What is iLM?

• iLM is an Internet Lead Management product offered by izmoCRM to automotive dealerships

• Easy to use, sophisticated tool

• Allows dealer to respond to internet leads immediately and conduct long term follow up

• Also manages and tracks other customer contact:

• Phone ups

• Walk-ins

iLM History

• Reckonup acquired by izmocars July, 2007

• Redesigned and released September of ‘07

• Latest, Vanguard release March 2009

• Averages 2 – 3 releases per yearizmoCRM

Difference between iLM and iCRM

• Both manage customer contacts

• However, iLM• Does not integrate with client DMS• Does not have a Service Component• Does not have inventory management• Does not have printable daily

planners• Does not integrate with ID Scanners• Does not have the built-in tracking

queries available on the iCRM logs

iCRM

iLM

iLM Advantages

• Web-based – Customer does not have to purchase hardware or software; only needs pc with internet connection (SaaS – Software as a Service)

• Certified by and integrates with all major OEMs

• Enterprise View – Access / manage multiple dealerships under one company view

• Latest state of the art technology ensures fast updates,

• Product is continuously evolving to meet market needs

• Live Customer Support• Training program• Integrates with i-Consult process• Easily upgrades to iCRM

iLM – Who uses?

• Internet Sales Department

• Business Development Center (BDC)

• Sales Teams

• Single dealerships

• Large automotive groups that want to manage all dealerships under one enterprise company

iLM Features

• Work from a single screen• Multiple user levels

• Sales Rep• Sales Mgr• Internet Manager• BDC Manager

• Manages and tracks entire sales process

• Extensive search capability supports data mining

• Create and track email campaigns; rich email editor

• View from a single screen• Scheduled appointments• Scheduled phone reminders• New leads and hot prospects

• View customer history / timeline in one click• View Overdue follow ups• Streamlined design for viewing and updating

customer information

iLM Features

iLM Features – cont.

• Lead routing engine to distribute incoming leads among users

• Ability to notify and respond to leads via blackberry and other such devices without having to log into system

• Create follow up schedules and reminders based on customer anniversaries and other criteria

• Schedule automated email / letters• Reports to monitor performance and

sales• Assignment / reassignment of sales

reps and CDRs• Identify skating activity

iLM Benefits

• Maximizing internet derived business

• Optimizing efficiency and time to work leads by internet department

• Improved process/work flow managing internet leads

• Improved customer communication / retention