What's next in mobile for tourism
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Mobile strategyWhat’s now, and what’s next
Tine Thygesen
‣ Brands use our platform to create apps more easily and inexpensively
‣ We specialize in travel and location-based, especially city guides
Mobile strategy and apps for tourism & travel
Used in 95 countries by food and design lovers, bloggers and urbanites
Everplaces the app: User generated mobile travel tips
Mobile is not tomorrow. It’s today
1. Planning
52% consumers used mobile device to book travel. Laptop 48%. Mobile Marketer, March13
17% of global web traffic comes from mobileMashable August 2013
1. Planning
This is where the journey starts
What’s are you trying to achieve?
1. Dreaming
2. Planning
3. Booking
4. Experiencing
5. Sharing
Search (mobile optimized web)Browse (accidental)SEO/ Ads/ Social campaigns: Outward push
Generate awareness
Tablet is great for experiential marketing
- Home- Social
- M.Commerce- Video
• Generate awareness, attracting new interest
• Improve experience of current guests to get return, referrals and social spread.
Mobile strategy’s million dollar question. What are you trying to achieve?
OR
1. Dreaming
2. Planning
3. Booking
4. Experiencing
5. Sharing
Perhaps this would be more effective?
Create fans not customers Recommendations are stronger, more trustedCheaper
Mobile is best for creating fans
52% use apps in-destination
‣ 94% research things to do‣ 75% search for restaurants‣ 80% for maps and directions
Loyalty/ Membership
‣ be rewarded‣make life easier
iPhone users more valuable
‣ More time. iPhone user spends 71 min a day on his phone, but a HTC user only 47 in‣ More used apps iPhone has 27 apps installed (11 are used weekly), HTC users
has 14 apps (7 used weekly)‣ More money on apps. iPhone user spends 4 time more money on apps than
other smartphones (13 kr a month vs kr. 3)‣ More active. iPhone user uses apps 5,6 time a day and websites 2,7 times a day.
For HTC its 4,4 time for apps and 2,1 for websites
Average iPhone user vs HTC Android user
Denmark. ‘Mobile Devices 2011′ by TNS Gallup
Verticals of passion
Denmark. ‘Mobile Devices 2011′ by TNS Gallup
people only share with people who
care
achievement pridetruly helpfulhow i want to be seen
Big verticals of passion
TravelMusicSportsFood
Active lifestylePets
Interior decoration
The verticals get very small- Footnote (historical documents)- Birdpost (bird watching) - Coastr (beer)- DisFriends (Disney)- Library Thing (books) - ComicSpace (comic books) - deviantART (art & illustration) - Dogster/Catster (pet owners)- Ravelry (knitters) (350,565 users)
We built an ambassador corps of 60 people in 21 countries
- Service fast and great- Ask for advice
- Involve- Compliment and thank
Spreading the word
‣ Responsive design / mobile optimized is best for awareness
‣ Native apps are best for engagement & loyalty
‣ Mobile for on-the-go, tablet for home, lab top for complexity.
Focus your energy: Which platform?
Marked share
US market share:Android: 52,4%iPhone: 39,2%
iPhone users more valuable
‣ More time. iPhone user spends 71 min a day on phone, HTC user only 47min. ‣ More used apps iPhone has 27 apps installed (11 used weekly), HTC users has
14 apps (7 used weekly)‣ More money on apps. iPhone user spends 4 time more money on apps than
other smartphones (13 kr a month vs kr. 3)‣ More active. iPhone user uses apps 5,6 time a day and websites 2,7 times a day.
For HTC its 4,4 time for apps and 2,1 for websites
Average iPhone user vs HTC Android user
Denmark. ‘Mobile Devices 2011′ by TNS Gallup
Design is everything
But great design on Android is hard!
First, a catch up!Next steps for most organizations should not be innovation, but getting the basics right.
- All pages mobile optimized
- All apps to be visual, fast and service a core purpose
- Partner distribution infrastructure
- Data structured and accessible
- Streamline experience cross device
Technological progress
Services that increase speedMobile check in and outOrder faster from table/ room / in advance
Mobile payments Order and pay automatically, SquareUse existing infrastructure, SkypeTransfer money, MobilePay
Bridge between offline and onlineQR code equivalent
Smarter notifications will enable communicationRoom is ready, Madonna is on stage 3, it’s happy hour.
Digital libraries will bring down costsMore offline and AR libraries built up. Google glasses
Cross device capabilitiesMore login and memory cross device. Easier transfer across web, app, device
Service-side developmentsAPIs and agile databasesLess silos. Many sources to one site, APIWidget of contentsPublic and private data opened
Curation and validation by publicMore reviews, comments, UGC
PersonalizationDifferent content for different people
Local context gets biggerGeo fenced notification, POI near you (SLH)
Thank you!
Mobile StrategyProduct design
DevelopmentDigital Training
everplaces.com/business