For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Welcome to the WebJunction webinar: Digital Reference

• If you can hear us, click the button below• If you can’t hear us, click the button below and we will

troubleshoot

• Phone access also available as alternative to VOIP – dial 1-866-915-8780– click the icon below for your unique PIN #

• For closed captioning– type /cc into the chat box– repeat the command to turn it off

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Tools You Can Use

• Select a receiver from To: list

• Enter a message in the textboxand press Enter

• Click to stop chat scrolling

• Turn on/off

• Emoticons

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Today’s webinar is broughtto you by:

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

We would like to thank each of today’s participants and attendees as well as our partners and customers

for making our freeevents possible.

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

for Organizations:

“WebJunction has solutions for your library”

Find out more by attending ournext “1st Wednesday” presentation

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Today’s Presenters

Susan McGlameryProject Director, 24/7 Reference, Global Product Manager of Cooperative Services

Alison MillerResearcher in Distance Education, The Internet Public Library

Stephen FrancoeurInformation Services Librarian, Baruch College

Co-Produced by:

Jennifer Peterson

wj_jenpeter

Co-Produced by:

Michael Porter

wj_libraryman

29 September 2009

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

QuestionPoint: reaching users anyway, anytime, in their language

QuestionPoint: reaching users anyway, anytime, in their language

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

2,200+ QP libraries in 28 Countries2,200+ QP libraries in 28 Countries

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Answers Anyway: Open Multiple Doors to your libraryAnswers Anyway: Open Multiple Doors to your library

• Chat

• Chat widget (“Qwidget”)

• Email webforms

• Knowledge base, searchable by users

• Coming soon: QP via Twitter

• All channels integrated into QP librarian interface

• Staff cooperatively

• Compiled statistics and reports

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Answers AnytimeAnswers Anytime

• 24/7 Reference Cooperative

• 1500+ libraries cooperatively staff

• 24/7 service via back up staff

• Public & Academic Cooperative

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Answers in your languageAnswers in your language

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Spanish Language CooperativeSpanish Language Cooperative

• Cooperatively staffed by librarians in US and Mexico

• 4 hours per week contribution

• Available 120+ hours per week (out of 168)

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Ask A Librarian in SpanishAsk A Librarian in Spanish

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

En EspanolEn Espanol

29 September 2009

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Susan McGlameryQuestionPoint senior product managerOCLCmcglames@oclc.org

Questions?Questions?

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Digital Reference Options

Stephen FrancoeurBaruch College

30 Sep. 2009

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Presentation Notes

https://sites.google.com/site/digrefoptions/

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Google Wave

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

We do more than webinars!

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

“Our mission is to bridge the barriers to learning by providing open, affordable, online learning communities. Our members take courses, attend events, share knowledge, and network with others – all in an environment that fosters collaboration and mutual support.”

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Mobile trendsAlison Miller

@millerlibrarianmilleru65@gmail.com

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PINhttp://www.wordle.net/

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

• SMS – short message service; typically 160 character messagesLibraries offering SMS Reference Service• Pew April 2009 survey - 62% of all Americans had some experience with mobile access to digital data and tools• Pew Internet – Mobile access to data and information

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

• mobile phone use has climbed steadily among teens ages 12 to 17 – to 63% in fall of 2006 to 71% in early 2008. Teens and Mobile Phones Over the Past Five Years•Moving from Managing User Behavior to Encouraging User Behavior • Wireless Quick Facts – year end figure, December, 2008•Monthly SMS Messages 110.4B •Annualized Yearly SMS Messages 1T

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

309-222-7740

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

• over 60 libraries working together to answer SMS text questions• service hours (CST) Monday to Friday, 8am to 10pm, Saturday, 9am to 5pm, and Sunday hours coming soon

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

What if we can engage a non-traditional library user by making SMS text reference our bridge to actually coming into the library?

A great example of this concept…Mosio, Text a Librarian

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

http://www.wordle.net/

Stay InvolvedOn WebJunction

webjunction.org/virtual-referenceBlogJunction

blog.webjunctionworks.orgCrossroads (monthly newsletter)

webjunction.org/crossroadsEvents

webjunction.org/events

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

for Organizations:

“WebJunction has solutions for your library”

Find out more by attending ournext “1st Wednesday” presentation

For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN

Tell us what you need,we’re here to help!

-info@webjunction.org