There are no rules here -- we're trying to accomplish something. - Thomas A. Edison.
We're All Educators Here
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Transcript of We're All Educators Here
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We’re All Educators Here
March 2015
Presented by GNA Garcia
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We are not warriors fighting
on the “front lines.”
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We are not medics performing “triage” on the wounded.
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We’re all educators here.
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Our College
• Professors• Advisors• Tutors• Peers• Coaches• Facilities Staff• Counselors • Student Services Personnel
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We’re all educators here.
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Student Services Personnel Student Affairs Staff
• Academic Advising• Student Life• Career Counseling• Financial Aid• Registrar• Athletics• Many, many others
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What’s your personal signature?
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What can we agree on?
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Our exceptional service provides useful knowledge and support delivered with care to make life easier for our students.
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Reality & Ideals
Student-Customer• Always right• Transactions• Speed and quantity• Information-given
Student-Centered • Educational• Relationships • Pedagogical care• Information-learned
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What three words would you like students to say about you?
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Our exceptional service will provide useful knowledge and support, and it will be delivered with care to make life easier for them—our students.
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We’re All Educators Here
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References• popularresistance.org (2014). “We Are Students Not Customers” (image). Downloaded on March 10, 2015
from https://www.popularresistance.org/wp-content/uploads/2013/07/Cooper-Union-We-are-Students-Not-Customers-e1373664073701.jpg
• THQ (2007). “FRONTLINES: Fuel of War” (image). Downloaded on March 10, 2015 from http://bestgamewallpapers.com/files/frontlines-fuel-of-war/the-frontline.jpg
• IrishManSpeaks (2014). “Three Words to a Great Customer Service Experience from Chicago Speaker” (video). Downloaded on March 10, 2015 from https://youtu.be/vEDPDvOOtoU
• Rev Cleon .J. Alleyne (2011). “The Simple Truths of Service - Johnny the Bagger” (video ). Downloaded on March 10, 2015 from https://youtu.be/-btclTHoAK8
• Muppet Wiki (2015). “The People in Your Neighborhood.” Downloaded on March 10, 2015 from http://muppet.wikia.com/wiki/The_People_in_Your_Neighborhood_%28song%29
• Cheney, G., McMillan, J. J., & Schwartzman, R. (1997). “Should we buy the student-as-consumer metaphor?” Downloaded on March 9, 2015 from http://mtprof.msun.edu/Fall1997/Cheney.html
• Kreuter, M. (2014). INSIDEHigherED.com, “Customer Mentality.” Downloaded on March 9, 2015 from https://www.insidehighered.com/views/2014/02/27/essay-critiques-how-student-customer-idea-erodes-key-values-higher-education
• Traphagan, J. W. (2014). DallasNews.com, “Universities’ Customer Service Problem.” Downloaded on March 9, 2015 from http://www.dallasnews.com/opinion/sunday-commentary/20140425-universities-customer-service-problem.ece
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