Grocery Store Orientation*Make it fun!*Adjust your lesson plans according to the client’s abilities.* Be creative. Translation is not always necessary. Practice non-verbal communication.* Please be sure to refer to the Grocery List and Arrival Meals specific to their origin prior to the shopping trip http://worldreliefhighpoint.org/grocery-lists-and-arrival-meals 1. Get a cart or basket.2. If applicable, pick up an ad flyer as you enter the store.3. If applicable, help client walk label a store map in their native language.4. Visit customer service- Get a store map- Sign up for a store discount card- Explain that you can make returns at this location- Explain that you can ask for help here or throughout the store. Maybe point out the type of uniform workers are wearing, so the refugee can easily find help.5. In the produce department demonstrate the typical routine.- Get a bag- Pick out the item(s) you like- Put them in the bag- If applicable, weigh the items and mark/ label them.- Introduce the idea of 4/ $1.00. (you do NOT have to buy all 4)6. In the meat/ seafood departments- Study package labels. Pay close attention to item names, cost, poundage, price, etc.- Introduce lb., oz., and best by/ expiration dates.

7. Instant meals, snacks, and treats- purchase some “instant” items and show how to make following the instructions- things to try: brownies, puddings, cakes, oatmeal, or microwave meals8. As you walk around, talk about what things are covered on the food stamps and what things are not.- Food stamps cover most food items.- To see what things are included in food stamps, see the food stamp orientation page. http://worldreliefhighpoint.org/grocery-store-orientation-using-food-stamps-card9. Show which items are cheaper.- Store brand- Frozen fruits and vegetables over fresh produce- If applicable, look for a bulk section. This usually works well for items like dry beans, lentils, etc. 10.Eggs and milk department- Check the eggs to make sure none are broken- Store brand versus name brand- Explain expiration date.- Emphasize that keeping eggs in the refrigerator is important because not all countries have processed eggs which are required to be in the fridge11.What is healthy? What is not?- There are very many unhealthy choices in the grocery store. Harvard School of Public Health does a great job of describing the essential dietary nutrients you need in a typical meal.- This is important to discuss because some of the foods that taste good and are easy to make can be unhealthy for the refugees if they do not understand the nutrition values.

Having these pre packaged and microwavable options is fine, but they should be consumed in moderation.

● This Healthy Eating Plate is what the normal meal in the US should look like in order to receive proper

nutrition. 12.The pharmacy – For more specific Pharmacy instructions, please refer to the Pharmacy toolkit http://worldreliefhighpoint.org/health-care- Point out different types of medicines, acting out various symptoms you may have.- Indicate when you have a paper that says RX (prescription) that you go to the counter.- Indicate that the generic brands of prescriptions and medications are less expensive.

- Indicate the drop off and pick up counter.13. Demonstrate how to check out - look for a light that signals an open lane- Put items on the conveyor belt- Pay whichever way you please. Refer to bottom of the EBT Toolkit for further instruction on payment. http://worldreliefhighpoint.org/grocery-store-orientation-using-food-stamps-card