Welcome newCredentialed Trainer Fellows

& Credentialed Trainer Faculty!

Whitebox, Training Room 3May 20, 2013

Housekeeping

• Cell phones, pagers, email• Breaks• Restrooms• Smoking• Parking

Today’s ScheduleTime Leader What

8:30 – 9:00 am You Settle in

9:00 – 11:00 am Rob Welcome & Orientation

11:00 – 12:00 pm Stephanie CHL 101

12:00 pm – 1:00 pm You & Instructional Designers Teambuilding & Lunch

About Cone Health

• 6 hospitals• 2 medical centers• 3 urgent care centers• 70 clinics• 10,000 employees & others• And growing!

Vision & Mission

VisionCone Health will be a national

leader in delivering measurably superior healthcare.

MissionWe serve our communities by

preventing illness, restoring health and providing comfort, through exceptional people delivering exceptional care.

Cone Health Values

About Cone HealthLink

• Integrated Electronic Medical Record

• The one system that coordinates all patient care across the network

• “One Patient, One Chart, One Team, One Network”

Benefits of Cone HealthLink

Improves the quality of care we deliver to our patients:- Patient Safety & Outcomes- Patient & Clinical Staff Communications

- Accessibility to quality information at the point of care

HR Brief

• Standards of behavior• Dress code (including shoes & perfume)• Sexual harassment prevention• Attendance• Patient privacy

Safety

• Codes• Fire (RACE/PULL), other disasters• Infection prevention• Blood borne pathogens• Web portal• Notification if you are ill or in an accident

What will be your role?

Become credentialed

Provide training & support

1-to-1, at the elbow, phone, JIT

Classroom teaching & coaching

Maintain & edit training materials

Job shadowing & floor support

What You Will Be Doing

Your CHL PartnersRed Lanyard = Super User

1st line of support• Promotes ownership• Initial focus on workflows

Red Lanyard = Super User 1st line of support• Promotes ownership• Initial focus on workflows

Black Lanyard = trainers, contractors, and Epic resources

2nd line of support• Can assist with workflow/training• Should know if system is incorrect

Black Lanyard = trainers, contractors, and Epic resources

2nd line of support• Can assist with workflow/training• Should know if system is incorrect

Tracking your time

• Flexible hours around your schedule• Temporary part-time, volunteer position• About 20 hour weeks (more authorized)• Use the spreadsheet that Heather created

New Fellows Checklist Extend a personal welcome. Tour the Department. Explain scheduled working hours and

method of timekeeping. Make arrangements for the individual(s) to

be accompanied to lunch the first day. Discuss lunch and break periods. Discuss training timetable. Discuss notification procedure in the event

of illness or accident. Review absenteeism and tardiness policy. Identify washroom and other facilities

(cafeteria, Employee Health, etc.). Explain security procedures for department. Discuss parking for department and shift.

Introduce staff members. Identify work area and location of

equipment, supplies and storage space. Review and discuss job description. Explain job/role responsibilities. Provide required information and training on

bloodborne pathogens. Review TB control plan in infection control

manual. Discuss safety rules, drills, emergency codes,

use of safety equipment and review all hazardous waste materials/protocols and location of all related manuals.

Review department dress code. Explain Smoke Free Campuses. Complete the Remote Access Agreement.

What can you expect from Rob?

Work / life balance

Be honest & fair

Routine feedback

Recognize successes

Timely communications

Supportive of your development

Hold all accountable for performance

Be available

You Matter!

Robert SmithDirector of TrainingWork 336.832.8405Email robert.smith@conehealth.com