1

When the everyday doesn’t go to plan

Everything you need to know about your Employee Assistance Programme 29th April 2020

Amy Rose

2

Contents What we will cover

1. The service and what it offers you

2. Meet the team

3. Making contact and what to expect

4. Helping you as a manager

5. BeSupported online

3

The service and

what it offers you

4

Cover with image

This layout is set up with a full-page picture placeholder and should use a pre-set image only, which should include the switch.

Inserting an image

To insert an image, click on the ‘picture placeholder icon’, navigate to the file, and insert.

The image should update and size automatically.

Once the image is inserted, right-click in the area around the slide and select ‘Reset Slide’. You can now update the text.

Updating the image

To change the image, select it, right-click and select ‘Change Picture’, navigate to the required image file and insert.

OR

Click on the image and delete. Then follow the steps above to insert a new image.

Font colour

Ensure you update the font colour so the text can be seen on top of the image. Font colour should either be white or blue.

Additional imagery

If further images are needed, search the AXA Brand hub, using the internal user login button, where you can choose from brand approved images.

On the right-hand side menu, select 'Assets' and on the main toolbar click 'Brand Assets'. A menu will come up and you can select 'Photography' to see all the brand approved photos.

Call. Any time. Whatever the reason.

0800 0727 027

axabesupported.co.uk Username: edf

Password: supported

5

Service features

Available 24/7, every day of the

year

Completely free Put your worries in writing using our online platform

BeSupported

Independent from your employer

Call as many times as you need Confidential

Helps you plan ahead with

practical matters

6

Divider

This layout does not use any

imagery and remains with a full

colour background

Meet the team

7

The Team

Former solicitors and Accountants

Specialist debt management knowledge

Citizen Advice Bureau

Over 40 trained counsellors

Nurses

Midwives

Pharmacists

Health at Hand LifeManagement Personal support

8

LifeManagement Whatever your worry, we can help you through it

Guidance on every day life

– Consumer rights

– Money management

– Travel information

– Legal information

– Family and relationship matters

– Support when dealing with change

“ Why is buying a house so stressful? How do I

avoid the pitfalls? ”

“ What can I do to gain control of my finances?

I’m worried about debt.”

“ “

9

Personal support An independent listening ear

Online or phone call help when you need it

– Stress

– Depression and anxiety

– Building resilience

– Bereavement

– Caring for someone

– Family and relationship matters

“ “

“I’m struggling with caring for my elderly mother, where can I

get help?

10

Health at Hand If you’ve got a concern about your health, we’re here for you.

Symptoms and medical guidance

Dealing with diagnosis

Medication queries

Pre-natal care

Healthy lifestyles

‘I’m going on holiday, what vaccinations do I

need?

“

“

‘I've been prescribed some medication from my doctor, do I need to take

this with food?’

11

Divider

This layout does not use any

imagery and remains with a full

colour background

Making contact

and what to

expect

12

What to expect What happens when you call?

They’ll ask a few questions and give a

reference number

If you need specialist information, you will be transferred through to

the correct team

Receive support required

A mental health expert will answer the call

13

Divider

This layout does not use any

imagery and remains with a full

colour background

Helping you

as a manager

14

•

•

Helping you as a manager Supporting you through the mental

health impact of work issues

Redundancy

Disciplinary action

Pay

Bullying

Communication

Sickness absence

Disability

Performance issues

Dealing with difficult conversations

14

15

Formal management referral For when a manager is concerned about an employee and a self referral hasn’t been made

1 3 2 4

Gain verbal consent from the

employee

The clinical team will call the employee

Call the helpline, a few questions will

be asked

The required support is given

16

Divider

This layout does not use any

imagery and remains with a full

colour background

BeSupported Online

17

BeSupported online Online information and support

Signposting to the 24/7 support line

Manager support

Online Counselling

Online live chat

Case studies

Articles

18

BeSupported online The support you can access

Mental wellbeing support

Your health

Your family

Your life

Your money

Your work

Manager supporting material

Online counselling

19

BeSupported online The support you can access

Mental wellbeing support

Your health

Your family

Your life

Your money

Your work

Manager supporting material

Online counselling

20

BeSupported online Online Counselling

A secure online portal which lets you chat to an expert if you would rather not speak on the phone.

Make use of the webchat to share your problems and worries no matter how big or small

Receive the support to point you towards the appropriate professional help

Service is available 9am-5pm Monday to Friday

21

Online Counselling How to register

Complete personal details, including GP

information

Receive an activation email and log on

Answer a few wellbeing questions and receive

the support you require

Register through BeSupported

22

Call. Any time.

Whatever the reason. 000*********

axabesupported.co.uk

Username: XXXXXXXX

Password: XXXXXXXX

Your questions,

our answers?

Call. Any time.

Whatever the reason. 0800 0727 027

axabesupported.co.uk

Username: edf

Password: supported

Your questions,

our answers?

23

Thank you