WELCOME TO MADAME ZINGARA “And her beautiful Group of Companies”

This training manual is designed to make all our lives at Madame Zingara a little easier, and is

considered to be a working document between all of us – owners, managers, head office and

restaurant staff alike. If there is a problem, let us know so that we can address it and make the

necessary changes. All staff at Madame Zingara are treated as equal members of our family, as every

member of staff selected to work with us plays an integral and necessary role.

Front of house staff, however, are in the front line and are our main connection to our customers -

their lasting impression of the restaurant begins and ends with you. However, directly behind you is a

strong support team who are equally vital to making the clients experience an exceptional one. We, as

a company, strive for service excellence, and by strictly adhering to the guidelines laid out in this

manual, we will be one step closer to achieving this. You have been chosen to represent our company

and in doing so you should always act with our best interests at heart, which in turn are your own best

interests.

CONTENTS

Madame Zingara – the legend

Madame Zingara – Company history – a setting for possibility

Company Vision

Company Philosophy

Credo’s

Sowing & reaping

The Stores --‐Theatre of Dreams

--‐Bombay Bicycle Club

--‐Sidewalk Café

--‐Café Mozart

--‐Café Paradiso

--‐White Rabbit Wash House

--‐This is not a post office

- Manhattan

- Haarlem & Hope

- Head Office

--‐Who is Who

--‐The Departments

Basic rules of Engagement

--‐Working as a team

--‐Contracts

--‐Disciplinary Procedures

--‐Payments

--‐Staff cards and Staff Discounts

Policies and Procedures

--‐Vehicle Policy

--‐Salary advances

--‐Staff Accounts

--‐Stock Take Procedures

--‐Staff Discounts

--‐Leave

--‐Staff Uniforms

--‐Resignation

--‐Staff Movements

-Education

--‐Partner/Family Visits

--‐Substance Abuse

--‐Mobile Phones

--‐Staff Accommodation Policy

--‐Staff Transport Policy

--‐Theft

9 Secrets to a Happy Life

THE STORY OF THE MYSTERIOUS MADAME

ZINGARA

Many, many years ago in the distant

town of Sepia lived a gypsy maid by the

name of Zingara, who was chef to the

Countess of Parma, and through the

magic of her pots she was known

throughout the whole of Italy. But to be

born of gypsy blood was the curse of an

impoverished nomad, a life which

Zingara was forced to live.

So after many years of standing over the

pots for the wealthy, Zingara decided

the time had come to shed her ways and

look ahead to creating her own destiny.

Late into the night she would sit and sew, creating garments of distinction. When ready, she would leave

her past and board a tall ship to find the home that was written for her in the stars.

The Cape of Good Hope was at the time a busy port of call, bringing myriad people of many ways, and it was

here that Zingara decided to weave her tapestry of tales…

Under the name of the Contessa Zingara, she enlightened the nobility with her pots of love and, in a short

time, had built a home where the hearth and kitchen were the heart and soul of all tales told.

The Cape was, however, not as fair as the stories told by the seamen, and the Contessa Zingara began to

cook a sauce of a different nature... Her reputation grew and as the years passed so did her wealth and

expertise. But tragedy struck when the Madame discovered she was to bear the illegitimate child of a

General and man of state. The outcry was huge and the men of her fortunes were now the enemy of her

truth. The infamous Madame Zingara was again forced to flee and she headed north to the mysterious

country of Morocco. Zingara gave birth to her beautiful daughter in the furthest northern reaches of Africa,

where she named her Cara Lazuli – “my beautiful butterfly”. Cara was raised among the date palms,

minarets and aromatic spices of Marrakesh where she learned her mothers’ culinary ways and fused them

with all the flavours and influences of the Mediterranean.

However, drawn to the land of her conception, Cara’s yearning brought mother and daughter back to the

Cape to weave their own special magic. Mother and daughter worked side by side, offering guests the rich,

aromatic flavours of North East Africa and the bustling atmosphere of a Marrakesh market fused with the

bohemian gypsy ancestry of Zingara.

MADAME ZINGARA

“A setting for possibility”

The legacy of Madame Zingara dates back to 2001, when she first opened her doors and won over the

hearts of the Mother City as a whimsical restaurant in Loop Street. This enchanting bohemian eatery

became an immediate success with its warm and welcoming dining experience, decadently fused with the

wild spirit of the gypsy.

Sadly, late in 2006, tragedy struck and the entire restaurant was lost to a fire, leaving little more than a shell

and a devastated crew.

Unable to rebuild what was lost, the Zingara family fought back and so the Theatre of Dreams was born – a

mesmerizing traveling dinner theatre extravaganza housed in one of the last remaining antique mirror tents

in the world. Built in Belgium in 1928 and originally used as a traveling dance hall, this grand dame of

burlesque style has toured the world for more than 80 years.

With the kind assistance of the Klessens family, Victoria was delivered to Africa in 2007 and toured to full

houses in Cape Town, Johannesburg and Durban for almost two years.

At the end of 2008 Madame Zingara left South African shores and headed to London to share her magic.

However, unfortunately the global economic crash of that year affected the Madame as severely as it did so

many companies, and the group faced liquidation.

The irrepressible Zingara soon bounced back and so the Bombay Bicycle Club was born. Before long the

Theatre of Dreams was back in SA, enthralling audiences nationwide with The Love Magic Tour.

Being a Cape Town based company, it seemed only right to put down roots and lovingly restore and

resurrect landmark city restaurants, and the stable now also includes Café Paradiso, The Sidewalk Café,

Manhattan and Café Mozart.

Madame Zingara has always believed that with success comes responsibility – most importantly the

responsibility to give back to the community which supports us and to date Zingara remains the highest

contributing business in South Africa.

COMPANY PHILOSOPHY

At Madame Zingara we follow the Buddhist Philosophy of “Staying on the Middle Path”.

Buddhism is not a religion, but a philosophy that embraces all people from all races, spiritual paths,

sexual orientations and religions.

As with Buddhism we accept all people regardless of race, creed, sexual orientation, past or religion

and have employed many people who have come through, or are in the process of over-coming,

extreme ‘situations’ on their life’s journey. We embrace these people as we know that through growth

we can create magic and strength.

Madame Zingara as a company is defined by its people. All of our individual emotions, stories and

lights create this living energy that, combined, creates the Magic of Madame Zingara. It is ALL OF US

together that make this company what it is today.

At Madame Zingara we encourage a life of balance. Living in an extreme state, on either end of the

scale, will lead to suffering, but walking life on the middle path will lead to balance and far less anguish.

The Five Principals of this are: Peace

Non-Violence

Harmony

Brotherhood

Peaceful co- existence

How we achieve this is through the 8-Fold path as laid down by Siddharta:

The Right View

The Right Speech

The Right Action

The Right Effort

The Right Mindfulness

The Right Resolve

The Right Meditation

The Right Action

“Our deepest fear is not that we are

inadequate. Our deepest fear is that we are

powerful beyond measure.”

DAILY CREDO’s

A CREDO [I believe – Latin] A credo is a system of principals or beliefs. It defines how you move through your daily life and is a reminder of what is

really important. At Madame Zingara we work on a 12 day cycle, where every member of the company speaks the same

credo and has the same outlook for the day. In unifying this credo we create a powerful collective consciousness.

Steps of Harmony, of Happiness

1. FAMILY I am able to build strong relationships

with all staff at Madame Zingara, and to extend this

to my clients and make them a part of this Family. It

is my service to my Family that allows me to express

my true self in everything I do. As I let my own light

shine, it gives others permission to do the same.

2. SERVICE I am committed to confident and

efficient service for every guest who enters our home

as this is what I would expect for anyone in my family

and for myself. I am the change that I want to see.

3. UNIQUENESS I feel blessed to have the

opportunity to show off my unique personality and

that of the company I keep. I respect all opinions and

value each and every contribution that others make.

Through listening and growth, my uniqueness shines

through. We are children of the universe and playing

small does no justice to who I am or to those around

me.

4. COMMUNITY By being part of this Family, I

acknowledge my community each and every day. My

presence allows us to contribute to the upliftment

and development of our country and community.

We acknowledge others needs and give with

kindness and love. Karma is in everything that we

achieve.

5. POSSIBILITY I strive to continually seek

opportunities to improve myself, which in turn

improves the experience for my co workers and my

guests. My growth is an indication of the endless

possibilities I am able to achieve. What we focus on

inevitably grows.

6. ACCOUNTABILITY I have been empowered

with the tools to understand and to perform my

duties. I accept responsibility for my errors and my

choice to facilitate change. Mistakes are a fact of

life. It is the response to the error that counts.

7. TEAMWORK I work together with all my Family

and carry my share of the weight as I know that they

do theirs. My team is my everything, for both our

weaknesses and our strengths. It is my Family and

together we work to create the success we all

deserve. Namaste ... the divine in me recognises the

divine in you.

8. GROWTH I challenge myself to learn something

new as I am aware that knowledge is power. It is my

commitment to that power that will in turn take me

forward. I am not just building something Good I am

committed to building something Beautiful.

9. INVOLVED I am constantly looking for ways to

better myself and my workplace to make it easier

for everyone to enjoy. It is my contribution to the

environment that determines the success of myself

and others. I can only achieve when I am truly

involved.

10. PRIDE I make an effort in my personal

appearance and manner to showcase myself because

I am proud of who I am and the people with whom I

stand. The past is over; it is the future that counts. It

makes no difference the journey that I have taken, it

is the journey forward that will be my greatest gift

and will become my thread of shining light.

11. ENVIRONMENT I am aware of the safety and

cleanliness of my environment and endeavour to

keep it as safe as possible. Our environment is our

most precious asset, as it is this which provides for

myself and my Family. By protecting what I have, I

allow these foundations to encourage the growth

that we all deserve.

12. SUCCESS I am successful in all that I say and

all that I do. It is my right to be successful -‐‐ and it is

our combined success which gives others

permission to do the same. What I sow is what I

will reap.

SOWING AND REAPING

“Whatsoever we soweth, that shall we also reap”

There is no such thing as luck. Nothing ever happens by chance.

Everything, good or bad, that comes into your life is there as a result of unvarying,

inescapable law – the law of attraction.

And the only operator of that law is none other than yourself.

No one else has ever done you any harm of any kind, or ever could do so, however much it

may seem that they did.

Consciously or unconsciously you have yourself at some time or other produced every

condition, desirable or undesirable, that you find in either your bodily health or your

circumstances today.

You and you alone, ordered these goods; and now they are being delivered.

And as long as you go on thinking wrongly about yourself and about life, the same sort of

difficulties will continue to harass you.

For every seed must inevitably bring forth after its own kind, and thought is the seed of destiny Yet there is a simple way out of trouble. Learn how to think rightly instead of wrongly and

conditions at once begin to improve until sooner or later, ill health or poverty, disharmony

must disappear.

Such is the law.

Life need not be a battle, it can and should be a glorious and majestic adventure.

“You are a child of God. You playing small does not serve the world. There is nothing enlightened about shrinking so that other

people won't feel insecure around you.”

THE STORES

And CONTACT NUMBERS FOR OUTLETS

The Theatre of Dreams

0861 623 263 (0861 MADAME)

Traveling dinner theatre

Call Box Office to confirm dates and Bookings

Show starts 8pm and ends at 11pm

Doors open at 7pm

This beautiful, unique venue is all about escaping our daily

lives, if only for one magical night. It transports guests into a

mystical world of burlesque, intriguing cirque and decadent

dining. Housed in an antique mirror tent, the show is

diverse, but the sound track and theme of the night is ‘feel

good’ nostalgia, especially the much--‐loved Motown and

disco hits belted out by the gorgeous Specifics.

The Bombay Bicycle Club May 2009

021 423 6805

156 Kloof Street, Cape Town

Monday to Saturday: Bar 4pm to 12am Restaurant

6pm to 11pm

Closed SUNDAYS

The Bombay is a representation of our colourful history

and an expression of our eclectic past; a wacky bohemian

venue where guests are encouraged to let their hair

down -‐‐ and are expected to stay up way past bed time.

Especially loved by those who revel in a dining experience

as opposed to simply a meal out, The Bombay is also

ideally suited for celebrations of all kinds. The warm,

festive ambience is impossible to resist and the wonderfully friendly staff are known for their vibrant

service.

The Sidewalk Café October 2009

021 461 2839

33 Derry Street, Cape Town

Monday to Saturday 8 am to 10pm

Sunday 9am to 2pm

Looking into the future with love, this popular

neighborhood gourmet café offers guests a relaxing

beach--‐house feel and sweeping views from the stadium

to the harbor and beyond. Bright and sunny by day and

warm and intimate by night, The Sidewalk Café has a

wonderfully diverse clientele and many loyal regulars.

Perfect for lazy breakfasts, leisurely lunches, sundowners or romantic dinners, this charming venue

is disarmingly casual with a warm dollop of sophistication.

Café Mozart October 2010 021 424 3774

Church Street Antique Market, CBD

Monday to Friday 8amto 3pm

Saturday from 9am to 3pm

Closed SUNDAYS

Nestled in the heart of the city on the Church Street

antique market in the shade of beautiful old trees, this

gorgeous café evokes a sense of history and genteel

English traditions – think gin and tonic, high tea and

rolling country sides. Here, guests relax and enjoy the

hustle and bustle of the decades--‐old market while

watching Cape Town go by. Mozart is the perfect spot for breakfast, to rest weary feet after a long

morning’s shopping or to take advantage of the Wi--‐Fi and get some work done in tranquil

surroundings.

Café Paradiso November 2010

021 423 8652

110 Kloof Street, Cape Town

Tuesday to Saturday: 9.00am to 10.00pm

Sundays: 10am to 3pm

Café Paradiso is the gentle tonic our daily lives

forget. It is all about family values, long held

traditions, warm welcoming hospitality and

wholesome goodness. A beautiful garden

setting with breathtaking mountain views and

the serene interior encourages a relaxed,

leisurely dining experience and gentle celebrations. Fresh pasta is made on the premises and a

farm--‐style bakery produces fresh breads and delicious treats daily.

The White Rabbit Wash House

March 2011

021 465 3643

Our Launderette

138 Buitenkant Street

Open 7am --‐7pm Monday to Friday

Saturday & Public Holidays 8am-4pm

This quaint neighborhood launderette has been

used by the company for many years and in 2010

it became part of the Zingara stable. Situated in

Buitenkant Street in the CBD, it does both

commercial and personal laundry in a 24 hour

turnaround time. And, of course, it also offers

staff discounts!!

This Is Not a Post Office June 2011 021 423 7817

99 Kloof Street

Monday – Friday 8.30am --‐6pm

Saturday 9am – 4pm

Sunday 9am – 4pm (Closed June – August) Our favorite Candy Merchants!

At Zingara we love all things quirky, frilly, fluffy, and

fanciful, as do our guests. Whether you’re looking for a gift

for granny, a feather boa or a pink cowboy hat, you’re sure

to find it at This is Not a Post Office and The Bijoux

Boutique (the shop at the Theatre of Dreams).

Manhattan December 2013

021 421 6666

74 Waterkant Street

Monday – Sunday 12pm-11pm

Bar closes at 12am

Saddle up and take a ride! This iconic meeting, eating and

chilling spot is the longest standing venue in De Waterkant

village. Affectionately dubbed the “Gay Spur”, the

atmosphere is vibey with Southern style cuisine and delicious

cocktails to match. Open lunch and dinner.

Haarlem & Hope October 2014

021 426 1357

Monday to Sunday 8am – 5pm

Company’s Garden, 19 Queen Victoria Street

Situated in the oldest garden in South Africa, Haarlem &

Hope is proudly part of Cape Town’s rich cultural heritage.

Celebrating South African cuisine and catering to both visitors

and locals alike, this is the perfect place to relax, watch the

world go by and soak up a the tangible history. Dine under a

rooftop of trees or take a picnic onto the lawns.

HEAD OFFICE

Behind our restaurants is an amazing support structure that is designed to protect us all. It does not

replace your responsibilities but is instead the backbone which supports you.

Madame Zingara Head Offices are based directly behind Café Paradiso at:

1 Malan Street

Tamboerskloof

Cape Town

8001

Our Main Call Centre and Box Office also runs from here.

The contact number is:

0861 623 263 or 0861 madame

The Call Centre runs from:

8am – 6pm Mon to Fri & 10am – 2pm on Sat

As well as knowing all your managers at your specific outlet, you will from time to time need to

communicate with some of these “behind the scenes” people.

“We were born to make manifest the glory of God that is

within us. It's not just in some of us; it's in everyone.”

CONTACT NUMBERS

Managing & Creative Director: Richard Griffin 071 6768186

Company Traffic & Information & Training Tracy Bartlett 082 5222141 Megan Scholtz 0780564223

HR Department: Luna Lackay 0861 623263 or 083 5698732

Accounts Department: Wagheeda Willenberg 082 5222101

Media Department: Nicky-Anne de Beer 082 5222197

Art department: Nadia Brown 082 5222184 Bianca 082 5222 346

Unit and Maintenance: Jerry Fritz 076 0626615

Dispatch: Thaabiet Osman 072 4000 394

Box Office Violet Swarts 082 5222105

Theatre of Dreams Mojo Mc Donald 083 529 0083 Martin- 0825222175 Geoffry 082 5222078, Jason 082 5222402 Show- 082 5222161 Kitchen- 0825222110

Retail Tent: Julia Juca 076 4324010 Martin 0825222175

Stores:

Bombay Bicycle Club 021 423 6805 Ron 0764508973 SideWalk café 021 461 2839 Carmen 0825222415 Café Mozart 021 424 3774 Renee 073 8535085 Café Paradiso 021 423 8653 Paul 082 8221949 & Ron 076 4508973 Café Manhattan Jo 082 5222409 White Rabbit 021 465 3643 Fatima 083 7566819 TINAPO 021 423 7817 Jo-ann 083 54885

THE DEPARTMENTS

Office:

The main Head Office is the central hub of the company. The Call Centre, Human Resources, Media

Department, Web Design and Accounts all run permanently from here. Other Heads of Department

like Art Department, Unit, Logistics, IT have desks based here even though they work in all the stores

and are often on the road.

Media:

This department deals with all the publicity for the company. All photo shoots, interviews, launches

and viral advertising is covered by this department. Please ensure any queries for the above are

forwarded to them.

Accounts:

Our most attractive department by far, run by some of the cleverest, most organized people on the

planet. There is only one rule with the accounts department-‐‐ don’t ever shout at them!!

HR Department:

If you have any problems that you cannot discuss with your manager or Head of Department then

you are always welcome to make an appointment with HR. They work with a strict confidentiality

code. Available appointments will be between 9am and 2.30pm Monday to Friday. Please call in case

of emergencies.

Call Centre: Aka The Back Bone of our company. This is an extremely busy department as it controls our Central

Box Office. They are responsible for the bookings at the Theatre of Dreams as well as fielding the

countless incoming calls on a daily basis. These people are on their toes constantly.

Dispatch:

This is where the ‘early risers’ work. Starting at 4am this department does vegetable shopping at the

Farmer’s Market and are responsible for deliveries of all food stuffs and bar stock to the Cape

Town--based restaurants.

Art Department:

This is the creative hub of the company and where all design and interior décor related decisions are

made and implemented. They build everything from Valentine Heart mobiles to cars on roofs. You

can often recognize the people in this department by their paint-splattered clothing.

Retail:

The ‘shoppers’. This department runs our This is not a Post Office aka TINAPO and the Bijoux

Boutique at the tent. They are responsible for buying all the fun goodies for the stores. They sell

everything from gifts for your granny to a new beach hat or fabulous feather boas.

Unit:

This is the department that deals with all maintenance issues in the shops on a daily basis, as well as

the logistical moving of the actual tent as it travels around South Africa.

Store Operators/General Managers:

This refers to all the Head of Department Managers. One of the managers on your floor will be a GM.

Messages and information from the Head Office will filter down to you through them.

Floor Managers:

These are the managers who are responsible for the daily running of the Restaurants. They work

together with the Chefs to make sure that the shops run smoothly and that the customers are

always happy. Managers are accountable and report to the Head Office.

Performer Department:

This department consists of all the performers who are in the show at Madame Zingara’s Theatre of

Dreams. It comprises all the acrobats, singers, roving characters and all technical crew that form any

part of the show.

Kitchens/ BOH:

This obviously involves all things that have to do with preparation and making of food. This

department includes all chefs, cleaners, bakers etc.

Laundry:

Aka The White Rabbit Wash House. The Laundry is based in Buitenkant Street opposite the KFC and

all restaurant laundry is processed here. This is also a commercial laundry where you can take your

clothing to be done at a discounted rate.

BASIC RULES OF ENGAGEMENT

These are non--‐negotiable boundaries for everyone’s happiness.

1. All staff members are required to have a mobile phone and active contact number.

2. Leave bad moods and attitudes at home -‐‐ if you have a problem, speak up.

3. Changing shifts without telling management is never permitted.

4. Cleaning up after yourself is non--‐negotiable.

5. Paraphernalia to perform tasks are to be brought without excuses.

6. Punctuality -‐‐ or a phone call -‐‐ is expected. If it’s an emergency, phone and let management know

-‐‐ even if it’s going to be only 10 minutes.

7. If you are using the last of something – place the order with kitchen/the person responsible for

placing orders.

8. Cell phones are not allowed in service…Never Ever!!!

9. We all get sick occasionally – just replace yourself and go to bed.

10. Service and Care is a Non – Negotiable.

WORKING AS A TEAM

Although you are all given your own duties and all have different functions within the

Restaurant/Department, always remember that we work as a team. It is the most efficient way to

work and makes everyone’s job fair. If we pull our weight equally, it makes all our lives easier and the

workplace a happier space for all.

Do your duties as laid out and remember that where your job finishes, someone else’s starts.

There is NEVER a need to: Raise your voice or reprimand another member of staff

Throw something at or physically strike another member of staff

Verbally abuse another member of staff

Steal from a member of staff –or anyone else!!

If you have a problem with another member of staff and feel that you cannot speak to your manager,

please feel free to pop in at the office and schedule an appointment, or just give us at HR a call. Luna

and Tracy are available. 0861 623 263

DISIPLINARY PROCEDURES

Discipline is vital in the workplace, as having a clear set of rules will regulate the conduct of its

members. This is necessary for all of us to function successfully. It also helps regulate the

relationship between employee and employer and avoids grey areas.

MZ’s code is based on:

The right of management to take appropriate disciplinary action against any employee who

acts in a manner conflicting with the interest of the Company.

At the same time, the code also recognizes the right of the employees to a fair hearing, applicable and just disciplinary action.

The emphasis of any disciplinary action is on prevention, justice and corrective action.

CONTRACTS

“Contract Paper work and Payment Procedures”

Once you have completed your training at Madame Zingara you will be required to meet the Human

Resources department where you will fill in all the paperwork necessary for the company records.

You will sign your contract and a confidentiality agreement at this stage and the HR manager can

assist you with any queries you may have. You will need to come with your ID book and or copy of

your Passport and Valid working Permit if you are not a South African Resident.

BANK ACCOUNT

Madame Zingara pays monthly by EFT (electronic payment) into your bank account. Please bring

proof of banking details so that you can be loaded onto the payroll. Should you need a ‘proof of

employment’ letter or help opening a bank account, please speak to the HR department.

You will be advised from here as to where to collect your uniforms if needed.

PAYMENTS

The Madame Zingara HR department calculates your salary. Staff who are paid hourly, (e.g. waiters)

have their pay calculated for hours worked between the 26th of the month and the 25th of the following

month. Salaried staff are paid from the 1st to the last day of the month.

Once your salary is calculated, we send out your pay slips for you to check – please query your pay slip

IMMEDIATELY with your manager if you feel there is a problem so that it can be corrected before payment is made. If you DO NOT query your salary we assume that it is correct, and corrections can only be made in the NEXT month.

Madame Zingara pays salaries on the last day of the month. It will be deposited directly into your

bank account. Please note that clearance may not be immediate as it depends on your

bank.

Please make sure that any debit orders etc are moved to a reasonable date that will give your money

time to clear.

It is VERY important to keep your phone numbers updated with your manager and the HR

department.

STAFF CARDS

At the Madame Zingara we like to encourage our staff to enjoy their time off at our other stores.

This gives you a better understanding of the company and a chance to meet other staff members. To

thank you for efforts, Madame Zingara gives ALL their staff a 15% discount at all our stores and retail

outlets. To qualify for this discount you will need to show your staff card to the manager when paying

your bill on the day.

Staff cards are made up at the office, all you need to do is give your manager two ID photos of

yourself and HR will make one up for you and send it back. It is YOUR responsibility to bring a photo

to your manager and also your responsibility to have your staff card present when wanting a

discount. NO STAFF CARD = NO DISCOUNT.

Please note that when dining at our restaurants or shopping at our stores the discount is only for you

and one other person. If you plan to bring your family or close friends for a lunch, you will need to

clear it with your manager, the restaurant you are booking with and Head Office. – and no we can’t

discount your friends’ birthday party of 15 people . Booking is essential for staff members, when at

another store you are there as a customer, please understand that the other staff are there working

and it is not a social visit for all of them too.

APPRAISALS

A performance review or appraisal will be done by your manager or HOD bi annually. You will be

assessed on areas such as initiative, teamwork, attention to detail and reliability. This gives your

manager/HOD the opportunity to tell you the areas they feel you need to improve and where you

excel. You will also be given the opportunity to voice any of your own concerns and to give feedback on

the assessment given, including goals for the future.

A copy of your appraisal can be made for you before it is submitted to the HR department so that you

can keep it as reference for your following appraisal.

‘As we let our light shine, we give others

permission to do the same ‘

POLICIES AND PROCEDURES

THEFT At Madame Zingara we take theft very seriously, whether it is theft of an item that belongs to the

company, theft of an item that belongs to or has/was paid for by a customer or theft from a colleague. We have a zero tolerance policy and will not turn a blind eye. We are here to protect all of our staff, our business and our patrons. Lost property is ALWAYS to be handed to a duty manager to return to the client or staff member. ONLY food that is bought and prepared specially for staff is to be consumed by staff members. Other people’s valuables remain exactly that – other peoples. Please understand the severity of this offence.

LEAVE POLICY

What is Annual leave?

Leave is the amount of days that a staff member accumulates during their time of employment.

The legal allocation is 1.5 days per month worked or 1 day per 17 shifts worked for Flexi and Fixed

term contract staff. To clarify the 18 days leave that is accumulated after a 12 month working

cycle and should be redemed in the follwoing 6 months of employment.

1. Leave may only be taken once you have been employed for a year.

2. Leave can roll over for 18 months before you have to take it or forfeit it.

3. No leave may be taken from 1 November and 31 March unless its is an emergency and we can

accomodate you opperationally

4. Only 1 person may take leave at a time within your department

NB A leave form needs to be filled in at least 2 weeks prior to the first day of requested

leave. Leave is granted based on opperational requirments. You will receive a confirmation

slip which you must keep as leave is only official once signed off by Richard or Nicky-

Anne.

What is Sick leave?

Full Sick Leave can only be taken once you have been working for minimun of 4 months

consecutively this amounts to 36 days allowed over 3 year period.

1. If you are sick you are required to let your Manager know at least 2 hours before your shift

starts.

2. If you cannot call within the required amount of hours please come in and replace yourself

from here.

3. Upon your return to work you will be required to bring in a doctors certificate.

What is family responsibility leave?

Family leave is leave given to members of staff who are in a family situation that requires them to be

out of work. For instance, to attend a funeral, for a father to attend the birth of his child etc.

If you require this type of leave you will need to bring proof as to why you could not be at work.

NB: Please note that if you and your partner or another family member works for the company

you may not always be permitted to take leave at the same time.

RESIGNATION

What is Resignation? Resignation is the act of terminating your employment with the company. Less than 6 months you are required to give 1 weeks’ notice, more than 6 months and less than a year is 2 weeks, one year and plus requires a full calendar month.

1. You will need to read your contract to ascertain what the termination notice period is.

2. You will then need to inform your Managers and HR department by formal letter that you

wish to terminate your employment

3. If you do not work out the required notice period you will be penalised by a cash deduction

off your final wages

4. If a uniform was issued it will need to be returned to HR washed and ironed before your

receive your final payment, Failure to do so will result in a deduction for payment of the

outstanding uniform

5. Final Payment will be made in the next payroll cycle.

NB you will be paid half the money owed to your on payroll day and the extra days will be paid the

day after your last working day once we have deducted all of your outstanding account.

EDUCATION

At Madame Zingara we believe that education through work is a valuable asset to both staff and

company. In 2014 Madame Zingara was awarded 16 bursaries from Cathseta to help our staff

achieve goals in Education. Should you be successful in your employment with Madame Zingara after

one years service you may apply for an available bursary. On application we take into account the the

work you have produced over the year, any warnings, counselling or disciplinary action against you.

Yay you have been awarded a bursary what does that mean? The company will be willing to give 50%

of the classroom time and the employee can negotiate the 50% of their time by using up leave days,

public holidays or working in other stores and using time in lieu.

All that we ask is sign of gratitude is that the time is worked back after the completion of the program.

This will be determined by the duration of your course.

Should you not remain in the employ of Madame Zingara based on the agreed upon time by both

parties you will be penalised for cost to company.

STAFF MOVEMENT

What is staff movement?

Staff movement is when a staff member moves from one outlet to another.

1. In order to move, a staff member one would need to notify the manager and HR that they

wish to move to a specific outlet

2. If the move is authorized, the process may take up to 1 month before the move is finalised

to allow replacements to be interviewed and trained

3. Please note that staff movement will not usually be allowed during the months of October to

March unless there is a specific and urgent staff need at the time.

4.NO staff member is to enter the new store without a signed transfer sheet

PARTNER AND CHILD VISITATION

What is a partner or child visit?

A partner or Child visit is when your loved one pops in to say hello during work hours.

1. When your partner visits it should not be during the busiest trading hours.

2. The customer is first, loving partner or child is second.

3. Please be aware of the amount of P.D.A (public display of affection) that is being shown as

things like sitting on your partners lap and having a long romantic kiss is not acceptable in

the working environment.

4. No lover’s quarrels will be permitted during your hours of work. Please leave your personal

issues at home.

5. Children are not permitted to be unsupervised in the work environment when you are on shift.

SUBSTANCE ABUSE

What is substance abuse?

This is when a staff member either arrives at work intoxicated, or becomes intoxicated during shift.

This includes all illegal drugs, alcohol and any other substance that may prohibit your performance

and alter your attitude at work.

1. Substance abuse is taken very seriously at Madame Zingara and will be dealt with

accordingly.

2. If you are caught drinking without permission or using drugs you will receive a final written

warning and be asked to attend a formal disciplinary hearing.

3. At any given time you may be asked to comply with random drug testing if the company sees

fit.

4. Staff members with drug problems will be expected to take the necessary precautions to

ensure that they remain on the right track. Meetings and sponsors will be a requirement of

your employment.

MOBILE PHONES

1. Mobile phones are not permitted to be used during work hours.

2. It is a privilege not a right to have your mobile phone on you during working hours and if you are

caught on your phone this privilege will be taken away.

3. If you need to use the phone you must ask a manager and you may not use it in your work space or the bathroom, please use the phone outside or in a quiet area with permission.

4. No loud arguments to be had on your phone.

SECURITY

If you see any people walking around where they shouldn’t be, ask them politely who they are or take

them to a manager.

No delivery people are allowed to walk around and stand around in our kitchen. Deliveries are done

with supervision in the delivery area and no delivery persons are allowed alone inside the fridges and

store rooms.

During working hours there is no reason to go outside the gates. If in an emergency you need to leave

the premises, you need to ask a manager for permission.

Management reserves the right to conduct random bodily searches of its Employees and of her/his personal possessions (including any vehicle) in a dignified manner, by a duly authorised person designated by the Company. The searching may include searching of bags, parcels and vehicles on entering and or leaving Company premises. Likewise, you may be required to undergo a psychological stress evaluation or polygraph test at any time. Upon your acceptance of a contract offering employment this will indicate your agreement in this regard. Refusal to meet with the requirement could lead to disciplinary action or dismissal.

STAFF TRANSPORT POLICY

“THE LAW STATES THAT PERSONS WHO WORK AFTER 18H00 AND BEFORE 6AM IN THE MORNING MUST BE COMPENSATED BY PAYMENT OF A

TRANSPORT ALLOWANCE OR BY A REDUCTION OF WORKING HOURS “

Depending on what store you are employed at by Madame Zingara determines whether you will

be allocated staff transportation or an allowance to get home.

Madame Zingara’s staff are expected to adhere to a strict code of conduct when travelling in

Staff Transport vehicles, whether branded or unbranded by the company logos.

1. No Loud or offensive music to be played in the vehicles 2. No drinking and driving , or drinking in ANY company vehicle at any time

3. Drivers are sent on a strict route that is to be adhered to – staff wanting to change route

need to get it signed off by a manager who will let the driver know beforehand.

4. No driver is to be utilised for personal matters without prior consent from a manager to

drive staff or drive for personal staff errands

5. No shouting or abusive language or behaviour towards any drivers contracted by the

company will be tolerated

6. No eating in Staff transport vehicles – please just wait till you get home

7. Staff transport is a privilege, please act accordingly and don’t abuse it. 8. No staff transport vehicle is to be used to transport any goods taken without

permission from the workplace – this will be seen as theft.

9. Staff Transport may be advised to go through random security searches. Should we find any

goods in the vehicle that may be regarded as stolen from the workplace, disciplinary action

will follow.

Upon proof of allegations in any of the above, the privilege of staff transport will be taken away. The

company will not enter into any further discussion concerning this.

The company will not be responsible to find alternative transportation or pay towards

transportation should a staff member be found guilty of any of the above

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God. You playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine, as children do. We were born to make manifest the glory of God that is within us. It's not just in some of us; it's in everyone. And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.”

Nelson Mandela Inaugural Speech

1994

The 9 Secrets to a happy life.

I'm fortunate enough to know a number of remarkably successful people. Regardless of industry or

profession, they all share the same perspectives and beliefs…….And they act on those beliefs:

1. Time doesn't fill me. I fill time.

Deadlines and time frames establish parameters, but typically not in a good way. The average person

who is given two weeks to complete a task will instinctively adjust his effort so it actually takes two

weeks.

Forget deadlines, at least as a way to manage your activity. Tasks should only take as long as they

need to take. Do everything as quickly and effectively as you can. Then use your "free" time to get

other things done just as quickly and effectively.

Average people allow time to impose its will on them; remarkable people impose their will on their

time.

2. The people around me are the people I chose.

Some of your employees drive you nuts. Some of your customers are obnoxious. Some of your

friends are selfish, all--‐about--‐me jerks.

You chose them. If the people around you make you unhappy it's not their fault. It's your fault.

They're in your professional or personal life because you drew them to you-‐‐-‐‐and you let them

remain.

Think about the type of people you want to work with. Think about the types of customers you

would enjoy serving. Think about the friends you want to have.

Then change what you do so you can start attracting those people. Hardworking people want to

work with hardworking people. Kind people like to associate with kind people. Remarkable

employees want to work for remarkable bosses.

Successful people are naturally drawn to successful people.

3. I have never paid my dues.

Dues aren't paid, past tense. Dues get paid, each and every day. The only real measure of your value

is the tangible contribution you make on a daily basis.

No matter what you've done or accomplished in the past, you're never too good to roll up your

sleeves, get dirty, and do the grunt work. No job is ever too menial, no task ever too unskilled or

boring.

Remarkably successful people never feel entitled-‐‐-‐‐except to the fruits of their labor.

4. Experience is irrelevant. Accomplishments are everything.

You have "10 years in the Web design business." Whoopee. I don't care how long you've been doing

what you do. Years of service indicate nothing; you could be the worst 10--‐year programmer in the

world.

I care about what you've done: how many sites you've created, how many back--‐end systems you've

installed, how many customer--‐specific applications you've developed (and what kind)... all that

matters is what you've done.

Successful people don't need to describe themselves using hyperbolic adjectives like passionate,

innovative, driven, etc. They can just describe, hopefully in a humble way, what they've done.

5. Failure is something I accomplish; it doesn't just happen to me.

Ask people why they have been successful. Their answers will be filled with personal pronouns: I,

me, and the sometimes too occasional we.

Ask them why they failed. Most will revert to childhood and instinctively distance themselves, like

the kid who says, "My toy got broken..." instead of, "I broke my toy."

They'll say the economy tanked. They'll say the market wasn't ready. They'll say their suppliers

couldn't keep up.

They'll say it was someone or something else.

And by distancing themselves, they don't learn from their failures.

Occasionally something completely outside your control will cause you to fail. Most of the time,

though, it's you. And that's okay. Every successful person has failed. Numerous times. Most of them

have failed a lot more often than you. That's why they're successful now.

Embrace every failure: Own it, learn from it, and take full responsibility for making sure that next

time, things will turn out differently.

6. Volunteers always win.

Whenever you raise your hand you wind up being asked to do more.

That's great. Doing more is an opportunity: to learn, to impress, to gain skills, to build new

relationships-‐‐-‐‐to do something more than you would otherwise been able to do.

Success is based on action. The more you volunteer, the more you get to act. Successful people step

forward to create opportunities.

Remarkably successful people sprint forward.

7. As long as I'm paid well, it's all good.

Specialization is good. Focus is good. Finding a niche is good.

Generating revenue is great.

Anything a customer will pay you a reasonable price to do-‐‐-‐‐as long as it isn't unethical, immoral, or

illegal-‐‐-‐‐is something you should do. Your customers want you to deliver outside your normal

territory? If they'll pay you for it, fine. They want you to add services you don't normally include? If

they'll pay you for it, fine. The customer wants you to perform some relatively manual labor and

you're a high--‐tech shop? Shut up, roll 'em up, do the work, and get paid.

Only do what you want to do and you might build an okay business. Be willing to do what customers

want you to do and you can build a successful business.

Be willing to do even more and you can build a remarkable business.

And speaking of customers...

8. People who pay me always have the right to tell me what to do.

Get over your cocky, pretentious, I--‐must--‐be--‐free--‐to--‐express--‐my--‐individuality self. Be that way on

your own time.

The people who pay you, whether customers or employers, earn the right to dictate what you do

and how you do it-‐‐-‐‐sometimes down to the last detail.

Instead of complaining, work to align what you like to do with what the people who pay you want

you to do.

Then you turn issues like control and micro--‐management into non--‐issues.

9. The extra mile is a vast, unpopulated wasteland.

Everyone says they go the extra mile. Almost no one actually does. Most people who go there think,

"Wait... no one else is here... why am I doing this?" and leave, never to return.

That's why the extra mile is such a lonely place.

That's also why the extra mile is a place filled with opportunities.

Be early. Stay late. Make the extra phone call. Send the extra email. Do the extra research. Help a

customer unload or unpack a shipment. Don't wait to be asked; offer. Don't just tell employees what

to do-‐‐-‐‐show them what to do and work beside them.

Every time you do something, think of one extra thing you can do-‐‐-‐‐especially if other people aren't

doing that one thing. Sure, it's hard.

But that's what will make you different. And over time, that's what will make you incredibly successful