What is service design

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Service design

Transcript of What is service design

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Service design

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What is it?

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IT’S AN EVOLUTION!

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ServicesMining  &  produc1on  industryConstruc1onOtherAgriculture

74%

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TO SERVE

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“Design is a plan for arranging elements in such a way as best to accomplish a particular purpose.”- Charles Eames

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…understand what users want

…combine tech, function and aesthetics

…issues-centred

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IT’S A PROCESS!

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ToolsCO-CREATION

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IT’S A MINDSET!IT’S A MINDSET!

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I want to contribute.

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customer value

business value=

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WHAT IS A GREAT USER EXPERIENCE?

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CONSISTENTGUIDING

SURPRISINGALLOWS FEEDBACK

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What is it?

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EVOLUTION!PROCESS!MINDSET!

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be a partner loose the map do prototypes


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The what, why and how of Service Design

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