What is designerly about service design?
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Transcript of What is designerly about service design?
@liorsmith | liorsmith.wordpress.com
what is designerly about service design?
@liorsmith | liorsmith.wordpress.com
what is service design?definition
This is Service Design Thinking, 2012
when you have two coffee shops right next to each other, and each sells the exact same coffee at the exact same price, service design is what makes you walk into one and not the other.
- 31 volts service design, 2008
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what is service design?process
Design Council, 2005,designcouncil.org.uk
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what is service design?process
Shift, 2014, shiftsurrey.org
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what is service design?examples: adopt a grandma
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what is service design?examples: kensington & chelsea circle
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what is service design?examples: lantern
FutureGov, 2014, thisislantern.com
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what is service design?value of approach compared to traditional methods
http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu-ral_meeting_city_council,_Toronto,_9th_January_1911.jpg
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what is service design?design skills needed
- be creative- visual communication- lead design process: inspiration research more ideas- extra specific design skills
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do designersneed specialisms?
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do designers need specialisms?expert service design skills needed
- design thinking- co-design- customer journey mapping- communication with non-designers
@liorsmith | liorsmith.wordpress.com
do designers need specialisms?expert service design skills needed
- design thinking- co-design- customer journey mapping- communication with non-designers
@liorsmith | liorsmith.wordpress.com
do designers need specialisms?expert service design skills needed
- design thinking- co-design- customer journey mapping- communication with non-designers
@liorsmith | liorsmith.wordpress.com
do designers need specialisms?expert service design skills needed
- design thinking- co-design- customer journey mapping- communication with non-designers
@liorsmith | liorsmith.wordpress.com
do designers need specialisms?don’t we all need basic visual communication skills?
Chiara Galiano, Jan 13, 2014, visual.ly/customer-journey-map
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do designers need specialisms?I’d be a terrible fashion designer
i made this cape.it was slippery satin.i never want to make any clothes ever again.
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what is designerly about service design?
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what is NOT designerly about service design?
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service designand the design world
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if you’re interestedmore resources for youevents:nesta talksfuturegov thursdaysdesign against crimeservice design jam
http://shiftsurrey.org/2014/04/shift-guide/http://www.nesta.org.uk/blog/making-diy-toolkit
https://pbs.twimg.com/profile_images/899435263/dactwitter_logo.png
http://madlab.org.uk/content/tag/nesta/http://thisisservicedesignthinking.com/img/buch.png
post-grad:CSM - talk to Matt MalpassRCA service design courseKingston sustainability
organisations:liveworkparticipleSTBYhelen hamlyn centre
learning:this is service design thinkinghelsinki design labservice design networkshift surrey guideDIY toolkit
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if you are a designer,what kind of designerare you?
