Welcome!What was that?

with Ann MacDonald

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IntroductionsNameWhat brings you to FYI Conference?

Favorite candy when you were a child

We Listen to...

Obtain informationUnderstandFor enjoymentTo learnTo reduce/avoid crisis

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Listening benefits all of

our relationships

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However...

We remember on average only 25-50% of what we hear

Did you catch that?

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Do You Know a Good Listener?

What makes them good?

small group/list

Meaning and Communication

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Elements of Listening

Non-Verbal Verbal communication

Nonverbal InterestSilence/don’t interruptFacial expression Eye contactTone of voiceBody position

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Dwight...

https://www.youtube.com/watch?v=Qg8PIK74KO4

Verbal Responses

Invitation to talk

Minimal encouragements

Open/Closed questions

Open statements

Reflective response

Summarize

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What are some factors/challenges that

impact listening?

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Cultural and gender differences

Phil and Claire

http://www.youtube.com/watch?v=95lANl1oeBk

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General GuidelinesMinimize distractions

Avoid advice giving

Be OK with silence

Focus on what they are saying, NOT your comeback

No stealing thunder

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`

Charisma Coach/Londonhttps://www.youtube.com/

watch?v=r_Y2VyJWYGs

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Time to practice your

active listening!

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Practice

Repeat+question?Repeat+personal statement+question?

Favorite place to eat?

Asking Questions/handout

Reflective responses“You sound…“You seem…“Sounds like you are …Match level of intensityIf wrong, will correct youPractice exercise

Active Listening…

Helps identify/express emotions

Conveys respectResponds to feelings, not behavior

Communicates caring/understanding

Helps people “talk it out not act it out”

Active Listening is not…

Premature problem-solving

Arguing or establishing facts

Permission giving

Necessarily time consuming

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Active listening in

action Raymond/classroom

http://www.youtube.com/watch?v=aP55nA8fQ9I

Raymond/home

https://www.youtube.com/watch?v=TA-RaDNVKpw

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Closing/Evaluations

Thank YOU for making a difference in the lives of children and families! Also for being good

listeners!