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Welcome New Customers!Tips And Information For New Public Transport Users

Welcome! 2011

Any Questions?Our customer service representatives will be happy to help you:

Customer service hotline 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)Online journey planner: www.vrr.deMobile journey planner: wap.vrr.de or pda.vrr.de

Verkehrsverbund Rhein-RuhrAugustastraße 1 45879 Gelsenkirchen

We wish you a pleasant journeyyour Verkehrsverbund Rhein-Ruhr

effective: January 2011

2 3

Table Of Contents

At a glance 4 – 5

Many ways to travel 6 – 8

Schedule books 8 – 9

Journey planner: online or on your mobile 9

VRR price levels 10

A chip card to keep you mobile 11

Tickets for frequent travellers 11 – 12

Tickets for pupils, students, trainees and apprentices 12 – 13

For active people over 60: BärenTicket 14

Tickets for occasional travellers 14 – 15

Upgrade your ticket 16

Where can you get your tickets? 16

We’ll keep you entertained 17

Mobility without limits 17

A subscription that pays off 18

Mobilzeit 18

The Mobility Guarantee 19

Tickets for all of NRW 19 – 21

Assuring quality for satisfied customers 21 – 23

Our prices at a glance 24 – 25

Your VRR contacts 26 – 27

Dear Customer,

at VRR, we strive every day to make your trip with buses, trams and trains as pleasant as possible. We have designed this brochure specifically for new VRR customers with the intention of giving you all the information you need in order to understand our broad range of products and services.

If any of your questions remain unanswered, our customer service representatives will be happy to help you:Customer service hotline 0 180 3/50 40 30(0.09 Euros/minute when calling via German land line, mo-bile phone max. 0.42 Euros/minute)

Online journey planner: www.vrr.deMobile journey planner: wap.vrr.de or pda.vrr.de

You can also stop by your nearest KundenCenter (customer service centre).

We wish you a pleasant journey

your Verkehrsverbund Rhein-Ruhr

VRR

06Haltern

05Dorsten

25Bottrop/Gladbeck

24Ober-

hausen23

DuisburgNord

33DuisburgMitte/Süd

34Mülheim/

Ruhr45

EssenSüd 46

Hattingen/Sprockhövel

32Krefeld

21Kempen/Grefrath/Tönisvorst

20Nettetal/Brüggen

30Schwalmtal /

Niederkrüchten

31Viersen

41Willich

50Mönchengladbach

51Korschen-

broich52

Neuss/Kaarst

61Greven-broich 63

Rommers-kirchen

62Dormagen

73Langenfeld/

Monheim

53Düsseldorf

Süd

72Jüchen

42Meerbusch 43

Düsseldorf Mitte/Nord

44Ratingen/

Heiligenhaus

55Velbert 67

Schwelm/Ennepetal/Gevelsberg/Breckerfeld66

WuppertalOst

65Wuppertal

West

54Mettmann/

Wülfrath

64Erkrath/Haan/Hilden 74

Solingen

75Remscheid

26Gelsen-kirchen

35Essen

Mitte/Nord36

Bochum47

Witten/Wetter/

Herdecke58

Hagen

27Herne 37

DortmundMitte/West

38Dortmund

Ost

17Recklinghausen/

Herten 28Castrop-Rauxel

15Marl

18Oer-Erken-

schwick/Datteln

29Waltrop

70Wegberg

2190Lünen

2400Bergkamen

2390Kamen

2490Unna

2150Schwerte

2480Holzwickede

08Olfen

01Kerken/

Wachtendonk22

Moers

13Dinslaken

54

At A Glance

We’ve been ensuring our customers’ mobility for over 30 years now – with a unified public transport system that ensures inter-city connections in the metropolitan area between the Rhine, Ruhr and Wupper rivers. It’s the result of the close cooperation of the 26 cities and counties in the VRR area, their communal public transport companies as well as the DB Regio NRW GmbH and five additional railroad companies.

VerkehrsgemeinschaftNiederrhein (VGN)more information atwww.vgn-online.de

9292ov (Niederlande)more information at

www.9292ov.nl

AachenerVerkehrsverbund (AVV)more information at www.avv.de

VerkehrsverbundRhein-Sieg (VRS)more information at www.vrsinfo.de

VerkehrsgemeinschaftMünsterland (VGM)more information at www.muensterland-tarif.de

VerkehrsgemeinschaftRuhr-Lippe (VRL)more information at

www.ruhr-lippe-tarif.de

VRR

06Haltern

05Dorsten

25Bottrop/Gladbeck

24Ober-

hausen23

DuisburgNord

33DuisburgMitte/Süd

34Mülheim/

Ruhr45

EssenSüd 46

Hattingen/Sprockhövel

32Krefeld

21Kempen/Grefrath/Tönisvorst

20Nettetal/Brüggen

60Niederkrüchten

30Schwalm-

tal

31Viersen

41Willich

50Mönchengladbach

51Korschen-

broich52

Neuss/Kaarst

61Greven-broich 63

Rommers-kirchen

62Dormagen

73Langenfeld/

Monheim

53Düsseldorf

Süd

72Jüchen

42Meerbusch 43

Düsseldorf Mitte/Nord

44Ratingen/

Heiligenhaus

55Velbert 67

Schwelm/Ennepetal/Gevelsberg/Breckerfeld66

WuppertalOst

65Wuppertal

West

54Mettmann/

Wülfrath

64Erkrath/Haan/Hilden 74

Solingen

75Remscheid

26Gelsen-kirchen

35Essen

Mitte/Nord36

Bochum47

Witten/Wetter/

Herdecke58

Hagen

27Herne 37

DortmundMitte/West

38Dortmund

Ost

17Recklinghausen/

Herten 28Castrop-Rauxel

15Marl

18Oer-Erken-

schwick/Datteln

29Waltrop

70Wegberg

08Olfen

01Kerken/

Wachtendonk

VRR tariff valid on all lines in VRR-VRL passage only

VRR tariff only valid on certain lines

VRR

06Haltern

05Dorsten

25Bottrop/Gladbeck

24Ober-

hausen23

DuisburgNord

33DuisburgMitte/Süd

34Mülheim/

Ruhr45

EssenSüd 46

Hattingen/Sprockhövel

32Krefeld

21Kempen/Grefrath/Tönisvorst

20Nettetal/Brüggen

60Niederkrüchten

30Schwalm-

tal

31Viersen

41Willich

50Mönchengladbach

51Korschen-

broich52

Neuss/Kaarst

61Greven-broich 63

Rommers-kirchen

62Dormagen

73Langenfeld/

Monheim

53Düsseldorf

Süd

72Jüchen

42Meerbusch 43

Düsseldorf Mitte/Nord

44Ratingen/

Heiligenhaus

55Velbert 67

Schwelm/Ennepetal/Gevelsberg/Breckerfeld66

WuppertalOst

65Wuppertal

West

54Mettmann/

Wülfrath

64Erkrath/Haan/Hilden 74

Solingen

75Remscheid

26Gelsen-kirchen

35Essen

Mitte/Nord36

Bochum47

Witten/Wetter/

Herdecke58

Hagen

27Herne 37

DortmundMitte/West

38Dortmund

Ost

17Recklinghausen/

Herten 28Castrop-Rauxel

15Marl

18Oer-Erken-

schwick/Datteln

29Waltrop

70Wegberg

08Olfen

01Kerken/

Wachtendonk

Bus Buses are an ideal way to get around within cities and adja-cent regions. A closely spaced network of bus stops makes sure you’ll never have to walk too far. Some regional bus li-nes may have special designations such as “Stadtlinie” (city line) or “Ortsbus” (O – local bus).

NachtExpress (NE – night express) NachtExpress buses and regional trains help you get around after hours – along with regular RegionalExpress, Regional-Bahn and S-Bahn trains. As a rule, NachtExpress vehicles run every 60 minutes at weekends and before holidays, de-parting from central train stations and bus malls and going to the outlying areas or neighbouring cities. In some cities NachtExpress buses and trains run every night.

TaxiBus A TaxiBus is a taxi that always follows a set route and runs on a predetermined schedule just like a regular bus. How -ever, a TaxiBus must be ordered no later than 30 minutes prior to the desired time of departure. TaxiBuses can be used with valid VRR tickets; tickets can be purchased from the driver. Please contact your local public transport company for additional information.

AnrufSammelTaxi (AST – collective call taxi) In most rural and suburban areas, ASTs depart from AST stops at scheduled times. Customers can select the des-tination within a certain service area; ASTs do not follow fixed routes, so you can have the driver drop you off right at your front door. ASTs must be ordered by phone at least 30 minutes prior to departure. A special AST ticket is required. This ticket only costs slightly more than a VRR ticket.

Please note that AST tickets do not allow you to use any other VRR services.

Die Verkehrsmittel

RegionalExpress (RE – regional express trains) RegionalExpress trains allow you to travel longer distances between cities quickly and comfortably.

RegionalBahn (RB – regional trains) RegionalBahn trains usually connect cities with the surrounding areas and stop at all stations.

S-Bahn (S – express trains) S-Bahn connections make up the backbone of the VRR train system. They service all stations along the main traffic corridors.

Stadtbahn (U – underground) Stadtbahn trains run at high frequencies and travel below ground or on designated tracks above ground, which makes them a great way to get around town without being slowed down by traffic. The scenic Schwebebahn (suspended train) in Wuppertal, the fully automated SkyTrain at the Düsseldorf Airport and the H-Bahn in Dortmund are also part of the Stadtbahn system.

SchnellBus (SB – express bus) SchnellBus lines run wherever train tracks are not available and connect central locations as directly as possible.

CityExpress (CE – city express bus) CityExpress buses give you a way to travel quickly within cities. They run at high frequencies and only service select bus stops.

Straßenbahn (tram) Trams complement Stadtbahn lines.

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Special services for special destinations Virtually all cities within the VRR area offer, in addition to our standard transport services, special amenities for events, museum visits, ship cruises, and car sharing. You’ll be surprised by the wide variety of services we offer.

Please remember that all of our drivers will be happy to help you whenever you travel with us.

Schedule Books

Most of our schedules are published annually as convenient books – either in January or in June. They contain all the schedules and information you need to travel with VRR. Some schedule books also contain detailed maps to help you get around. Please note that schedule books are only available in German.

The following schedule books can be obtained from VRR or local transport companies:

K Verbundfahrplan Schnellverkehr (express train and S-Bahn schedules for all of VRR)

K Bochum scheduleK Bottrop/Kreis Recklinghausen scheduleK Castrop-Rauxel scheduleK Dormagen/Grevenbroich/Jüchen/Rommerskirchen sche-

duleK Dortmund scheduleK Duisburg scheduleK Düsseldorf/Meerbusch scheduleK Ennepetal/Breckerfeld/Gevelsberg/Schwelm/

Wetter scheduleK Erkrath/Haan/Hilden scheduleK Essen scheduleK Gelsenkirchen scheduleK Hagen/Herdecke scheduleK Hattingen/Sprockhövel/Witten scheduleK Herne scheduleK Krefeld schedule

K Mettmann/Heiligenhaus/Ratingen scheduleK Fahrplan Mettmann/Heiligenhaus/RatingenK Mönchengladbach/Korschenbroich scheduleK Monheim/Langenfeld scheduleK Mülheim an der Ruhr scheduleK Neuss/Kaarst scheduleK Oberhausen scheduleK Remscheid scheduleK Solingen scheduleK Velbert/Wülfrath scheduleK Kreis Viersen scheduleK Wuppertal schedule

Journey Planner: Online Or On Your Mobile

The online journey planner at www.vrr.de/en is a conveni-ent alternative to printed schedule books. Just enter your point of departure and where you would like to go, and you’ll get all the information you need – including maps of most train stations and stops. You can also generate schedules for any line at any stop in the VRR area or get a list of all lines and departure times at a certain stop or train station.

Your WAP-enabled mobile phone lets you access the jour-ney planner as well. Just go to wap.vrr.de or pda.vrr.de.

Tip: You can also receive individual travel information by phone: simply call the VRR customer service hotline at 0 180 3/50 40 30 (0.09 Euros/minute when calling via German land line, mobile phone max. 0.42 Euros/minute).

VRR Price Levels

Kurzstrecke (short trip) In most cities, the short trip ticket allows you to travel three or four stops. Please refer to the list at each stop to see which destinations you can reach with a short trip ticket.

Price level A Price level A is valid for trips within one fare zone. In those cities which span two fare zones (Dortmund, Düsseldorf, Duisburg, Essen and Wuppertal), price level A is valid for travel in the entire city. Price level A is also valid for trips between two adjacent tariff cells (“Waben”) in neighbouring cities. Price level A is divided in levels A1 and A2:A1 valid in smaller cities and rural areas

A2 valid in 17 large cities with higher quality public trans-port services, such as more connections per hour, faster Stadtbahn connections, NE lines etc.

Price level B Price level B tickets allow you to travel to your neighbouring cities – and sometimes even further.

Price level C Price level C is intended for medium range trips. It is valid in two adjacent central tariff zones of your choosing as well as all tariff zones adjacent to them – sometimes even further. The two central tariff zones must be adjacent to one another and a bus, tram or train connection must exist between them.

Price level D Tickets in price level D are valid throughout the entire VRR area (see map on pages 4/5).

A Chip Card To Keep You Mobile

Subscription tickets are issued as a chip card with the following advantages:

K Convenient – no need to purchase a stamp every month.

K Easy ticket alterations – have your price level, tariff zone or ticket type changed right in your customer service cen-tre (KundenCenter).

K Quick replacement of lost or stolen cards for a nominal fee.

Tickets For Frequent Travellers

Ticket2000 Ticket2000 includes the following features:

K Valid for an unlimited number of trips in the ticket validity area (see pages 10/11 for details).

K Valid in the entire VRR area (see map on pages 4/5) du-ring the following times: after 7 p.m. on Mondays through Fridays; all day at the weekends and on official holidays as well as on December 24th and December 31st. During these times you may also take along one adult and/or up to three children under the age of 15 at no extra charge.

K Take along a bicycle in the ticket validity area at no extra charge.

K Can be issued as a transferable or non-transferable ticket (photo identification required when using non-transfera-ble ticket).

K Mobility Guarantee up to 30 Euros see pages 18/19 for details).

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K In your validity area you can bring along a bicycle free of charge at any time.

K Bring along a bicycle and another person free of charge; valid in the entire VRR area Mondays through Fridays from 7 p.m., all day at the weekends, official holidays as well as December 24th and December 31st.

K Issued as a non-transferable ticket (photo identification required).

K Mobility Guarantee up to 20 Euros (see pages 18/19 for details).

YoungTicket YoungTicket is for those who do not want to buy a monthly subscription. It is valid 24 hours a day for an entire month in the price level purchased. However, it does not include the added benefits of allowing you to bring along another person free of charge or validity in the entire VRR area at certain times. An upgrade ticket must also be purchased to bring along a bicycle.

SchokoTicket The SchokoTicket is the ticket for all pupils and students from primary school through secondary school up to 25 years old; for other schools please refer to paragraphs 97 and 118 of the Schulgesetz NRW (School Law of North Rhine Westphalia).

K The SchokoTicket is only available as an annual subscrip-tion. It is valid 24 hours a day on all buses, trams and regional trains in the entire VRR area.

K Issued as a non-transferable ticket (photo identification required).

SchöneFerienTicket NRW The SchöneFerienTicket NRW is for all pupils under 21. It is valid on all buses and trams as well as all regional trains in North Rhine Westphalia during the following holidays: Easter, summer, autumn and Christmas.

Ticket1000 Ticket1000 is the affordable, non-transferable alternative to Ticket2000 (photo identification required):

K Take along one adult and/or up to three children under the age of 15 at no extra charge during the following times: after 7 p.m. on Mondays through Fridays; all day at the weekends and on official holidays as well as on December 24th and December 31st.

K Mobility Guarantee up to 20 Euros (see pages 18/19 for details).

K None of the other Ticket2000 features are included (such as transferability, free bike transport).

Please note: Both Ticket2000 and Ticket1000 are also available as 9 o’clock Tickets. This means they are valid starting at 9 a.m. Mondays through Fridays. All other ticket features apply.

Cheaper By The Dozen: Our Annual Subscriptions

We make saving money easy. Just purchase an annual ticket subscription.

K For example, you’ll save 13.54 Euros a month by subscribing to a price level B, 9 o’clock Ticket2000.

Tickets For Pupils, Students, Trainees and Apprentices

YoungTicketPLUS YoungTicketPLUS is available to apprentices, trainees, interns etc.:

K YoungTicketPLUS is available as an affordable annual sub-scription in all 4 price levels (depending on the route bet-ween your training centre or school and your residence; see page 10 for details).

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Maximum validity time

TagesTicket (Day Ticket) The TagesTicket is valid for all trips for one person on one day. Validity runs from time of stamping until late that night.** until 3 a.m. the following day

Advantages:K Stamp once, travel all day.K Travel back and forth as often as you wish: convenient

and flexible within the ticket validity area of your choice.K Save money by the third trip.

GruppenTicket (Group Ticket)Families or groups of up to 5 persons can travel together by bus and tram for a whole day.** until 3 a.m. the following day

Advantages:K Stamp once for the entire group.K Travel back and forth as often as you wish in the ticket

validity area.K Save money after the 3rd person (price level A) or after

the 2nd person (price levels B, C, D).

For Active People Over 60

BärenTicket The BärenTicket subscription is for all active people over 60:

K Valid in the entire VRR area.K Non-transferable ticket (photo identification required).K First class travel in all regional trains.K Take along one adult and/or up to three children under

the age of 15 at no extra charge during the following times: after 7 p.m. on Mondays through Fridays; all day at the weekends and on official holidays as well as on December 24th and December 31st in the entire VRR area (also first class).

K Bring along a bicycle or a dog free of charge.K Travel with the Casino Bus (Hohensyburg) with the

purchase of an upgrade ticket (ZusatzTicket).K Mobility Guarantee up to 30 Euros

(see pages 18/19 for details).K Simple conversion from Ticket1000 and Ticket2000

subscriptions to BärenTicket possible.

Tickets For Occasional Travellers

EinzelTicket (Single Fare Ticket)K Valid from point of purchase to desired destination

within the ticket validity area.K Transfers included (not valid for round and return trips).K Also available for short trips.

4er Ticket (4 Trip Ticket)K Up to 15% cheaper than the EinzelTicket (Single Fare

Ticket)K Good for four single fares including required transfers

within the ticket validity area (not valid for round or return trips).

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Short Trip A B C D

up to30 minutes

up to 90 minutes

up to 2 hours

up to 3 hours

up to 4 hours

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We’ll Keep You Entertained

Buses, trains and trams are the ideal way to get to museums or sporting events without having to waste time looking for a parking space. This is why VRR offers a special service for public transport customers: We issue FreizeitLust, an event calendar with great tours and destinations in the VRR area. The printed issue is complemented by our email newsletter FreizeitLust online which offers current recreational infor-mation and can be ordered online. In addition, you can find recreational ideas at the VRR event calendar at www.vrr.de. Please note that these services are only available in German.

Mobility Without Limits

Local buses and trains may also be used in the adjacent region of the transport provider Verkehrsgemeinschaft Ruhr-Lippe (VRL) to Bergkamen, Kamen, Holzwickede, Lü-nen, Schwerte and Unna. This also applies to BärenTicket subscribers for the route to Borken in the region of the transport provider Verkehrsgemeinschaft Münster (VGM). All local means of transport may also be used for the destina-tions Alpen, Dinslaken, Geldern, Hünxe, Issum, Kamp-Lint-fort, Kerken, Moers, Neukirchen-Vluyn, Rheinberg, Rheurdt, Schermbeck, Straelen, Voerde, Wachtendonk, and Wesel in the region of the transport provider Verkehrsgemeinschaft Niederrhein (VGN) except for the Deutsche Bahn trains. For more information, please visit www.vrr.de.

Upgrade Your Ticket

ZusatzTicket (Upgrade Ticket) This ticket is an upgrade for an existing monthly ticket and is valid for one person and one trip for the following:

K Trips outside of your ticket‘s validity area (not valid for occasional traveller ticket upgrades).

K First class travel in regional trains (not valid for Schoko - Ticket, YoungTicket and YoungTicketPLUS).

K One way trip between Kaldenkirchen Bf and Venlo Station (Netherlands).

K Travel with the Casino Bus (Hohensyburg).

K Bring a bicycle along if this service is not already included with your ticket.

Where Can You Get Your Tickets?

You can purchase tickets at any KundenCenter (customer service centre), public transport company ticket counters, private sales agencies and ticket machines throughout the VRR area or via Internet. EinzelTickets, TagesTickets and Zu-satzTickets may also be purchased from our drivers. Please remember to stamp your ticket before beginning your trip. You will find stamping machines in all buses and trams as well as on platforms and stairs leading up to plat-forms.

Note: Tickets obtained from our drivers and some ticket ma-chines are stamped at the time of purchase.

The Mobility Guarantee

The Mobility Guarantee allows you to take a taxi or a train that would require an upgrade ticket (IC/EC or ICE) to your destination. We will refund the cost to you if:

K your preferred means of transportation departs more than 20 minutes later than scheduled in the timetable and

K no other obvious means of transportation to your destination such as bus or tram is available.

We will reimburse you the cost up to 30 Euros for Bären -Ticket and Ticket2000 customers and up to 20 Euros for all other ticket holders. You only need submit a request for a refund. The necessary forms are available from all transport companies or for download on the internet. No refund will be issued if the delay is caused by strike activity, an act of nature or terrorism (for example an environmental catastro-phe, bomb threat etc.).

Please note: Other people included on your ticket are also entitled to the Mobility Guarantee.

Tickets For All Of North Rhine Westphalia (NRW)

SchönerTagTicket NRW 5 PersonsK Valid for up to 5 persons or families with an unlimited

number of their own children under 15 years of age in all of North Rhine Westphalia.

K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays.

K For travel in second class in regional trains as well as all buses and trams in North Rhine Westphalia.

A Subscription That Pays Off

Our subscription customers are rewarded for their loyalty to public transport: Twice a year they receive the AboLust booklet by mail – and with it a wide range of extras and special offers for various recreational destinations. Just like our tickets, AboLust comes in age specific issues for holders of SchokoTicket and YoungTicketPLUS, BärenTicket subscri-bers and for holders of Ticket1000 and Ticket2000.

Mobilzeit

Our customer newsletter “Mobilzeit” contains interesting and entertaining stories and reports about public trans-port in the VRR area. The news-letter also offers a wide range of recreati-onal information. Additionally, the magazine “spectrum” and the electronic newsletter “spectrum online” supply the interested public with news and background information about the VRR.

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Simple as can be: KombiTicketWhen you visit trade shows, concerts, sporting events, amusement parks or similar venues, check to see if your ad-mission ticket has the KombiTicket logo. If you see it, you’ll save money: KombiTickets include the VRR fare to the venue and back. KombiTickets are available at ticket sales offices, from the venue’s organizer and all sales counters with the KombiTicket logo.

Assuring Quality For Satisfied Customers Competition for better service In recent years, competition has begun to play an important role in regional train traffic: VRR bids out train routes in a European competition process and selects the competitor with the most attractive offer. Quality is an important factor in the competitor selection process – to the benefit of our customers. All contracts awarded to rail companies contain quality standards.

Rail companies that do not meet these standards have to pay penalties. In order to make sure all quality standards are met, VRR has developed a state-of-the-art quality con-trol system that objectively measures service quality and includes customer opinions by conducting regular surveys. This system is part of our contract with the railroad compa-nies and ensures that the Deutsche Bahn and the various private companies such as Regiobahn, Abellio, Prignitzer Eisenbahn and NordWestBahn have a vested interest in providing top-notch service to you.

SchönerTagTicket NRW Single K Valid for one person throughout North Rhine Westphalia.

K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays.

K For travel in second class in regional trains as well as all buses and trams in all of North Rhine Westphalia.

SchöneFahrtTicket NRWK Valid for one person throughout North Rhine Westphalia.

K Good for two hours after cancellation.

K For travel in second class in regional trains as well as all buses and trams in all of North Rhine Westphalia.

K Children from 6 to under 15 years of age travel for half price.

Schönes-Wochenende-Ticket (Weekend Ticket)K Valid for all regional trains throughout the entire country

and all buses and trams in the entire VRR area.

K Valid Saturdays or Sundays from midnight until 3 a.m. the following day for 5 persons or parents/grandparents (maximum of 2 adults) with an unlimited number of own children/grandchildren under 15 years of age.

K For travel in second class

Please note: SchönerTagTicket NRW and SchöneFahrtTicket NRW are available throughout North Rhine Westphalia at all DB (Deutsche Bahn) ticket counters, ticket vending machi-nes and locally at all transport company customer service centres (KundenCenter) as well as in some cases from your bus driver.

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Travel safelyThe “Zentralstelle für Sicherheit und Prävention” (ZeRP, central office for security and prevention) interprets report data and diffuses problems at stops and stations. These ac-tivities have been aided by committed customers and have lead to visible results. Another important element is the “prevention kit,” which is well-known and in demand even beyond the VRR’s borders. It details and documents solutions to various types of pro-blems.

ZeRP has also started numerous problem-oriented projects beginning in 2001 – such as the project “Youngsters and Graffiti”. VRR also supports existing projects of various pub-lic transport companies – for example the educational pro-ject “Adolescent Bus Escorts”, and helps interested trans-port companies with the introduction of similar projects.

Customers help ensure qualityOur own customers play an active role in ensuring that our quality standards are met. They help us and our transport companies improve our services. In recent years, over 300 volunteer LinienScouts (line scouts) have been keeping us informed about punctuality, safety, service and comfort. By giving us the customers’ point of view, LinienScouts supply important indications about where our services can be improved. This means that volunteers play a vital role in making our quality control offensive successful.

Well-kept train stations don’t just make a trip more enjoya-ble, they also make the surrounding area more attractive. That’s why volunteer “Bahnhofspaten” (station chaperones) keep a watchful eye over “their” station. They take respon-sibility and keep their station attractive by reporting any damage to the responsible rail company.

The unique pilot project “citizens advise citizens” is another way in which volunteers make a difference. Advisors perso-nally inform fellow citizens about current recreational events and about the public transport services in their part of town. This project originated in Hilden, but this highly individual form of information exchange is expected to be expanded to other cities.

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Our Prices At A Glance

Tickets for occasional travellers (all prices listed in Euros)

price level

ticket A1 A2 B C D

Ticket2000 64.75 66.75 95.55 121.15 146.80

subscription 55.57 57.29 82.01 103.98 126.00

monthly savings 9.18 9.46 13.54 17.17 20.80

T2000 9 Uhr 47.55 48,85 71.70 89.80 109.25

subscription 40.81 41.93 61.54 77.08 93.77

monthly savings 6.74 6,92 10.16 12.72 15.48

Ticket1000 59.15 61.10 89.95 116.90 140.80

subscription 50.77 52.44 77.20 100.34 120.85

monthly savings 8.38 8.66 12.75 16.56 19.95

T1000 9 Uhr 43.30 44.70 65.70 84.95 103.40

subscription 37.16 38.37 56.39 72.91 88.75

monthly savings 6.14 6.33 9.31 12.04 14.65

BärenTicket 64.90

Tickets for occasional travellers (all prices listed in Euros)

Ticket price level

short trip A B C D

single adult 1.40 2.30 4.70 9.60 11.40

single child 1.40

4erTicket adult 5.10 8.40 16.50 33.40 39.20

4erTicket child 5.10

Day Ticket -- 5.50 10.90 22.40 25.40

Group Ticket -- 12.20 18.10 29.80 35.10

Tickets for students, apprentices and trainees (all prices listed in Euros)

ticket/price level A1 A2 B C D

YoungTicket 44.30 44.70 66.45 85.40 92.40

YoungTicketPLUS(subscription) 38.57 38.87 56.22 71.07 76.91

monthly savings 5.73 5.83 10.23 14.33 15.49

SchokoTicket 28.70

Pricing for the SchöneFerienTicket NRW (Holiday Ticket)

summer holiday 52.00

other holidays, each 24.50

Price (all prices listed in Euros)

Monthly surcharge first class 46.30 subscription 39.74

IC-/EC- surcharge* 60.60* subscription 51.40*

*prices subject to change after December 31, 2011

Tickets for all of NRW** (all prices listed in Euros)

Schönes-Wochenende-Ticket 39.00*

SchönerTagTicket NRW 5 persons 36.00*

SchönerTagTicket NRW single 26.00*

SchöneFahrtTicket NRW (adult) 16.60

SchöneFahrtTicket NRW (child) 8,30

* Not including 2.00 Euro service charge per ticket at purchase at DB (Deutsche Bahn ticket counters.

** prices subject to change after December 31, 2011

1. Klasse (First Class) and IC/EC surchargesYou would like to travel faster or more comfortably? The following surcharges allow you to travel first class or use the faster Intercity/Eurocity connections.

Please note: picture ID required when travelling with a non-transferable ticket.

Your VRR Contacts:

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Ihre Ansprechpartner im VRR:

ABELLIO Rail NRW GmbHEckeseyer Str. 110 · 58089 Hagenwww.abellio-rail-nrw.de · ph. 0 180 3/22 45 67 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Bochum-Gelsenkirchener Straßenbahnen AGUniversitätsstr. 58 · 44789 Bochumwww.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Rheinbahn AGHansaallee 1 · 40549 Düsseldorfwww.rheinbahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Stadtwerke Neuss GmbHMoselstr. 25–27 · 41464 Neusswww.stadtwerke-neuss.de · Tel. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Stadtwerke Oberhausen AGMax-Eyth-Str. 62 · 46149 Oberhausenwww.stoag.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Straßenbahn Herne – Castrop-Rauxel GmbHAn der Linde 41 · 44627 Hernewww.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

SWK MOBIL GmbHSt.-Töniser Str. 124 · 47804 Krefeldwww.swk.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Vestische Straßenbahnen GmbHWesterholter Str. 550 · 45701 Hertenwww.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Verkehrsverbund Rhein-RuhrAugustastr. 1 · 45879 Gelsenkirchenwww.vrr.de · ph. 0 180 3/50 40 34 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

BVR Busverkehr Rheinland GmbHKC Martinusstr. 36 · 41564 Kaarst · ph. 0 21 31/5 12 96-13/-17KC Friedrichstr. 259 · 42551 Velbert · ph. 0 20 51/91 98-19/-22www.bvr-online.de

DB Regio NRW GmbHVerkehrsbetrieb S-Bahn Rhein-Ruhr · Hollestr. 3 · 45127 Essenwww.bahn.de/nrw · ph. 0 180 3/464 006 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Hagener Straßenbahn AGAm Pfannenofen 5 · 58097 Hagenwww.strassenbahn-hagen.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

DSW21 (Dortmunder Stadtwerke AG)Deggingstr. 40 · 44141 Dortmundwww.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Niederrheinische Verkehrsbetriebe AGHomberger Str. 113 · 47441 Moerswww.niag-online.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

NVV AGRheinstr. 70 · 41065 Mönchengladbachwww.nvv-ag.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

NordWestBahn GmbHAlte Poststr. 9 · 49074 Osnabrückwww.nordwestbahn.de · ph. 0 180 5/60 01 61 (14 ct/min. when calling via German land line, mobil phone max. 42 ct/min.)

Keolis Deutschland GmbH & Co. KGNiederlassung eurobahn · Unionstr. 3 · 59067 Hammwww.eurobahn.de · ph. 0 180 2/9 27 37 27 (0.06 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

Mülheimer VerkehrsGesellschaft mbHDuisburger Str. 78 · 45479 Mülheim an der Ruhrwww.mhvg.de · ph. 02 08/4 51 14 51

Duisburger Verkehrsgesellschaft AGBungertstr. 27 · 47053 Duisburgwww.dvg-duisburg.de · ph. 02 03/604 4555

Essener Verkehrs-AGZweigertstr. 34 · 45130 Essenwww.evag.de · ph. 02 01/8 26-12 34

Niederrheinwerke Viersen mobil GmbHRektoratstr. 18 · 41747 Viersenwww.niederrheinwerke.de · ph. 0 21 62/37 13 81

Prignitzer Eisenbahn GmbHKC Oberhausen · Willy-Brandt-Platz 1 · 46045 Oberhausenwww.prignitzer-eisenbahn.de · ph. 02 08/82 85 88 82

Regiobahn Fahrbetriebsgesellschaft mbHAn der Regiobahn 15 · 40822 Mettmannwww.regio-bahn.de · ph. 0 21 04/305-400

StadtBus Dormagen GmbHKirschfeld 8 · 41542 Dormagenwww.stadtbus-dormagen.de · ph. 0 21 33/1 94 49

Stadtwerke Remscheid GmbHNeuenkamper Str. 81–87 · 42855 Remscheidwww.stadtwerke-remscheid.de · ph. 0 21 91/16 43 43

Stadtwerke Solingen GmbH VerkehrsbetriebWeidenstr. 10 · 42655 Solingenwww.sobus.net · ph. 02 12/2 95-22 22

Verkehrsgesellschaft der Stadt Velbert mbHThomasstr. 1 · 42551 Velbertph. 0 20 51/9 55-2 18

Verkehrsgesellschaft Ennepe-Ruhr mbHWuppermannshof 7 · 58256 Ennepetalwww.ver-kehr.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute when calling via German land line, mobil phone max. 0.42 Euro/minute)

WSW mobil GmbHBromberger Str. 39–41 · 42281 Wuppertalwww.wsw-online.de · ph. 02 02/5 69 52 00

Bahnen der Stadt Monheim GmbHDaimlerstr. 10 a · 40789 Monheimwww.bahnen-monheim.de · ph. 0 21 73/9 57 40

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