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WELCOME TO THE STOOPAt Harlequins, we pride ourselves on offering a warm welcome to supporters of all ages, backgrounds, abilities and circumstances and want to ensure you have the best possible experience when visiting The Stoop.

We have created this guide to help you plan your visit with particular reference to transport and accessible seating and facilities, but if you require any further information contact details can be found on Page 14 of this document.

We hope you enjoy your visit.

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CONTENTS WELCOME TO THE STOOP

GETTING TO THE STOOP

MATCHDAY

ACCESSIBILITY MAP

ADDITIONAL INFORMATION

PLANS FOR THE STOOP

GET IN TOUCH

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GETTING TO THE STOOPThe Twickenham Stoop is located just off the A316 and can be reached by a number of different transport methods including rail, bus and car. The Stadium is walking distance from Twickenham High Street and is only a few hundred metres away from Twickenham Stadium, the home of rugby.

ADDRESSThe Twickenham StoopLanghorn DriveTwickenhamMiddlesexTW2 7SX

BY RAILThe nearest train station is Twickenham, which is approximately a 15 minute walk from the stadium. Turn right out of the station continue down Whitton Road. Proceed down Court Way and turn left on to Egerton road. At the mini-roundabout, turn right onto Craneford Way and enter the stadium at the end of the road. Regular trains run to Twickenham from London Waterloo, Clapham Junction, Reading, Ascot and Windsor & Eton Riverside.

Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on

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matchdays) is via the car park - please approach staff at the main entrance who will be happy to assist you. Staff are available between 06:15 – 22:45.

Please note that there will be no step-free access to Platforms 4 and 5 (fast trains to London and services to Reading) until December 2018. If you are at Twickenham station, please speak to station staff who will make alternative arrangements if you require step free access. The nearest stations with step-free access are Whitton and Richmond.

You will find the station staffed at the following times on matchday:

Friday: 06:15 - 22:45Saturday: 06:15 - 22:45Sunday: 08:00 - 20:00

Other stations in the vicinity of the

stadium are Whitton, St Margarets and Hounslow. The London Overground service also runs from Richmond to North London and Stratford. The nearest Underground stations are Hounslow East for the Piccadilly Line, and Richmond for the District Line.

For further information on train travel visit: http://www.nationalrail.co.uk/stations_destinations/TWI.aspx

BY BUSBus numbers 281, 267, 481, 681 and H20 have regular services passing close to the stadium. Alternatively, the R68, R70, 33, 110, 290, H22 or 490 stop on Twickenham High Street, where the stadium is a short walk away over the River Crane.

Every London bus route is wheelchair accessible, with automatic ramps and

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designated wheelchair spaces.

For more information visit: http://content.tfl.gov.uk/bus-route-maps/twickenham-a4-150717.pdf

BY BICYCLEBicycle parking facilities are provided outside Gate 1 – The Jason Leonard Gate and Gate 3 – The Bob Hiller Gate. Please bring your own locks and chains. Harlequins cannot accept any responsibility for any loss or damage to bicycles.

BY CARFrom the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit.

Turning back on yourself the stadium is located 500 metres on the left via Langhorn Drive.

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CAR PARKINGBLUE BADGE HOLDERS

Complimentary parking is provided for blue badge holders - please drive into the ground via Langhorn Drive and a steward will direct you to one of the reserved bays. Please note these bays are offered on a first come, first served basis. Please note supporters will need a valid match ticket, membership card or proof of purchase to gain access into the blue badge parking area.

Parking is available to the public in the Rosebine car park for £10. To access the Rosebine car park continue past The Stoop on your left and continue on the A316. The Rosebine car park is located 200 metres on the left after passing the stadium.

GETTING DROPPED OFF?

Harlequins have a dedicated accessible

drop off point. We have a dedicated area at Gate 1 - The Jason Leonard Gate for pick up and drop off. This area can be reached by entering The Stoop directly via the A316 and turning right at the first round about. This area has a flat entry point into the Stadium and is close to many accessible seats and facilities.

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MATCHDAY TICKETSTo purchase any accessible tickets please call our Ticketing team on 020 8410 6010.

If you are registered as disabled you will be entitled to a carer ticket. There are many forms of proof that we accept as proof to issue the carer ticket. A carer ticket can only be issued along with proof of disability and a ticket purchase.

WHEELCHAIR USERSPITCH SIDE

We have accessible seats for wheelchair users located in the DHL and West stands, with the majority of these in the

West. Non-wheelchair users can discuss their seats with the Ticketing team. We would advise that these seats be in the DHL or West stand as these stands host most of our facilities. Please see the Stoop Accessible Map on Page 11 for locations.

WHEELCHAIR USERSLEVEL ONE

A limited number of seats are available for Members in the West Stand on the Jason Leonard balcony. These seats are currently all occupied for the 2018/19 season. To express your interest in joining the waiting list for this viewing area please contact us at customerservice@quins.co.uk.

AMBULANT SUPPORTERSIf you have specific seating needs that

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require a particular stand, block or row, please contact our Ticketing team to discuss your requirements in more detail and we will do our best to accommodate you.

The DHL and West stands are front loading with seat access from ground level. Seats in the North and South stands are accessed from stairs behind the stands, entering from the 7th row in the North and the 11th row in the South.

STADIUM ACCESSThe Stoop has three access gates with turnstiles and you should select yours based on your needs, mode of transport and seat location using the accessible map on Page 11 of this guide.

If required, our stewards will open gates for you to enter through, rather than turnstiles. Gate 1 – The Jason Leonard

Gate and Gate 3 – The Bob Hiller Gate are the most popular arrival points, but when booking please ask our Ticketing team for the best option dependent on your needs and travel arrangements.

AMENITIESFOOD & DRINK

The Stoop has a large selection of gourmet food options as well as traditional rugby fare. While the majority of these outlets are in the South West Corner we also have a number of options behind the North Stand and in each of the internal bars. While the permanent food stores have lowered counters, some of the temporary food options have higher counters but are more than happy to assist with ordering.

We have a number of internal and

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external bars around the stadium serving a wide selection of beers, wine and spirits.

HARLEQUINS OFFICIAL STORESThere are two Harlequins Official Matchday stores in the North West and South East corner of the grounds.

The Harlequins Official Stores are extremely busy on matchdays and can get crowded and may overwhelm some guests who are not comfortable in crowds. We advise coming into the shop in the hour after gates open to avoid the crowds, our stadium store is also open during the week from 10:00 to 16:00 and is considerably quieter during this time.

An induction loop is available at the Harlequins Official Store in the West Stand.

ACCESSIBLE TOILETS

Both the DHL and West Stand have accessible toilet facilities at pitch level and there are an additional four located outside the inner bowl of the stadium. These are located close to entrances/exits and to our food and drink concessions and require a RADAR key to be opened.

If you require the use of an accessible toilet but do not own a RADAR key please inform a steward when you arrive so we can issue you one. We may require a non-monetary deposit for this which will be returned at the end of the match on receipt of the key, such as a driver’s licence, passport or credit/bank card.

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ADDITIONAL INFORMATION For those wanting to hear commentary of the game, we offer a Fan Radio service for all matches at The Stoop which is particularly helpful for visually impaired supporters. These can be purchased at the Harlequins Official Store on matchday for £15 and can be used throughout the season at all home and away matches played in England. If you need assistance in securing a Fan Radio on matchday or in advance, please contact the club and we will assist.

Assistance dogs and service animals are welcome at The Stoop, but please be aware that some elements of a matchday may involve large amounts of people and

loud noises.

Matchday programmes are available at all fixtures at The Stoop and are available just inside stadium entrances. Programmes are priced at £3 and can only be purchased with cash.

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PLANS FOR THE STOOPIn late 2017 Harlequins announced its intention to create a new neighbourhood on the current site of The Twickenham Stoop with the aim of positioning the Club at the centre of the local community, delivering a state-of-the-art stadium and ensuring the long-term financial stability of Harlequins.

An important aspect of any proposal for a new stadium and surrounding facilities will be ensuring that the site is fully accessible to supporters and facilities for disabled supporters are of the highest grade.

We will be carrying out a lengthy

consultation programme with our supporters and neighbours that will include community days, public exhibitions, meetings and online updates. You can find details of these when available over the coming months, and have your say, by visiting our website or emailing vision@quins.co.uk.

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GET IN TOUCH If you wish to speak to someone personally, have any recommendations on how we could improve your experience or have a question that is not answered here, please contact us using the details below.

Ben TrupianoCustomer Experience Executive020 8410 6044Ben.Trupiano@quins.co.uk

Ryan MiddletonMatch Manager Ryan.Middleton@quins.co.uk 020 8410 6077

You can also email us at customerservice@quins.co.uk and we recommend following us on social media for up to the minute news and content.

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020 8410 6000

customerservice@quins.co.uk

Harlequins HarlequinsLadies

Harlequins HarlequinsLadies

@Harlequins @HarlequinsWomen

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