Celtic English AcademyGroup Manager

Celtic English Academy, Cardiff City CentreCeltic English Academy, established in 2004, is a friendly and welcoming British Council accredited English language Academy in the centre of Cardiff. We take pride in our small class sizes, great teachers and wonderful support staff. We offer a range of beginner to advanced level English language courses for international students including, but not limited to; General English, IELTS Exam Preparation, Cambridge Exam Preparation, Teacher Development Courses, One-to-One lessons for adult students, and bespoke packaged programmes for both adult and young learners.

Each year approximately 1000 adult students with an average of 11 weeks stay study with us from up to 50 different nationalities. We accommodate 150 - 350 students at any one time and we strive to always have a motivating and student-focused environment where we can offer a great service to all that study with us

In order to apply, we require all of the following documents:

Full Curriculum Vitae Completed application form E-mail all documents in word format to: claire.g@celticenglish.co.uk with the

subject of the email being your full name and the position you are applying for E-mail communication is preferred. If this is difficult, please post documentation

to:Shoko DohertyCEOCeltic English Academy18 Park GroveCardiff CF10 3BNTelephone: 029 20 344 805

Applications will be acknowledged and then evaluated against the selection criteria. The appointment will be made subject to an enhanced DBS disclosure.

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CELTIC ENGLISH ACADEMYAbout your Application

Thank you for your interest in this post. Candidates should complete and return the Application Form and letter of application, addressed to the CEO, to reach the Academy by 19th Jan 2019.

All sections must be completed, including the names and addresses of two referees, one of whom should be your current employer (if applicable) and a full education and employment history.

All applicants will be asked the reason for leaving previous roles if this is not explained on the application form. Applicants will be asked to confirm that they have not been disqualified from working with children. Any gaps in employment will be explored at interview.

Please submit your application by email, but if this is not possible, please submit on single-sided sheets of A4 paper held together with a single paper clip (no staples) since multiple copies will be made. Please note that we will not accept curriculum vitae instead of an application form.

All applicants who are offered employment and do not hold an enhanced DBS check from the Disclosure and Barring Service will be subject to one before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. The cost of application will be met by the Academy.

All posts in the Academy are offered subject to the receipt by the Academy of satisfactory references, verification of qualifications cited by candidate and proof of a right to work. As these checks can take some time to complete, candidates are advised to disclose any possible impediment to appointment at the time of interview, as failure to do so could result in an appointment not being confirmed, or being rescinded. All appointments in the Academy are offered subject to the completion of a satisfactory probation period.

The Academy is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.

Thank you for your interest, and we look forward to receiving your application.

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Group ManagerREQUIRED: as soon as possibleThe Group Manager is directly responsible to the CEO and is required to take care of all areas relating to the group provision of the academy.

Salary: £25,000 – 30,000 for 37.5 hours per week, Permanent

Offer of the PostThe offer of a post will be made subject to satisfactory written references and enhanced DBS check.

Further information about Celtic English Academy can be found on the Academy website: www.celticenglish.co.uk.

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RESPONSIBILITIES OF THE GROUP AND JUNIOR PROGRAMME OFFICERThe person appointed to the role of Group Manager will be line-managed by the CEO.

The Group Manager is responsible for overseeing group provision, and ensuring a quality service to our customers. The role is also to maximise the sales of groups packages, with careful consideration in pursuing those which will provide the greatest financial return. They will manage partner relationships in China, Italy and Russia. They will provide all group quotes, negotiate commission and programme content and close sales. The Group Manager will closely follow market trends for groups and adjust package offerings to match client expectations.

They will line manage and work in close collaboration with the Group and Junior Programme Officer to ensure the successful delivery of groups packages and the Junior Summer Programme.

Key responsibilities

Pursuing business opportunities for partnerships or new market developments related to groups and juniors

Work towards sales, groups profitability and satisfaction with package KPIs as set by the CEO Represent Celtic English Academy externally at fairs or when attending any relevant conferences and

workshop and conduct overseas marketing related activities, as needed. Working collaboratively within the wider team to support the delivery of great products. Overseeing group provision, and ensuring a quality service to our customers. Collecting, recording and acting upon group feedback. Plan the sales management and strategy of groups, in consultation with the CEO. Completing forecast and report on sales, costs and business performance of groups, in consultation with

the CEO. Manage communications with a wide range of agents with particular responsibilities for China, Italy and

Russia. Line manage the Group and Junior Programme Officer, paying special attention to supervising and

coaching methods for quality control, organisation and communication of key documents internally and externally to make sure all connected parties and stakeholders have the information they need, in good time and that it is saved logically and completely into the Drive.

Liaise with external stakeholders and providers to create consistent standard of services, evolving professional relationships with local suppliers.

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Person Specification Post: Group ManagerDepartment: MarketingResponsible to: CEOResponsible for: Group and Junior Programme Officer

Criteria Essential or Desirable

1 Education, Training and Qualifications

1.1 Any education, training or qualifications relating to business management, marketing, sales management

Essential

1.2 Maths and English at A level at B or above Essential

1.3 A first class or 2:1 degree Desirable

1.4 Any certificate related to leadership and management Desirable

1.5 Prevent Training Desirable

1.6 Enhanced DBS certificate Desirable

1.7 First Aid Certificate Desirable

2 Knowledge

2.1 EFL, international education or tourism market knowledge especially in group provision, Russia, Italy and China.

Essential

2.2 Methods of research and gathering information in marketing practices Essential

2.3 Applying different marketing principals in various organisational contexts

Essential

2.4 Identifying target markets and the techniques for addressing them Essential

2.5 Creating appropriate business development plans with regard to planning workloads and implementing strategies within the team.

Desirable

2.6 Excellent knowledge of Microsoft Office including PowerPoint, Word and Excel

Essential

2.7 Knowledge of trends in international education and group travel

Desirable

3 Experience

3.1 Some experience of directly managing colleagues providing front line services to customers in a sales

Essential

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environment, or previous project management experience

3.2 Experience of delivering excellent customer service in the field of sales and marketing, and experience of effective marketing and taking appropriate actions.

Essential

3.3 Experience of working with customer to develop and deliver customer a positive customer journey.

Essential

3.4 Experience of effective partnership working. Essential

3.5 At least 5 years’ experience in the field of marketing and business development, preferably within the Language Travel Industry.

Essential

3.6 Experience of account relationship management. Essential

3.7 Practical experience of the provision and explanation of management accounting information including variance analysis and trend monitoring.

Essential

3.8 Experience of planning workloads, establishing priorities within timescales and budgets.

Essential

3.9 Experience of planning and successfully implementing strategies.

Essential

3.10

Experience of staff management including supervising and coaching a team of staff

Essential

3.11

Experience of using CRM system such as Salesforce. Desirable

3.12

Experience of reporting one's own work and managing deadlines

Essential

3.13

Managing a small team Essential

3.14

Managing and planning budget Essential

3.15

Inbound Marketing and workflow Desirable

4 Skills and Abilities

4.1 Enthusiasm for the company and industry Essential

4.2 High standard of numeracy and literacy Essential

4.3 Ability to analyse and clearly present statistical material Essential6

4.4 Good personal organisation and time management skills, including ability to initiate, self-motivate, meticulous and well-organised with a proven ability to multitask

Essential

4.5 Excellent verbal and written communication skills, with the ability to relate to people at all levels

Essential

4.6 Hardworking, with an ability to meet strict deadlines Essential

4.7 Native level spoken and written English Essential

4.8 Ability to work with minimal supervision, independently or as part of a team

Essential

4.9 A confident and resourceful individual who can work in a challenging environment

Essential

4.9 Effective decision-making, excellent attention to detail. Essential

4.10

Discretion when dealing with confidential matters. Essential

4.11

Ability to produce clear reports which inform strategic development

Essential

4.12

Great customer service skill Essential

4.13

Public speaking and presentation skills Essential

4.14

Other language Desirable

5 Attitude/Approach

5.1 Evidence of commitment to Continuing Personal and Professional Development

Essential

5.2 A leader on equal opportunities who values diversity and removes barriers to equality

Essential

5.3 A leader and effective manager who is positive, energetic, determined and resilient enough to cope with the demands of the role

Essential

5.4 Highly professional attitude and work ethic Essential

5.5 Innovative and forward thinking approach to continual improvement

Essential

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5.6 Ability to work within the Vision, Values ethos and environment of the company

Essential

5.7 A flexible and adaptable approach to work with sound judgment, honesty and integrity

Essential

5.8 A strong commitment to delivering excellent customer service

Essential

5.9 Enthusiastic team player keen to help other develop in an atmosphere of constructive feedback

Essential

5.10

Client focussed with warm, friendly and empathetic attitude

Essential

5.11

Willingness to learn, able to take criticism and be self-critical

Essential

5.12

Ability to set and meet challenging goals & seeks long term improvement

Essential

5.13

Working strategically, willingness to align priorities, planning and action to strategic objectives

Essential

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APPLICATION FOR EMPLOYMENT

ACADEMIC, OPERATIONAL AND ADMINISTRATIVE POSTS

Version: June 2017

POSITION APPLIED FOR:

1 PERSONAL DETAILS

Surname: First Names:

Title: MR/MRS/MISS/MS/DR Preferred name:

Any former names:

Home address: Address for correspondence (if different):

Post code: Post Code:

Tel no: (day) Email:

(eve) National Insurance no:

(mob) Teacher registration number, if applicable:

Are you legally entitled to work in the UK? YES/NO

If you are not a UK, EEA or Swiss national, please give details of your permission to work, specifying the type and length of visa or permit.

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2 EDUCATION AND QUALIFICATIONS (to include details of QTS where appropriate)

School/College/University Dates attended

Qualifications obtained / Examinations passed / Awarding Body

Date

Membership of professional institutions and other training/knowledge relevant to this post

Continue on separate sheet if required

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3 EMPLOYMENT HISTORY

Present or most recent employer:

Address:

Job Title: From: To:

Brief description of responsibilities:

Reason for leaving/wishing to leave:

Notice required (or when you could join us): Current salary:

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Provide a full employment history in chronological order (most recent first) to include: periods of work in the UK and abroad; education/training; voluntary work; travel; career breaks; and any periods not in employment or education.

Continue on separate sheet if required

Dates Position held and brief description of duties

Reason for leaving

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4 ADDITIONAL INFORMATION

Do you have a current clean driving licence (applicable only if duties involve driving) YES/NO

Hobbies, interests and anything you wish to tell us about your personal and family circumstances, including any special needs.

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5 PERSONAL STATEMENT

Please state why you believe your qualifications, experience and personal qualities fulfil the requirements of this post, and any other information to demonstrate your suitability for the post.

Please note that it is important to address each of the numbered criteria set out in the Person Specification as your responses will be rated and the combined score used in the shortlisting process.

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6 REFERENCES

Please give the names of two people who can comment on your suitability for this post. One should be your current or last employer, or if you have not been employed, your school Principal teacher or college tutor. References will not be accepted from relatives or those writing solely in the capacity of friends.

Name: Name:

Address: Address:

Tel no: Tel no:

Email: Email:

Relationship: Relationship:

It is our practice to take up references before interview unless requested not to do so. If you do not wish us to contact a referee at this stage, please mark the alongside the name with a cross.

7 SIGNATURE

I confirm that the above information is true and accurate.

Signed: Date:

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EQUAL OPPORTUNITIES MONITORING FORM

Celtic English Academy is committed to equal opportunities. One aim of this policy is to ensure that you and other job applicants are not discriminated against on the grounds of sex, race, disability, age, nationality, colour, ethnic or national origin, marital or civil partner status, pregnancy, sexual orientation, gender reassignment, religion or belief.

To monitor this policy, we should be grateful if you would complete and return this form. The information you give will be treated as strictly confidential and will be used only for Equal Opportunities monitoring purposes. This form will be detached from your application form, will not be used at any stage of the selection process and will be destroyed after evaluation has taken place.

POST APPLIED FOR: Director of StudiesNAME OF COMPANY: Celtic English Academy

Personal details:GENDER: Male / Female / Transgender

MARITAL STATUS: Single / Married / Other (please specify)

AGE:

Ethnic origin:

I would describe myself as: Black Asian Whit

e Other         

African Pakistani (please specify)

Caribbean Indian

Other Bangladeshi

Chinese

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DisabilityAre you disabled or do you have any conditions (i.e. a physical or mental impairment that has a substantial long-term effect on your ability to carry out normal day-to-day activities) that may require adjustments to your work or working environment?

Yes      No   

If you have answered "Yes" to this question, please indicate here any special arrangements which you might require if you are selected for interview.

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