What is IT4IT? - Suresh GP

Pink Elephant – Knowledge Translated Into Results

What is IT4IT? Introduction to A New Standard Suresh GP, Managing Director

TaUB Solutions Pte Ltd Twitter @sureshgp

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Why are we here today?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.

What is the current situation?


"Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it." — A.A. Milne (Winnie the Pooh and the House At Pooh Corner)


IT Transformation – Value Creator


How does IT deliver Value?


IT Value Chain


IT Service Model


About Client Profile

§  Telecom Provider in South East Asia §  SMB segment §  Operational Excellence §  Needed Improvement across value chain §  Single Unified Architecture/Methodology to get

everyone on same page


Selling point for IT4IT

Val Sribar, Group Vice President Gartner Enterprise Software Research Group


Organizational Driver

Common Understand

ing

End-End value Chain

Holistic view of

Business

Leveraging Best

Practices across

Learn, Equip & Excel


Client Org Structure


IT4IT Content

Value Stream Context

Overview Why it matters

Deeper dive KPIs High

level flow Component

s

Reference Architecture Context

Detailed Architectur

e


How did they adopt IT4IT

As-Is vs To be

Mapping with IT4IT VS & SS

Practical CSI & Value

Delivery


Approach to IT4IT

Challenges with CMO Department IT4IT Value Stream/Supporting Services

Increased Time with releasing PO`s

Procurement

Request to Fulfillment

Payment to Vendors not done on time

Finance Detect to Correct

Hiring cycle and Security Clearance Process

HR

Requirements to Deploy

Management of Multi Supplier Contracts, Performance and Deliverables

Vendor Management Governance & Request to Fulfillment

Business Agility and Competitive Advantage

IT Strategy to Portfolio


Procurement

Vendor Selection

Req & Compliance

Approval Chain

Linkage to SAP system

Generation of PO

a.Spooling of Pos b.Downtime of Systems c.Reset of Counter


Use Request to Fulfill chain to quantify the value of self-service

Proving the value of KPIs

POs per period per service Deliver

% self-service requests Costs

% of Pos delivered on time with automation Speed

% of subscriptions active or expiring Broker

% of successful vendor deployments Usage

% of subscriptions requiring an incident Satisfaction


Human Resources

Security Clearance took about 2 weeks Reassess Vendor/Change Cycle


Revised Business Process Cycle

Business Forecast & Sourcing

Screening

Initial Interview

Final Interview

Feedback

Shortlisting & Offer

Joining Formalities

& Verification

-  Strengthening IJP -  Encouraging Contractors -  Global Pool


Using Requirement to Deploy to measure investment effectiveness

Proving the value of KPIs

% of requirements – Business, Departments Requirements

% of resources ready for deployment to project On time

% of automated build, tests, deploy Automation

% of detected vs closed at release Defects

% of successful resource deployments [Performance]

Deploy

% of emergency changes Change


Finance Challenges

§  PO`S not released on time §  Physical Invoices as supposed to Digital Invoices §  Backlog of Payments §  Compliance Check additional §  Finance ( Internal) vs Finance (External)


Business vs IT

Source – BRMBOK from BRMI


Leveraging the power of best practices

Common Interface?

ITIL

Agile

Lean

DevOps


TheGrab@PizzateamBusiness Managers

IT Management

Game Leader

CEO

Business Manager Logistics

Supplier


Business Team

HR

IT management Finance IT Support IT Operations

Change Mngt Appl development

CEO

Supplier

GameLayout–BusinessSimula9on


StepsineachMonth

Process Calls Accept, and solve calls using SD en IM processes Analyze closed calls (PM), identify Known Errors

Analyze Business Demands

Check the Business Demands and Technology Opportunities

Analyze Performance Check the Performance and Capacity of the Infrastructure

Plan Development Plan changes (RFC’s) and Development. Prepare them

and plan them for Implementation (Change Calendar)

IT Financial Report Report your IT costs to the Business

Analyze Grab@Pizza

Organize Roles

NEW INFO Reports

Game Leader will prepare new situation -  Calls/workload on infrastructure -  Financials for Grab@Pizza

Check all available materials, improve process and organize IT roles

Plan Changes


Incident/CallsProcess

MADE

SD

SOLVED

IM OPEN

PM

Report Made 9 Not taken by SD

3 Solved by SD

1 Solved by IM 4 Open 1

KE

Game Board

2,3

4

7

5

9, 10

6

8


PlanChanges

RFC

PREP 2

PREP 1

IM 1

IM 2

Change Preparation

Change Calendar

Application Development

DEV 2

DEV 1

5

6

7 8 &9

1, 2

3,4


Dashboard


Result of Business Simulation

§  People more focused on current scope of work and deliverables

§  Complete absence of end-end value chain §  IT to come up with Strategic, Tactical and operational

initiatives to address business goals


Value Chain: Strategy to Portfolio (STP)

Proving value KPIs

% of new investment vs maintenance Innovation

% planned vs actual Costs

% CapEx vs OpEx SP/TP/OP

Business Forecast, Pipeline Market Trends & Competitive Intelligence

Demand

% satisfied customers, users and business Usage

Deficiencies in security policies and standards Compliance


Challenges


OCM – Big Cheetah


Perception Stereotypes

DOI USA


Internalization and Communication

Credit – www.scoop.it


Lessons Learnt


Top 7 Mistakes of Org Change

u Neglect - People Dimension of Change u Not Managing Expectations - Trough of Despair u Persisting with Old World Measures vs New world

outcomes u Over Reliance on Centralized CHM to Usher Change u Push Change instead of Pull u Losing Focus while Undergoing Transformation u Not Pausing for Celebration and Reflection


Resources


Next Steps


Coordinates

[email protected]

@sureshgp https://www.linkedin.com/in/sureshgp

www.taubsolutions.com


[email protected] www.taubsolutions.com

www.twitter.com/sureshgp

Questions?

What is IT4IT? - Suresh GP

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