WHAT IS PALTEX? · 2010-06-30 · WHAT IS PALTEX? • PALTEX is a joint program of PAHO and PAHEF....

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Transcript of WHAT IS PALTEX? · 2010-06-30 · WHAT IS PALTEX? • PALTEX is a joint program of PAHO and PAHEF....

Page 1: WHAT IS PALTEX? · 2010-06-30 · WHAT IS PALTEX? • PALTEX is a joint program of PAHO and PAHEF. It was created in 1966 within the strategy of PAHO technical cooperation, in order
Page 2: WHAT IS PALTEX? · 2010-06-30 · WHAT IS PALTEX? • PALTEX is a joint program of PAHO and PAHEF. It was created in 1966 within the strategy of PAHO technical cooperation, in order

WHAT IS PALTEX?•

PALTEX is a joint program of PAHO and PAHEF. It was created in 1966 within the strategy of PAHO technical cooperation, in order to increase the quality of the educational processes in health sciences in Latin America. PALTEX is a publishing program that acquires, produces, and sells quality textbooks and instructional materials in Spanish and Portuguese at affordable prices that represent a real incentive for students and health workers to use them.

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FRAMEWORK OF VALUES

Equity

Excellence

Solidarity

Integrity

Respect

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TECHNICAL FRAMEWORK

The Millennium Development Goals

and the National Health Priorities

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Social determinants of health

TECHNICAL FRAMEWORK

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Primary Health Care Renewal

TECHNICAL FRAMEWORK

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Health Agenda for the Americas

TECHNICAL FRAMEWORK

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Regional goals Regional goals for human for human resources for resources for healthhealth

TECHNICAL FRAMEWORK

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THE RENEWAL OF KNOWLEDGEHealthcare based on proven knowledge•

Accelerated production of new knowledge

Combining research methods

Collective production and democratization of knowledge

Renewal of education•

New information and communication technologies

Intensive use of ICTs

Distance education

E-Learning

Network learning and communities of practice

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PALTEX MISSION

Supports the process of educational development in the Region as part of

PAHO’s

technical cooperation.

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PALTEX OBJECTIVE

Improve the quality and the impact of the basic and continuing educational process,

through the provision of relevant educational materials that are pertinent, accessible and updated for students and

health workers

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THE KEY CONTRIBUTION OF PALTEX•

Expand and strengthen the values and image of PAHO

Provide books and materials to help increase and improve production of the health workforce

Maintain and qualify the contributions to basic sciences and social sciences education in health

Provide support to technical education

Support the reorientation of education towards primary health care, social determinants, the MDGs

and national priorities

Renew and update the focus of the contribution to health service

management

Facilitate the development of permanent education upon needs

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THE KEY CONTRIBUTION OF PALTEX•

Provide quick reference materials for health workers

To enhance, supplement and update the distribution of instruments and learning resources

Incorporate e-learning products and reference

Develop a comprehensive a PALTEX website providing and network facilities

Wider dissemination and reach new beneficiaries

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ADMINISTRATIVE OPERATIONAL ASPECTS

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PALTEX PARTNERS

Pan American Health Organization•

Pan American Health and Education Foundation

Inter-American Development Bank•

PAHO member governments

Commercial publishers•

Universities, health services, and other institutions that train or employ health workers.

PALTEX is a collaborative effort of several counterpart agencies:

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PALTEX FINANCES

PALTEX is funded through two loans to PAHEF from the IADB (2 million Medical Program −fully paid− and 5 million Expanded Program, due in 2019).

PALTEX is self-financing. All salaries and other expenses are paid through operating revenues.

All proceed of sales are deposited into PAHO’S accounts in the countries

Bonus 2.5% of gross sales

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EVOLUTION1965:

PAHO carried out an study about the needs and availability of educational materials in Latin America.

1966:

PAHO Executive Committee approved the creation of PALTEX

1967:

Agreements were signed with PAHO member countries to operate PALTEX.

1968:

PALTEX started with only four titles (Medical Program)

1971:

First loan was received from IADB (2 million)

1974:

An study to expand PALTEX to all health areas took place.

1976:

PAHO Executive Committee approved the expansion of PALTEX to other health areas and new agreements were signed with PAHO member countries.

1979:

Second loan was received from IDB (5 million)

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MECHANISMS OF PARTICIPATION

An Agreement is signed between PAHO and member countries.

A Memorandum of Understanding is signed between PAHO and participating institutions.

Institutions receive stock on consignment, assume the cost and responsibility of the local sales operation.

On ad-hoc basis, NGOs, health institutions and governments can purchase self-published materials and medical instruments.

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PALTEX TODAY•

Acquires and produces instructional materials in medicine, dentistry, nursing, veterinary, primary health, public health and others.

Offers affordable prices to the students and health workers.

Has sold over 6.5 million textbooks and instruments.

Exists

in 19 countries; 510 institutions

Has 4 staff at Headquarters

and

28 at the

field

Offers

more than

640 commercial

titles

Offers 90 titles of self-published books

Offers 56 diagnostic medical and dental instruments

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PALTEX’S OPERATIONS AT HQS

Prepares and controls budget

Works with HSS/HR to determine new material

Analyzes request for materials

Purchases and distributes material

Sets and controls prices (Local currency)

Controls inventory

Publishes books and manuals in PHC and PH

Accounting

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ORGANIZATIONAL CHART

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DISTRIBUTION OF PALTEX STAFF AT PAHO PWR OFFICES

ARG (2)

BOL (1)

BRA (2)

CHI (2)

COL (3)

COR (1)*

DOR (1)*

ECU (2)

ELS (1)*

GUT (1)*

HON (1)* MEX (3)

NIC (1)* PAN (1)* PAR (1)*

PER (2)

URU (1)* (VEN (2)*

* Part time

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RESPONSIBILITIES OF PAHO PWR OFFICES

• Provides logistic to the PALTEX Program

• Supervises PALTEX Administrator and assistant:

- supervise participating institutions

- promotes the Program

- distributes material& controls inventory

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SALES TREND IN UNITS

0

50,000

100,000

150,000

200,000

250,000

300,000

Units Total

19992000200120022003200420052006200720082009

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TREND IN GROSS SALES

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

US$ Sales

19992000200120022003200420052006200720082009

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PROCEDURES MANUALS

• Administer PALTEX at PWR offices

• Administer PALTEX at participating institutions

• EPICOR and SIPE

• Guidelines to select materials are in alignment with PAHO Publications Policy

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PROMOTING PALTEX REGION-WIDE

• Book Fairs (national & international)

• International Health Congresses

• Expo-sales

• Book launch

• Promotional material (banners, posters, bookmarks, brochures, pens, folders, etc.

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COMMUNICATIONS WITH INTERNAL STAKEHOLDERS

PALTEX Administrators

PAHO PWR

PAHO Administrators

PAHO Technical Units

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Authors

NGOs

Health Services

PAHO PWRs

Public Health Schools

Professional Associations

Universities

COMMUNICATIONS WITH EXTERNAL STAKEHOLDERS

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PALTEX’s VISIBILITY Countries with more than 200,000

visitors in health events

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000

Argentina Mexico DominicanRepublic

Colombia

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PALTEX FUNDED TRAINING

PALTEX Administrators

PAHO Administrators

Administrators and professors in

the institutions

Presenter
Presentation Notes
Servicio al cliente Fidelización al cliente Coaching Planificación estratégica y operativa Calidad en el servicio Merchandising
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Thank you!