Workforce ManagementThe Intersection Strategy

Michael Maher

Aged Care Development Network

Aged Care Development Network

Agenda

• Approx 50 minutes

• Innovation in Workforce Management

• The Intersection Strategy

• Resources for you

Cottage Industry

For the industry, by the industry

Aged & Community CareWorkforce Accreditation

The Intersection Strategy

Negative Growth

1 + 1 – 1 = 0.5

Positive Growth

1 + 1 + 1 = 5

Case study

There was no strategy!

• No team building

• No education beyond minimum mandatory

• Managers – not leaders

• Manual processes = mistakes

• No business intelligence = gut feel

• Different negative culture at each home

People

You might have a People problem if:

• Your staff turnover is higher than 15% per annum

• You have no turnover in staff with over ten years service

• You struggle to keep new workers

• The majority of your team have not completed formal training for three or more years

Processes

You might have a Process problem if:• Your personnel records are paper based

• Data is being handled more than once

• Many spreadsheets are used throughout the workforce management process

• There are personnel documents lying around the office waiting for filing

Technology

You might have a Technology problem if:• It is difficult to make changes in your IT system

• You can’t get a meaningful report from your system

• The IT Department are in charge of which platforms you can use

• You are rekeying data into multiple systems

• It is difficult to run reports that draw data from multiple systems into one report

Compliance & Efficiency

Efficiency

The first rule of any technology used in business is that automation applied to an efficient

operation will magnify the efficiency.

The second is that automation applied to an inefficient operation will magnify the

inefficiency.

- Bill Gates

How do you gain efficiency?

• Streamline & standardise systems & processes

• Continuous improvement

• Technology that’s working for you

• Employee self service

• Look closely at processes

• Measure efficiency

• Automation

Compliance

Compliance starts with understanding.

And understanding starts with competence.

- Author unknown

How do you ensure compliance?

Build a quality team

• Hire for attitude

• Factor in culture

• Customer service mindset

• Provide personal development

Capability

Employee loyalty begins with employer loyalty. Your employees should know if they do the job

they were hired to do with a reasonable amount of competence and efficiency, you will support

them.

- Harvey Mackay

How do you build capability?

• Qualifications and training

• Technology

Thank you

Where to from here?

Discovery Session

• One hour teleconference

• Go broad then deep dive

• Where are you now vs Where do you want to be?

• Create tailored report

• Including all contact details for third parties

Discovery Session Bonus

Your Discovery Session

• One hour deep dive teleconference

• Tailored report

• Present to CEO and Board

= $247

Your Discovery Session

• One hour deep dive teleconference

• Tailored report

• Present to CEO and Board

• Six months support package

• 60 day money back guarantee

= $247

Book your Discovery Session

• Email michaelm@agedcaredn.com.au

• No later than 1pm Tuesday 21st March

Otherwise still great value

• Regular Discovery Session

• No CEO & Board presentation

• No Six months support package

Q&A

Michael MaherAged Care Development Network0416 245 981michaelm@agedcaredn.com.au