Welcome

TVS Electronics Ltd

• Among the Top 3 IT brands in India having significant market

presence in Point of sales, Printers & Keyboards

• India’s largest IT Dealer network covering 300 + towns

• 2 manufacturing locations across India - SEZ facility in Chennai

• Chosen “Service Partner” for leading players in IT, Telecom &

Consumer Electronics providing Multi brand service support for top

brands

• Multi location walk-in centre ; State-of-the-art repair factories ; Multi

skilled Engineers

TVS Electronics Ltd

Innovation Award for

Excellence

Golden Rhino Awards for

Keyboard & DMP

Dell Best DSP AwardsNCR & Lenovo

Excellence award

Our Values Drive our Behavior, Mindset and Performance

hTC

Appreciation award

Best Thermal Printer ; Indian POS & Mechanical

Keyboard – VAR India 2014 Awards

Sony Partnership

Award

Pace – Partnership

Awards Top 100 Most trusted

company - 2015

TVS-E Business Groups

• No.1 in Dot Matrix Printer

(DMP) in India

• Among the Top 3 Indian

IT brands

• 5 Mn+ Customers

• Largest Distribution N/W

600 towns, 5000+

partners

• Relationship with Top

1200 IT spenders of India

• Products: DMP,

Keyboards, Printing

Supplies & POS

Services Business

Supply Chain Services

Products &

Solutions

• Largest service network -

>200 towns, 1000+

Engineers

• Multi product, Multi vendor

support across verticals

• SOs - Onsite , At site,

Walk-in, Repair Factory

• B2C services – Extended

warranty, one time fix etc

• E-auction services

• Fulfillment services

• Pick-up and drop-off services

• Planning & procurement

• Inventory Management

• Contract manufacturing

• Logistics support

Our offerings - Products, Solutions & Supply Chain Services 3

Servicetec Business

“We are a brand neutral Customer support company”

Servicetec Eco System

Domain

Categories

Customer

Segments

Service

offerings

Delivery

Infrastructure

IT Products

• Laptops/Desktop/

Tablets

• Printers

• Point of sales

products

Telecom Products

• Smart Phones

• Feature phones

• Tablets / Phablets

Consumer

Electronics

Banking & Retail

Automation

•EDC Terminals

•ATM

•CASM

• 13 Branch Offices – Pan

India

• 1000 + feet on street

• 200+ Authorized service

Partners – Pan India

• 60+ Multi-Brand Walk-In

Centres

• 20+ Warehouses / Drop

points Pan India

• 3 Repair Factories &

15 Regional Repair centers

• Call centre services

• Installation services

• Repair services

• Refurbishment services

• Remote tech support

• Managed services

• Protection plan

5

B2B

B2O

B2C

Servicetec - Clientele

B2B

B2O

B2C

B2B – Business to business B2O – Business to Operators B2C – Business to Customers

Metro Cities -7

Tier 1 Cities – 20

Tier 2 Cities - 30

Direct Engineer presence in 57

towns

600 + “feet on field “

Skilled to excel• Qualified, Certified and Multi- skilled

• Centralised Training Team with RCs

• Training on Technical , Soft skills and

process is continuous – 25 Man hours/Qtr

• Regular product tear-down sessions

• Periodic Audits and bottom quartile

identification

Resource Management :• Defined Org structure for each Program

• Regular HR intervention meets

• Ongoing ARC and incentive schemes to

improve productivity

• On-line Attendance for continuous tracking

Our Direct Support Points

Multi-skilled workforce at multi-locations

Servicetec Touch Points

North (9) Delhi, P&H, Chandigarh, HP, J&K, Raj, UP, UK,

No. Our Reach %

No. of Districts 240 213 83%

No. of towns 1600 1445 90%

No. of villages 259823 214477 83%

South (7) TN, AP,Kar,Kerala,Puducherry & 2 UT’s

No. Our Reach %

No. of Districts 107 100 93%

No. of towns 1446 1364 94%

No. of villages 74803 66842 89%

West (7) Mah, Guj, MP, CG,Goa, 2 UTs

No. Our Reach %

No. of Districts 134 110 82%

No. of towns 1159 952 82%

No. of villages 137335 96391 70%

East (12) WB, Bihar, JH, Orissa, Sikkim & 7 NE States

No. Our Reach %

No. of Districts 159 127 80%

No. of towns 919 798 87%

No. of villages 168906 130342 77%

1000+ Certified Engineers across 35 states touching 2,600 customers per day

Chennai

Cochin

Bangalore

Hyderabad

Mumbai

Pune

Ahmadabad

Bhopal

Jaipur

Chandigarh

Delhi

Lucknow

Kolkata

13 Branch offices 200 Service partners

8

Call Management Process

TVS-E Call Centre

End User

Customer

Head

Office

Branches

Stores

CRM SystemWeb Server

Fire Wall

Web-based

CRM

ILL / DSL

Vo

ice ,

mail

,

Ch

at

PSTN

All our customers are

mapped on our CRM

Service Partner

9

IT infrastructure for call /parts management

New IT architecture:

• Rides on SAP R3 5.0 CRM software.

• SAP Enterprise portal 2004S for e-business infrastructure.

• B2B, B2C and mobile readiness for information receipt and disposition.

• Well integrated with current system and BI module.

• Scalable for extremely large operation.

Robust IT infrastructure with a bandwidth to handle > 50000 calls / month 10

Our Retail service foot print

Typical Express Service centre

Managing Centres for eminent brands like Samsung, hTC and Xiaomi

Our Walk-in service centre for Xiaomi

Exclusive walk-in support for Xiaomi products

Flagship service centre at Chennai for Samsung

Exclusive Samsung service centre operated by TVS Electronics

Our Samsung Repair Factory in Noida

Component level / High level repairs. 7K Mobile Phone Board Repairs p.m

Micromax Repair Factory

Snap shot of our other repair facilities

EDC Terminal repairs across 15 regional locations 16

Human assets

Servicetec is a young and vibrant team of 1200+ people spread across the country 17

Servicetec Capabilities

End to End proven capabilities 18

Our Accolades

FDI, Nokia, NCR, HTC, Lenovo & Dell Service excellence awards

Awards that Motivate us to excel

Our Accolades

2011-12 – Dell Best DSP Awards

hTC Appreciation

award -2014Sony Partnership

Award - 2013

Awards that Motivate us to excel

Recently featured as

one of the

top 100 Most Trusted

companies .