WELCOME TO THE FAMILY - Honeywell Aerospace/media/aerospace/files/broch… · the warranty for...

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This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your new TPE331 engine and provide you with basic knowledge to support your daily operations. In addition, we have provided valuable product overviews and operational guidelines, which include information on our service and support programs, helping you maximize your experience with this equipment. WELCOME TO THE FAMILY A/CT/N:_______________________________________________________ A/C S/N: ______________________________________________________ Engine S/N: ___________________________________________________ Owner: ________________________________________________________ Date of Install:_________________________________________________ Install Facility:_________________________________________________ Quick Access Reference

Transcript of WELCOME TO THE FAMILY - Honeywell Aerospace/media/aerospace/files/broch… · the warranty for...

This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your new TPE331 engine and provide you with basic knowledge to support your daily operations. In addition, we have provided valuable product overviews and operational guidelines, which include information on our service and support programs, helping you maximize your experience with this equipment.

WELCOME TO THE FAMILY

A/C T/N: _______________________________________________________

A/C S/N: ______________________________________________________

Engine S/N: ___________________________________________________

Owner: ________________________________________________________

Date of Install:_________________________________________________

Install Facility: _________________________________________________

Quick Access Reference

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Get a Honeywell ID

This Honeywell ID helps you manage

your online tools and other Honeywell

websites. To start, either scroll down

to Create an Account or click on

Account - Register New User.

Enter Required Information

Use a company e-mail address

([email protected]).

Activate Your Account

Enter your password and select Sign In.

Congratulations - You’re Done!

A “Welcome Aboard" screen should

appear and you will be able to start

using MyAerospace. You can choose to

take the tour or select the application

buttons to begin using the site.

Highlighting applications and clicking

on the plus button can customize your

personal home page.

Select Company

We will try to associate you with your

company. Pick the right company from

the screen. If your e-mail address

matches an existing registered

company, it will be automatically linked

for you.

Click Email Message Link

The message link expires in 24 hours

and opens the login screen. Check your

bulk/junk mail folder in case you did

not receive the confirmation email.

Click Confirm

An email will be sent to the provided

email address.

MyAerospace Portal How To RegisterTaking advantage of the operational benefits provided by the MyAerospace portal is a simple process and it all starts with getting registered.

Get started To begin, go to MyAerospace.Honeywell.com

MyAerospace Portal Honeywell’s online resource provides real-time information to help you manage operations on your schedule

Why Register?

• End-to-End order entry and maintenance order processing to help you manage repairs and parts inventory

• Simplified order management and predictable repair time frames

• Comprehensive Repair Capability Locator helps you find service locations that meet your repair requirements

• Easy GoDirect service subscription management, including maintenance plans and database services

• Immediate access to technical solutions, publications and videos

How to Get to Technical Publications PortalOnce you have registered on the MyAerospace.com portal, the next step is to request Technical Publications access. After access has been granted, you will have the ability to view and request publications for the TPE331 Engine. Follow the steps below to help guide you signing in, accessing Technical Publications, and searching by Part Number, ATA, or Keyword.

NOTE:In order to access and view your Tech Pubs you will need to be set up and have access to the portal and Technical Publications site.

1 Sign into the Portal with your User ID and Password

2 Click on the Technical Publications Tab

3 Now you have the ability to Search by Part#, Pub#, ATA or Keyword

4 Search by Pub# (72-01-40 Maintenance Manual)

5 Search by Pub# (72-01-38 Illustrated Parts List)

By Phone: 1-855-808-6500 (US/Canada) 1-602-365-6500 (International) Press #1 for Avionics or #2 for Mechanical

By Email: [email protected]

By App: (For Business & General Aviation Customers)

Launch the Honeywell Mobile Application from Tablets or Smart Phones running Android, Apple, and Blackberry OS

Honeywell Aerospace hosting page: aerospace.honeywell.com/MobileApp

Blackberry/Windows Phones & Browsers access through device browser:honeywellaero.force.com/bgadir

Connecting to Aerospace Technical Support

Aircraft On Ground - We are Here to Help By Phone:

1-800-601-3099 (US/Canada)

1-602-365-3099 (International)

Option #4

Non-technical Issues - Part Quotes, Ordering, Repair or Warranty

By Phone:

1-800-601-3099 (US/Canada)

1-602-365-3099 (International)

Option #1 Spares

Option #2 Global Data Center, NavDB, MSP, HAPP

Option #3 Repair & Overhaul

Option #6 Technical Publications

By Web: MyAerospace.Honeywell.com

Additional Setup If additional application requirements are needed after registering, you will be asked to select Get Access. Availability varies for each user based on your company or profile.

Forgotten Username/Password Click Sign In and choose the appropriate link from the bottom of the screen.

TroubleshootingPassword Help Honeywell ID password rules include: • Must be between 8 and 56 characters long.

• Must contain only characters from at least three of the following four categories:

- English uppercase characters (A-Z)

- English lowercase characters (a-z)

- Base -10 numeric digits (0-9)

- Non-alphanumeric (for example: !, $, #, or %)

• Cannot contain three or more consecutive characters from the User ID

• Passwords are case sensitive.

PLEASE NOTE - Every 6 months your password will automatically expire. The system will send you a reminder to reset your password.

Contact Us:Email: [email protected]

US/Canada (Toll Free): 1-(800) 601-3099

International: +1-(602) 365-3099

Your Honeywell Business Aviation Customer Support Network Now Travels With You

Are you AOG?Now you can easily locate and contact your nearest:

• Avionics dealer

• Mechanical Service center

• Sales Manager

• Technical Support

Directly by accessing the Honeywell “Direct Access” app on your smart phone or tablet. The app utilizes GPS data to provide instant AOG support to get you up and flying again as soon as possible.

Quick Start GuideThis Quick Start Guide contains essential information for getting started with Honeywell products and services on your new TPE331 engine conversion.

Honeywell Aviation Introduces One-Call Technical Assistance.

At Honeywell Aerospace, the quest for perfection isn’t just about the products we design and make. It’s also about the way we support those products, and the people who use them.

Your success depends on keeping the aircraft flying, solving problems quickly, and knowing immediate technical support is available – always.

In fact, when we asked customers “what is the single most important service we can provide?” the overwhelming answer was 24 hour phone support from technical experts.

So - that’s exactly what Honeywell Aerospace now offers.

YOU’VE GOT QUESTIONS.WE’VE GOT ANSWERS.AND YOU’VE GOT OUR NUMBER.

1-855-808-6500THE BEST SUPPORT NUMBER YOU CAN FLY.

One-Call Technical Assistance.ANYTIME.

FROM ANYWHERE.

Honeywell Maintenance TrainingFlightSafety International (FSI) provides training services on Honeywell’s behalf

View and register for training courses at: http://www.flightsafety.com/fs_honeywell_customer_training.php

Entitlements:• New engines: 2 free-of-charge slots per product (i.e., 2

for engines, 2 for Primus Epic System, etc.).

• Expiration: 2 years from date of engine delivery

• Used engine: No entitlements

Honeywell offers “special training requests” for on-site support, please contact your Customer Support Manager.

Courses offered in Dallas, TX and Wichita, KS, with plans to expand internationally.

Commercial Warranty for the TPE331-12JRProduction or Retrofit Engines for Cessna Caravan

New Spare EnginesHoneywell warrants to the owner that each new spare TPE331- 12JR Engine sold for installation on aircraft will at time of delivery be free from defects in material, workmanship and title and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors, assigns and customers when they are owner. This warranty shall expire seventy-two (72) months from the date of shipment by Honeywell or sixty (60) months from the date of initial operation of the new spare Engine on an aircraft or two thousand five hundred (2,500) Engine operating hours after initial operation, whichever first occurs.

New Spare Parts for EnginesHoneywell warrants that new spare parts sold for installation in TPE331 Engines will at the time of delivery be free from defects in material, workmanship and title and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors, assigns and customers when they are owner. This warranty shall expire twelve (12) months from the date of shipment by Honeywell or six (6) months from date of installation of the new spare part in a TPE331 Engine, whichever first occurs. However, the warranty for parts replaced under the Engine warranty shall not extend beyond the date of expiration of the warranty for the given Engine.

Repaired and Overhaul WarrantyHoneywell warrants that Repaired Equipment will at the time of delivery be free of defects in material and workmanship, with respect to replaced parts and repair services. Honeywell warrants that Overhauled Equipment will at the time of delivery be free from defects in material and workmanship. Warranty shall run to the original purchaser, its successor, assigns and customers when they are the owner. This warranty shall expire twenty-four (24) months from the date of shipment of the Equipment by Honeywell or twelve (12) months from the date of the initial operation in an aircraft, whichever first occurs. Honeywell liability for Repair and Overhaul warranty is limited to repairing or supplying replacement “Parts” if found to be defective in the sole discretion of Honeywell.

Original Equipment EnginesHoneywell warrants to the owner that each TPE331-12JR Engine sold for installation on new or used Cessna Caravan aircraft will at time of delivery be free from defects in material, workmanship and title, and will be of the kind and type specified. Warranty shall run to the original purchaser, its successors, assigns and customers when they are the owner. This warranty shall expire seventy-two (72) months from the date of shipment by Honeywell or sixty (60) months from the date aircraft is put into commercial use or two thousand five hundred (2,500) Engine operating hours after initial operation, whichever first occurs.

Commercial Warranty for the TPE331-12JRDefinitionsAs used herein, the following words and phrases have the following meanings:

1. “Honeywell” means Honeywell, Inc. through its Business and General Aviation business.

2. “Owner” means the Federal Aviation Agency (FAA), or its equivalent, registered owner of the aircraft in which the TPE331 Engine is installed at time of warranty claim, or the legal owner of the TPE331 Engine.

3. “Engine” means a TPE331 Engine delivered for commercial use.

4. “Commercial Use” means the operation of the Engines in aircraft licensed by FAA or its equivalent for general civilian and commercial use excluding aerial dusting and spraying and any other type of flying requiring special authorization or dispensation by FAA or its equivalent.

5. “Initial Operation” means the first running of the Engine after obtaining a certificate of airworthiness on the aircraft. “Initial Operation” of a new spare Engine means the first running of the spare TPE331 Engine after installation in the aircraft.

6. “Engine Operating Hours” means the total number of flight hours.

7. “Failure” or “Malfunction” in an Engine or part means breakage or improper function.

8. “Parts” means only those parts of the Engine which are repaired or replaced by Honeywell.

Responsibilities of Honeywell1. Honeywell’s liability is limited to repairing or replacing the engine or part which in the sole discretion of Honeywell, is found to be defective. Warranty coverage includes 100% engine parts replacement plus a labor allowance for component removal and installation not to exceed that specified in the Warranty Labor Allowance Schedule hereof.

2. The correction of any failure or malfunction hereunder shall in no way extend the period of this warranty

3. Any engine or part which is replaced shall become the property of Honeywell.

4. Any engine or part which is replaced shall become the property of Honeywell.

5. Honeywell reserves the right to make changes in the design, and to add improvements without

incurring any obligation to incorporate the same on other engines or parts sold by Honeywell.

Responsibilities of OwnerThe following conditions govern the application of this warranty:

1. Owner shall assure that records are maintained which will accurately reflect Engine operating hours and when maintenance was performed. At Honeywell’s request, such record shall be provided to substantiate warranty claim.

2. This warranty will not apply if the Engine has been subjected to:

a. Any maintenance, overhaul, installation, storage, operation, or use, which is not in accordance with “Honeywell Instructions”; or

b. Any alteration or repair by anyone other than Honeywell or its authorized representatives which adversely affects the normal operation and performance of the Engine; or

c. Any accident, misuse, neglect, or negligence after delivery by Honeywell; or

d. Any tests other than normal production flight tests, unless Honeywell grants prior written approval; or

e. Ingestion of foreign material; or

f. Any other damages not within the control of Honeywell.

3. Owner shall bear transportation costs of both defective and replacement Engine or part to and from a location designated by Honeywell.

4. Owner must submit a Honeywell warranty form within seven (7) days after discovery of the defect or failure, and return Engine or part for repair or replacement within thirty (30) days after notice.

Limitations1. ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, SUCH AS WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE EXTENT THEY EXCEED THE WARRANTIES GRANTED HEREIN. IN NO EVENT SHALL HONEYWELL BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

2. NO AGREEMENT EXTENDING THIS WARRANTY SHALL BE BINDING UPON HONEYWELL UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED OFFICER OR REPRESENTATIVE.

Warranty Labor Allowance Schedule for TPE331 EnginesREMOVAL AND INSTALLATION LABOR AT POSTED STANDARD SHOP RATES WILL BE ALLOWED BY HONEYWELL FOR REMOVAL AND INSTALLATION TIME ACTUALLY EXPERIENCED, BUT NOT TO EXCEED THE ALLOWANCE LISTED BELOW. FOR ANY ACCESSORY COMPONENT NOT SPECIFIED BELOW, THE ALLOWANCE IS ACTUAL TIME NOT TO EXCEED ONE-HALF (.5) HOUR.

COMPONENT MAXIMUM HOURS ALLOWED

ANTI-ICE LOCKOUTSOLENOID VALVE 1

ANTI-ICING VALVE 1

AUTO IGNITION SWITCH 5

BETA PRESSURE SWITCH 1

BETA TUBE ANDSET FLIGHT IDLE 1

CHIP DETECTOR/MAGNETIC DRAIN 1

COMPENSATING RESISTOR 1

COMPRESSOR SEAL 30

E.G.T. THERMOCOUPLEHARNESS 2

EMISSION CONTROLSOLENOID VALVE 2

ENGINE 53

FEATHERING VALVE 2

FLOW DIVIDER 2

FUEL CONTROL/PUMP 15

FUEL MANIFOLD - PRIMARY 4

FUEL MANIFOLD - SECONDARY 4

FUEL PRESSURE REGULATOR/START MODULE 2

FUEL SHUTOFF VALVE 1

FUEL/OIL HEAT EXCHANGER 1

COMPONENT MAXIMUM HOURS ALLOWED

IGNITER PLUG 1

IGNITION EXCITER 1

INLET SENSOR 2

NTS VALVE 5

OIL FILTER BYPASS VALVE 1

OIL PRESSURE REGULATOR 1

OIL PRESSURE VENT VALVE 1

OIL TANK 2

P TRANSDUCER 1

PROP. SHAFT SEAL 14

PROPELLOR GOVERNOR 6

PROPELLOR PITCH CONTROL 8

REAR TURBINE SEAL 11

SINGLE RED LINE COMPUTER 1

TAILPIPE 6

TORQUE AND/ORTEMPERATURE CONTROLLER 1

TORQUE LIMITERBYPASS VALVE 1

TORQUE LOAD ASSY 5

TURBINE SCAVENGE PUMP 6

N61-1852-000-001 I 04/19© 2019 Honeywell International Inc.

Honeywell AerospaceBusiness & General Aviation1944 E. Sky Harbor CirclePhoenix, AZ 85034U.S. Toll Free: 1.800.601.3099International Tel: 602.365.3099EMEA Toll Free: 00.800.601.30999EMEA Direct Dial: 420.234.625.500www.honeywell.com