HSBC

North South University School of Business and

EconomicsREPORT ON HSBC BANK

Course Title: Human Resource Management

Course code: Mgt 351

Section: 1

Submitted to:

Ms. Tasnim Rezoana Tanim (TRT)

Full time faculty of North South University

Senior Lecturer of Management Department

Name Id

Md. Kabir Hossain 1421196030

Mehadi Hasan 1420396030

Antora Akter 1410571630

Sumaya Abedin 1410360630

Mayesha Tasneem mumu 1130119030Submitted by

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Date of submission: 8 August, 2017

LETTER OF TESTIMONIAL

8 August, 2017

Tasnim Rezoana Tanim (TRT)

Lecturer, North South University

Subject: Submission of the Term Project Report

Dear Miss,

We are pleased to submit the report on HSBC for our MGT 351 course. In preparing this

report, we have tried our level best to include all the relevant information and explanations to

make the report informative and comprehensive.

It was a very enriching experience for us to prepare this report. We will be available for any

clarification, if required. Thank you for giving us this wonderful opportunity to work on this

project.

Sincerely Yours,

Md.Kabir Hossain

Mehadi Hasan

Antora Akter

Mayesha Tasneem mumu

Sumaya Abedin

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Table of Contents

sl Topics Page No:

1 Executive Summery 4

2 Introduction 5

3

Methodology & Background information about hsbc

5,6

4 Culture of interpersonal relationship 6,7

5 Recruitment 8,9

6 Selection 9,10

7 Training & Development 10,11

8 Benefits & Rewards 11,12,13

9 Strategic Human Resource Management 13,14

10 Recommendation 15

11 Conclusion 15

12 Reference/ bibliography 16

13 Vsiting card 17

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EXECUTIVE SUMMARY

Human Resource Management assumes a critical part in the achievement of an organization. The vast majority of the organizations are exceptionally quick to focus towards their representatives. The most vital piece of Human Resource Management is the enlistment and choice procedures. Better enlistment and choice techniques result in enhanced hierarchical results. Fruitful human asset division makes it feasible for the association to procure the number and sorts of individuals important to guarantee the proceeded with operation of the association by the enlistment and determination handle. So it acts a vital part in the HR division.

This report is made fundamentally in light of the HR procedures of this association, beginning from their enrollment and choice procedures to their introduction, preparing and advancement strategies. Aside from these, we likewise gathered data on their execution examination framework and the sorts of remunerations they offer out to their workers. Along these lines, discovering this data helped us to see how their offices draw in the candidates towards their association and our report is centered on the HR exercises that HSBC practices to build up its association. After the study and assembling all the data, it is discovered that HSBC hones all the essential elements of HRM and this bank additionally hones other HR methodologies like Strategic testing, HPWS, HRIS and so on. This report gives the insights about the association:

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Recruitment and Selection process Training & Development Benefits offered

Introduction

HSBC is a global association which has a solid position in the managing an account area of Bangladesh. Bangladesh is a potential industrial country. The skilled manpower is the main resource of Bangladesh. Besides, there are many opportunities for the foreign investors to invest in Bangladesh such as communication systems, stable political systems, well economic growth, good environment with well socialism and fair rules and regulation policy, technological advancements. As the world largest leading financial and banking sectors, the HSBC Bank started its journey in Bangladesh with the most proficient HRM department. The most powerful department of HSBC Bank in Bangladesh is HRM department because the most important things of HSBC Bank like recruitment and selection processes are done by HSBC’s HRM department. In this report, we have covered some most significant current HR topics like recruitment process which assists to find out eligible employees and then select the applicants by applying the selection process, then they are given training so that the standardization of the work performance can be increased step by step and finally, to motivate the employees what benefits and offered are provided have been covered in bellow.

Figure: HSBC in BangladeshMethodology For this term project, we have collected information from the primary and the secondary data. We investigated the organization and most of the data was collected by interviewing with the HR manager from the HSBC management office. We also collected information from the internet and also from the books as the secondary sources of data collection.

Background Information about the company

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HSBC is a private commercial bank which is originated from Hong Kong and to a lesser extent in Shanghai, and the branches were first opened in 1865. The company was first formally incorporated in 1866 and also the home markets of the company are both the United Kingdom and Hong Kong. HSBC provides the services as Commercial Banking; Global Banking and Markets (investment banking); Retail Banking and Wealth Management; and Global Private Banking. HSBC started with its first branch in Bangladesh in 1996 that is providing a range of financial services in Bangladesh including commercial banking, consumer banking, global liquidity and cash management, trade services, treasury, and custody and clearing by establishing 13 offices, 39 ATMs and 9 Customer Service Centers those are providing its clients with world class service all the time. Moreover, it has one offshore bank and offices at 7 EPZs of the country.Besides, HSBC offers in Bangladesh different types of deposit accounts and schemes like as bellow:

Smart Savers Plan Savings Plus Savings Extra Term Deposit Monthly Interest Bearing Time Deposit Education Saving Plan

Credit Schemes

The personal credits are named as follows:

Home Loan Home Equity Loan Any purpose Loan Car Loan Personal Secured Loan Personal Secured Credit

HSBC Bank provides different corporate services. These are pointed out below:

Export Service Import Service Trade Express Electronic DC Advising

Culture of Interpersonal relationshipHSBC always seeks to achieve sustainable success by managing the expectations of the customers, regulators, employees and the wider community for creating the highest value. For this reason, the created values that are at the heart of HSBC culture and that lead their day-to-day operations.

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HSBC is focused on building an assorted and encompassing society where all workers are esteemed and regarded. As a component of their way of life, they may have difficult to guarantee that they have a differing workforce and administration group. We effectively try to draw in and create nearby ability in the groups where they work. They likewise bolster their representatives to embrace adaptable and elective methods for working, helping them to accomplish their potential and adjust their own and expert groups.

HSBC bank Bangladesh has a level structure, with just five levels in the administration. The best most level is the CEO (Chief Executive Officer) level. The CEO, Mr. David J. Griffiths is the leader of the association. The following best position is Manager. The "Supervisors" of HSBC can be contrasted with the departmental heads of different associations that are working together in Bangladesh. The head of HR is the HR Manager in HSBC. In different associations, passage level workers are named as "Officials", which is a mix-up. By definition, administrators ought to be the highest workers of an association. In HSBC, CEO and the supervisors are called official level representatives.

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Figure: The Flat Organizational Structure of HSBC Bangladesh

Recruitment:Recruitment is the process of finding and hiring the best qualified candidates (from within or outside of an organization) for a job opening, in a timely and cost effective way. The recruitment process includes analyzing the recruitments of a job, attracting employees to that job, screening and selecting applicants, hiring and integrating the new employee to the organization.

HSBC’s recruitment time:HSBC bank has no fixed time for recruitment of new employees ( personal interview, 2017, July 5). If anyone wants to leave the job for proper reasons, they call for recruitment. If there is any shortage in a particular department because of transfer of employees in different projects or some other purposes, they arrange recruitment process to fill up the vacancies. In some cases addition of new job create the need for employees and then they need to fill up the positions by recruitment.

Sources to reach applicants:HSBC bank use different sources to reach the applicants. The sources they usually use

Online:For recruiting entry level to managerial level employees HSBC in Bangladesh use their own online website “LinkedIn” (personal interview, 2017, July 5). This helps them to create an applicant pool and screen out the potential candidates for selection process. Besides, this

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website helps them to avoid the extra cost of advertising on the newspaper and other online websites.

Internal recruitment of HSBC:For recruiting executive level employees HSBC use their internal sources or personal contacts. Sometimes they use special agencies to recruit executive level employees.

Selection process:

Employee selection is the process of putting right man on the right position. It is a procedure

of matching organizational requirements with the skills and qualifications of people.

HCBC runs Final Selection Centers (FSCs) in a number of key global locations, including

London, Chicago, Hong Kong, Mexico and Dubai. If a candidate completes the telephone

interview successfully, they will invite to the location most appropriate to them. In

Bangladesh face-to-face selection is done in the head HR departments’ office where the job is

described eventually.

In their selection process:

They test on technical knowledge based on the work they going to perform.

HR interview to check candidate apt to the organization.

Group discussion to check the behavior and commanding skill of the

candidate.

HSBC select employee in three levels. These are:

First level/ fresh graduates

Mid level manager selection

Future leadership development program/ FLDP selection.

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Selection Process Table:

TRAINING AND DEVELOPMENT

HSBC’s main competitive advantage comes from the employee, because they provide a

superior customer service experience to its customers that sets it apart from other financial

services companies. They also provide technical & skills training to the employees so that

they can improve their skills & enhance their performance at their working level.

Manager helps to identify potential opportunities and the capabilities to new staffs need to be

effective in their role. As part of the HSBC performance review process, they will work with

you to set clear career development goals and provide feedback and support to assist you in

achieving them. At the same time, you will be encouraged to take responsibility for driving

your own personal development. For those, who are fresher, they have provided in -depth

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guidance and orientation regarding their position and the team they join in. in addition, for

some training requirement, Bank takes advantage from the group source & sends their staff to

courses in other countries.

From the HSBC Business School, you will be able to access a comprehensive set of tools and

learning materials based on your specific role and business area, as well as courses that help

you develop communication, leadership and presentation skills. You will be expected to

complete some learning activities based on local regulatory requirements or the nature of

your role, but you can also choose courses that are linked to your own interests or support

your personal development. There are Seminars, workshops and training on a variety of

topics are offered directly by HSBC Training and Development Department at our training

center located at Motijheel.

Benefits and Rewards systems: To remove monotonous from the working place and to motivate employees, HSBC remunerates and offers benefits to the employees. Reward can be defined as a stimulus which encourages employees to exert higher level of commitment and effort towards the job tasks (Williams, 2003:p. 28). Since majority of Asian countries have limited number of skill labor, need to be highly competitive through offering spirited compensation rewordings. Otherwise organization may not be able to attract talented candidates and retain competent employees (Gibbons and Woock, 2007:p.27). The benefits and rewards are pointed out in bellow:

Rewards:Salaries: HSBC remunerates every employee per month as a fixed amount of money and salary is increased according to their promotions on a hierarchical basis with the competitive market. Performance Bonus: The individual performances are measured and satisfactory performance holders get performance bonus annually.Incentive Schemes: To motivate employees there are more incentives like objectives, Using, Using shares, other incentives, and implementing a scheme.

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Share saves: Employees are offered to buy HSBC shares at a 20 per cent discount on the market price. Achievement Shares: HSBC shares may be granted annually, depending on position and individual performance.

Benefit Offered: Indirect financial payments given to employees

Fixed pay Annual leave Employee share plans and discretionary pay awards based on performance

Life and accident insurance

Market competitive remuneration package

annual cash bonuses

Paid leave for marriage,

Paid leave maternity,

Paid leave sickness and vacation

Flexible working environment Medical check ups

Parking space and allowances, depending on position

Eid children party, annual employee party

Annual employee party etc

Staff banking privileges, including special interest rates for car loans, sundry loans

and home loans

Retirement benefits

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ATM service

Staff banking privileges, including Special interest rates for car loans, Special interest sundry loans and home loans. An active Sports and Social Club

Development opportunities and career support

Strategic Human Resource Management:

HRM clear the path for improvement and development in the organization. In HSBC, the HRM attempt to enhance capacities, gaining important participation and creating cooperation. For the advancement of HSBC, they generally give a decent workplace, most astounding preparing program including behavioral practices inside the organization. It increment their underlying good esteems and also creating collaboration and helpful mindset. These objectives of the HSBC are met by HRM by successful inspiration and amazing usage of representatives. HSBC has one of the key target of “Managing Growth” is a vital arrangement of actualize formal and well disposed act between staff. HSBC is to settle its representative advantages offering as a feature of plan to defend its ability amid their vocation with the organization and through into retirement.

HR Practices:

HSBC is the bank where all of the employees are checked under a successful HR division. This branch of the organization assumes the part of inferred specialist of HSBC. Inward and outer every one of the circumstances and contemplations identified with human is checked and worked by HR office. In the long run this bank utilizes all the fundamental elements of HR to run the organizations. Among those particularly:

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1. Recruitment

2. Selection

3. Training and development

4. Compensation management

5. HRIS

6. HPWS is practiced

HSBC additionally applies some key HR strategies for choosing the most intelligent and proficient applicants.

HR Activities:

HSBC has a solid HR culture in the association, and it is kept up strategically. As it is said that HSBC rehearses all of the HR fundamental exercises, this bank likewise offers key instructional courses for its representatives for the development profession. How about we have a look of the capacities that HSBC applies:

1. Universal market competitive compensations

2. Individual and hierarchical advantages and rewards.

3. European standard instructional meetings

4. Performance measurements

5. Hierarchical outlines

6. Different enrollment process

7. Capability improvement program

8. Progressed HRIS

9. Four stages selection process

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Recommendation:

ICT-literacy, good educational qualifications, skills, experiences, competencies, and of

the potential candidates are given emphasis in the selection and recruitment process of

employees.

They could expand their business portfolio. May be by opening an insurance company

and HR can recruit eligible employees on behalf of the company.

HR department should organize regular upgraded training programs for the employees to

develop human resource, the bank should undertake different HRD programmers

including continuing education and training, IT-orientation, career development, etc as

there is something coming new all the time.

Conclusion:

So, human resource management is a part and parcel for an organization. In HSBC Bank the

human resource department plays an integral role to run all the types of official activities

properly in Bangladesh. The HR department of HSBC Bank in Bangladesh mostly

emphasizes on the recruitment and selection process based on their standards. They should

more invest in Bangladesh, since the PESTLE analysis is in favor to invest for the foreign

sectors and Bangladesh govt. should give the highest possible priority to open many branches

for creating diversified working place globally. Besides, the employees should be moral and

ethical for doing regular activities. Our opinions are to create flexible workplace and to

provide opportunity for the entry level job holders. Besides, the HR department of HSBC

Bank in Bangladesh can provide its services in whole Bangladesh especially in rural area by

increasing more branches.

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References:

1. https://www.slideshare.net/sanjailalgs7/hsbc-30457767

2. http://bankinfobd.com/banks/7/HSBC

3. https://www.google.com/search?q=hsbc+structure&client

4. http://www.hrwale.com/training-development

Bibliography: Human Resource Management, Gary Dessler, Thirteen editions. Pearson

Education Limited 2013, ISBN-13: 978-0-273-76602-5

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SYED HASNAIN MAMUNVICE PRESIDENTHUMAN RESOURCES DEPARTMENT OF HSBC IN BD

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