1. What and why of ISO 9001Adaptive Processes Consulting Experience World Class Processes! www.AdaptiveProcesses.com An ISO 9001:2008 Certified Company(c) Adaptive ProcessesExperience World Class Processes!1

2. Quotable quotes.. Learning is not compulsory. Neither is survival .Edward Deming I do not know much about Quality, but I am sure of one thing, if Quality is good, Customers come back, else products come back. Margaret Thatcher Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. -William A Foster Losing market share, losing confidence of customers, or going out of business are not punishments of God they are usually the results of an inability to change and improve the way things get done. (c) Adaptive ProcessesExperience World Class Processes!2 3. Business Scenario Competitive than ever before Innovations at break neck speed Demand for high Quality personnel increasing day by day Shorter time to marketSuccess lies in being an And company rather than Or company (c) Adaptive ProcessesExperience World Class Processes!3 4. Imperatives for Business SuccessBe aware and alert Business SuccessAdhere to security standards and policiesBe innovativeImprove productivityProtect businessConsistently meet customer requirements(c) Adaptive ProcessesExperience World Class Processes!4 5. 4 Pillars of businessPeopleTechnologyProcessPartners(c) Adaptive ProcessesExperience World Class Processes!5 6. What and why of processes? Series of activities done in a coordinated manner to achieve desired resultsDeliver quality consistently(c) Adaptive ProcessesImprove productivityExperience World Class Processes!Reduce risks of project/ process failure6 7. Modern systems thinking Prevention is better than cure Quality is built in, not inspected in Systems view 80% of your problems are because of the system, not people Plan Do Check Act Principle for continual improvement(c) Adaptive ProcessesExperience World Class Processes!PlanDoActCheck7 8. ISO 9001 Standard Worlds most widely adopted standard Specifies requirements for a quality management system Organization that need to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements(c) Adaptive ProcessesExperience World Class Processes!8 9. Purpose and Applicability of ISO 9001 Aims to enhance customer satisfaction through effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. All requirements of the standard are generic and are intended to be applicable to all organizations, regardless of type, size, product or service provided.(c) Adaptive ProcessesExperience World Class Processes!9 10. ISO 9001 process approach Continual Improvement of the Quality Management SystemMeasurement, Analysis, ImprovementResource ManagementProduct RealizationProductInputs(c) Adaptive ProcessesCustomer SatisfactionCustomer RequirementsManagement ResponsibilityOutputs Experience World Class Processes!10 11. Benefits and limitations of ISO 9001 Benefits World wide acceptance Consistency in processes Metrics focus Moderate implementation difficulty Annual periodic audits Most other ISO frameworks share some similarity with ISO 9001 Shorter time to implementLimitations Does not carry significant marketing muscle as a large # of companies are already certified Quality of external audits are a suspect(c) Adaptive ProcessesExperience World Class Processes!11