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Welcome to the Association for Healthcare Volunteer Resource Professionals

The Association for Healthcare Volunteer Resource Professionals (AHVRP) is a professional membership group of the American Hospital Association and is the premier professional membership society for healthcare volunteer services, retail operations and related support services disciplines.

AHVRPP: 312-422-3939F: 312-278-0884 Website: www.ahvrp.org Email: ahvrp@aha.org

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-08841New Member GuideThis guide will help you get the most out of your AHVRP membership, including: How to register your account Member BenefitsAudio Conference PublicationsPrinciples CAVS Certification Mentoring Program

Annual ConferenceChapter/VISN Getting Involved Leadership AHVRP Staff American Hospital Association

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.todaysvolunteer.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312.422.4579Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-08842Register your AccountRegister at www.ahvrp.org, so that you will gain access to all of theMembers Only areas of both theAHVRP and the AmericanHospital Association websites.

Click on Register to set up your accountOnce registered, you will also be able to update your profile, access your Membership ID number, renew membership, purchase publications, and register for events (including audio conferences/webinars and the annual conference).

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-08843Register Your Account:

After clicking on Register,enter your email address associated with your membership or enter your AHVRP Member ID #. You will then be asked to confirm your account information and a temporary password and link will be emailed to you. This link will direct you to create a newpassword and access your profile. Save this password and use it to log in AHVRPs website.Enter email address as your username or enter your member id #Please contact AHVRP if you have any problems at 312-422-3939.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884Member BenefitsNow that you have created an account, you will have access to the many member benefits that come with your membership.

Gain Access to: DVS, Retail and HospiceLISTSERV FREE Audio conferences Mentoring Program DVS Toolkit (Retail and Hospice Toolkits are coming soon) Monthly Newsletter News You Can Use Member Directory Career Center

Receive a Discounts on: Publications Audio Conferences/Webinars and archive recordings Certified Administrator of Volunteer Services (CAVS)- Testing and Renewals Annual Conference registration

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884What is a LISTSERVLISTSERV is an e-mail communication forum that allows members to exchange ideas, share experiences, and gain valuable information about their field. Ask questions and receive immediate answers! AHVRP currently offers members three LISTSERV subscriptions:DVS General LISTSERV (over 650 subscribers)Retail/Gift Shop LISTSERV (over 150 subscribers)New Hospice LISTSERV

To subscribe to a LISTSERV, please send an e-mail to ahvrp@aha.org requesting a subscription to any or all of the LISTSERVs. You can also request to receive one weekly email in a digest format. The default subscription emails you questions as posted.

Once subscribed, you will receive an email from LISTSERV with directions on how to access your account (separate username and password from AHVRP) and how to submit a message. Learn more, including how to access archived questions. Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884Audio ConferencesFor just one low price, you, your entire staff and others at your site can access valuable content presented in 90-minute audio conferences. Presentation handouts, call information, and accompanying materials will be provided for the audio conferences. Members are given the discounted audio conference price of $99!

Why You Should Say Y-E-S to Audio-Conferences?You get quality education and earn Continuing Education Units (per purchase). Expands your education dollars when multiple staff participate for the cost of only one registration. Saves money on staff travel and time away from the office.

If you are not able to attend the live call, you can also purchase the archive (audio recording plus handouts and CEUs). The archive is also a valuable education tool to use for staff!

Visit AHVRPs Audio Conference Schedule to learn more and register. AHVRP also offers members three pre-selected free audio conferences each year.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-08847

Mentoring ProgramAHVRP's mentoring program matches mentors and mentees based on their job requirements, career goals/expertise, and hospital type. The six month program includes a minimum of two phone calls per month between mentor/mentee and completion of an evaluation survey near the endof the program.

Learn more about mentor/mentee benefits, qualifications, and the application process.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884Retail & Gift Shop ToolsAHVRP continues to add new tools that assist members who also oversee and work in hospital retail gift shops.

Here is a list of some helpful tools specific to the retail field:

Trade shows listings to help with your trade show search.Retail Listserv to communicate about retail specific topics.Retail-specific audio conferences including topics such as: using social media to promote your gift shop, balancing dual hats as DVS and gift shop manager, marketing merchandise, and much more!Retail track (five concurrent sessions) offered at the annual AHVRP conference specific to retail gift shops, as well as a retail pre-conference intensive workshop.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884Hospice ToolsAHVRP continues to add new tools that assist members who work in a hospice. Whether you are new in the service, or have been involved for many years, continuing education is vital to the hospice professional.

Here is a list of some helpful tools specific to the hospice field:

Hospice LISTSERV to communicate about hospice specific topics.Hospice-specific audio conferences including topics such as: leadership and management tools, care giving burnout and fatigue, and how volunteers are the secret agents for HCAHPS improvement.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884DVS Toolkit The DVS Toolkit is an on-line resource that will support you in advocating for your leadership position and promote the value of your program within your healthcare organization. As a member benefit, this exciting on-line toolkit provides a strong foundation of valuable resources and tools to assist you in further preparation for the CAVS exam, management reporting, benchmarking, program evaluation and much more. Get a quick snapshot of all that is available in the toolkit by reviewing the Toolkit at a Glance.

Retail and Hospice toolkits are coming soon.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088411Monthly Newsletter: News You Can UseAHVRP communicates with its members on a regular basis. Be sure AHVRP has your e-mail address, so you can benefit from this monthly communication. AHVRP never sells member e-mail addresses.

This enlightening monthly electronic news service provides members with the latest news in healthcare and volunteer service administration. This newsletter will also keep you up-to-date on upcoming AHVRP events and promotions.

Read archived issues of the NYCU dating back to January 2011.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884Member DirectoryAccess the online Member Directoryto network with any of the 1,200 peers who call AHVRP their professional home. You can search by last name, state, or organization name. AHVRP never sells member email addresses.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088413AHVRP Career Center

The Career Center is an interactive job board that offers its members in the healthcare volunteer services and retail operations field an easy-to-use and highly targeted resource for online employment connections. Members can use this free service that provides access to employers and jobs in the healthcare field. Job seekers can post their resumes, browse and view available jobs based on their criteria and save those jobs for later review. Job seekers can also create a search agent to provide email notifications of jobs that match their criteria.

Employers can post jobs online, search for qualified candidates based on specific jobcriteria, and create an online resume agent to email qualified candidates daily. They also benefit from online reporting that provides job activity statistics.

Learn more about the AHVRP Career Center.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088414PublicationsAHVRP offers many publications to help you stay on the cutting edge of your profession. As an AHVRP member you get preferred pricing on publications! Look for the member price to see your savings! Visit AHVRPs Publications to learn more!

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088415PrinciplesThe Principles Course consists of up to 6 modules offered in 1 hour segments at Chapter Conferences and at the AHVRP Annual Conference. For the experienced volunteer administrator, The Principles Course reviews the fundamental building blocks of a dynamic program, re-tooled to better meet the changing needs of todays health care facilities. For the new manager, it is an opportunity to learn, relearn, discuss and experience the rationale behind volunteer program design.

Principles is also an in-depth training and development tool for AHVRP members who are planning to pursue their CAVS Certification. The mix of both experienced and new administrators in the field offers a unique forum for examining what we do and how we do it. The Principles Course provides insight and direction into how volunteer services can impact organization goals and support changes and challenges in the health care Industry.Learn more about Principles FAQs including a list of the 6 modules.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-0884Certified Administrator of Volunteer Services (CAVS)

CAVS Certification provides both internal and external rewards. With this certification you will enjoy the pride of recognition of being among the elite in a critical field of healthcare. CAVS is a premier credential based on a sound assessment that provides distinction in an increasingly competitive marketplace. AHVRP provides the following resources to help you become a certified administrator of volunteer services.

CAVS Candidate HandbookCAVS Review Guide 3rd EditionCAVS Application

Questions? Please contact Lisa Hinkle at 312-422-3936.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088417Annual ConferenceThis is the conference to attend for exposure to quality education and informed colleagues in the field of healthcare volunteer administration.

Educational sessions will cover the following topics:Planning and Program Development Management of Human Resources Finance Organization and Management of Services Outreach, Advocacy and Public Relations Professional Development Retail Operations Principles of Volunteer Resource Management

Join us for the 44th Annual Leadership & Trade Show Conference Achieving Harmony Through Diversity, September 19-22 in Dallas, TX.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088418ChaptersChapters are regional, state or metropolitan organizations of Directors of Volunteer Services who enter into written agreements of affiliation with AHVRP. The purpose of affiliation is to provide an organized structure that will enableAHVRP members to work together on problems of mutual interest;conduct educational programs; serve as a resource to related healthcare associations; provide channels of communications between AHVRP, the chapters and its members; and to promote the purpose of and membership of AHVRP.

Chapters provide valuable links between healthcare administrators of volunteer services In close geographic proximity. Improved communications and cooperation between members enhances national membership and gives members opportunities to provide input and develop professionally.

Questions? Please contact Jada L Peterson at 312-422-3938Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088419How You Can Get InvolvedAHVRP seeks volunteers to participate in various AHVRP sponsored committees and task forces. We know that people who get the most out of their membership also give the most by participating in AHVRP initiatives. Position yourself for a truly rewarding volunteer and networking experience. By participating in AHVRP committees and task forces, you can gain personal satisfaction as well as the knowledge that your work will help promote the profession and your professional association in Leading Americas Healthcare Volunteers.

Visit the list of our committees to learn about the various opportunities for involvement. AHVRP sends out a Call for Volunteers annually, requesting new volunteers to fill committee and task force roles.

AHVRP also sends out a Call for Leaders in April, requesting members to run for President-Elect, Board At Large, and Nominations Committee positions.Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088420 Julie VanderNoot, CAVS PresidentStacy Scott Berteau, CAVS President ElectDaisy McNeill, CAVSImmediate Past President2012 Board Members

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088421 2012 Board Members

Patricia Garcia, CAVSKathy Moe, CAVSMary Brown, CAVS

Vicki Holcombe, CAVS

Sandra Marshall, CAVS

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088422AHVRP Staff Dont Know Whom to Ask?

Jada L. PetersonMembership & Marketing SpecialistP: (312) 422-3937F: (312) 278-0884E: jpeterson@aha.org

Joan M. MillerExecutive Director P: (312) 422-3938F: (312) 278-0884E: jmiller@aha.orgLisa HinkleEducation CoordinatorP: (312) 422-3936F: (312) 278-0884E: lhinkle@aha.org

GovernanceStrategic issuesBudgetOperationsAnnual conference

Education programsCAVSPublicationsRetailLISTSERVMentoringMembershipSponsorships/advertisingNews You Can UseMarketingChapters/VISN

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088423AHA AffiliationThrough AHVRPs affiliation with the American Hospital Association, AHVRP members can choose to receive daily news updates from the AHA. AHA News Now collects all of the biggest healthcare stories of the day and e-mails them to you. Click here to sign up for the daily e-blast.

AHA Advisories are sent on as needed to keep hospital CEOs and executive staff informed of needed legislative action and important changes to the healthcare landscape in America.

Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088424Thank you again for joining AHVRP! We value you as a member and are proud to be your professional home.

If we can be of help to you in any way, please give us a call. We are here to serve you! THANK YOU!Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.todaysvolunteer.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312.422.4579Leading Americas Healthcare VolunteersAssociation for Healthcare Volunteer Resource Professionals | W: www.ahvrp.org | E: ahvrp@aha.org | P: 312.422.3939 | F: 312-278-088425