What happens when a modern bureaucracy ventures on new paths?
description
Transcript of What happens when a modern bureaucracy ventures on new paths?
![Page 1: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/1.jpg)
What happens when a modern bureaucracy ventures on new paths?
Lene Krogh Jeppesen Danish Ministry of Taxa?on
![Page 2: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/2.jpg)
Being digital
Holstebro Customs Office 1979
![Page 3: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/3.jpg)
Priori5zed channels
Skat.dk Phone E-‐tax
Skat.dk E-‐tax Mail Text
No touch
Re-‐use data
Goal & vision
Less priori5zed channels
Desk Mail LeKer
LeKer
Ci?zens & businesses communica?on with SKAT
SKAT’s communica?on with ci?zens & businesses
Efficiency/use of ressources
Digital communica?on strategy
![Page 4: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/4.jpg)
Digital communica5on strategy
Moving from expensive to cheaper channels of communica5on
Channels
@
154 kr. 92 kr. 62 kr. 2 kr.
![Page 5: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/5.jpg)
We’ve come a long way
80% of ci5zens are ”No touch”.
High levels of digitaliza5on among companies
Postage reduc5on 30 mio. kr. • From 110 mio. in 2007 to 78 mio. kr. in 2011
0%
20%
40%
60%
80%
100%
1987
1992
1997
2002
2007
2012
No Touch
TastSelv Borger
Papir
75
80
85
90
95
100
TastSelv Erhverv
Tax assessment no?ce
VAT
![Page 6: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/6.jpg)
Use of different communica5on channels
0,9
1
1,1
1,2
2010 2011 2012
Telefon
TastSelv Borger Skat.dk
Skranke Personlig betjening
![Page 7: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/7.jpg)
2012: Changing your preliminary income tax
![Page 8: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/8.jpg)
Digitalized
Paying your taxes is…
Alienated
![Page 9: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/9.jpg)
&
Reinterpret humanize
![Page 10: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/10.jpg)
New rela?onship
Communica5on
Collabora5on Interac5on
![Page 11: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/11.jpg)
New governmental role
Asking ques5ons
Inclusion Openness
![Page 12: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/12.jpg)
We know best!
What do you think?
![Page 13: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/13.jpg)
Use a new plaPorm
![Page 14: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/14.jpg)
Bureaucracy vs.
party
Experts vs.
crowds
![Page 15: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/15.jpg)
How can we improve?
![Page 16: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/16.jpg)
Just relax?
Is that it?
![Page 17: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/17.jpg)
New Public Management
Rela?ons
![Page 18: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/18.jpg)
NPM: Plan & implement
![Page 19: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/19.jpg)
Rela?ons: Plan & improvise
![Page 20: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/20.jpg)
”Den poli5ske snak om 0-‐vækst og udgijstop flere år frem vil være et kæmpe 5lbageskridt for udviklingen af en effek5v offentlig sektor”
”The poli5cal discussions on zero-‐growth and expenditure restraint for years to come will be a huge step back in developing an efficient public sector”
![Page 21: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/21.jpg)
New conversa?ons within the organiza?on
![Page 22: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/22.jpg)
Authority: listening & learning
![Page 23: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/23.jpg)
Authority at eye level
![Page 24: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/24.jpg)
Courage
The road forward is built with…
&
desire
![Page 25: What happens when a modern bureaucracy ventures on new paths?](https://reader033.fdocuments.net/reader033/viewer/2022060119/55902bb11a28ab1b718b4732/html5/thumbnails/25.jpg)
A Modern Humane Tax Authority