WECC Human Performance Work Group 2013 Conference

Good Industry Practices Human Performance Tools

Training Methods

Ron Fenex

Oct 10th, 2013

What We Have Learned

• Human Performance Tools Once Taught Must Be Anchored

• Operators and Craft Workers Benefit From Knowing What Desirable HP Behaviors Look Like

• Employees Need To Be Able To “Connect The Dots” Between HP Tools And The Work They Perform

• The 3 Step Method Of Tell Me First, Show Me Second And Involve Me Third

We Have Attempted To Incorporate These Learnings In

Our HP Training

• HP Simulator

• “The Game” – Training Video

• “The Switch-Up” – Training Video

WECC HPWG Contacts

Ron Fenex/APS – ChairmanRonald.Fenex@aps.com602-714-0268

John Patton/PG&E – Vice Chairmanjmpn@pge.com510-847-5116

Our website:http://www.wecc.biz/committees/StandingCommittees/OC/OTS/HPWG/default.aspx