What You Don’t Do Can Really Hurt

You: Why the 48-hour follow-up can

make or break your business

The Importance of Having a System

• Easy to teach and train

• Duplication

• Effective for time management

• No one “falls through the cracks”

• Maximizing commissions & bonuses

Two Types of Follow-Up

1. Valued Customers

2. Business Partners

Valued Customers

• Schedule follow-up at time of enrollment

• Suggested steps before follow-up meeting/call:

–Review all materials, watch DVD

–Review Value & Career Pack if not already

purchased

–Make list of products you want to try

–Make list of questions

– Send welcome email

Valued Customers

• Review questions

• Help set up Melaleuca.com account

• Share product experiences

• Set expectation of monthly follow-up

• Ask for commitment

Review Benefits

• Satisfaction guarantee and 90-day challenge

• Services: Share stories

• Loyalty Shopping Dollars

• 35 pts / 75 pts, Backup Order, help set-up Select Pack on-line, review/options

Business Partner

• Talk about support during presentation

• Schedule follow-up meeting at time of enrollment

Business Partner

• Suggested steps before follow-up meeting/call:

–Review all materials, watch DVD

–Review Value & Career Pack if not

already purchased

–Make list of questions

–Begin contact list

–Wait until after the 48-hour follow-up to set

appointments

Business Partner

Basic expectations of Categories 2 & 3:

–Have a clearly defined “why”

–Be willing to convert their home

(Value/Career Pack)

Business Partner

Basic expectations of Categories 2 & 3:

–Be ready to take action and have sense of urgency

• Schedule time – their Melaleuca “hours”

• Pacesetter Pack

• Schedule meetings right away

• Be coachable

• Have long-term vision

• Discuss Pacesetter advancement bonuses

• Get them dreaming

Business-Building Basics

• 7 Critical Business-Building Activities

• Road to Director

–Provide a road map

–How many calls, appointments, presentations?

– Set 2 in-homes or meetings right away

–Use Director This Month sheet at

Melaleuca.com

Ongoing Follow-Up

• Constant communication • Always leave the door open • Course-correct along the way • Fast Track & Power Hour • Monthly goal-setting • Using the MORE tool • *NEVER* assume