What’s next for Scotland?€¦ · What’s next for Scotland? Optimisation and National Support...
24
What’s next for Scotland? Optimisation and National Support 25/02/2020 Hosted by the NPEx and NSS team
Transcript of What’s next for Scotland?€¦ · What’s next for Scotland? Optimisation and National Support...
What’s next for Scotland?
Optimisation and National Support
25/02/2020
Hosted by the NPEx and NSS team
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Understand what support Scottish Health Boards require
What’s Next for Scotland?
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019NPEx Customer Life Cycle
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019Post Go-Live
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Today
• Meet the NPEx support Team
• NPEx Support Service
• Discussions and Feedback
• Next steps
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Meet the NPEx support Team
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Technical Project Managers
Sean Parker Reece Dudley
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Sam GairBusiness Services Team Leader
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Hayley Milsom Account Manager
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Debbie HunterHead of Service
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
THIS Service Desk Team
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
NPEx Support Service
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
NPEx Support DeskRemedy on Demand
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
NPEx Operational Support
• Service Level Agreements• Service Desk Targets • Contact Details• Escalation Routes
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019Post Go-Live
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
1 - Expand Discipline Catalogue
• Phased Approach
• Prioritise high volume work
• Driven internally by ‘NPEx champion’
• Availability of other Organisations
• Tests within NPEx catalogue
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
2 - Support
• Mapping errors
• Test added to NPEx Catalogue
• Lab set up within NPEx
• General questions
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
3 - Account Review
• 12 Month Plan for increasing NPEx usage
• Contact details
• Facilitate conference calls
• Progress updates – NPEx customers
• Update on NPEx projects
• Arrange workshops/meetings
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
4 - Training
• Additional NPEx Training:• New departments on boarding NPEx
• Growing internal team
• Change of staff
• Refresh training
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
What’s Next for Scotland?
Optimisation Support
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Group discussions
20 Minutes
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Feedback
10 Minutes
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Next steps
• Additional questions/comms
• Summary sheet
• Final NPEx/NSS handover
DISPLAY HEADER OF PRESENTATION
MORE INFORMATION ON PRESENTATION
01/01/2019
Thank-you ☺
