Who is Maia Synergy? · Synergy for wichealth.org technical support services. I (Bob Bensley) know...
10
October 2019 Newsletter View this email in your browser Who is Maia Synergy? Great innovators are always in search of how best to provide maximum services in an efficient manner. So too with wichealth.org. You may have either seen or heard of a letter from Western Michigan University informing our state partners of plans to engage Maia Synergy for wichealth.org technical support services. I (Bob Bensley) know the letter was brief and some states have had questions seeking more details. Let me try and share a bit more here: Who is Maia Synergy? Maia Synergy is a new technology company that spun out from the university. It consists of the current wichealth.org team of employees and contractors and will be headed by Jason Rivas, current Associate Director of eHealth at WMU and co-author of wichealth.org. Kimbra Quinn is also moving to Maia Synergy where she will continue serving as the Customer Success Manager. Why is Maia Synergy getting involved? We have had tremendous growth with wichealth.org over the past few years. The decision to move the team out of the university was made for two main reasons: 1. A company operating independently of a university is able to react to technology needs and advancements much faster. This is
Transcript of Who is Maia Synergy? · Synergy for wichealth.org technical support services. I (Bob Bensley) know...
October 2019 NewsletterView this email in your browser
Who is Maia Synergy
Great innovators are always in search of how best to providemaximum services in an efficient manner So too with wichealthorg
You may have either seen or heard of a letter from Western MichiganUniversity informing our state partners of plans to engage MaiaSynergy for wichealthorg technical support services I (Bob Bensley)know the letter was brief and some states have had questions seekingmore details Let me try and share a bit more here Who is Maia SynergyMaia Synergy is a new technology company that spun out from theuniversity It consists of the current wichealthorg team of employeesand contractors and will be headed by Jason Rivas current AssociateDirector of eHealth at WMU and co-author of wichealthorg KimbraQuinn is also moving to Maia Synergy where she will continue servingas the Customer Success Manager Why is Maia Synergy getting involvedWe have had tremendous growth with wichealthorg over the past fewyears The decision to move the team out of the university was madefor two main reasons
1 A company operating independently of a university is able toreact to technology needs and advancements much faster This is
important as it means we will be able to apply state-of-the-artprogramming and technology features in a far more efficient andtimely manner
2 A company can bring on additional personnel with expert skillsetsto meet the growing needs of a growing program likewichealthorg
What will our relationship be with WMUI (Bob Bensley) Director of wichealthorg will remain at WMU andcontinue coordinating contracts and work efforts with partner states Iwill be the direct link to Maia Synergy and work closely with them toensure deliverables contract needs and services to clients continue tooperate at the same high-level partners currently experience Allcontract requirements required of WMU will also flow thru to Maia What will be the impact on WIC staff and clientsThe services and support that partners and clients currentlyexperience will remain the same There will be no noticeabledifferences compared to current services as all existing employeesand contractors will continue providing the same services Is there anything else partners need to knowNot really as everything from the user end will appear the same Please feel free to contact me directly at bensleywmichedu shouldyou have any questions about this exciting change
Healthy regards
Bob
wichealthorgReceives National Recognition
wichealth was recently awarded the Nutrition Education Impact Awardby the Society for Nutrition Education and Behavior The award isgiven annually to an individual or group for a nutrition educationprogram or practice that has resulted in documented changes inbehavior
For more information on the award click here
A Dynamic Duo Coming Soon
Please welcome our soon-to-be newest additions to the Meal PlanningCategory in the wichealthorg Lesson Library Making a Meal Plan andMaximizing Food Dollars These two lessons go together like peas andcarrots
In Making a Meal Plan participants will learn how to create a grocerylist based on a meal plan It doesnrsquot matter if that list is based on a 3-
item plan or a monthly plan This lesson will empower participants toplan in a way that fits their life and then go shopping with a list that willsave time and money
Our second new lesson Maximizing Food Dollars also teachesparticipants to shop with a list but with a budgetary twist After takingMaximizing Food Dollars participants will be able to maximize theirbenefits while planning and grocery shopping With the knowledgethey gain in Maximizing Food Dollars participants will be able tomaximize benefits nutrition and dollars
Our newest lessons are fun informative and will help participantssave money on good nutrition
Our state partners are currently reviewing these lessons to decide ifthey will add them to their statersquos Lesson Line-up Lessons will beavailable to add on November 1st 2019 To listen to the recordedwebinar featuring these two lessons click here
Want to share thewichealth newsletter
with others in your Stateor ITO
Click here to add individuals toour mailing list
PS You can also include theURL below in your monthly
communication with your staff
httpeepurlcomdPg1Rv
Health eKitchen
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
important as it means we will be able to apply state-of-the-artprogramming and technology features in a far more efficient andtimely manner
2 A company can bring on additional personnel with expert skillsetsto meet the growing needs of a growing program likewichealthorg
What will our relationship be with WMUI (Bob Bensley) Director of wichealthorg will remain at WMU andcontinue coordinating contracts and work efforts with partner states Iwill be the direct link to Maia Synergy and work closely with them toensure deliverables contract needs and services to clients continue tooperate at the same high-level partners currently experience Allcontract requirements required of WMU will also flow thru to Maia What will be the impact on WIC staff and clientsThe services and support that partners and clients currentlyexperience will remain the same There will be no noticeabledifferences compared to current services as all existing employeesand contractors will continue providing the same services Is there anything else partners need to knowNot really as everything from the user end will appear the same Please feel free to contact me directly at bensleywmichedu shouldyou have any questions about this exciting change
Healthy regards
Bob
wichealthorgReceives National Recognition
wichealth was recently awarded the Nutrition Education Impact Awardby the Society for Nutrition Education and Behavior The award isgiven annually to an individual or group for a nutrition educationprogram or practice that has resulted in documented changes inbehavior
For more information on the award click here
A Dynamic Duo Coming Soon
Please welcome our soon-to-be newest additions to the Meal PlanningCategory in the wichealthorg Lesson Library Making a Meal Plan andMaximizing Food Dollars These two lessons go together like peas andcarrots
In Making a Meal Plan participants will learn how to create a grocerylist based on a meal plan It doesnrsquot matter if that list is based on a 3-
item plan or a monthly plan This lesson will empower participants toplan in a way that fits their life and then go shopping with a list that willsave time and money
Our second new lesson Maximizing Food Dollars also teachesparticipants to shop with a list but with a budgetary twist After takingMaximizing Food Dollars participants will be able to maximize theirbenefits while planning and grocery shopping With the knowledgethey gain in Maximizing Food Dollars participants will be able tomaximize benefits nutrition and dollars
Our newest lessons are fun informative and will help participantssave money on good nutrition
Our state partners are currently reviewing these lessons to decide ifthey will add them to their statersquos Lesson Line-up Lessons will beavailable to add on November 1st 2019 To listen to the recordedwebinar featuring these two lessons click here
Want to share thewichealth newsletter
with others in your Stateor ITO
Click here to add individuals toour mailing list
PS You can also include theURL below in your monthly
communication with your staff
httpeepurlcomdPg1Rv
Health eKitchen
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
wichealth was recently awarded the Nutrition Education Impact Awardby the Society for Nutrition Education and Behavior The award isgiven annually to an individual or group for a nutrition educationprogram or practice that has resulted in documented changes inbehavior
For more information on the award click here
A Dynamic Duo Coming Soon
Please welcome our soon-to-be newest additions to the Meal PlanningCategory in the wichealthorg Lesson Library Making a Meal Plan andMaximizing Food Dollars These two lessons go together like peas andcarrots
In Making a Meal Plan participants will learn how to create a grocerylist based on a meal plan It doesnrsquot matter if that list is based on a 3-
item plan or a monthly plan This lesson will empower participants toplan in a way that fits their life and then go shopping with a list that willsave time and money
Our second new lesson Maximizing Food Dollars also teachesparticipants to shop with a list but with a budgetary twist After takingMaximizing Food Dollars participants will be able to maximize theirbenefits while planning and grocery shopping With the knowledgethey gain in Maximizing Food Dollars participants will be able tomaximize benefits nutrition and dollars
Our newest lessons are fun informative and will help participantssave money on good nutrition
Our state partners are currently reviewing these lessons to decide ifthey will add them to their statersquos Lesson Line-up Lessons will beavailable to add on November 1st 2019 To listen to the recordedwebinar featuring these two lessons click here
Want to share thewichealth newsletter
with others in your Stateor ITO
Click here to add individuals toour mailing list
PS You can also include theURL below in your monthly
communication with your staff
httpeepurlcomdPg1Rv
Health eKitchen
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
A Dynamic Duo Coming Soon
Please welcome our soon-to-be newest additions to the Meal PlanningCategory in the wichealthorg Lesson Library Making a Meal Plan andMaximizing Food Dollars These two lessons go together like peas andcarrots
In Making a Meal Plan participants will learn how to create a grocerylist based on a meal plan It doesnrsquot matter if that list is based on a 3-
item plan or a monthly plan This lesson will empower participants toplan in a way that fits their life and then go shopping with a list that willsave time and money
Our second new lesson Maximizing Food Dollars also teachesparticipants to shop with a list but with a budgetary twist After takingMaximizing Food Dollars participants will be able to maximize theirbenefits while planning and grocery shopping With the knowledgethey gain in Maximizing Food Dollars participants will be able tomaximize benefits nutrition and dollars
Our newest lessons are fun informative and will help participantssave money on good nutrition
Our state partners are currently reviewing these lessons to decide ifthey will add them to their statersquos Lesson Line-up Lessons will beavailable to add on November 1st 2019 To listen to the recordedwebinar featuring these two lessons click here
Want to share thewichealth newsletter
with others in your Stateor ITO
Click here to add individuals toour mailing list
PS You can also include theURL below in your monthly
communication with your staff
httpeepurlcomdPg1Rv
Health eKitchen
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
item plan or a monthly plan This lesson will empower participants toplan in a way that fits their life and then go shopping with a list that willsave time and money
Our second new lesson Maximizing Food Dollars also teachesparticipants to shop with a list but with a budgetary twist After takingMaximizing Food Dollars participants will be able to maximize theirbenefits while planning and grocery shopping With the knowledgethey gain in Maximizing Food Dollars participants will be able tomaximize benefits nutrition and dollars
Our newest lessons are fun informative and will help participantssave money on good nutrition
Our state partners are currently reviewing these lessons to decide ifthey will add them to their statersquos Lesson Line-up Lessons will beavailable to add on November 1st 2019 To listen to the recordedwebinar featuring these two lessons click here
Want to share thewichealth newsletter
with others in your Stateor ITO
Click here to add individuals toour mailing list
PS You can also include theURL below in your monthly
communication with your staff
httpeepurlcomdPg1Rv
Health eKitchen
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
Want to share thewichealth newsletter
with others in your Stateor ITO
Click here to add individuals toour mailing list
PS You can also include theURL below in your monthly
communication with your staff
httpeepurlcomdPg1Rv
Health eKitchen
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
Gets a Makeover
The all-new Health eKitchen isnow live and its more mobile-friendly than ever WICparticipants can now browsesearch and sort through over200 English recipes and 65Spanish recipes Over the nextyear well continue to add toboth recipe collections Wellalso soon be adding new sortoptions including dietaryrestrictions and world cuisines
Whats even more exciting is thatto kick off the new year well belaunching the Health eKitchenmeal planner which will allowWIC participants to build aweekly or monthly meal plan fortheir family using the recipesincluded in the wichealthcollection Well be collectingfeedback along the way andusing it to ensure everyoneenjoys and gets the most fromtheir Health eKitchenexperience
N Fi l Y N Bl T i
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
New Fiscal Year New Blog Topics
This fiscal year we are embarking on a new editorial calendar for ourblog (wichealthblogorg) Like last fiscal year we are spotlightingbloggers from within our own WIC community These guest bloggersare real WIC parents who have taken wichealth classes andvolunteered to share their stories through our blog We are honoredthat so many WIC parents have sent us their stories words of wisdomand advice for other parents
In the weeks to come look for new posts each week These posts willbe organized by monthly themes like Preventing Cavities AsHalloween Approaches (October) Including More Veggies and Fruitsinto Festive Family Meals (November) and Enjoy Whole Grains WithYour Holiday Treats (December)
WIC staff members are welcome to submit guest blogs as well Emailwichealthbloggmailcom if you would like more information on howto submit a post And be sure to subscribe to our blog atwichealthblogorg for weekly newsletters spotlighting the latestprintables recipes and blog posts
Subscribe Now
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
Nutrition Education - TheHeart of wichealthorg
Lessons in the Making
In 2019 wichealth developed twelve new lessons more lessons thanhave ever been created in one year Have you ever been curious asto what it takes to develop a lesson for wichealth Watch Lessons inthe Making to find out
To watch this video or others first log in with your staff account towichealthsupportorg and then click here
HELP DESK STATISTICS
FIRST REPLY TIMESeptember August 330 hours 323 hours
SATISFACTION RATINGDuring the month of September our help desk had a 98 satisfaction rating ascompared to 1000 in August
Our Helpdesk tracks the satisfaction of both WIC sta andclients after using our service
Excellent quick response -Missouri
Am thankful to the Help Desk staff at wichealthorg for their willingness and completenessin customer service skills
-Colorado
Copyright copy 2019 Western Michigan University All rights reserved
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
Want to change how you receive these emailsYou can update your preferences or unsubscribe from this list
