What is Helprace anyway?
Transcript of What is Helprace anyway?
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An Introduction To
Helprace Help Desk, Community and Feedback Tools
Helprace, noun [help∙reɪs]A competition in which participants strive to provide the bestcustomer service.
Helprace
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Helprace is an all-in-one customer service application that allows com-panies to finally make their customers
happyWhat is Helprace?
Helprace
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How did we start?It all began in 2011 when Gregory
Koldirkaev, after developing a handy knowledge base application, decided,
companies need HELP...
Helprace
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2011 2012 2013 2014What are we up to?
Helprace is founded in 2011
Online Community Launched
Feedback Widget for Community Launched
Knowledge Base Launched
Helpdesk Launched
Helprace
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What can you do with Helprace?introducing a world-class interface
Helprace
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Internal notes allow agents to solve tickets together
Business rules dictate how Helprace deals with these tickets
Filters dictate what type of tickets your agents see
1. Manage your cases
Helprace
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Engage with your forum users directly from the admin panel
Share valuable information with your users using your knowledge base
2. Interact with your customers
Helprace
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Moderate your community without the need of a full-time forum manager
SSL Security means that user profiles and activities are always protected
3. Worry-free operation
Helprace
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Muitiple Branding allows you assign support portals to all your products
Spaces can be private, fea-turing confidential data,clients or contracts
4. Company-wide support
Helprace
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Users can be added, invited, blocked. Permissions can be changed, on the fly
5. Manage participants
Helprace
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Add content easily and deliver consistency your customers want.
6. Everything at your fingertips
Helprace
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What do your customers see?a company that cares
Get valuable feedback from those who matter most: your users.Helprace features an engaging 4-category feedback interface.
Helprace
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Helprace
And lots, lots more.. Customers solve their own issues and your support gets a deserved break
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Helprace
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Find out more at...
www.helprace.com
facebook.com/helprace twitter.com/helpracing
plus.google.com/+helprace linkedin.com/company/helprace
1-877-744-1221