University ofNew Mexico

University LibrariesStudent Training

Introduction to the UL

UL Mission

The University of New Mexico University Libraries provides information, services and education in anyplace and at anytime, as well as providing and maintaining exceptional facilities for the evolving education, research and service needs of UNM and the wider community. The UL plays a key role in fulfilling UNM’s mission to service as New Mexico’s flagship institution of higher learning through demonstrated and growing excellence in teaching, research, patient care, and community service.

UL Vision Statement

The University of New Mexico University Libraries is seen as a proactive and adaptable source of knowledge for the UNM and the wider community. We remain the leading academic library in New Mexico by:

• Making available extensive and valuable collections• Being a trusted partner in the academic culture• Enabling students in the use of information and informatics• By offering extensive and user-centered electronic services• Being a desired destination by providing functional and attractive

physical places• Ensuring that our employees have the necessary skills and tools to

serve the evolving needs of our customers• Having varied funding sources• Sharing successes with customers by understanding their needs

Zimmerman LibraryHumanities and Social Sciences

Centennial LibrarySciences and Engineering

Fine Arts and Design LibraryFine Arts and Architecture

Parish Memorial LibraryBusiness and Economics

Can You Locate All Four Branches of the UL?

Zimmerman Library

The primary place you will be working• Also contains:• Center for Academic Program Support (CAPS)• Center for Southwest Research (CSWR)• Digital Initiatives and Scholarly Communication (DISC)• Organization, Information & Learning Sciences (OI&LS)• Indigenous Nations Library Program (INLP)• Starbucks

UL Administration

• University Libraries is also known as the College of University Libraries and Learning Sciences.

• UL Administration is located on the Second Floor of the Zimmerman Library.

Library Dean

• Rick Clement is the Dean of the College of University Libraries and Learning Sciences.

• Dean Clement represents and oversees University Libraries as an academic institution.

Who Works Here?

• Student Employees (workers & techs)• Student Supervisors• Library Staff• Library Faculty• Other people: PPD staff, ULITS staff, Custodial Staff

…but customers don’t have to come here in person to get help…

Ask a LibrarianCall: (505) 277-9100 or EmailThis service is available during all normal library hours.

Text : (505) 431-4711 or ChatM-F, 8am-5pm

Student WorkerExpectations

Do’s & Do-Not’s

• Schedules will be made according to the needs of the library.

• New hires are subject to a 60 day probationary period.• Students must take at least a 30 minute unpaid (clock out)

meal break for every six hours of continuous work.• Student employees are due a fifteen-minute paid (do not

clock out) rest period within every four hours of scheduled continuous work.

• Students are only allowed to work 8 hours per day.

Student Employment

• Arrive promptly and prepared to work for your scheduled shift.

• Please be sure to put on a student badge while clocked in.• If you cannot make your shift let a staff member know at

least 2 hours before scheduled shift and get coverage from another student if possible.

• Be respectful to the library, this department, your co-workers and supervisors.

• Be respectful and always be attentive! Providing good service is a top priority.

Attendance & Conduct

Your Schedule & Communication

• You are responsible for knowing your schedule!• Write it down!• Double-check the Student Calendar.• Ask the staff if you’re unsure.

• If you cannot make it on-time to your shift, it is your responsibility to speak to a staff member or student supervisor.

• Your UNM email will be the main way in which we communicate with you – you’re expected to check it daily!

Why is a Standard of Appearance Important?

General dress, grooming, and personal cleanliness standards contribute to the morale of all employees and affect the service image that the University Libraries presents. With shared work and public environments, we enjoy a casual dress code here at UNM and within the UL. However, “casual” dress deserves the same attention to detail as a traditional business or office wardrobe – “casual” is not the same as “student casual” attire.

Dress Code

What is NOT appropriate casual dress? • Wrinkled, stained or dirty clothing• Revealing tops, tube tops, muscle shirts or short shorts • Garments with large tears or holes• Undershirts and other attire meant to be worn as

undergarments• Clothing with offensive messages or graphics• Garments that are transparent, revealing or too tight • Hats or other head gear that restricts your ability to clearly

have eye contact with patrons or their ability to have eye contact with you.

When in Doubt: Ask Your Supervisor!

Dress Code

Behaviors to Avoid

• Do not engage in activities that distract you from providing excellent customer care. The customer comes first.

• Do not wear headphones at the service desks and within view of customers.

• Do not eat at the desk; this includes anywhere within view of a customer.

• Do not congregate in large groups and talk loudly. Remember you work in a library where lots of people are concentrating.

Ask yourself –• Is there a customer at the counter? Help them!• Have you completed your work-responsibilities for this

shift? Are there any tasks left undone you can finish up?

Activity: Library Tour