Who R WeWho R We? ?

Ministry of State for Administrative Development - MSAD

Presented By :Ashraf FawzyInfrastructure Program Director 11Dec.06

OurOurPrime GoalPrime Goal

Administrative Organizational Development

الحديثة الحكومية اإلدارة مفاهيم تطويرالجهاز و كفاءة ولةبالداإلداري رفع

• Infrastructure• E-Government services & Development of localities' activities• Developing National & Economic DBs• Automating Work Systems (within ministries & governmental agencies)

الوزارة برامج الوزارة بعض برامج E-Gov ProgramE-Gov ProgramبعضMain Program componentsMain Program components

األساسية البنية مشروعالحكومية الخدمات تقديم مشروع

و بالوزارات العمل نظم ميكنة مشروعالهيئات

المحلي اإلدارات أعمال تطوير مشروعة

وال القومية البيانات قواعد بناء مشروعاقتصادية

• Setting of ‘Economic & Org. Controls”• Issuing “Standard Documents” Showing the specifications of information systems, data exchange and security of government networks.

• Develop, Implement & Manage the e-Gov Gateway (Gov website & applications)

• E-Payment Infrastructure & Channels• Establishing the Gov CA

Infrastructure ProgramInfrastructure Program

Comm. Comm. LinesLines & & VPNVPN الخدمات مقدمي

BSCI

PSTN/

GSMOP /PSTN

GSMOP

IVRSMS

Citizenswww

BusinessPrivate

Etc.…

وسطاء )مكاتب البريد...(

Comm.Comm. CentersCenters

مواطنونشركات صغيرة

GATEWAY & Services GATEWAY & Services ChannelsChannels

MCTCGTAGiza TrafficCairo traficFRCU

المصرية الحكومة بوابة

Are we properly Are we properly introduced ?introduced ?

So, let’s proceed with So, let’s proceed with the real business we the real business we are here 4 !are here 4 !

Do we have anyDo we have anyChallenges?Challenges? توجد توجد هل هل

تحديات؟تحديات؟

And, WhoAnd, WhoDoesn’t ??Doesn’t ??

• Lack of coordination / cooperation between Organizations

... البعض بعضها التنظيمية الهياكل تكامل قدرة إفتقاد• Lack of information/knowledge sharing

... بانتظام والمعلومات البيانات تبادل على القدرة إفتقاد• Lack of responsible organization for

knowledge & Managed Informationإدارة على قادرة تكون بحيث مسئولة جهات لدى اإلمكانيات توافر عدم

والمعلومات البيانات وتوفير وتأمين

ChallengesChallenges التحديات التحديات بعض بعض

• Strengthen the strategic capacity of the Government (e.g Gov reform) to improve the inter-ministerial planning and coordination

فى اإلستراتيجية القدرة األجهزة تطويرتعظيم بكافة العمل وسياسات نظمبال دولةاإلدارية

• Improve the confidence of the citizens towards the administration....empower the citizens in public affairs

ب المواطن ومصداقية ثقة للدولة تعظيم اإلداري الجهاز

• Create new methods and tools and to improve the quality of information and knowledge on which the decision-making is based on

والمعلومات قنياتتاستخدام األعمال االتصاالت ادارة نظم لتطوير

تبادل فى سرعة وتحقيق اإلجراءات و اختصار القرار ـسالبيانات اتخاذ رعة

How can How can we we يتحقق يتحقق كيف كيف

Acheive our Acheive our GoalGoal هدفناهدفنا

Is it JustIs it Just

About Technology?About Technology?

A2A

B2G

G2G

G2C

XML

ERPCRM

cXML

xCBL التكنولوجياتكثيرة والمصطلحات

ومتعددة . .

التكنولوجياتكثيرة والمصطلحات

ومتعددة . .

ولكن !ولكن !

Education, awarenessknowledge, experiences best practices & attitude

وسلوك وخبرة وادراك ومعرفة علم

والمشتركة األساسية والمشتركة العناصر األساسية العناصرالتنظيمية والهياكل األنشطة كافة التنظيمية فى والهياكل األنشطة كافة فى

CommunitiesKnowledge

Standards

11

2233

Polices, regulations& guidelines

العمل فى وقواعد سياساتارشادية وخطواط

Three Main Critical Three Main Critical Development ComponentsDevelopment Components

(Within Any Nation or Organization or even a Project)(Within Any Nation or Organization or even a Project)

What is Information ? المقصود بالبيانات ما

&What is Knowledge ?

بالمعلومة المقصود وما

جيدا نفـــهم ان يجب بالعرض قدما المضى جيدا قبل نفـــهم ان يجب بالعرض قدما المضى قبل

Let’s Agree Upon Few Let’s Agree Upon Few Simple DefinitionsSimple Definitions

• Information is “data”, statistics, facts, phone numbers, names, text, etc.

من : مجموعة عن عبارة هى البياناتوقائع، اإلحصائيات،

..... الخ نصوص اسماء، ارقام،• Knowledge is analyzed information with

context, understanding & experience. : مفهوم ذات محللة، بيانات هى المعلومة

المعرفة hمتصمنا

Simple … yet important Simple … yet important & not clear to many !& not clear to many !

غير . . . األمر حقيــقة ان اال الموضوع بساطة من غير . . . بالرغم األمر حقيــقة ان اال الموضوع بساطة من بالرغممنا ! لكثــير منا !واضـــحة لكثــير واضـــحة

Valuable Knowledge provides the potential for informing decisions and

improving actions.…whileKnowledge Utilizations is simply doing things to apply knowledge in better ways than might happen without great management effort.

Why is this important ? Why is this important ?

• Basic FundamentalsBasic Fundamentals• Functionality & DesignFunctionality & Design• Operational ElementsOperational Elements• Critical ElementsCritical Elements

4 main domains

Success… Key IndicatorsSuccess… Key Indicators& Lessons Learned& Lessons Learned

Basic FundamentalsBasic Fundamentals

Core Element Function

Identify Expertise Location Capture and share the experience, expertise and insight of people

CollaborationWorking environment where knowledge &experience can easily be shared

Allow members with similar interests to work together regardless of location

DevelopmentEnable information & knowledge to emergeand flow to the right people & time

Planning & Setting Expectations

Content Structuring &Categorization

Analyze, organize information ina meaningful manner to increaseIts capacity for achieving results

Integration & Portals Tying it all together

Functionality & DesignFunctionality & Design

Core Element Function

Gateway/Portal FunctionalService

Content, Services, Transaction

Based…mixed blend

Technologies Involved/Adopted& Search Engine Requirements

SSO, Authentication Mechanism, CA,

Languages, GUI & Personalization

Dependant upon Function, Culture

& User Type

Content & Content Management Ownership Requirements

Level & Depth of Management Required

Standards W3C…User Oriented

Feedback, Complaint Mng., ChatRoom & Suggestions

Function, Culture

& User Type

Admin & Security Gateway, Portal & Services

News Letter, Press Releases & Advertisements Management

Ownership, responsibility & level of management required

Operational ElementsOperational Elements

Core Element Function

Service Monitoring Observe the health of all IT servicesaccording to Op. Level Agreement(OLA) and all complementary indirectServices (AC, Power, Building….etc)

Security administration Maintaining a safe computingenvironment (both Physical &Logical)…Most important enforcementof Policies & Regulation .

Help Desk Service & IncidentManagement

Manage, control faults, restore normalservice operation quickly as possibleIt will happen…just resume w/SLA limit

Capacity Management Plan & size each and all services…Including the facility & personnel whileKeeping in mind SLA boundaries.

Disaster recovery plan Plan & enforce backup (data, system…) from day one….never postpone.

Critical ElementsCritical Elements

Core Element Function

Staging Environment In Place

Clear Roles & Responsibilities Preset, Identified &….APPROVED.

Process / Business / ServiceOwner

Identified &….APPROVED

Beneficiary / Service / UserExpectations

Preset, Identified &….APPROVED

Quality Assurance & PartnersSelection Scheme

Preset, Identified &….APPROVED

Reliable Communications Used…and well though of

Service Qualification Criteria Preset, Identified &….APPROVED

Building Capacity Plan Endorsed & Identified

لكم لكم شكراً شكراً Thank Thank

YouYou