Welcome to AEP Texas’ 2005 Competitive Retailer Workshop Jeff Stracener Manager of Competitive...

Welcome to AEP Texas’ 2005

Competitive Retailer Workshop

Jeff StracenerManager of Competitive Retailer Relations

State Leadership

Charles Patton, President & COO

Service Area

850,000 end-use customers spread out over 97,000 square miles

M elinda E arnes t

S taff A s s oc ia te

B lak e Gross

B us ines s S tandards C onsultant

J ac inta A lbrec ht

C redit S pec ia lis t

M att Geric k

A c c ount E x ec utive

K e lly L as s ig


G lenda S ta ley


R ita C ardenas

M ark et Spec ia lis t

R obert C avazos


M ark H unt


B ill C ranford


C heryl F rank lin


C indy J uarez


Gric e lda Ordaz


B e linda Y barra


Don L ew is

S upv., M ark et T ransac tions

J eff S trac ener

M anager, C RR

Competitive Retailer Relations

Areas in which we improved upon last year’s performance:

• Easier to reach

• Promptness of responses

• Dispute resolution

• Customer Service Call Center Effectiveness

Competitive Retailer Survey

Competitive Retailer Survey

Areas in which improvement is still needed:

•Unexecutable order inquiries

•CRR Hotline availability

Question?

How big is AEP Texas’ service area?

97,000 square miles

Advanced Metering Installation

Request Process

Ruben Olvera, P. E.

October 18-19, 2005

Definitions

Standard Metering

An Existing or New Billing Meter

Advanced Metering

Advanced metering is an interval data recorder (IDR).

An IDR measures and records usage in discrete time intervals throughout the month.

Meter Data Output

Meter data output can be either pulse metering or K-Y-Z outputs.

Pulse metering is not used for billing purposes. Customers generally choose to install pulse metering for energy management purposes and to monitor energy usage.

Meter Data Outputs

The following pulses can be made The following pulses can be made available. available.

• Standard K-Y-Z pulses or kWh pulses.Standard K-Y-Z pulses or kWh pulses.

• Var-hour pulses or reactive pulses.Var-hour pulses or reactive pulses.

• End of Interval pulses End of Interval pulses (EOI) or Time (EOI) or Time pulses.pulses.

Remote Meter Reading Access

An internal modem is installed allowing the customer or customer’s agent to use software capable of interrogating General Electric KV or KV2 meters to remotely read their meter and download interval data.

Request Process

STEP 1

All requests for Pulse Metering Equipment shall be in writing and must include the following information:

(a) Customer name;

(b) Letter of authorization if Customer is other than an Electric Power and Energy end-user;

(c) Customer’s authorized representative contact name, if applicable;

Request Process

(d) Customer’s authorized representative contact phone number, if applicable;

(e) ESI ID;

(f) Service address (including City and zip code);

(g) Pulse data request e. g., watt-hour, time, var- hour;

Request Process

(h) Billing/invoice Information, including: Responsible Party Billing Address

(i) If customer is not the owner of the premises which Pulse Metering Equipment will be located, Customer shall represent that company is fully authorized to enter the premises and to perform any reasonable effort necessary to install, repair, replace,or remove Pulse Metering equipment.

Request Process

STEP 2

AEP Customer Service Engineer/Account Manager provides ESID number(s) and requests from local Meter Services Supervisor a review of existing metering capabilities at customer’s site.

Request Process

STEP 3

AEP Account Manager determines installation costs from tariff filings.

Customer may incur additional costs for:• Multiple channels• Isolation relay is required• Installation is non-typical

Request Process

STEP 4

• Agreement is prepared.• Customer signature is obtained.• Check made out to AEP is included with the

agreement.• Meter services orders and installs equipment.

TARIFF

Request for Advanced Metering for a Typical Installation:

Fixed Price if existing billing Meter is a standard Meter: $173

Fixed Price if new installation with no existing billing Meter: $ 100

TARIFF

Request for K-Y-Z Outputs Only for a Typical Installation:

Fixed Price if existing billing Meter is a standard meter: $312

Fixed Price if existing billing Meter is already advanced metering or for a new installation where no billing Meter currently exists: $234

TARIFF

Request for Remote Meter Reading Access Only for a Typical Installation:


Fixed Price if existing billing meter is already advanced Metering or for a new installation where no billing Meter currently exists: $410

TARIFF

Request for Both K-Y-Z Outputs and Remote Meter Reading Access for a Typical Installation:


Fixed Price if existing billing Meter is already advanced Metering or for a new installation where no billing Meter currently exists: $486

TARIFF

Non-Typical Installations of Solid-State Advanced Metering, Providing K-Y-Z Outputs, Remote Meter Reading, or Any Combination of These Services: Cost to be calculated by Meter Services.

Questions?Questions?

As a part of the merger of CSW and AEP, certain ServiceQuality Guarantees were established in the Integrated Stipulation and Agreement (ISA).

AEP will return 3 system performance Credits on the TDSPto CR Invoice (810_02) beginning December 2005:

• Circuit Performance Credit

• System Performance Credit

• Connect Service Performance Credit

Credits paid in December 2005, in conjunction with implementation of TX Set V2.1, will be for Service Quality Guarantees on performance for the calendar years 2001-2004.

Quality of Service Credits

• Credits due to connect service performance (if any) for Calendar years 2005 through 2006 will be presented at the end of each quarter beginning with the first quarter of 2006 (any credits due for 2005 performance will be paid first quarter of 2006).

• Credits due to circuit and system performance for the calendar year 2005 will be presented in first quarter of 2006.

• Credits due to circuit and system performance for the calendar year 2006 will be presented first quarter of 2007.


• Quality of Service Credits have no relationship to the regulated tariffs for AEP Texas Companies

• Will not be made unless company fails to meet service standards it has voluntarily agreed to meet.

• Credits are not based on the amount or type of electric service a customer consumes.

• Credits have no relationship with and do not affect companies’ nonbypassable charges to Retail Electric Providers.

• Commission has requested a letter of agreement between company and retailers ensuring end-use customer receives the credit.


• Circuit Performance CreditEach Utility shall maintain and operate its distribution system so that no Distribution feeder with more than ten customers sustains a SAIDI Or SAIFI value for a reporting year that is among the worst 10% or more than 300% greater than the system average of utility’s feeders for any two consecutive reporting years.– SAIFI- System Average Interruption Frequency index– SAIDI-System Average Duration Index Credits ranging from $20 for the feeders performing

below the 10% standard to $140 dollars for the worst performing feeders.


System Performance Credit

• TCC annual system SAIDI shall be less than 91.94.

• TCC annual system SAIFI shall be less than 1.26.

• TNC annual system SAIDI shall be less than 52.01.

• TNC annual system SAIFI shall be less than 0.80.



System Performance Credit

• Credits will be paid to all end-use customers for SAIDI and SAIFI performance greater than these targets.

• It is has been determined that the total credit per customer for SAIDI and SAIFI performance by TCC for the 2001-2004 period will be approximately $ 0.35.

• It is has been determined that the total credit per customer for SAIDI and SAIFI performance by TNC for the 2001-2004 period will be approximately $ 0.66.


•Connect Service Performance Credit:95% of all new service connections completed by the end of the next business day. -AEP has met this standard each quarter since 2001.

90% of all standard new construction connectionsCompleted within 10 business days of all requirements being met. -AEP failed to meet this standard in quarters 3 and 4 of 2002 and quarters 1 and 3 in 2003. -Resulting in 3,921 customers receiving $40 each


• Connect Service Performance Credit (continued):

90% of all non-standard (over 1320 feet away from existing service) new construction connections completed within 90 business days of all requirements being met.

-AEP failed to meet this standard in quarter 1 of 2003-resulting in 1 customer will receive $40


• REP agrees to pass through the SQC to the end use customer who is occupying the premise the day the SQC is issued.

• If a premise has no ROR at the time the SQC owing for the 2005 and 2006 calendar years are calculated, TCC shall incorporate that premise into the pool of SQC accruing to be distributed at the next distribution period.

PUC Project No. 30716

Requires AEP to obtain a signed Agreement to PassThrough Service Quality Credits between TCC/TNC and the Retail Electric Provider.


• NOW THEREFORE, TCC and [XYZ REP], a REP providing or planning to provide electric service to customers within TCC’s service territory, agree as follows:

• As set forth in TCC’s Compliance Plan, TCC agrees to issue Service Quality Credits owed to customers under the ISA, as modified by order of the Commission in Docket No. 25157, by utilizing the appropriate Texas Standard Electronic Transaction Codes.

Excerpts from the AEP/CR agreement:


• Nothing in this paragraph is meant to impose an obligation on [XYZ REP] or TCC to execute a separate agreement for each Service Quality Credit distribution period as long as this Agreement remains in effect.

• [XYZ REP] agrees to pass through the Service Quality Credits to the end-use customer who is occupying the premise on the day the Service Quality Credit is issued.


• Failure to execute this Agreement means that the non-signatory REP foregoes receipt of any Service Quality Credit to which a customer of such REP may otherwise be entitled, and TCC shall incorporate such Service Quality Credit(s) into the pool of Service Quality Credits accruing under the ISA’s system-wide reliability standards to be distributed at the next distribution period.


• If a premise with respect to which a Service Quality Credit is attributable has no REP of record at the time the Service Quality Credits owing for the 2005 and 2006 calendar years are issues, and if that premise had a REP of record sometime during the calendar year being measured for purposes of calculating Service Quality Credits, then TCC shall incorporate any Service Quality Credit attributable to that premise into the pool of Service Quality Credits accruing under the ISA’s system-wide reliability standards to be distributed at the next distribution period.


• The term of this Agreement shall commence upon the Effective Date and continue until the termination of the ISA, until [XYZ REP] becomes ineligible to serve in TCC’s service territory, or until [XYZ REP] terminates this Agreement, such termination to take effect upon thirty (30) days notice to TCC.

Welcome to AEP Texas’ 2005 Competitive Retailer Workshop Jeff Stracener Manager of Competitive...

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