Dear readers,

Faster, more synchronous, more transparent and more flexible are the buzzwords that could best be used to describe the demands placed on logistics systems in the age of Industry 4.0. It’s not enough to simply add a “4.0” after the word “logistics”; it’s about much more than that. Intralogistics is being affected in a very particular way. But what will the systems look like? What properties do we need in the logistics systems of the future? This is something that we will be sharing thoughts on at CeMAT.Once again this year BVL International will be working as a partner of Deutsche Messe at the world’s leading trade fair for intralogistics. There will be three moderated expert forums for you to visit. Forum 1 is about “Solution Technology: smart concepts in practical implementation”, and will include information on pick-by-vision order picking systems. Forum 2, entitled “Search for Solutions: smart routes to innovation for SMEs”, will bridge the gap between cooperative industrial research and practice within SMEs. Forum 3 is dedicated to the topic “Solutions for People: smart workplaces in logistics”, and will be all about ergonomics and demographics. We look forward to seeing you – both at our forums and our trade fair stand.

Prof. Dr.-Ing. Thomas Wimmer

Chair of the Executive Board

BVL International

IT security is a core issue when it comes to implementing Industry 4.0 within companies.

What to protect, what not to protect? DATA SECURITY Where is my data? Who has access to it? How easily can critical in-formation fall into the wrong hands? These and other questions under the umbrella of “data security” are becoming increasingly important for companies in view of the future of advancing digitalisation. With its greater orientation towards IT, this aspect will be discussed at various points through-out CeMAT. For example, the topic of security has been included in the “IT theme park” (IT showcase) in Hanover.

“However, one thing is important when discussing data security,” says Rainer Glatz, Managing Director of the VDMA Software Association, one of the conceptual spon-sors of the intralogistics trade fair. “It is by no means necessary to protect all data: companies should be clear on what is im-portant to them – and therefore must be protected at all costs – and what isn’t.” In order to provide assistance in this area, the VDMA will be publishing a guide short-ly before CeMAT, outlining the matters that need to be taken into account when it comes to data security. This specifical-ly aims to allow small and medium-sized members of the association to implement security standards in their own products, machinery, plants and services.

Find out more about CeMAT 2016’s focus on IT and exhibitors’ trade fair plans on page 6.

THE CeMAT BAROMETER: FIGURE OF THE MONTH

Companies have already brought new products or services to the market as a result of digitalisation.

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EDITION 7 / APRIL 2016MONTH LY I N DUSTRY N EWS FROM TH E WOR LD OF I NTRALOGISTICS

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EMPLOYMENT MARKET

CAREERS Despite all of the technical development and the general trend to-wards automation, demographic change is becoming increasingly problematic for intralogistics: staff, for example at the interface between man and machine, are in demand but are few and far be-tween – and the shortage is expected to become increasingly acute over the com-ing years. Skilled workers are particularly sought-after. “Logistics is currently un-dergoing change due to three key factors: digitalisation, automation and collabora-tion along the value creation chain down to development of value creation net-works,” says Dr Katharina Schaefer, Chair of the Executive Board at BVL Campus gGmbH. “These three factors are mutually

enhancing one another and, if they work together optimally, will lead to accelera-tion of established processes, increases in quality and process innovations.”

Achieving excellence on this high level is not becoming simpler than before, but rather more complex, she says. It is no longer isolated interfaces that have to be planned and implemented, but rather multiple, interlinked interfaces: data interfaces, machinery interfaces, hard-ware interfaces, network interfaces or software interfaces. “Intralogistics has a pioneering role to play in this,” says Schaefer. “If the new way of thinking can work on the level of intralogistics, then that is the key to further success on the market.”

In view of this development, she says, it follows that the need for staff in intra- logistics will increase continually. “A good intralogistician has their eye on perfor-mance data and possible disruptions to complex technical warehousing and picking systems as well as the availabil-ity and qualifications of the workforce,” says Schaefer. “They make decisions that are critical to success based on some-times incomplete information – and of-ten under extreme time pressure.” She believes that those entering into the field of intralogistics with sound training in logistics have many doors open to them; above all, however, they can expect a very varied area of work, in both opera-tive and strategic terms.

Need for staff in intralogistics increases

“A good intralogistician has their eye on performance data and possible disruptions to complex technical warehousing and picking systems as well as the availability and qualifications of the workforce.” Dr Katharina Schaefer, Chair of the Executive Board, BVL Campus gGmbH

Logistics employees, for example at the interface between man and machine, are in demand but are few and far between – and are expected to become increasingly scarce over the coming years.

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INTERACTION The collaboration between the CeMAT and transport logistic trade fairs will be continued in Hanover once again this year. After all, digitalisation links internal and external logistics and is posing entirely new challenges for both sectors. In keeping with the main theme “Smart Supply Chain Solutions”, CeMAT is tackling this and steer-ing attention towards the digitalised and networked val-ue creation chain. For example, the exhibition area for “transport logistic@CeMAT” will also be at the north end of hall 27, directly next to the Logistics IT section, which – with an extended area and its own forum – will be one of the anchor points of the hall. There, topics such as cloud computing, mobile devices, interfaces, intelligent tracking and tracing, network planning, big data, WMS, image pro-cessing and virtualisation will be discussed.

Another focus point of the trade fair relating to trans-port logistics will be the international CeMAT Port Forum, which will take place from 9 am to 5.30 pm at the CeMAT Forum in hall 25 on 2 June. The speakers will be discussing current challenges in the port sector, such as the growing requirements of the shipping sector in terms of quality and punctuality of international and intermodal logistics chains, or the growing bottlenecks in hinterland infrastructure. Intralogistics topics will also have a role to play. After all, the ports are combatting these challenges through continual investment in modern handling and storage technology – as well as constant further develop-ment of software and control technology. Lower Saxony’s Ministry for Economics, Labour and Transport has overall leadership of the CeMAT Port Forum.

Transport logistics at CeMAT

FROM THE INDUSTRY

The international Port Forum traditionally attracts a multitude of visitors to CeMAT.

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GUIDED TOURS In the course of guided tours, this year’s CeMAT will give visitors the opportunity to find out the latest about topic areas in which they hold a particular interest. This year’s tours pick up on current topical areas as regards content, and showcase a diverse selection of exciting solutions relevant to these areas. In the interest of specialist visitors, importance will above all be attached to tour participants not just taking in a simple presenta-tion, but rather a comprehensive and entertaining demonstration of the product, service or solution. The tours will start from the on-site Robotation Academy at 10 am and 2 pm on each day of CeMAT, and last roughly two hours in each case.

CeMAT Guided Tours 2016 offer specialist visitors a unique opportunity to obtain a compact overview of their field of interest.

Direct contact with target groups

POTENTIAL The future of intralogistics and its markets – these are the VDMA Materials Handling and Intralogis-tics Association’s focus points at CeMAT 2016 in Hanover. From 31 May to 3 June 2016, interested visitors to the VDMA pavilion in open-air area L19 will gain insights into current research projects in the field of intralogistics and in selected markets in exclusive rounds of talks. “We want to complement the extensive exhibition portfolio of CeMAT with a look at the technical pos-sibilities of the future and interesting foreign markets for manufacturers,” says Sascha Schmel, Managing Director of the VDMA Ma-terials Handling and Intra- logistics Association.

Rounds of talks in the VDMA pavilion

The VDMA will be providing information on the future of intralogistics at CeMAT.

TOP FEATURE

AFTERSALES Jungheinrich is reacting to the trend towards sustainability and the associated increased customer demand with professional refurbishment of in-dustrial vehicles; secondary use extends the useable life of vehicles, and therefore saves resources and reduces our impact on the environment. However, the customer must be able to expect a level of quality similar to that of new equipment. After all, if a forklift fails, the whole process comes to a halt – with consequences for the en-tire supply chain. Consequently, high availability of replacement parts often represents a clear competitive advantage –

including because this benefit can have a positive effect on customer satisfaction.

Jungheinrich has been running an indus-trial refurbishing centre in Klipphausen, near Dresden, since 2006, and is continually expanding it. For example, its capacity is to be increased to 8,000 refurbished vehicles a year by 2018. Demand for these professional-ly refurbished second-hand trucks, the Jung-heinrich JungSTARs, is growing steadily – partly because Jungheinrich Financial Services also offers individual financing models for the vehicles. On top of this, Jungheinrich runs a top-of-the-range central spare parts centre in Kaltenkirchen, which

has a high degree of automation for over-night supply of replacement parts directly to service technicians’ vehicles. The spare parts centre ensures readiness for delivery 24 hours a day, 365 days a year. For world-wide supply of replacement parts, Junghein-rich has regional logistics centres, for exam-ple in Moscow for the Eastern Europe region.

Buying behaviour is becoming more and more like B2C business

Just one thing counts to Toyota Material Handling’s customers: operations must be kept moving. This is because they have to

Replacement parts as a competitive factorMore and more used utility vehicles are making their way into fleets. And this trend doesn’t just apply to lorries: spare part and aftersales business is gaining increasing significance in intralogistics, too.

4 LOGISTICS INSIDER · April 2016

TOP FEATURE

Just one thing counts to Toyota Material Handling’s customers: operations must be kept moving.

achieve more goods handling in less time. Maintenance or repairs disrupt goods handling and reduce productivity. Service providers have to react to this quickly, of-fering a flexible solution in the event of a problem, or implementing maintenance when it will cause the least disruption. This means: the customer can concentrate his resources on his core business.

“Among other things, this requires detailed analysis of vehicle data,” says Mikael Jonsson, Head of After Sales at Toyota Material Handling Europe. “Thanks to telemetry, we have the communicative infrastructure to collect equipment-spe-cific data.” Preparing this for the customer in such a way that they can shape their operational flows reliably and smoothly is a current challenge, he says. Alongside more transparency in the areas of secu-rity, driver performance, maintenance, repair and energy management, users receive data regarding improvement of utilisation of truck capacity. “In future vehicle fleets will be able to be adapted to meet transport requirements on the ba-sis of collected data by means of flexible rental options – known as ‘smart rental’ – or compared and optimised by means of location comparisons using ‘smart benchmarking’,” says Jonsson. “In a nut-shell, it’s all about optimising use of the truck.” He believes that changing buying

behaviour among customers represents a challenge in terms of spare parts logis-tics and procurement: the transfer of sale to online shops means that the purchase of replacement parts is increasingly taking on the traits of B2C buying behaviour. This is because more transparency in terms of the quality and price of parts is leading to better-informed customers.

Service technicians ensure rapid spare parts supply

“Our customers are reliant on their vehi-cles and require high availability and flex-ibility,” explains Thomas A. Fischer, Man-aging Director for Sales, Marketing and Service (CSO) at STILL GmbH in Hamburg. “Every minute that a vehicle cannot be used costs money. Every new situation in which the right vehicle isn’t available de-lays workflows.” What customers need is a high level of transparency in terms of their vehicle fleet, as well as quick solutions.

“We achieve this with intelligent fleet management, which can be accessed any-where and implemented worldwide, pro-vides cross-locational data and actively organises the fleet, as well as premium cus-tomer service,” says Fischer. “We offer the software tools ‘FleetManager’ and ‘Report’ for optimum fleet management.” STILL’S extensive network of over 2,200 service technicians in Europe alone ensures pre-mium customer service. “With 24/7 avail-ability and an outstanding level of training, this guarantees rapid assistance when needed,” says Fischer. “In addition, con-sistently high spare parts availability of over 95 per cent ensures that our service technicians are ready for action anywhere, any time.”

Replacement parts as a competitive factor

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Jungheinrich whips used equipment back into shape at its Dresden factory.

TOP FEATURE

“Our customers are reliant on their vehicles and require high availability and flexibility.” Thomas A. Fischer, Managing Director for Sales, Marketing and Service (CSO), STILL

“Thanks to telemetry, we have the communicative infrastructure to collect equipment-specific data.” Mikael Jonsson, Head of After Sales, Toyota Material Handling Europe

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SECTIONIN BRIEF

Toyota presents Smart Trucks

“Think CeMAT, think Toyota”: it is under this motto that Toyota Material Handling Europe will be exhibiting at this year’s Ce-MAT from 31 May to 3 June 2016 in Hanover. Along-side its current product range, the company will be presenting a variety of new ideas and concepts for internal transport logistics, focusing on the future top-ics of energy, automation of transport processes and intelligent equipment – Smart Trucks.

HUBTEX showcases new multidirectional sideloader

At stand G02 in CeMAT’s open-air area, sideload-er manufacturer HUBTEX will be presenting a vehicle from its new product range in the multidirectional sideloader segment for the first time. The world premiere represents the launch of an entire series of presentations, with the entire new product line be-ing unveiled in succession throughout the year.

Mitsubishi takes over UniCarriers

All shares in UniCarriers Holding Corporation were transferred to Mitsubishi Heavy Industries Forklift & Engine Turbocharger Holdings, Ltd. (MFET) and Mitsubishi Nichiyu Forklift Co., Ltd. (MN) on 31 March 2016. This was the announcement made by industrial truck special-ist UniCarriers in a press release.

DIGITALISATION Speakers and journalists en-gaged in an intensive exchange of options at the CeMAT IT Round Table on 6 April, meeting at the new Stuttgart-based premises of intralogistics provider viastore. The focus was on the change in CeMAT, which is putting clear emphasis on IT for the first time this year, therefore link-ing the physical world of logistics even more closely with the digital one. “After all, today the quality of hardware and its intelligent net-working within IT systems decides the success of an intralogistics solution,” explained Wolf-gang Pech, Head of Division at Deutsche Messe AG. “In Hanover, a number of exhibitors will be using their stands to show how logistics pro-cesses can be automated live.”

The Walldorf-based software group SAP will be represented with a large partner stand for the first time at this year’s CeMAT. “We are focusing our trade fair appear-ance on our S/4HANA solution as a software suite, and our overall approach to logistics,” said Ralf Schränkler, Solution Sales Execu-tive SCM at SAP. “We don’t really distinguish between internal and external logistics –

for us, networked logistics from the supplier to the end customer is key.” He says that the platform of a supply chain execution (SCE) is an integral part of this.

“As an entrepreneur, I am delighted that CeMAT is focusing on the topic of IT this year,” said Michael Baranowski, Managing Director of Paderborn-based Team GmbH, at the event. “The demand for this on the market is constantly increasing.” He believes that great potential lies in solutions in the areas of cloud computing or augmented reality, such as through smartglasses. “Visi-tors can see smartglasses for themselves on our trade fair stand,” announced Baranows-ki. “This will put them in a much better po-sition to make their own mind up about the strengths and weaknesses of this new tech-nology, and investigate possible areas of use within their company.” He believes that CeMAT’s strategy of focusing on the topics of dig-italisation and logistics 4.0 is exactly the right step because demand for the trade fair from the point of view of both exhibitors and visitors is extremely high.

CeMAT 2016 with a strong focus on IT

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Viastore boss Philipp Hahn-Woernle (left) and the other speakers in Stuttgart.

1 What trends in digitalisation will influence intralogistics?

Stefan Stroh: To be honest, I don’t want to even distinguish between the individu-al areas of logistics. Extensive use of IT in logistics is an important factor for success, and is already taking place very success-fully within many companies in a whole variety of different ways. We have reached a point in digitalisation where IT and logis-tics are coming ever closer, meaning that more and more new business models will develop from this and considerable im-provements in operations and at the cus-tomer interface will be able to be realised.

2 What business models could arise for logistics firms?

Many different business models. Digi-talisation makes sense wherever an ad-vancement in expertise or competitive ad-vantages can be achieved with the help of innovations. Initial pilot projects (includ-ing in the warehouse), for example to opti-mise picking workflows or using robots as part of man-to-machine communication, are already ongoing – but we’re just at the very start of development.

3 What does this mean for small or medium-sized companies?

Of course digitalisation also affects small and medium-sized enterprises (SMEs). Using cloud solutions, for instance, could open up interesting possible applica-tions for SMEs that didn’t exist before. For example, you no longer need a giant ERP system to be able to manage and op-timise your logistics processes. You use the tools from the cloud that you actu-ally need – and only pay for those tools. CeMAT recently held a very interesting

Round Table event in Hamburg, where even smaller companies presented very concrete examples of ways in which they are already benefitting from digitalisa-tion. The shortening of delivery times or the provision of value added services are just two conceivable possibilities. At the end of the day, however, for companies of all sizes it’s about how quickly they can adapt in their innovation cycles and re-act to opportunities that arise.

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3 questions to...Stefan Stroh Partner at Strategy&, PwC’s strategic consultancy

Stefan Stroh is a consultant for managers in the areas of travel, transport, logistics and high-tech industry at Strategy&, PwC’s strategic consultancy. He is also a partner at accountancy firm PwC Deutschland, headquartered in Frankfurt am Main. Stroh’s main duties lie in the fields of strategic development, organi-sational transformations and digital strategies, as well as their implementation for customers in Europe and worldwide. Stroh leads the “Transport Practice” and “Digital Strategy and Transformation in Europe” teams at PwC.

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Lars Peter Head of Carrier & Transport Management, arvato eCommerce Verwaltungsgesellschaft mbH

“Successful e-commerce logistics is made up of three key factors: speed of supply, cost optimisation and customer-oriented conditions of delivery. It is important to make sure that these overlap as much as possible. Particularly when it comes to the factors of speed of supply and cost optimisation, at CeMAT 2016 I am expecting to see intelligent and innovative solutions that further optimise the entire process, therefore contributing considerably to increasing customer satisfaction in the B2C market even further.”

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What exhibitors and visitors expect from CeMAT

Andreas Pralle Managing Partner, Pralle Logistik GmbH

“CeMAT has established itself as the world’s leading trade fair for intralogistics and supply chain management and, among the logistics trade fairs, represents an important vessel for information regarding the future development of logistics. It highlights innovative approaches and provides important impetus for strategic corporate decision-making.”

Lars Günsel Consultant, LogisticNetwork Consultants (LNC)

“A visit to CeMAT 2016 is a must for every intralogistics expert. At LNC we use CeMAT to showcase solutions to the constantly increasing demands on a complex supply chain with our ‘Logistics Network InnovationsHub’.”