WELCOME [community.pepperdine.edu]...Title TKI Slides.ppt Author Dana Zacharia Created Date 7/6/2015...

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WELCOME TO THE CONFLICT MODE WORKSHOP

For use with the Thomas-Kilmann CONFLICT MODE Instrument

TKI Conflict Mode Workshop Copyright 1996, 2003, 2009 by CPP, Inc. All rights reserved. Permission is hereby granted to reproduce this overhead for workshop use only. Duplication for any other use, including resale, is a violation of copyright law.

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Conflict is . . .

any situation in which your concerns or desires differ from those of another person


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Objectives •  Become more aware of your own

conflict style •  Recognize the conflict styles of

others •  Assess conflict situations •  Practice using different conflict

modes


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Understanding the Conflict Modes

Two basic aspects of all Conflict-handling modes

Your Conflict = Skill + Situation Mode

Cooperativeness

Ass

ertiv

enes

s


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RM-5 TKI Conflict Mode Workshop Copyright 1996, 2003, 2009 by CPP, Inc. All rights reserved. Permission is hereby granted to reproduce this overhead for workshop use only. Duplication for any other use, including resale, is a violation of copyright law.

From Thomas-Kilmann Conflict Mode Instrument by K. W. Thomas and R. H. Kilmann, 1974, 2000. Mountain View, CA: CPP, Inc. Copyright 1974, 2002, 2007 by CPP, Inc. Used with permission.



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The Five Conflict-Handling Modes



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Competing

•  Taking quick action •  Making unpopular decisions •  Standing up for vital issues •  Protecting yourself

“My way or the highway”


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Competing Skills

•  Arguing or debating

•  Using rank, position, or influence

•  Asserting your opinions and feelings

•  Standing your ground

•  Stating your position clearly


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Overuse of Competing

•  Lack of feedback

•  Reduced learning

•  Low empowerment

•  Surrounded by “yes people”


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Underuse of Competing

•  Restricted influence

•  Indecision

•  Delayed action

•  Withholding of contributions


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Collaborating

•  Integrating solutions •  Learning •  Merging perspectives •  Gaining commitment •  Improving relationships

“Two heads are better than one”


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Collaborating Skills

•  Ability to listen, understand, and empathize

•  Nonthreatening confrontation

•  Input analysis

•  Identifying underlying concerns


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Overuse of Collaborating

•  Too much time on trivial matters

•  Diffused responsibility

•  People who take advantage

•  Work overload


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Underuse of Collaborating

•  Mutual gains deprivation

•  Lack of commitment

•  Low empowerment

•  Loss of innovation


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Compromising

•  Resolving issues of moderate importance

•  Reaching resolution with equal power and strong commitment

•  Creating temporary solutions •  Dealing with time constraints •  Backing up competing/

collaborating

“Let’s make a deal”


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Compromising Skills

•  Negotiating

•  Finding a “middle ground”

•  Making concessions

•  Assessing value


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Overuse of Compromising

•  Loss of big-picture perspective

•  Lack of trust

•  Cynical climate


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Underuse of Compromising

•  Unnecessary confrontations

•  Frequent power struggles

•  Inability to negotiate effectively


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Avoiding

•  Leaving unimportant issues alone

•  Reducing tensions •  Buying time •  Knowing your limitations •  Allowing others ownership •  Recognizing issues as

symptoms

“I’ll think about it tomorrow”


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Avoiding Skills

•  Withdrawing

•  Sidestepping

•  Sense of timing

•  Ability to leave things unresolved


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Overuse of Avoiding

•  Lack of input from you

•  Decisions made by default

•  Festering issues

•  Climate of caution


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Underuse of Avoiding

•  Hostility/hurt feelings

•  Work overload—too many causes

•  Lack of prioritization/delegation


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Accommodating

•  Showing reasonableness •  Developing performance •  Creating goodwill •  Keeping “peace” •  Retreating •  Maintaining perspective

“It would be my pleasure”


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Accommodating Skills

•  Forgoing your desires

•  Selflessness

•  Obedience

•  Ability to yield


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Overuse of Accommodating

•  Overlooked ideas

•  Restricted influence

•  Loss of contribution

•  Anarchy


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Underuse of Accommodating

•  Lack of rapport

•  Low morale

•  By-the-book reputation

•  Inability to yield


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PRACTICE


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WELCOME [community.pepperdine.edu]...Title TKI Slides.ppt Author Dana Zacharia Created Date 7/6/2015...

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