What our clients say about us current Leaders

E [email protected]

Garry Tranter M 027 446 2594

DD 212 6636 04

E [email protected]

Lisa Tranter M 027 203 4669 DD 04 3900036

WHAT OUR CLIENTS ARE SAYING

We know how important it is to have confidence in your agent, after all they are partnering with

you in one of the largest transactions you are likely to make.

Most of our business comes from referrals from past clients which is a testament to our

commitment to service.

We have put together the comments of our past clients so you will know we mean what we say

when it comes to looking after your real estate needs.

We understand when you are buying a property you will be dealing with all the agencies and

that we may not have the right listing for you. We will not be offended if you buy your home

from another company but we would love to be your Leaders agents and give you the best care

we can for any Leaders property you would like to see in the greater Hutt Valley.

If you are selling, we pledge to you the best service we can provide, keeping you up to date and

well informed throughout the sale process. We have an extensive database with over 1,000

buyers in all areas and price ranges; we can send your property to the buyers in your range

straight away.

THE TRANTERS ARE ALL ABOUT SERVICE

WHETHER YOU ARE BUYING OR SELLING, GARRY AND LISA

GUARANTEE TOP RATE SERVICE!

Many of our references are from our clients from when we worked at our previous

agency

We changed to Leaders Real Estate in October 2015 and haven’t looked back since.

It was the service we provide to our customers rather than the agency we worked

for that our clients valued the most.

“I moved with my wife and little son to settle in Wellington few months ago. During one of our open

home visits we met with Garry and Lisa who showed exceptional care and immediately started their

mission to find a suitable house for us.

Lisa's smile relived us from the frustration and tiredness. Garry moved the extra mile to meet our

very special requirements and reached a satisfactory solution to our situation. He also contacted his

colleagues/friends in Auckland and Dunedin to get for us the best sale prices to our properties there.

Since then we became a close friends with Garry's family and depend on their support in our daily

difficulties. Lisa and Garry are very friendly and always like to help their customers. As friends we

usually go to visit them in the weekly open homes and enjoy their treatment to people. Lisa/Garry,

thank you very much for your care and support.”

Samer & Faten

Recently Garry & Lisa helped my daughter purchase a house. It’s been an totally positive experience.

They’ve been extremely thoughtful and helpful with every detail all the way and have made it fun.

The little ‘extras’ (chocs etc) have left a nice taste too. I’d recommend Garry and Lisa to anyone –

Thanks Garry & Lisa for everything, you’re a great team.

Denys M: 021 411 560

I met Garry through a friend from the UK who was looking for a home to buy.

I was really impressed with Garry's patience, consideration and his tenacity in finding a good

investors opportunity for us.

Garry is a great agent. I would recommend him to anyone.

Thanks Garry for everything.

Kind regards, Catharine Venter (ex South African)

“We weren’t really looking to buy a home…

We never expected to be selling our home. We were only looking at what was out there. This is our

story of working with Garry and Lisa.

First we met Lisa…

Our first interactions were with Lisa were at an open home. Lisa was

running the open home and provided us with an information pack. She

showed us around and then left us to discover & absorb the home in our own time. Lisa’s approach

was great. We never felt pressured yet we knew that she was there to assist at any point.

The follow up…

Lisa and Garry were quick to follow up via the phone after the open home. Even though they knew

we weren’t really looking to sell, they offered to have the team complete an appraisal of our existing

home.

We did our homework and Garry and Lisa did theirs…

We undertook our own appraisal of what we believed our home to be worth. We put aside our

emotional attachments and adopted a pragmatic and realistic approach.

Then we met Garry…

Garry provided us with the feedback from their appraisal. It was realistic and matched our

expectations based on our own research. This gave us the confidence we needed that Garry & Lisa,

and their team, were working in our best interests. As a result, we entered the market based on

their advice and within 3 weeks we had sold.

The key to our success…

1. Being realistic about what our property was worth in the current economic climate.

2. Using “BEO”. We had been put off looking at places that provided no indication of the

vendor’s expected price range. We didn’t want to put people off with “Tender” or “By

Negotiation”. We wanted people to know exactly what we were expecting.

3. Using Open2View. The cost is minimal, the photos are fantastic and you receive daily

reports on how many times your property as been viewed.

4. Open Homes. Short term pain for long term gain. And best value for money!

5. Being flexible for additional viewings. At the end of the day, we entered the market to sell,

not dwell.

6. Regular feedback. Garry and Lisa provided feedback after each open home about the

reaction of attendees and the degree of interest being expressed.

7. Open communication. Garry & Lisa made themselves available for contact at any time and

we responded immediately to any questions for potential purchasers.

8. Garry & Lisa. They managed the sale and all that goes with it in a professional and stress

free manner.

9. Would we do it again…?

10. Yes we would! Garry & Lisa made the transition simple and

stress free. They are friendly, helpful and provided timely and

useful information. A quality team.”

Liz and Phil Monrad Colin Guppy Crescent Riverstone

I had returned to the Hutt Valley after being away for over 10 years. I was trying to find a home that

suited my lifestyle and budget. I had been visiting open homes, searching the net, trade me and local

papers. I was getting very frustrated with agents who were only interested in looking after the

possibility of a sale and their commission as opposed to helping me find what I needed/wanted and

at a price that was honest and fair. I was spending all my spare time searching but not finding

anything.

I was told by a colleague that Gary and Lisa Tranter were just the kind of agents I needed. I meet

Gary and Lisa Tranter and found them to be wonderful people; they listened to what I had to say

about what I wanted in a home, my wants, needs and what I would like to have if I could afford it.

They also listened to my bad experiences with other agents. I am very pleased to say that the

referral I got from my colleague was the best I have ever had.

I loved the house, it had everything I wanted and then some, the price was right and after a few

hiccups (out of anyone’s control) Gary and Lisa assisted me in acquiring my new home.

A house buyer is never the easiest person to make happy especially when spending a lot of their

hard earned money. Gary and Lisa showed total professionalism the entire time I dealt with them,

even when things got scratchy.

I have total faith in their integrity and professionalism and would have no hesitation in

recommending them to anyone who is looking for a tireless team of upfront and honest agents who

can be counted on.

Thanks Gary and Lisa, I love my new home!!!

Simon Karam Retail Manager Upper Hutt

We recently engaged the services of Garry and Lisa Tranter to market our house in Trentham as we

had decided to move to the Kapiti Coast.

Before listing we had seen 2 other agents and made the decision very quickly on meeting Garry and

Lisa to list with them. We were very impressed by their professionalism and friendliness and we had

absolute trust they would act in our best interests. They were realistic and honest about what we

could expect, unlike other agents who we felt were only interested in their own results!

We had found a house in Paraparaumu we wanted to buy and at that

stage had not signed a contract with Garry and Lisa. We then needed to

get our Trentham house on the market straightaway and Garry and Lisa

responded immediately and began the marketing campaign. A stressful time of course as we did not

want to miss out on the house we had fallen in love with.

Garry and Lisa were fantastic and (unbelievably in the current market) had an offer for us within 2

weeks. They negotiated a price we were very happy with enabling us to make the move smoothly

and with absolute minimal hassle.

They were completely professional and considerate during the whole process and kept us fully

informed throughout. We were delighted with Garry and Lisa’s service and would have absolutely no

hesitation in recommending them both to anyone selling and/or buying.

Matt and Donna Want

Hi Garry

I would like to say that the service you gave was first class and that the only reason for choosing the

other property were small incidentals but when two properties are so near in comparison it comes

down to this. If it came to salesperson...then for sure you came out tops. If we are aware of anyone

looking for a similar house we will be sure to pass on your details and the property which we did not

sign up for.

Kind regards Lorraine & Les Harrower

Thanks Garry,

Yes we have found a home, it happened very quickly at the end of last week.

I think your service is excellent, just luck of the draw on what housing stock is available.

Kind Regards Darran & Mo

Hi Garry/Lisa

Thank you for arranging access last night. We would like to settle on Thursday 18th August if you

could arrange for us to meet with the builder to put in the additional rail in the main walk in

wardrobe that would be good. Also he may need to hurry up the installation of the heat pump!!

Thank you for your assistance and I have to say your service is the best we have experienced so far

and I think we have purchased from almost all of the agents in the Wellington region.

Cheers, Corinne Richdale Operations Manager Catholic Schools Board Limited

Hey Garry & Lisa,

Just letting you know we have a little something here for you both to

say Thank you for all your help in selling our former house, finding us this wonderful little home in

Davis Crescent & for helping us retrieve back our precious green washing line after a communication

breakdown :-) From Sept 2012 till the middle of March 2013 you both went well over and above

what is expected from a Real Estate Agent. So if you are both free next Tuesday April 16th, we both

(myself & my Dad) will be home all day so you can pop in pick up your Thank you pressie from us

plus the key off the pole out back & the signage. Hope your week is going well & both have a fab

weekend :-)

Kind Regards, Lynnette

That was very kind of you to forward me the check list. I am very pleased to say you have done an

outstanding job.

Little touches like this will stay with me once I am ready to buy a rental. I will keep your company in

mind for the future.

Best Regards Michelle

What prompted you to select Garry and Lisa Tranter as your property specialist?

We used Garry and Lisa’s on-line valuation system to initially make contact. Plus we knew Lisa and

Garry from when they owned their video business at Trentham. Lisa gave me a card one day when I

was in there.

What aspects of dealing with Garry and Lisa did you like the most?

They were friendly, approachable, informative and kept the communication channels open no

matter what time we rang or e-mailed (due to our own busy careers there were sometimes some

late night calls). At no point were we made to feel we were being annoying and they were

absolutely honest about how much they thought they could get for the house and when, due to

personal stress, we opted to go with a lower offer they were nothing but helpful.

What areas do you think could be improved in the future?

None that we could think of. We had superb service and a wonderful gift at settlement – very special

and certainly not expected.

That was very kind of you to forward me the check list. I am very pleased to say you have done an outstanding job.

Little touches like this will stay with me once I am ready to buy a rental. I will keep your company in mind for the future.

Best Regards

Michelle

Michelle Pepler

Tenancy Manager

Hutt Valley

Housing New Zealand Corporation

Client Satisfaction Survey

Vendor

The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience

of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service.

Agent’s name: Garry and Lisa Tranter

Address of the property Sold – Life style property in Upper Hutt

Your Email: [email protected] M 0272231811

What prompted you to select Garry and Lisa as your property specialist?

They have a reputation as really good agents and they were referred to me by a few of my

friends, they were friendly and professional people.


Great to deal with, kept me informed all the way, nothing was too much trouble, fantastic result

with a minimum of stress.


I don’t think they could have done anything better, I was very impressed.

Would you use the agent you dealt with again? Definitely

I am happy for Garry and Lisa to use my comments

for reference/promotional reasons? Yes definitely

Can our perspective clients call you for your opinion of our services? Yes

Thank you for completing this survey!

Client Satisfaction Survey

Vendor

The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience

of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service.

Agent’s name: Garry and Lisa Tranter

Address of the property Sold – 30 Gentian street Upper Hutt

Your Email: [email protected] M 0220142542

What prompted you to select Garry and Lisa as your property specialist?

Good reputation, awesome people


Very helpful, easy to communicate with, all questions answered


Where Gary and Lisa concerned, no improvement needed

Would you use the agent you dealt with again? Yes

I am happy for Garry and Lisa to use my comments

for reference/promotional reasons? Yes

Can our perspective clients call you for your opinion of our services? Yes

Thank you for completing this survey!

15.10.15

I approached Garry and Lisa for the sale of my first property with a bit of angst and nervousness as I

had never sold a property before. I had owned my property for 8 years and had quite an attachment to

it so was a bit stressed about the thought of selling, however Garry and Lisa quite quickly eased my

nervousness and stress as they were extremely friendly, honest and up front about the process and

what they felt we could get for my property. Garry and Lisa made the whole process so easy and stress

free as they were frequently in touch to keep me informed of the progress. I would recommend Garry

and Lisa to anyone considering selling a property, whether they be first time sellers or experienced

sellers. If I have the need again to sell a property Garry and Lisa would definitely be the first people I

call.

Hayley Dyhrberg 021 311 670

07.12.15

Thank you so much! I'm beyond excited!

I have nothing but positive feedback :) You guys are super friendly, reliable, and not pushy at

all!

Thank you for the checklist - very helpful. I will definitely keep you in mind if I hear of anyone

looking for a house.

Kind regards,

Milica

We would love to see your comments here:

What our clients say about us current Leaders

Documents

Transcript of What our clients say about us current Leaders