Learnings from a service provider in the Hunter NDIS trial site and questions for you to ask yourself in preparation

for the full implementation.

Who are we???

1. Identified Position

NDIS Coordina

tor

Good understanding of

the NDIS – the support items, the planning process.

Relays this information to

other staff

Good communication

skills - liaise with planners, meet with families, other service

providers

Oversees & monitors the

transition process – checking ADHC

funding information, knowing who

needs to transition etc

Good understanding of the whole org – CMS, programs,

financial package

Complex claiming issues – monitors

claims

Checks plans – sets up clients in CMS, MYOB etc

Allows for:

- Coordinators to continue to provide service without disruption

- Time required to discuss support goals and agreed support provision, as well as develop person-centred plan.

- Consistency

2.Communicate, communicate, communicate!!!!

Who with?

• Everyone!!

• Board

• Families/clients

• Staff/volunteers

• NDIS

• ADHC

• Other service providers

What?

- In the loop

- At the right level

- Constant

- Timely

- Positive

Clients/families

Staff

NDIS

3. Systems Check

- CMS

- NDIA Portal

- Financial Package

Supports Provided – Timesheet

manually completed

Manually entered onto CMS

Staff Paid – uploaded into

financial package

Invoices generated

Claims manually entered onto NDIA

Portal

Invoices manually entered into

financial package

Remittances manually entered

into financial package

Supports Provided – Timesheet

completed via mobile – real time

Authorised & uploaded from

CMS into financial package

Staff Paid

Claims bulk upload onto NDIA

Portal

Remittances uploaded into

financial package

Currently

Moving Towards

4. Review Structure

CEO - PT

Project Coordinators

(6)

DSWs and Volunteers

Physiotherapist

Office Manager

Payroll Clerk

Admin Assistant

CEO - FT

Coordinators (5)

DSWs & Volunteers

Coordinators Assistant (2)

Physiotherapist

Claims Officer

Office Manager

Payroll Clerk

Admin Assistant

Operations Manager - PT

HR Manager - FT

Pre - NDIS Post - NDIS

5. Think in terms of $$$$- Cash flow issues

(transitioning from block funding to individualised)

- Claims vs payment times

- Continuation of all programs/supports???

- Unit Cost

- What's not funded - Staff Training, supervision &

support

- Plan development & review

- Transport

- Introductions between staff & clients

- Activity costs

- Vehicle/house maintenance