W E L C O M E A B O A R D

Pilatus Aircraft LtdP.O. Box 9926371 Stans, Switzerland Tel: + 41 41 619 62 96 Fax: + 41 41 619 62 24

Pilatus Business Aircraft, Ltd.11755 Airport WayBroomfield, Colorado 80021, USATel: + 1 303 465 9099 Fax: + 1 303 465 9190

Pilatus Australia Pty Ltd 17 James Schofield DriveAdelaide Airport SA 5950, Australia Tel: + 61 8 8234 4433 Fax: + 61 8 8234 4499

www.pilatus-aircraft.com1.800.PILATUS

PIL0511D

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www.pilatus-aircraft.com

We are the largest and most experienced

manufacturer of single-engine turboprops

in the world and are headquartered in Stans,

Switzerland. Welcome to the Pilatus family.

This brochure is designed as an orientation

to all the great services, warranties,

information and culture that await you.

Pilatus Aircraft Ltd

PAGE

Your best resource when considering the

purchase or servicing of a PC-12 is your nearest

Pilatus Center. They can help you locate and

purchase the right aircraft for your mission and

best value for your investment.

Whether it is knowledge of service bulletin history,

maintenance requirements, the resale market,

inventory selection, model change history, or

even the history of any particular serial number

aircraft, your Pilatus Center is the expert when

it comes to understanding the PC-12.

It’s why Pilatus has been selected #1

in customer service for the last 12 years

in a row by Pro Pilot Magazine.

See fold-out cover for sales & service center contact information

Pilatus Authorized Sales & Service Centers

3

Pilatus PC-12 New Aircraft Warranty

A i r c r a f t

2 years/2,000 Hour Systems

7 years/5,000 Hour Airframe

Pilatus PC-12 New Aircraft Limited

Warranty Policy

E n g i n e

5 years/2,500 Hour

Pratt & Whitney Canada Corp.

Enhanced Warranty for New Engines:

www.pwc.ca/en/home

A v i o n i c s

3 year Standard Warranty

Honeywell New Aircraft Product Warranty:

https://portal.honeywell.com/wps/portal/

aero/support

P r o p e l l e r

2 years/2,500 Hour

Hartzell Propeller Inc.

New Aircraft Limited Warranty:

www.hartzellprop.com

Wa r r a n t y A c t i v a t i o n / Tr a n s f e r O w n e r /O p e r a t o r I n f o r m a t i o n

Transfer the Owner Information by

contacting your nearest Service Center

Facility or www.pilatus-aircraft.com

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5

N e w A i r c r a f t

Each new PC-12 from Pilatus gets delivered with

a set of documents that includes a valid revision

service for two years. The set of documents are

available in paper or electronic format (when

available) and includes:

• Airplane Flight Manual (AFM)

• Aircraft Maintenance Manual (AMM)

• Illustrated Parts Catalogue (IPC)

• Tool and Equipment Manual (TEM)

• Structural Repair Manual (SRM)

• Wiring Diagram Manual (WDM)

• Service Letters (SL)

• Service Bulletins (SB)

• Component Maintenance Manuals (CMM)

The following additional documents are also

included in the delivery package (though the

revision services are normally handled by the

respective Original Equipment Manufacturers

directly):

• Engine Maintenance Manual (EMM)

from P&WC

• Propeller Owner Manual from Hartzell

S u b s c r i p t i o n s / D o w n l o a d s

Publications are available online

at www.pilatus-aircraft.com

Customer Support > Publications > PC-12

F r e e d o w n l o a d s

• Documentation Status List

• Flight Manual Temporary Revisions

• Aircraft Maintenance Manual Chapters 00, 04

and 05 (Introduction, Airworthiness Limitations

and Scheduled/Unscheduled Maintenance)

• Service Bulletins (Information

& Decision Base relevant pages)

• Service Letters Index

• Safety Information

• PC-12 NG Data Loading Guide

Publications

S i m C o m : F l i g h t Tr a i n i n g

All your training needs for the PC-12 NG

and earlier models are handled by SimCom

in Orlando, Florida or Scottsdale, Arizona

depending on the aircraft model. Feel free to

contact them with any questions about training.

www.simulator.com or call 800.272.0211.

C A M P : D i g i t a l M a i n t e n a n c e Tr a c k i n g

CAMP Systems International is the largest

independent provider of aircraft maintenance

tracking services to the business aviation

market and is the exclusive Pilatus

recommended maintenance tracking service

for all PC-12 aircraft. For more information,

visit www.campsystems.com

I N D S : ( P C – 1 2 N G o n l y )I N AV – S y s t e m s u b s c r i p t i o n

The data required for Honeywell’s INAV-System

is provided by Honeywell and Jeppesen through

their partnership called Integrated Navigation

Data Service (INDS). An INDS subscription

provides INAV-System subscription for Naviga-

tion Data, Airspace and Communication Data,

EGPWM Data, and Aircraft Configuration Data

as well as Jeppesen Terminal Charts, Approach

Charts, Airport Diagrams, SIDs, STARs, NOTAMs,

Airspace Information and Noise Abatement Pro-

cedures. For more information and to order the

CD ROMs, contact INDS at +1 888 309 7555

or +1 303 328 6948 outside the United States,

or visit www.epicinds.com

T h e Tr e n d G r o u p : E n g i n e Tr e n d M o n i t o r i n g

The Trend Group is a premier provider of Engine

Trend Monitoring and Analysis to the aviation

industry worldwide. A conscientious focus on

providing timely, reliable, actionable information

to clients, in order to reduce operating costs and

enhance the safety of clients’ aircraft. For more

information, visit www.thetrendgroup.com

Preferred Service Providers

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Official Pilatus Websites

p i l a t u s - a i r c r a f t . c o m

Upcoming Events

• Come visit our booth

at a trade show near you

Online Publications

• Subscribe to our online publications

for news and information

• Service Bulletins & Service Letters

• POH temporary revisions

Technical Support

• Take advantage of our award

winning technical support

Global Warranty

• Information about your

aircraft’s warranties

Pilatus Merchandise

• Browse and purchase

official Pilatus merchandise

m y p i l a t u s . c o m

Technical Support

• Provide feedback regarding

technical issues

• Submit an Aircraft Defect Report (ADR)

• Operator feedback form

Publications

• View and download your publications

• Get transmittal notice (new publications)

• Submit feedback to publication issues

by using the publication task sheet

Global Warranty

• Transfer warranty to a new owner

(incl. publication services)

• Provide feedback regarding

warranty issues

POPA is a non-profit organization dedicated to

the interests of owners and pilots worldwide

who fly Pilatus aircraft. POPA was founded by

a group of original owners in 1996, the first

year following initial commercial delivery of the

Pilatus PC-12 aircraft. For more information,

visit www.pilatusowners.com

POPA: Pilatus Owners & Pilots Association

W E L C O M E A B O A R D

Pilatus Aircraft LtdP.O. Box 9926371 Stans, Switzerland Tel: + 41 41 619 62 96 Fax: + 41 41 619 62 24

Pilatus Business Aircraft, Ltd.11755 Airport WayBroomfield, Colorado 80021, USATel: + 1 303 465 9099 Fax: + 1 303 465 9190

Pilatus Australia Pty Ltd 17 James Schofield DriveAdelaide Airport SA 5950, Australia Tel: + 61 8 8234 4433 Fax: + 61 8 8234 4499

www.pilatus-aircraft.com1.800.PILATUS

PIL0511D