Welcome Address
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Transcript of Welcome Address
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Welcome AddressAndre le RouxMD, Interactive Intelligence – Africa Region
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Interactive Intelligence
• Founded 1994
• Publicly traded: Nasdaq ININ
• Innovative, first-to-market approach
• Headquarters: Indianapolis, Indianao Regional North America HQ offices:
Denver, CO Irvine, CA Herndon, VA St. Louis, MO
o Offices throughout EMEA, APACand Latin America
• 1,200+ employees worldwide
• Annual revenues more than $209 million… and growing!
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Global Market Coverage
Offices in 16 countries
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Global Market Coverage
90+ Territory Managers Worldwide350 resellers in 104 countries
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Global Market Coverage
Over 4,000+ customersin 95+ countries
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Thousands of Global Customers
4,000+ organizations in virtually every industry
Customer installations in 95+ countries
Products offered in all major European and Asian languages
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Gartner Recognition
Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., June 27, 2012
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Markets Served
In cloud or on-premises
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Q1 Update
• Recurring revenues up 31% to 52% of total revenue
• Cloud based orders increase to 29% of total orders
• Cloud based revenues increase 81%
• ININ acquired certain assets of its South African reseller, ATIO in January 2012
• ININ acquired its Netherlands reseller, Brightware B.V.
• CRM magazine named ININ contact centre infrastructure as Service Leader winner for 2012, beating out larger competitors based on company direction, customer satisfaction and cost.
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Local Office (ININ SA)
• Situated in Tuscany Office Park, Rivonia.
• ININ SA Team composition– Full Technical Service Delivery– Professional Services (Business Analysis & Project Management)– Sales and Account Management– Financial and HR
• Revamping local office and should be completed by mid Aug 2012– Auditorium facility (customer events and product discussions)– Full Training Room Facility & Certified trainer – Full Demo Facility
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Thank You