What’s the Deal with HP Care Packs?

Webinar Purpose We hear numerous customer questions

about HP Care Packs This webinar addresses the basics

1-855-AVENTIS | AventisSystems.com

What are HP Care Packs?

Warranty and support services available on HP hardwareo We’re focusing on those for ProLiant servers

■ Most questions and concerns of our customers

Care packs come with all HP unitso Warrantied based on Born on Date

■ 3-year warranty from date of manufacture (not purchase)


Important Notes Better pricing as long as care

packs don’t expireo If expired for 1+ years, cost jumps

up 3 years from Born on Date is

trickyo Typical hardware buying cycleo Refurbished hardware

■ Need more updates to software and drivers● Cannot access without HP care pack

software support1-855-AVENTIS | AventisSystems.com

Avoid High Pricing Free standard warranty and support

with 3rd party purchased systems Download software and drivers directly

from HPE


Avoid High Pricing Saves 30-60% in additional costs to

keep equipment coveredo Extra cost can incline customers to refresh

equipment earlier than warranted


Effects of HP / HPE Division

Customers now have to have a care pack for firmware updateso Firmware updates used to be accessible for

free


Effects of HP / HPE Division

Care pack name changeo HP Service Packs

Software update support is separateo HP Smart Update Manager (HP SUM)


HP Smart Update Manager

Download separately from a service pack

Provides dynamic management toolo Capable of even command line

Downside?o Detection of non-HP parts

■ Third party controllers and drives


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What’s the Deal with HP Care Packs?

Technology

Transcript of What’s the Deal with HP Care Packs?