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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
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List three industry organizations which offer student memberships or clubs
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_______ A)
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ACCA, RSES, and ASHRAE B)
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AHRI, EPA, DOT C)
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EPA, DOT, UL D)
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No industry organizations offer student memberships or clubs
2)
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RSES stands for
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_______ A)
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Residential Sales Engineers Society B)
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Respond Simply, Eloquently, and Succinctly C)
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Residential Service Electrical Society D)
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Refrigeration Service Engineers Society
3)
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ACCA stands for
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_______ A)
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American Cooling Consortia Association B)
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Air Conditioning Contractors of America C)
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Amalgamated Cooling Contractors Association D)
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Applied Cooling Contractors of America
4)
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AHRI stands for
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_______ A)
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Air-Conditioning, Heating & Refrigeration Institute B)
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American Heating Resources Institute C)
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American Hypothermic Refrigeration Institute D)
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Air Heating Resources Institute
5)
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ASHRAE stands for
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_______ A)
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American System for Heating, Refrigeration, and Air Conditioning Excellence B)
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Air System Heating, Recycling, and Exporting C)
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American Society of Heating, Refrigerating and Air-Conditioning Engineers D)
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Amalgamated Society of Heating, Recycling, and Air Conditioning Engineers
6)
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NATE stands for
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_______ A)
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National Association for Technical Excellence B)
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North American Technical Excellence C)
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National Air Conditioning Trades Exam D)
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Northern Aligned Trades Excelsior
7)
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Technicians must pass the section 608 EPA certification exam before they can
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_______ A)
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Install ductwork
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Handle refrigerant C)
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Wire units
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All of the above
8)
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What is the purpose of the Industry Competency Exam (ICE)?
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_______ A)
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To demonstrate the technical proficiency of seasoned service technicians B)
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Technicians must pass the ICE before they can handle refrigerant C)
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To demonstrate the students understand fundamental HVACR concepts D)
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To demonstrate technical proficiency of seasoned system installers
9)
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What is the purpose of Skills USA competitions?
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_______ A)
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Allow students to demonstrate their technical proficiency on real world problems B)
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Allow promising young technicians to enter HVACR free agency C)
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Allow service managers to bid for promising young talent in the Skills Draft D)
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Allow seasoned technicians to demonstrate their technical proficiency
10)
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What topics are covered by the NATE core exam?
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______ A)
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Gas furnaces, heat pumps, and chillers B)
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comfort, heat transfer, and fundamentals of electricity C)
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System application, System sizing, and duct design D)
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Brazing, refrigerant recovery, and direct digital controls
11)
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Some of the NATE specialty areas include
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______ A)
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System application, System sizing, and duct design B)
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job estimation, service pricing, customer assurance C)
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air conditioning, gas heating, and heat pumps D)
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Brazing, refrigerant recovery, and direct digital controls
12)
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What is the difference between a code and a standard?
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______ A)
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Standards often carry with them the force of law and codes do not. B)
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They are really two names for the same thing. C)
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Codes often carry with them the force of law and standards do not. D)
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Standards are national laws and codes are state and local laws.
13)
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A situation where a drop cloth could be necessary would be
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______ A)
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When working somewhere you might fall B)
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To prevent getting your clothes dirty when working in a crawlspace C)
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When working somewhere you might drop your tools D)
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Below a pull down stair casing leading to the attic
14)
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What information should you relay to the customer when making a repair?
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______ A)
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Tell the customer how much it will cost to fix the problem and avoid discussing technical issues that might confuse them.
B)
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Give the customer a detailed description of all the diagnostic measurements you performed and their results.
C)
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Tell the customer what failed, why it failed, and the options to fix the problem. D)
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Tell the customer that it would be more cost effective to replace the unit.
15)
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If you locate a problem with a customer's system and they choose not to have you provide that repair, what should you do?
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______ A)
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Tell the customer that you are going to report them to the local inspector who can have them arrested for having a unit in their condition.
B)
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Note that on the customer's invoice as part of your service call record keeping. C)
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Remove a critical part so that the unit cannot operate. D)
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Explain to the customer that you work on commission and will not be able to pay your rent if they do not purchase the repair.