Welcome Welcome How to use NCAR’s telephone system

Telephone Features Voice Messaging Features

Phone TypesPhone Types Cisco 7960

Standard office issue. Has a built-in speakerphone

Cisco 7914 Additional lines module

All models have a 10/100 Ethernet port

Interactive Phone TutorialInteractive Phone Tutorial 7960 Phone tutorial available at

http://www.cisco.com/warp/public/779/largeent/avvid/products/7960/router_page.htm

Placing callsPlacing calls Within UCAR buildings

Dial 4 digit extension

Local calls9 + 10 digits (303 or 720)9 + Toll free number (1-800 etc.)There is no dial tone after dialing the “9”

Long distance calls9 + 1 + Area Code + number + Acct or ID9 + 011 + number + Acct or ID

(“<<“ will erase last character)

Placing CallsPlacing Calls From a fax machine

For international calls:9 + 011 + intl-number + # (pound key) + 2 beeps + account key

Domestic long distance9 + 1 + area code + number + 2 beeps + account key

This information is included in the FAQ page

Transferring callsTransferring calls Press “Trnsfer” (displayed in screen)

When you receive dial tone, enter the extension where you would like to transfer the call to Announce call (optional)

Press “Trnsfer” or hang up To return to caller if party is not available, press “End

Call”, then press “Resume”

Consultation CallConsultation Call (“Can I put you on Hold for a Minute?”) (“Can I put you on Hold for a Minute?”)

Press “Hold” Press “New Call”

Dial Extension Press “Hold” To alternate between calls

Use arrow keys to highlight caller, press “Resume”

Conference CallConference Call (Joining up to 5 other people together for a (Joining up to 5 other people together for a simultaneous conversation)simultaneous conversation)

Dial 1st party Press “More” (softkey in screen until you see ‘Confrn’) Press “Confrn” (1st party put on Hold) Dial 2nd party Press “Confrn”

Press “More” Dial 3rd party Press “Confrn”

Press “End Call”, use arrow to select the previously connected parties without adding last call

Forwarding Your CallsForwarding Your Calls To work at another desk Or when you will be away from the office

Press “CFwdAll” Dial the destination extension (or x2799)

Display reads “Forwarded to xxxx” To remove forwarding from your line

Press “CFwdAll”

Other ToolsOther Tools User defined Volume levels

Ringer and Handset (save)

UCAR Directory Last Number Redial Missed Calls Call Log w/ redialing Web Interface

UCAR DirectoryUCAR Directory To look up UCAR Employees

Press “Directories”Select the UCAR Directory

Enter Last Name, First Name Enough letters to make a list of less than 32 names

Or extension Press “Search” (“<<“ will erase last character) Select person (using arrows)

Press “Dial”

Setting up Your Telephone Setting up Your Telephone ServicesServices

Logon to the web page http://phones.ucar.edu/ccmuserLogon name (same as UCAR email user ID, eg. jdoe)

PasswordPIN - please change password and PIN at first login (default 123456)

Web interfaces uses “mouse-overs” to highlight links

Telephone FeaturesTelephone Features Placing calls Transfers, Consultation, and Conference Calls Forwarding Your Phone UCAR Directory,

Custom Volume Levels Redial Call Logs Web Access

QuestionsQuestions

Voice Messaging FeaturesVoice Messaging Features Accessing your Mailbox

Press * if not at your phone Listening to Messages

Forwarding , Saving, and Deleting messages Sending Messages Setup Options

Message NotificationVoicemail brochure

http://www.cisl.ucar.edu/nets/ucar-directories

Accessing MessagingAccessing Messaging Press Messages Button or dial access

number (x2799)

If you dial the external phone number or are calling from another

office, press * when voice messaging answers, and enter your extension

Enter your password, #

Listening to Messages Listening to Messages New Messages

Messages you have not yet listened to

Old Messages Messages that you have listened to and saved

You can Forward a message to another user with a comment attached.

Sending Messages Sending Messages Message Options

Messages can be sent to an individual, multiple users, or a list

Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery

Setup Options Setup Options Greetings

Regular Alternate (vacation)

Message Settings Message Notification (pager) Full/Brief Menus Private Lists (distribution list)

Personal Settings Voice Messaging Password Recorded Name

Message NotificationMessage Notification Schedules

PagersWorking at Home

Remote SecurityReceiving notification at a telephone

Unity has a message for “jdoe”Enter ID now

Press 1 to turn OFF notification to this number (wrong number)

Caller OptionsCaller Options Callers can bypass your greeting and go

directly to recording by pressing the # (pound) key at any point during your greeting

Callers may transfer to another extension after they reach your voicemail box by entering the extension at any time during your recorded greeting

The best way to provide this information is to record it in your greeting.

"Hello, this is __________ and I am not available at this time. Press # to skip this greeting or you may dial x5678 at any time to reach our receptionist Jane Doe."

QuestionsQuestions