What is business english
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Transcript of What is business english
Business Communication Skills
Joanna Graham
© BKC-IH Moscow Teacher Training Centre 2012
Bsc (Hons), MSc, ML.TEFL, DELTA, MA in Applied Linguistics and TESOLCELTA Trainer, Delta Trainer, IH CAM Trainer,TKT: 3 Modules Preparation Course Trainer, IH FTBE Trainer, IHC YLT Trainer, ATEEL Refresher Course in TEFL Trainer.
Session Content
• What is Business English?• Business Communication Skills
a. Functional Exponentsb. Language areas and
activitiesc. Lesson Typed. Lesson Structure
© BKC-IH Moscow Teacher Training Centre 2012
What is Business English?
A: I’m looking for room 235, Mr. Jenkin’s officeB: It’s just around the corner, over there.
Can we talk about gearing after lunch?Maybe we need to revisit the escalation clause?
Sales have fluctuated over the last couple of monthsHas everyone had a look at the minutes?
© BKC-IH Moscow Teacher Training Centre 2012
Business English is …
A: I’m looking for room 235, Mr. Jenkin’s officeB: It’s just around the corner, over there.
General EnglishCan we talk about gearing after lunch?Maybe we need to revisit the escalation clause?
English for Specific PurposesSales have fluctuated over the last couple of monthsHas everyone had a look at the minutes?
General Business English
© BKC-IH Moscow Teacher Training Centre 2012
But is it just elements of language?
Linguistic Competence (language)+
Discourse Competence (spoken and written communication in the world of business)
=Communicative Competence (ability to use the
language in different situations)
© BKC-IH Moscow Teacher Training Centre 2012
Business Communication SkillsWhat are they?
• Meetings• Presentations• Telephoning• Socialising• Negotations
© BKC-IH Moscow Teacher Training Centre 2012
Functional ExponentsWhat is the main skill, the sub-skill and the register?
So, shall we get started? As you can see from this graph....
How can I help you? If I could just finish....
How was your journey? Moving on to sales....
That would be rather impractical for us. I see what you mean but ...
What are your thoughts on this, Janet? Can I get you a tea or coffee?
How about a discount for cash? Can you hold for a minute?
I’m afraid she’s a bit tied up Any questions?
Didn’t we meet at the conference in Berlin?
Could you minute that, John?
© BKC-IH Moscow Teacher Training Centre 2012
So, shall we get started?Main skill: meetings (chairing)Sub-skill: opening a meetingRegister: informal
As you can see from this graph ...Main skill: PresentingSub-skill: referring to visualsRegister: neutral
How can I help you?Main skill: telephoningSub-skill: answering the phone, offering assisstanceRegister: neutral
If I could just finish ...Main skill: PresentingSub-skill: Resisiting interruptionRegister: Neutral
How was your journey?Main skill: SocialisingSub-skill: Opening conversationRegister: neutral
Moving on to sales ...Main skill: PresentingSub-skill: signposting a change of topicRegister: neutral
That would be rather impractical for usMain skill: NegotiatingSub-skill: RefusingRegister: Neutral
I see what you mean but ...Main skill: MeetingsSub-skill: DisagreeingRegister: Neutral
© BKC-IH Moscow Teacher Training Centre 2012
What are your thoughts on this , Janet?Main skill: MeetingsSub-Skill: Inviting OpinionsRegister: formal
Can I get you a tea or coffee?Main skill: SocialisingSub-Skill: Offering refreshmentRegister: Neutral
How about a discount for cash?Main skill: NegotiatingSub-Skill: Making suggestions / bargainingRegister: Informal
Could you hold for a minute?Main skill: TelephoningSub-skill: Putting a caller through / asking the caller to waitRegister: formal / neutral
I’m afraid she’s a bit tied upMain skill: TelephoningSub-skill: Saying that your colleague is busyRegister: neutral / informal
Any questions?Main skill: PresentationsSub-skill: Inviting questionsRegister: Neutral
Didn’t we meet at that conference in Berlin?Main skill: SocialisingSub-skill: Opening conversationRegister: neutral / informal
Could you minute that, John?Main skill: Meetings (chairing)Sub-skill: Ensuring that something is recordedRegister: formal
© BKC-IH Moscow Teacher Training Centre 2012
Business Communication Skills
Speaking Skill Language Activities
Socializing •Meeting and Greeting•Language of dining out•What to say when visiting people’s homes•Keeping a conversation going•Encouraging others to speak
•Using role-plays and simulation•Storytelling / anecdotes
Telephoning
Presentations
Meetings
Negotiating© BKC-IH Moscow Teacher Training Centre 2012
Lesson Frameworks - Telephoning
A. PPP B. TTT
• Lead-in: Sts discuss how often they talk on the phone in English, in what situations and what they find easy / difficult
• Presentation: T elicits and clarifies the meaning of different phrases and drills pronunciation
• Practice: Sts look at the telephone phrases and fill in the gaps
• Production: Sts role-play a telephone conversation
•Lead-in: Sts discuss how often they talk on the phone in English, in what situations, what they find easy / difficult•Test: sts look at a written phone conversation and correct unnatural / incorrect language•Teach: T clarifies problematic language and focuses on pronunciation•Test: Sts unjumble the phrases and order them into a conversation•Production: sts role-play a telephone conversation
© BKC-IH Moscow Teacher Training Centre 2012
Advantages and Disadvantages
PPP TTT
Advantages Disadvantages Advantages Disadvantages
•T has a clear idea ofwhat language to teach and can prepare in advance
•Sts often like this logical approach of learning language then practising it
• Sts may already know these language points(doesn’t take previous knowledge into account)
•The lesson is more teacher centered with the teacher in control
•Sts focus on the language they don’t know
•The lesson is more student centered with the teacher guiding and encouraging sts to take more control
•Sts can see their language ‘gap’ and are more motivated
•The teacher must be able to respond to whatever language needs sts have and it’s difficult to plan this in advance
© BKC-IH Moscow Teacher Training Centre 2012
Ordering a Lesson
Activity Stage Aim Order
Sts role-play a meeting based on an agenda and roles given out by the teacher. The teacher monitors and gives feedback on language and skills
To give sts the opportunity to use all the language together in a realistic context and for a clear purpose.
Sts list the 3 last meeting s they took part in, then they compare lists and discuss how useful the meetings were
Sts listen to an extract from a meeting and complete gaps in the tape-script with phrases used for expressing opinions, agreeing and disagreeing
Video of a meeting that doesn’t go well – the stscomment on what went wrong and why
Sts match beginnings and endings of expressions used to express opinions, agree or disagree
© BKC-IH Moscow Teacher Training Centre 2012
Ordering a Lesson
Activity Stage Aim Order
Sts role-play a meeting based on an agenda and roles given out by the teacher. The teacher monitors and gives feedback on language and skills
Fluency / free practice of the language of meetings
5th as final practice or 1st / 2nd as a test
Sts list the last three meeting s they took part in, then they compare lists and discuss how useful the meetings were
Lead-in to the topic, to make a link to the sts’ experience
1st
Sts listen to an extract from a meeting and complete gaps in the tapescript with phrases used for expressing opinions, agreeing, disagreeing
To present expressions in context 3rd
Video of a meeting that doesn’t go well – the stscomment of what went wrong and why
To raise awareness of what makes a successful meeting or not
2nd
Sts match the beginnings and endings of expressions used to express opinions, agree or disagree
To give controlled practice or test sts’ knowledge of the expressions.
4th
© BKC-IH Moscow Teacher Training Centre 2012