Growing Your Accounts with

IBM Inventory Management

$5,000,000Amount MMI grew IBM accounts in a 12 month period

IBM

Inventory

Management

6,071# of Moves, Adds or Changes

10Contract Managers Dedicated to IBM accounts

$70MValue of Contracts currently being managed by MMI

Contract Managers on behalf of IBM

46# of Contracts currently being managed by MMI

Contract Managers

1Over 1 Year

Founded in 2007, MMI is headquartered in Boca Raton, FL

MMI Is NOT a Business Partner

We are Expert Consultants in IBM Maintenance Sales

MMI has a suite of solutions that help enable technology manufacturers,

distributors, and channel partners to maximize service contract , software

agreements and equipment replacement revenues, while also helping end

user organizations to ensure uninterrupted maintenance and support

coverage.

MMI’s unique ONEview web portal application provides a consolidated real-

time view of all assets, warranty and service contract and software licensing

agreements information to facilitate the contract management process and

identify revenue potential across the supply chain.

Our fast growing company now has more than $500 million in maintenance

business under management for a wide variety of technology products and is

#1 in IBM Maintenance Renewals.

MMI works with IBM on 3 Key Initiatives:

• Revenue Identification Project:

• Inventory Management

• Software Inventory Management (for PPA

and IBM Software Products)

Inventory Management is an IBM MTS service delivered on behalf of IBM by MMI. Customers who

are having trouble managing their inventory, or have numerous calls for exposed equipment, can

benefit from this program. MMI will handle all customer moves, adds and deletes, and all maintenance-related

questions. This program is an extension of your team, and one that can help you free up valuable time.

Reduce support costs

and time; free up

valuable resources

Dedicated specialist for

contract and inventory

management

Proactive contract and

inventory

reconciliations

Software maintenance

research and studies

Prevent downtime and

stop paying for support

on retired assets

Dynamic web-based portal allows end-users to:

- View contract and asset details 24/7 - Budget for future purchases

- Generate reports quickly - Store digital documents remotely

- Receive proactive service expiration alerts

To remove the frustration many clients express, Managed Maintenance, Inc. offers an IBM Software License

Review Service and on-going license management program. This service delivers a comprehensive analysis of

new and/or existing IBM licensing, support and pricing. Additionally it offers a 24X7, customer facing IBMview

branded portal for customers to manage their agreements. It provides an assigned account advocate for any

license or agreement issues. On-going license purchase and retirement is managed by the designated advocate,

and posted on the IBMview portal for ease of access.

Reduce support costs

& time; free up

valuable resources for

sales

Dedicated specialist for

contract and SW

licensing management

Proactive contract and

licensing

reconciliations &

conversions

Software maintenance

research and studies

Prevent customer

satisfaction issues

Dynamic web-based portal allows end-users to:

- View contract and asset details 24/7 - Budget for future purchases

- Generate reports quickly - Store digital documents remotely

- Receive proactive service expiration alerts

Prevent unnecessary

compliance audits and

convert sales revenue

earlier

Increased End-User

Satisfaction

Increase services

revenues

Client Ready Report

Become your clients “Trusted Advisor” with a comprehensive view of your customer including:

- Renewal Opportunities - SWMA Gap Analysis

- Recap of all potential opportunity - All Machines not set for post warranty maintenance

- A complete listing of recommended services

Decreased

opportunity

identification costs

The objective of the Revenue Identification Program is to assist IBM in increasing

annual services revenues by providing them with actionable data around their

customers enterprise inventory, while decreasing the time spent by sales and support

teams chasing maintenance opportunities.

Become your clients

trusted advisor

Revenue

Generators

Today =

Basic IBM MA

Offering

Tomorrow =

IBM MA with

Inventory

Management

Outcome =

SUCCESS!

Warranty Capture Reactively happens

at “true-up” time

prior to annual

billing – IF IT

HAPPENS

Happens on a

quarterly basis

More revenue added

to the contract faster

SWS Capture Reactively happens

at “true-up” time

prior to annual

billing – IF IT

HAPPENS

Happens on a

quarterly basis

More revenue added

to the contract faster

OEM (NON-IBM)

Capture

If Identified Discussed on a

quarterly basis with

customer

New business

brought to IBM

Online Portal Inventory On-Line ONEview ONEview provides

ease of management

and a powerful

differentiator from

competition

Single Point of

Contact

DPM (Costly to IBM) Contract Manager

(included)

Increased customer

satisfaction

New advanced search functionality

allows your to select multiple locations,

models, serial numbers and more to

create a customized report.

• A new look that is easier to navigate

• Customize your unique view

• Seeing expired and pending terms of a multi-year contract

• Customize contract, warranty and software license notifications

• Use advanced search functionality for more concise reporting

3 Months of Inventory Management FREE!

As an incentive to help you get a jumpstart in answering the needs of your customers and

maximize growth in your accounts, for a limited time in 2012, MMI is offering 3 FREE

months of Inventory Management for new customers.

We guarantee you will quickly see why your peers choose MMI for their Inventory

Management needs.

Frustration with

service-call denials

Frustration dealing with

maze of personnel

OPPORTUNITYProblems reconciling

assets for compliance

Difficulty tracking

inventory

Inability to accurately

budget for maintenance

Difficulty managing

multiple services

Difficulty reconciling invoices

Lack of visibility

Into key asset data

Inability to

Mine Data

Lack of single

point of contact

Revenue

Customer

Satisfaction

Opportunity

Identification

IBM Awareness

PROFIT

Time to Revenue

Complexity of

Contract

Management

Service Call

Denials

IBM Cost of

Delivery

Invoice

Resolution and

Disputes