Welcome to the Lambeth Walk Group Practice patient participation group meeting Mon 13 th Jan 2014...
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Transcript of Welcome to the Lambeth Walk Group Practice patient participation group meeting Mon 13 th Jan 2014...
Jan 2014
Welcome to the Lambeth Walk Group Practice patient participation group meeting
Mon 13th Jan 2014 6.30pm-7.30pm
Jan 2014
Meeting plan6-30pm – 7-15 pm• Introductions • Meeting purpose – Sarah Cross• Brief surgery update – Dr Raj Mitra• Survey 2013 results –Miofa Ngoke• Agree content for next survey - All7-15pm – 7-30pm • Presentation by Sylvia North–Lambeth
Time Bank
Jan 2014
Meeting purpose
• The purpose of the patient participation group is to ensure that you are involved in the decisions about the range and quality of services provided and over time commissioned by the practice
Jan 2014
How does this happen
• Patient participation groups
• Local practice survey
• Actions from the above
• Regular meetings
Jan 2014
Examples of possible areas to focus on:
• Opening times – including evening and weekends
• Clinical care• Reception issues• Communication• Prescriptions• Getting an appointment-out of hours
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