HomeSupporter’s Guide

2019/20

01

HOME SUPPORTERS’ GUIDE

Welcome to The Hawthorns, the home ofWest Bromwich Albion Football Club.

Your home supporter guide will help you with many of your questions about your Football Club and to ensure you enjoy your experience at The Hawthorns.

The guide will help you with matchday information, details about the Stadium Megastore and who to contact should you have any other queries.

We are always happy to receive feedback and comments from our supporters and if you have views on how we can improve your matchday experience at The Hawthorns, please let us know. Drop an email to enquiries@wbafc.co.uk.

We would like to take this opportunity to thank you for your continued support over the seasons, lets all continue to support WBA together.

Welcome

WEST BROMWICH ALBION’S TICKET OFFICE IS YOUR ‘ONE-STOP SHOP’ FOR ALL YOUR TICKETING NEEDS.Whether it be Season Tickets, Memberships, Home Tickets, Away Tickets, Home Travel or Away Travel; our friendly Ticket Office staff are happy to help you.

Tickets for all West Bromwich Albion matches are served on a priority basis, with Season Ticket Holders receiving priority over Members, who in-turn receive priority over General Sale. Visit wbatickets.co.uk for on-sale dates.

Adult

£23

£23

£20

£20

£20

U11

£5

West Stand

East Stand Upper

East Stand Lower

Birmingham Road

Smethwick End

U18

£10

U23 / Student

£15

Senior

£17

£17

£15

£15

£15

Disabled

£10

The Ticket Office opening hours are as follows:

Monday: 9am to 5pmTuesday: 9am to 5pmWednesday: 10am to 5pmThursday: 9am to 5pmFriday: 9am to 5pmSaturday: 9am to 12pm (non-matchdays and away game days)Saturday: 9am to half-time & 4.45pm to 5.15pm (matchdays)Sunday: CLOSED

All other matchdays: 9am to half-time

02Ticketing

Information

THE HAWTHORNS IS A FULLY ACCESSIBLE STADIUM WITH DESIGNATED ENTRANCES AROUND THE GROUND.

The Club embraces all persons with any form of disability and employs designated Disability Liaison Stewards on a matchday to ensure that everyone has a positive experience. All four stands have a number of designated wheelchair spaces.

Hearing Loops are available in the Ticket Office and also in the Richardson and Millichip Suites. The Club also broadcasts live in house match commentary for all first team matches within the stadium for visually impaired supporters. The commentary can be picked up on either the supporters own FM radio or one provided by the Club.

Extensive information for disabled supporters is detailed in the Access Statement located within the ‘Fans’ and ‘The Hawthorns’ sections of this website.

Supporters with disabilities wishing to purchase tickets should contact our Disability Liaison Officer Liz Massey on: 0121 227 2227,or email: liz.massey@wbafc.co.uk

Eligibility

The Club reserve the right to check a person’s eligibility under the Equality Act 2010. All supporters with disabilities purchasing tickets at The Hawthorns will be requested to provide an original copy of any of the following prior to purchasing tickets.

• Confirmation of Middle or Higher rate of Disability Living Allowance• Confirmation Of Middle to Higher rate of Personal Independence

Payment• Confirmation of Middle to Higher rate of Attendance allowance• Certificate of being Registered Blind or Partially Sighted

Please Note; Receipt of a Blue Badge will not be considered sufficient to enable you to purchase tickets at the disability rate.

03DisabilityInformation

WELCOME TO THE HAWTHORNS HOME OF WEST BROMWICH ALBION FOOTBALL CLUB.

Here at The Hawthorns, we pride ourselves in delivering one of the best venue experiences in the West Midlands.

We offer a range of packages to suit different tastes and budgets from a bar package to 4 course Boardroom-style VIP Experience.

We strive to deliver excellent service and build strong relationships with our seasonal members and matchday clients.

For information on our Hospitality Packages, please visit wbacommercial.co.uk or call our Hospitality Team on 0121 524 3455.

04HospitalityInformation

WBAFC

THE HAWTHORNS HAS BEEN THE HOME OF WEST BROMWICH ALBION SINCE 1900 AND CURRENTLY HAS A CAPACITY OF 26,850.

The stadium consists of four individual stands, the newest of which is the East Stand built in 2001, with the West Stand extensively refurbished in 2008. Home supporters can purchase tickets in each of the four stands, Corporate hospitality is available in both the East Stand and West Stand.

The Hawthorns is located just 500m from Junction 1 of the M5 and can be accessed easily via public transport. The Hawthorns is serviced by a variety of bus routes on the Birmingham Road and also via the Metro / Rail system at the Hawthorns station on Halfords Lane. There are a number of privately run car parks in close proximity of the stadium.

Access to the stadium on a matchday is via either a match day barcoded ticket or a stilecard. Either form of ticket should be presented at the relevant turnstile for the stand and entry then gained. Stewards are on hand outside of the stadium to deal with any queries supporters may have.

BIRMINGHAM ROAD END

WE

ST S

TAN

D

EA

ST S

TAN

D

SMETHWICK END

BIRMINGHAM ROAD

HA

LFO

RD

S LA

NE

EAST STANDCAR PARK

TURNSTILESTURNSTILES

MID

DLE

MO

RE

RO

AD

BIRMINGHAM CITY CENTRE M5Junction1

R

Megastore

Ticket Office

KEY

BIRMINGHAMROAD

CAR PARK

AWAY FANSCOACH

PARKING

THE HAWTHORNSTRAIN & METRO

STATION

HAWTHORNS HOUSE CAR PARK

500 METRES

Director’s Entrance

TommyGliddenEntrance(Media Entrance)EPPP

CAR PARKReceptionR

Tony Brown Entrance

05Stadium

THE HAWTHORNS IS ACCESSED BY CAR WITH JUNCTION 1 OF THE M5 JUST 500M FROM THE STADIUM.

There are a number of private car parks in close vicinity to the stadium with home supporters encouraged to use one of these.

A comprehensive matchday travel plan is in place which results in a single lane of the A41 directly outside of the stadium and Halfords Lane being closed off to all traffic 95 minutes prior to kick-off. These closures remain in place for up to one hour after final whistle.

06Travel

By Car

WEST BROMWICH ALBION IS WELL SERVICED BY A VARIETY OF DIFFERENT PUBLIC TRANSPORT MEANS AND IS BY FAR THE EASIEST AND QUICKEST WAY TO VISIT THE HAWTHORNS.

There are a variety of different bus routes that run along the A41 stopping adjacent to The Hawthorns. The heavy rail and Metro services both stop at The Hawthorns station on Halfords Lane / Middlemore Road.

Further details on all forms of public transport can be found at http://www.networkwestmidlands.com/

07Travel ByBus & Rail

OFFICIAL WBA MERCHANDISE

Situated at The Hawthorns, we invite you to pop in and have a look at our comprehensive choice of official Puma Replica Kits, Trainingwear, Equipment, Fashion, Homeware, Souvenirs and Gifts. We also offer a ‘while you wait’ shirt personalisation service.

Our experienced and knowledgeable Retail Team are here to offer you the very best service and look forward to seeing you soon.

Both the Stadium Megastore and Merry Hill Club Shop offer a free ‘click & collect’ services and both offer discount to our Season Ticket Holders.

Opening Times:Monday to Friday 10am – 6pmSaturday 9am – 5pmSunday 10am – 2pmMatchdays: Open til kick-off(open for 30 minutes after the final whistle)

Merry Hill Club Shop Opening Times:Monday to Friday 9am – 9pmSaturday 9am – 7pmSunday 11am – 5pmFree ‘Click & Collect’ AvailableMembers discount available

Alternatively you can make a purchase at shop.wba.co.uk. 0871 271 9795 @WBAShop

Calls will cost 2p per minute plus your telephone company’s Access Charge. 08

RetailStore

Watch as your youngster walks out with our First Team and experience the atmosphere of matchday.

As a mascot your child will get to meet the Albion team, play on the pitch and lead the team out at the start of the game.

Please contact the Mascot team on 0871 271 1100 or email mascots@wbafc.co.uk

Calls will cost 2p per minute plus your telephone company’s Access Charge

THE ULTIMATE MATCHDAY PACKAGE FOR ALL YOUNG ALBION FANS. 09

MascotInformation

ALBION’S AWARD WINNING MATCHDAY PROGRAMME IS THE ESSENTIAL COMPANION FOR ANY SEASON AND THE UNQUESTIONED BOOK OF RECORD OF THE THROSTLES’ HISTORY.

Treating the past and the present with equal reverence, Albion News includes columns from the Head Coach and Captain, regular in depth interviews with the current squad, comprehensive match reports, the lowdown on the opposition and all the stats you need to know.

Continuing our record of breaking the mould in programme design, the new season’s Albion News will be a joy to behold. Pick up a copy at our increased number of sales outlets in and around the ground. It’ll turn your world upside down.

On sale around the stadium priced at £3.50.

10Matchday

Programme

SINCE BRINGING IT ’IN HOUSE’ IN 2013 THE CONCOURSE CATERING AT THE HAWTHORNS HAS UNDERGONE A MAJOR OVERHAUL.

We pride ourselves on offering the same high standard of service on the concourse as you will find in any other part of the catering operation at West Bromwich Albion.

You will find the areas clean and spacious, the staff most friendly and welcoming and the menu offers something for all. This ranges from the traditional Pasty and a Bovril, or Pie and a Pint, to the more modern favourites of Burgers, Pizza, Sports Drinks, Wine and Fruit Cider to name but a few.

Look out for posters advertising ‘specials of the day’ like Roast Pork baps with stuffing and apple sauce, Jacket Potatoes or Hot Cider.

Early kick-off? Missed breakfast? Don’t worry….try our pre kick-off brunch special… sausage bap with hash brown…that should keep you going till half-time.

As an added value to our fans we have now introduced deals to our range where you can save money with offers on food, drinks and even snacks.

So next time you visit why not check out the menu boards or ask our friendly staff about upgrading to a meal deal and grab yourself a bargain buy!! 11

ConcourseInformation

KICK OFF PRE MATCH WITH SADLER’S PEAKY BLINDER LAGER OR MAKE GREAT

SAVINGS ON REFRESHMENTS FROM KIOSKS FOR 45 MINUTES AFTER THE TURNSTILES OPEN.

A RANGE OF PRODUCTS WILL BE REDUCED IN PRICE

INCLUDING SADLER’SPEAKY BLINDER LAGER

REDUCED TO £2.

COUNTDOWN TO KICK-OFF PLEASE BE ADVISED THE TIMES ARE BASED ONA 3.00PM KICK-OFF – AND WILL BE ADJUSTED ACCORDINGLY FOR OTHER KICK-OFF’S

9.00am Stadium Megastore opens

9.00am Ticket Office opens (closes at half-time) – for up to date details on all Ticket Office Opening hours, please visit wba.co.uk or call 0121 227 2227

12.00pm Hospitality Lounges open

1.30pm Turnstiles open for entry into stadium Make great savings on refreshments from Concourse kiosks

2.15pm Players pre-match warm up Concourse kiosk offers end

2.45pm Take your seats for the pre-match build up

2.55pm Teams emerge from tunnel

3.00pm Kick-off 12

CountdownTo Kick-Off

AT THE HEART OF THE MODERN WORLD, SOCIAL MEDIA LEADS THE WAY WHEN IT COMES TO INTERACTING WITH SUPPORTERS AND THE WIDER FOOTBALL COMMUNITY AS WELL AS EXTENDING THE CLUB’S PROFILE ACROSS THE GLOBE.

Albion embrace the opportunity and operate across several social media channels with the aim of informing, engaging and entertaining our followers with a host of varied and unique content relating to all things Baggies.

Whether it be Facebook or Twitter, Instagram or LinkedIn, we are connecting with our collective followers on a daily basis.

@WBA @WBAWest Bromwich Albion

@WBAShop @WBAShop @JuniorBaggies @WBACommercial West Bromwich Albion

13SocialMedia

TAKE THE HASSLE OUT OF GOING TO ALBION’S AWAY FIXTURES AND TRAVEL WITH THE CLUB’S OFFICIAL TRAVEL SERVICE, BAGGIES TRAVEL.

Leons Coaches provide luxury 52-seater coaches for travel to our away games, taking you to and from the game in a safe and comfortable environment.

Regular pick up points include: Blackheath, Halesowen, Kidderminster, Lye, Quinton, Stourbridge and The Hawthorns.

Pre-booking of away coach travel is essential and can be done by calling the Ticket Office on 0121 227 2227 or by booking online on our ticketing website wbatickets.co.uk. Alternatively email Dave Holloway for further information on wbatravel@aol.com

We look forward to welcoming you on-board Baggies Travel soon.

14Away TravelInformation

SAFEGUARDING:THE RESPONSIBILITY BELONGSTO EVERYONE

I am Chris Elliott the Head Of Safeguarding at our football club.

It is my role together with my safeguarding team to ensure thatall children attending our football club or any of our activities are safe and free from harm.

If you have any concerns or wish to contact me,I can be contacted by e mail at the address below or by phone at any time. All matters will be treated in the strictest of confidence.

If you have an urgent matter that requires immediate attention then please contact your local police station or the NSPCC on 0808 800 5000

Chris ElliottHead Of SafeguardingWest Bromwich Albion Football Club

E: Chris.elliott@wbafc.co.ukT: 07976 660 953

Chris Elliott

15Safeguarding

Information

THE ALBION FOUNDATION IS A REGISTERED CHARITY THAT WORKS IN PARTNERSHIP WITH WEST BROMWICH ALBIONFOOTBALL CLUB.

Our motto is ‘Inspire to Achieve’ and through sporting and educational activities we:

• Make a difference and raise aspirations in our local community• Add value to West Bromwich Albion Football Club

Below is our football development pathway:

Premier League School Sport: delivering PE curriculum, leadership and lifestyle courses, fundraisers, roadshows, and tournaments in our local schools introducing children to high quality coaching.

Future Baggies: Aimed at 3-4 year old children to encourage team work, social skills and confidence whilst learning fundamental skills.

Baggies Soccer Centres: Football training combined with fun activities to help player’s development from 5 to 12 years old.

Player Development Centres: Talented players are given more advanced, technical coaching and compete against other clubs as the next step towards the WBA Academy.

Holiday Camps: Fun football camps running in venues across the West Midlands.

Matchday Packages: For schools and local clubs we include a training session in the WBA Academy Dome, a ground tour of The Hawthorns and tickets for the game.

We have a similar pathway for girl’s football, disability and basketball.

To find out more visit thealbionfoundation.co.uk 16Albion

Foundation

HOW TO GET IN TOUCH WITH US…

STADIUM ADDRESS: WEST BROMWICH ALBION FOOTBALL CLUB, THE HAWTHORNS, WEST BROMWICH, WEST MIDLANDS, B71 4LF.

ACADEMY: WEST BROMWICH ALBION ACADEMYWEST BROMWICH ALBION FOOTBALL CLUB, HALFORDS LANE, WEST BROMWICH, WEST MIDLANDS, B71 4LG.

Main Club Telephone: 0871 271 1100Main Club Fax: 0871 271 9821

Ticket Sales Hotline: 0121 227 2227Ticket Sales Email: tickets@wbafc.co.ukTicket Sales Website: wbatickets.co.uk

Stadium Megastore Telephone: 0121 524 3473

Merry Hill Store Telephone: 01384 76919

Retail Mail Order Hotline: 0871 271 9795Retail Mail Order Website: wbashop.co.uk

Hospitality Telephone: 0121 524 3455Hospitality Email: hospitality@wbafc.co.uk

Conference & Events Telephone: 0121 524 3453Conference & Events Email: events@wbafc.co.uk

Weddings Telephone: 0871 271 9820Weddings Email: events@wbafc.co.uk

Corporate Website: wbacommercial.co.uk

The Albion Foundation: 0871 271 9840

General Enquiries: Email: enquiries@wbafc.co.uk

Calls will cost 2p per minute plus your telephone company’s Access Charge.

17Club

Contacts