Which of the Retail Channels do you operate today in ......2/25/2017 11:58 PM 4 Zalando, Redoute,...

Answered: 9 Skipped: 0

Retail storesin home country

Retail storesinternationa...

Web homecountry

Webinternationa...

Sellmerchandise ...

Franchisepartner in h...

Franchisepartner in...

Store in storeformat or...


Party planhome country

Party PlanInternational

Catalogue/Mail order h...

Catalogue /Mail order...

Amazon

Ebay

Alibaba

TV Homeshopping

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Multi-Channel Retail Planning Survey

Which of the Retail Channels do youoperate today in?

100.00% 9

44.44% 4

100.00% 9

55.56% 5

55.56% 5

11.11% 1

33.33% 3

44.44% 4

33.33% 3

0.00% 0

0.00% 0

33.33% 3

11.11% 1

22.22% 2

22.22% 2

0.00% 0

0.00% 0

Total Respondents: 9

# Other (please specify) Date

1 Wholesale sales of in house brand to international retailers 3/28/2017 10:56 AM

2 Other Marketplaces via Channel Advisor. 3/13/2017 10:33 AM

3 3rd party store and website - UK and international eg TKMaxx,Boundary Mills,Brandalley, Vente Privee . Web onlyconcession partner (Next)

2/25/2017 11:58 PM

4 Zalando, Redoute, TMall 2/20/2017 8:28 AM

Answer Choices Responses

Retail stores in home country

Retail stores international countries owned by retailer

Web home country

Web international transactional website

Sell merchandise to wholesale partner

Franchise partner in home country

Franchise partner in other countries

Store in store format or concessions in department stores in home country

Store in store format or concessions in international stores

Party plan home country

Party Plan International

Catalogue/ Mail order home country

Catalogue / Mail order international

Amazon

Ebay

Alibaba

TV Home shopping



5 / 28


Which of these channels are youconsidering for potential expansion in the

future?

28.57% 2

Retail storeshome country

Retail storesinternationa...

Web homecountry

Webinternationa...

Sellmerchandise ...

Franchisepartner in h...

Franchisepartner in...



Party planhome country

Party PlanInternational

Catalogue/Mail order h...

Catalogue /Mail order...

Amazon

Ebay

Alibaba

Televisionhome shopping

Other (pleasespecify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Retail stores home country


28.57% 2

14.29% 1

57.14% 4

42.86% 3

14.29% 1

42.86% 3

0.00% 0

14.29% 1

0.00% 0

0.00% 0

0.00% 0

0.00% 0

28.57% 2

0.00% 0

0.00% 0

0.00% 0

14.29% 1



1 Wholesale sales of in house brand to international retailers 3/28/2017 10:56 AM

Retail stores international countries owned by retailer

Web home country

Web international transactional website

Sell merchandise to wholesale partner

Franchise partner in home country

Franchise partner in other countries

Store in store format or concessions in department stores in home country

Store in store format or concessions in international stores

Party plan home country

Party Plan International

Catalogue/ Mail order home country

Catalogue / Mail order international

Amazon

Ebay

Alibaba

Television home shopping

Other (please specify)


0.00% 0

55.56% 5

44.44% 4




1 One team to manage retail/direct. separate team for wholesale 3/28/2017 2:01 PM

2 The channels are split into Wholesale, Franchise and then everything else 3/13/2017 10:33 AM

3 Hyrbrid model , of channel specific for trading but single planning team 2/25/2017 11:58 PM

4 One team to manage retail & Ecom & one team to manage wholesale 2/20/2017 8:28 AM

Separate teamsto manage ea...

One teammanage all...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Separate teams to manage each channel

One team manage all channels



How is your Buying and Merchandisingteam structured to manage these channels?

together. What software is used to achievethis? Is it Excel or do you use other

software?Answered: 8 Skipped: 1

# Responses Date

1 Excel 3/30/2017 7:26 AM

2 TXTRetail Merchandise Financial Planning 3/28/2017 2:01 PM

3 Excel 3/28/2017 12:05 PM

4 Excel 3/28/2017 10:56 AM

5 excel 2/25/2017 11:58 PM

6 Excel and Island Pacific 2/23/2017 6:23 AM

7 This is currently controlled by finance using Excel spreadsheets. We then take the budgets to plan at category levelusing IP Planning & Excel. This is for retail & Ecom channels. Wholesale is Excel

2/20/2017 8:28 AM

8 Report Writers and budgeting tools. 2/16/2017 9:20 AM

9 / 28


When putting yearly projected salesforecasts and budgets for each channel

33.33% 3

66.67% 6


Total 9

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No


Can the organization easily plan thesales forecasts across all channels?


25.00%2

37.50%3

0.00%0

12.50%1

12.50%1

12.50%1

8

2.43

Differentteams managi...

Different datasources for...

Different datametrics are...

Differenttimes of...

Managing ofdifferent...

Managing plansat different...

Retail is sofast paced...

One view ofcustomer

One view ofstock

Real time viewof stock

Accurateinventory file

Managing theassortment...

Planning fordifferent...

Taking intoaccount the...

0 1 2 3 4 5 6 7 8 9 10

1. VeryChallenging

2.SomewhatChallenging

3.Neither 4. Not toochallenging

5. Notchallengingat all

N/A Total WeightedAverage

Different teams managing different channels


What is the biggest challenge toplanning across all channels. Where 1 is

the the biggest challenge and 5 is not achallenge.

50.00%4

37.50%3

0.00%0

12.50%1

0.00%0

0.00%0

8

1.75

25.00%2

37.50%3

25.00%2

0.00%0

12.50%1

0.00%0

8

2.38

12.50%1

62.50%5

0.00%0

12.50%1

12.50%1

0.00%0

8

2.50

12.50%1

12.50%1

12.50%1

25.00%2

12.50%1

25.00%2

8

3.17

0.00%0

62.50%5

0.00%0

12.50%1

12.50%1

12.50%1

8

2.71

12.50%1

62.50%5

0.00%0

12.50%1

0.00%0

12.50%1

8

2.14

12.50%1

50.00%4

12.50%1

0.00%0

12.50%1

12.50%1

8

2.43

12.50%1

25.00%2

25.00%2

0.00%0

25.00%2

12.50%1

8

3.00

12.50%1

37.50%3

25.00%2

25.00%2

0.00%0

0.00%0

8

2.63

0.00%0

75.00%6

25.00%2

0.00%0

0.00%0

0.00%0

8

2.25

75.00%6

12.50%1

0.00%0

12.50%1

0.00%0

0.00%0

8

1.50

0.00%0

12.50%1

50.00%4

0.00%0

25.00%2

12.50%1

8

3.43

0.00%0

25.00%2

50.00%4

0.00%0

25.00%2

0.00%0

8

3.25

Different data sources for different channels itshard to see all performance in one place

Different data metrics are needed acrossdifferent channels

Different times of bringing in stock is needed fordifferent channels

Managing of different currencies for differentchannels

Managing plans at different levels for exampleWholesale might be division or department,Retail and web might be class.

Retail is so fast paced committing theresources to a planning project is not easy

One view of customer

One view of stock

Real time view of stock

Accurate inventory file

Managing the assortment Planning process forthe different channels effectively.

Planning for different selling methods such asspecial orders, click and collect,reserve andcollect

Taking into account the impact of social media,facebook, instagram etc on the planningprocess


66.67% 6

11.11% 1

22.22% 2




1 Wholesale might buy with Retail, Franchise might buy with Retail but mainly they would be on their own 3/13/2017 10:33 AM

2 Retail is bought separately to wholesale 2/20/2017 8:28 AM

Typically buyall products...

Typically buythe product...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Typically buy all products for all channels at the same time

Typically buy the product separately for each channel



When buying product and merchandisefor the channels you operate in. Do you

33.33% 3

33.33% 3

33.33% 3


Total 9


1 We have multiple locations but would prefer one location with protection for the web 3/28/2017 10:56 AM

2 Retail, Web then Wholesale and Franchise 3/13/2017 10:33 AM

3 We have DC local to the regions across the continents but then have separate pots of stock for wholesale, retail &Ebay. We are looking to move to one stock pool per region servicing the needs of all channels

2/20/2017 8:28 AM

Typically haveone pot of...

Typically haveseveral...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Typically have one pot of stock or location of stock which serves all channels?

Typically have several locations of stock assigned for different channels



When storing the product in thewarehouse or DC do you ?

100.00% 8

0.00% 0

0.00% 0


Total 8


There are no responses.

Home currency

Severalcurrencies


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Home currency

Several currencies



Do you tend to complete your plans in

25.00% 2

50.00% 4

25.00% 2

12.50% 1

50.00% 4

50.00% 4

0.00% 0



week

month

quarter

year to date

financial year

season

other pleaseclarify

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


week

month

quarter

year to date

financial year

season

other please clarify


What are the time frames which youtypically plan for in each channel?

Q13 What would you describe is yourbiggest frustration with regards to

multichannel planning Answered: 9 Skipped: 0

# Responses Date

1 Reserving inventory (same stock location) & prioritizing which channels demand gets served first. 3/30/2017 7:26 AM

2 Some inventory is held in "shared" inventory buckets, but sometimes you need to know what portion is designated fora specific channel in order to calculate the planning metrics accurately at a channel level.

3/28/2017 2:01 PM

3 Resources to plan separately 3/28/2017 12:05 PM

4 Getting timely information to more accurately forecast growth and assortment issues. 3/28/2017 10:56 AM

5 Can't say as I am not involved in the planning 3/13/2017 10:33 AM

6 system integration and lack of skills within team to think multichannel 2/25/2017 11:58 PM

7 Complexity of channels 2/23/2017 6:23 AM

8 Varying systems across the channels 2/20/2017 8:28 AM

9 too many interfaces of data flowing from one system to another to obtain the final result. 2/16/2017 9:20 AM


100.00% 8

87.50% 7

100.00% 8

0.00% 0

100.00% 8

87.50% 7

25.00% 2




1 Purchases; Inventory adjustments; Markdowns 3/28/2017 10:56 AM

2 stock balance due from suppliers 2/25/2017 11:58 PM

Retail sales

Cost

Units

Other

Margin

Returns


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Retail sales

Cost

Units

Other

Margin

Returns



In your multichannel plan which ofthese data elements would you need to see

across all channels

87.50% 7

75.00% 6

62.50% 5

12.50% 1




1 for starters 2/16/2017 9:20 AM

Sales

Demand

Returns


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Sales

Demand

Returns



When Planning your web channel,which of these elements would you plan

77.78% 7

11.11% 1

11.11% 1


Total 9


1 hybrid - try to plan multichannel but not always possible because of time lag of catalogue and external partners promorequirements

2/25/2017 11:58 PM

Yes

No


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No



Do you plan promotions across allchannels?

22.22% 2

77.78% 7


Total 9

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No


Do you have the same promotionsacross all channels?

33.33% 3

66.67% 6


Total 9

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No


Do you have markdown planningacross all channels

42.86% 3

57.14% 4


Total 7

We push therange out ba...

The franchiseeor wholesale...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


We push the range out based on what we believe will sell best in that market

The franchisee or wholesale customer pulls the range based on what they believe will sell


What is your stock model for wholesaleand franchise customers?

33.33% 2

50.00% 3

16.67% 1


Total 6

Plan each oneas individua...

Plan as onegroup

not applicable

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Plan each one as individual customers

Plan as one group

not applicable


When planning your wholesale andfranchise customers. Do you

37.50% 3

62.50% 5


Total 8

This wouldwork for us

This would notwork for us

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


This would work for us

This would not work for us


When planning across all channels.What would your thoughts be at planning atcost

rather than retail

22.22% 2

22.22% 2

22.22% 2

33.33% 3

0.00% 0

0.00% 0


Total 9


There are no responses.

cost +

retail -

averageweighted cost

a combinationdepending on...

other


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


cost +

retail -

average weighted cost

a combination depending on channel

other



Which of the following cost models doyou use across your channels

12.50% 1

75.00% 6

0.00% 0

12.50% 1


Total 8


1 we use a consignment model in our retail partners. our own stores sell outright 3/28/2017 10:56 AM

we use aconsignment...

we dont use aconsignment...

other


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


we use a consignment model

we dont use a consignment model

other



Is stock always sold outright or do youuse a consignment model

Which of the Retail Channels do you operate today in ......2/25/2017 11:58 PM 4 Zalando, Redoute,...

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