What you don't know will hurt you! coaching virtual leaders
-
Upload
carmela-southers -
Category
Business
-
view
91 -
download
0
description
Transcript of What you don't know will hurt you! coaching virtual leaders
Carmela Southers| November 2012 | Page 1
What you don’t know will hurt you!
What even good leaders don’t realize about virtual teamwork.
Carmela Southers
Carmela Southers| November 2012 | Page 2
Let’s face it most leadership best practices were
designed for face-to-face work. Management by walking around
doesn’t work over the phone.
Carmela Southers| November 2012 | Page 3
My leader brings me donuts!
Carmela Southers| November 2012 | Page 4
Traps of Virtual Leaders
1. Leadership is a ladder.
2. What you know is key.
3. What you see is what you get.
4. We are communicating.
5. Activity equals Productivity.
Carmela Southers| November 2012 | Page 5
Trap 1:Leadership is a ladder
Carmela Southers| November 2012 | Page 6
Trap 2: What you know is key
Carmela Southers| November 2012 | Page 7
Promote Teamwork
J
LME
A
W
M
CS
Carmela Southers| November 2012 | Page 8
Traps 1,2: Coaching Questions
What You Know is Key• What does this
person know that would benefit you?
• How can you leverage the fact that they are located in the office in Dallas?
• How can you help them see the value that you bring?
Promote Teamwork• Where else could your
team member find support?
• How can we be sure we have explored all the possibilities?
• How can you ensure you have examined the potential negatives?
© 2012, Carmela Southers, Ken Blanchard Companies, For Toro Webinar use only, do not duplicate
Carmela Southers| November 2012 | Page 9
Trap 3: What you see is what you get
Carmela Southers| November 2012 | Page 10
The Iceberg of Ignorance
EmailsConference calls
Phone calls Voicemails
TelepresenceFacial expressions
Body languageSpeech/tone of voice
Visible personality (DISC)Education
PhilosophyCulture
Organizational historyEthnicity
Family background Values
Beliefs
Carmela Southers| November 2012 | Page 11
Build Trust
Carmela Southers| November 2012 | Page 12
Trap 3: Coaching Questions
What You See is What you Get • How does she feel
about being on the team?
• How do you monitor engagement on the team?
• What other priorities might be impacting their work?
• How can you help them find motivation in this task?
Build Trust• What does the team
know about your goals, background, values?
• What do you know about what is important to them?
• How do you ensure your communication builds trust?
• What norms have you established to ensure everyone feels comfortable speaking up?
© 2012, Carmela Southers, Ken Blanchard Companies, For Toro Webinar use only, do not duplicate
Carmela Southers| November 2012 | Page 13
Trap 4: We are communicating
Carmela Southers| November 2012 | Page 14
Multitasking
Functional IQ is lowered by an average of 10 points.
The chance of a car accident increases fivefold (500 percent) making it at least as great a risk as driving while drunk.
Work productivity is lowered by 20 to 40 percent.
Carmela Southers| November 2012 | Page 15
How Rich
Media ToneTwo-way
Body Language
Shared view
Face-to-face ✓ ✓ ✓ ✓
Skype/FaceTime ✓ ✓ ✓
Video conferencing ✓ ✓ ✓
Shared space ✓ ✓
Shared desktop ✓
Phone ✓ ✓
Voicemail ✓
IM ✓
Media and Communication
Carmela Southers| November 2012 | Page 16
Traps 4: Coaching Questions
We are Communicating • How do you measure
the effectiveness of your communication?
• What structures are in place to ensure you hear from everyone?
• What are the norms for communication?
Focus Attention• What type of
communication do team members prefer?
• How engaged are people on your calls?
• What do you know about her background?
© 2012, Carmela Southers, Ken Blanchard Companies, For Toro Webinar use only, do not duplicate
Carmela Southers| November 2012 | Page 17
Trap 5:Activity equals Productivity
Carmela Southers| November 2012 | Page 18
Seagull Management
Carmela Southers| November 2012 | Page 19
Trap 5: Coaching Questions
Activity = Productivity • How do you measure
the productivity or output instead of activity?
• How can you check that your team members are not feeling micromanaged or abandoned?
Drive Results • How do your team
members get frequent/regular feedback on their performance?
• What is being done to give them the freedom to improve how they work?
© 2012, Carmela Southers, Ken Blanchard Companies, For Toro Webinar use only, do not duplicate
Carmela Southers| November 2012 | Page 20
Problems cannot be solved by the
same level of thinking that
created them.
Albert Einstein
Carmela Southers| November 2012 | Page 21
Carmela Southers
What you don’t know will hurt you!
What even good leaders don’t realize about virtual teamwork.