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V15.1.0 Teller Platform 411SHAZAM Platform Services

The New User Interface Highlights

Last Modified: 02/26/2015Author: Minerva Carreras

www.Cardinal400.com

Teller User Guide2015

Revision/Approval History

Date Description Author

02/26/2014 Original Minerva CarrerasNarrated by Leslie Lomax

SHAZAM Platform Services Teller Documentation Page iii©2015 ITS, Inc. All Rights Reserved


Table of ContentsPREFACE.............................................................................................................................................1

Purpose of Document...........................................................................................................................1

Who Should Read This Document..........................................................................................................1

Objectives...........................................................................................................................................1

Disclaimer...........................................................................................................................................1

TELLER BASICS....................................................................................................................................2

Transaction Processing Overview..........................................................................................................2

Teller/Compass Tabs Overview.............................................................................................................3

Drawer Sign On Overview.....................................................................................................................4

Parent Transaction Overview.................................................................................................................5

Transactor Search..................................................................................................................................5

Creating A Non Customer........................................................................................................................7

Non-Cash Debit......................................................................................................................................8

Total Cash In.........................................................................................................................................8

Cash Count In/Out..................................................................................................................................9

Total Cash Out.......................................................................................................................................9

Journal Message..................................................................................................................................10

Autofill Check Cashing Cash Out............................................................................................................10

Credit – Debit and Difference.................................................................................................................10

Remaining Amount...............................................................................................................................11

Capture...............................................................................................................................................11

Child Transactions Overview...............................................................................................................12

Supervisor Override............................................................................................................................15

Shortcuts / Hot Keys...........................................................................................................................15

Transaction Scenarios.........................................................................................................................16

Credit Transaction................................................................................................................................16

Debit Transaction With A Non-customer..................................................................................................20

Editing a Transaction............................................................................................................................23

Monetary Instrument Transaction...........................................................................................................24

SHAZAM Platform Services Teller Documentation Page v©2015 ITS, Inc. All Rights Reserved


Transfer Transaction.............................................................................................................................27

Exchange Transaction...........................................................................................................................29

General Ledger Transaction (Buy)..........................................................................................................31

General Ledger Transaction (Sell Cash)..................................................................................................34

General Ledger Transaction (Over/Short)................................................................................................36

Batch Transaction.................................................................................................................................38

Captured Transaction............................................................................................................................39

Journal Tab..........................................................................................................................................42

Stops Tab............................................................................................................................................44

Image Tab...........................................................................................................................................48

Pending Transactions Tab.....................................................................................................................49

Bonds Tab...........................................................................................................................................50

Bag Balance........................................................................................................................................54

Drawer Summary..................................................................................................................................56

Balance Drawer....................................................................................................................................57

ADMINISTRATOR BASICS....................................................................................................................59

Getting Started- Important Configurations.............................................................................................59

Platform Configurations.......................................................................................................................59

Before turning on the New User Interface (new UI), review the following configurations.............................60

Exemptions.......................................................................................................................................67

Batch Files Submission.......................................................................................................................69

*Official Checks Remitter Form............................................................................................................70

*Bonds 1099 Information.....................................................................................................................72


PREFACE

Purpose of Document

This training guide provides an overview of the functionality of the Teller User Interface.

Who Should Read This Document

Teller Platform Users Shazam Platform Services Personnel

Objectives

Upon completion of this module the learner will be able to:

Configure Teller to use the New User Interface (New UI) Navigate through the Teller application using the new interface (New UI) Process Transactions using the new interface (New UI)

Disclaimer

SHAZAM Platform Services may use scenarios to better explain a feature or process. The steps used to explain said feature or process should not be construed as advice.

SHAZAM Platform Services Teller Documentation Page 1©2015 ITS, Inc. All Rights Reserved

Teller 15.1.0 User Training2015

TELLER BASICS

Transaction Processing OverviewThe majority of the time will be spent on this screen. References to these areas will be made during training and in conversations thereafter.

Overview Once you LogIn, the Transaction Processing Screen contains a designated area for everything you need while processing a transaction.

There are 6 areas that flow with the day-to-day business process making simple to do a transaction without having to remember what you need to do next.

1- Teller/Compass Tabs- Where you access Teller or View Compass Inquiry2- Drawer Sign On- Where you select your drawer and view related information3- Parent Transaction Window- Where you identify the customer and enter

what they hand to you or what they want from you4- Child Transaction Window- Where you initiate a transaction for a specific acct

number5- Transaction Summary- Where your transaction(s) are held until you are done

with that customer6- Functions Toolbar- Where you can perform other functions



Teller/Compass Tabs OverviewThe Teller and Compass tabs allow a user to toggle between using Cardinal Teller® and Cardinal Compass®.

Offline Indicator If teller cannot connect to core, the word offline will be displayed on the top portion of the screen.

Next Day Indicator When working on Next Business Day, such as Saturday, Teller will display the next day indicator.

Compass Tab Displays the compass inquiry screen.



Drawer Sign On OverviewThe Drawer Sign On allows you to select the appropriate Branch and Drawer.

Signing On If not defaulted, select your Branch Id, Teller Id and Drawer Id from the dropdowns and then click OK.

IMPORTANTAfter login into a drawer, the fields are disabled. To select them again, you must click on Quit (to exit the drawer you are using).

Drawer is Balanced The drawer balanced indicator appears immediately after the drawer is balanced and on the same date.



Parent Transaction Overview

Transactor SearchThe parent transaction contains a summary of the entire transaction and it is used to balance your child transactions. It also contains information about the Transactor.

Transactions Tab

Teller defaults to the Transactions tab which is used to process customer transactions.

Each processed transaction will be composed of one Parent transaction and at least one Child transaction.

Searching for a Transactor

The Transactor is the person in the bank. To search for his or her name, simply enter the first 3 or 4 characters of the person’s last name then TAB from the field.

If you do not enter enough characters, the search screen will display as shown below.

To continue with the search simply tab one more time to the […] and press enter to display a list of customers.



Teller Retains the last search until you are done with the transaction or “Reset” (F2) this area.

In the example below, I had already searched for “BOBBI JO QATRANSITCK” and his information had already populated but now want to search for someone else “Nonc.” To continue with the new search “nonc” simply TAB one more time to the […] and press Enter.

Search Results & Selection

The search results will be displayed in a grid format. You can select desired name using one of the following methods:

TAB to highlighting desired then press enter Click to highlight desired one then click OK Double clicking on desired name.

The customer CIS information will then be displayed immediately under the search field.

IMPORTANTIf the customer name does not exist, the grid will not appear.



Creating a Non CustomerCreating a Non-Customer CIS

To process a transaction, Teller needs a CIS. The information to create the CIS is required ONE time and eliminates the need to ask for the information again the next time the customer comes in the bank.

1- Without entering anything on the name search field click on the [ i ] then check the non-customer box.

2- After clicking on “Non Customer” box, Teller will allow you to print and add the CIS. Click OK to create the CIS after required information has been entered.

IMPORTANTCIS information cannot be altered or updated using Teller. Just like in core, the Social Security number is NOT required if you choose SS Type “N”

Select the corresponding TIN Type. If you are not collecting the non-customer’s SS#, select “N” and leave the TIN# field empty or “O” if Non Resident Alien.



Non-Cash DebitNon-Cash Debit As the name implies, enter in this field the total of ALL items that are NOT

cash. For example: Checks, Window withdrawals, Savings Bonds, Withdrawals from Savings, etc.

You can either enter the amount or click on the “Calculator” (F10) to add up the items and save the total to this field. Using the calculator or F10 is recommended because Teller will retain a record of your calculator entries.

Total Cash InTotal Cash In Enter in this field the total cash amount received from the customer or leave it

blank then use the “Cash Count In” to add up the cash.

If the cash count screen is required, it will appear immediately after you enter an amount and tab from the amount field. TAB to it to start entering cash OR click on the button with the dots […] to display the cash count screen.



IMPORTANTThis cash in amount entered here is different than the one you will find inside the “Child Transaction.” This amount is the cash received from the customer. In the child transaction it is the cash portion of the deposit.

Cash Count In/OutCash CountIn and Out Screen

The cash count in/out screen is very flexible. When the screen appears, simply TAB to start entering cash.

You can enter either the amount of cash or the number of dollars/coins as shown below. After entering the cash, press enter.

Expected amount: This is the amount that was entered on the actual “Cash In/Out” field.

Counted amount: This is the total entered on screen. The color will remain red until it matches the “Expected Amount”

Accept: Use this button to accept the “Counted Amount.” Click on this button if you left the “Cash In” field blank and you are counting the cash.

Total Cash OutTotal Cash Out Enter in this field the total cash amount that will be handed to the customer. If

the cash count screen is required, it will appear immediately after you enter an amount and tab from the amount field, otherwise, click on the button with the dots […] to display it. Enter cash amounts then press enter.



Journal MessageJournal Message Attach a note to the transaction by pressing [M] and entering the desired note,

then press tab. The note can be viewed in the TRANDETP file.

Autofill Check Cashing Cash OutAutofillCheck Cash Outs

In a capture environment, click on the [A] button to automatically pre-fill the cash out field for every check scanned.

If several checks are being cashed, we recommend you group those checks and scan them together then press the [A] ,to auto populate the cash out.

Credit – Debit and DifferenceCredit / DebitandDifference

These fields keep up with what you have entered in the child transactions. Teller will allow you to process the transaction when both the credit and the debit total are the same.

The Difference field displays the difference between the debits and the credits that have been added (Child Transactions).

Remaining AmountAmounts Outside Credit and Debit Totals

These amounts display the Total Amount of Credit(s) and Debit(s) that is needed to balance the transaction.

The “Process” button will be enabled when the total amount of credits and debits



and

Process Button

are the same.

CaptureCapture Initiates the capture process using a scanner attached to your PC

(See Captured Transaction section)



Child Transactions OverviewTeller will allow you to perform multiple transactions for the same Transactor without leaving the main transaction screen. While most of the fields are already familiar to you, below are highlights of some that are new.

Transaction Type The child tabs display only the Transaction Types that are applicable to that tab. For example: The Credit tab displays only “Credit” Transaction Types.

Account Number Enter an account number or click on […] to search for one after entering a portion of the customer’s last name.

Account Relationships

and

Account Information

After the account is selected, the available balance, primary’s CIS information and overdraft privilege and/or protection (if applicable), will be appear on the right side of the screen.

Clicking on the “R” button to display the account relationships.



AmountAmount – FeeAmount + FeeAnd Fee

Amount is the amount of the transaction. For Example, if depositing $50.00 enter $50.00 in the amount field

If the Transaction type is setup with a fee, then the fee is either reduced from or added to the amount of the transaction.

Fee is the fee amount that is set on the transactionAutofill Teller calculates the “Amount” using the information entered in the parent

screen, and any credits and debits that have been added or applied.

The amount can be changed at any time.

Cash In orCash Out (Debit Tab)

Amount of cash involved. For example, if making a deposit of $100 and $30 are cash, enter here $30.00

Check Amount If you are depositing a transit check, enter here the amount of that check and Teller will automatically create the debit for the check.

IMPORTANTRequires a Transit check transaction without a fee (see important configuration)

Cash Back This is the portion of cash that the customer wants back from cash that he/she gave you. Ex: Customer brings a $100 wants to deposit $80 and wants $20 back.

This field is not the same as cash exchange, where the customer wants to exchange the entire amount.

Core Code Transaction codes that have been downloaded from core.

This setting necessary for Capture environment banks and for banks using Loan Split codes.



Source Use the drop down to display the source of the transaction,

Memo Clicking on Memo, takes you to the Pending Transactions Tab and displays the pending transactions for the account.

Add Adds the transaction until you are done assisting the customer and are ready to process.

Debit Tab-

Check #Check DateIs On-usAndFor Me

Check number and check date should be completed if the bank uses the positive pay feature.

If an On-Us check, the “Is OnUs” will be automatically checked. Uncheck this box to run the check without verifying it against positive pay.

When cashing a check where the Transactor will be benefiting from the funds, check the “For Me” box. In the event that a CTR is triggered, it will not include the account owner(s). For example: A payroll check.

Supervisor OverrideUse this feature to approve transactions for Tellers before they are processed.



Supervisor Overrides(Change)

Request remote override by clicking on “Remote.” Teller displays the Request ID# and once approved click on “Check” to continue with the transaction.

Shortcuts / Hot KeysUse this feature to quickly perform a process.

TAB- Moves you to the next field or buttonF10- To Access the calculatorF2- To clear the screenF9- To process a transactionAlt- Underscores a letter for the Child Transaction Tabs. Press Alt and the underlined letter to go to that tab. Example: Alt T will display the Transfer tab

IMPORTANT!To maintain uniformity across applications, move from one field to the next using the TAB key instead of the enter key.



Transaction ScenariosIn this session, you will learn how to do one transaction under each child tab. Once you are familiar with each tab, you will be able to mix them by using more than one tab at a time.

We recommend tickets are prepared first (Cash In, Cash Out, Deposit Slips, Withdrawal Slips, etc.) before entering the transaction in Teller. This will speed up the entering process in Teller.

Credit Transaction (Alt+C)The Credit tab is used when the customer wants to make deposits, payments, etc.

Scenario: Deposit with check(s), cash and cash back

Parent

Search for the Transactor by entering the first 3-4 letters of the last name then select it by tabbing and pressing enter or double clicking on the name.

1] Press F10 to use the calculator to Add the checks or Non-cash items and save them to the Non-Cash Debit (F5)

2] Enter the cash in amount then TAB to start entering the cash (forcing cash counts) or press […] then TAB to the $50.00 field. Enter $100 then press Enter

3] Enter the cash-out amount then TAB to start entering cash (if cash count is forced) or press […] then TAB to the $20 field and enter $20 then press Enter. If you do not enter a cash out you cannot enter anything in the “cash back” field Note:

[M] Click and enter a note[A] Capture- Click after scanning the checks that are going to be cashed.[Capture] Press after setting the items on the scanner



Child

1] Select desired Tran Type2] Enter or search […] for an account number3] Click on [A] to auto-populate or enter an amount4] Enter the check amount (from non-cash debit if not memo posting)5] You can only enter one if you have already entered a Total Cash Out (parent)6] Click to add the transaction.

Note:[R] View acct relationships[Memo] Click to view Pending Transactions

Transaction Processing

As you add transactions for the customer you are assisting, they will appear on the “Transaction Summary” and will remain there until you press the process button.

1] Deletes selected transaction2] Displays the transaction on the child screen again, so you can edit it3] After clicking on edit and making changes, click on Update to send the transaction back to the Transaction Summary.

Note:In this example, when you edit Transaction Type 100, the check amount does not show because Teller created a separate transaction for it.

If you need to edit it, you have to select the actual check transaction and then click edit.

Parent



1] Transaction Balanced!Notice that the Credit and Debit totals are the same and the amounts outside those fields are $0.00.2] Click on [Process] or Press F9This button will be disabled until the transaction is in balance or you enter transactor

Journal

Click on JournalThen find the transaction you just did and review each area of the journal.

1] Displays the business date you are on.2] Parent Transaction (immediately displayed by default)3] Child Transaction (double click to display)4] Reverses the transaction (Parent and child)5] Displays information about the transaction and allows you to re-print tickets6] Manually downloads journals for a selected business date7] Reprints the receipt8] Forces a CTR to come up even if the transaction is less than $10,000.019] Re-triggers the CTR that was triggered before (the date will be current date)10] Prints your journal



Debit Transaction with a Non-customer (Alt+D)The Debit tab is used when the customer wants to cash checks, make withdrawals, etc.

Scenario- Check Cashing for Non-customer

Parent

1] Search for the Transactor. If nothing comes up, it means the customer does not have a CIS2] Click on [ i ] to trigger the non-customer form

Parent

Fields marked with an asterisk are required.

1] Click on the NonCustomer box2] Enter required information3] Select N if you are not collecting a SS#. If you are collecting one, select I

Note from core CIS: SS#/TIN Code: I=Ind, T=Bus, A=Applied (Business), O=NonRes Alien, N=None

4] Enter required information5] Select the ID type from the drop-down menu6] Enter required information7] Prints the form8] Creates the CIS9] When the CIS is created the non-customer information appears on the screen.



Parent

1] Use the calculator (F10) to add the checks and then save the total to the checks field2] Enter the Total Amount of Cash Out

Child

1] Select the Transaction Type2] Enter the account number on the check3] Notice the Available Balance4] Click on [A] to auto fill5] Click on “For Me”6] Enter the check number7] Add the transaction

Parent

1] Transaction balanced!Notice that the Credit and Debit totals are the same and the amounts outside those fields are $0.00.2] Click on [Process] or Press F9



Child

1] Click on Remote to request approval2] Click on check once approved



Editing a TransactionThe Credit tab is used when the customer wants to make deposits, payments, etc. Edit a transaction anytime BEFORE processing the transaction.

Scenario: Deposit with check where the amount is edited.

Transaction Summary

1] Click on the child transaction that you wish to change2] Click on Edit3] Make necessary changes4] Click on Update5] Click on process or Press F9

IMPORTANTWhen editing and updating a Monetary Instrument, Teller will prompt you to print the instrument again in case you need to re-print the instrument.



Monetary Instrument Transaction (Alt+M)The Monetary Instrument tab is used when the customer wants to purchase Cashier Checks, Money Orders or Traveler Cheques.

Scenario: Sell a cashier check with a check

Parent

1] Search for the Transactor2] Enter the check amount

NOTE: So that you have all your tickets on hand, and ready for Teller, print the Monetary Instrument first.

MI(Print) Debit (Cust. acct) Credit (Bank acct)

ChildComplete and Printthe Cashier Check

1] Date of purchase. The calendar defaults to current date.2] Select desired Transaction Type3] Enter the check’s serial Number4] Enter Pay To The Order Of and Remitter Information5] Amount of cashier check.6] Cash In- If any portion of the cashier check is being purchased with cash, enter that amount here.7] Displays Fee added to the



amount. To waive the fee being charged, clear this field. The fee field displays the fee in the parameter.8] Enter Memo Lines9] Click to view/update transactor information to be recorded in the $3-10K Monetary Instrument Log. The fields you should always complete are marked with red stars however; Teller will not stop you if you do not complete them.10] Click to add Transaction. Clicking on Add, will also print the Cashier Check immediately.If you do not want to print cancel from the prompt

Child

1] Click on the Credit Tab2] Select the Transaction type3] Enter the bank’s account number4] Click on [A] to autofill—Change the amount $3000.00 (amount you want to deposit to the bank account)5] Enter then check amount $3,300 (if not memo-posting). If you want to memo-post, you have to enter the check amount using the Debit Tab.6] Click on Add



Parent

Ready to Process

1] Transaction Balanced!Notice that the Credit and Debit totals are the same and that the amounts outside the fields are now $0.002] Click on [Process] or Press F9



Transfer Transaction (Alt+T)The Transfer tab is used when the customer wants to transfer money from one account into another.

Scenario: Transfer from my checking account to my loan account.

Parent

1] Search for the Transactor

Note:Do not enter anything on the Non-Cash Debit

Child

1] Select the Transaction Type2] Enter or search for the FROM account number3] Enter or search for the TO account number4] Enter Transfer amount5] Click on Add



Parent

1] Transaction Balanced!Notice the credit and debit totals are the same and the amounts outside the credit and debit fields are $0.002] Click on [Process] or Press F9



Exchange Transaction (Alt+X)The Exchange tab is used when the customer gives you cash in a certain denomination and wants to exchange it for other denominations.

Scenario: Exchange coins in piggy bank for bills

Parent

1] Search for the Transactor2] Enter the total Cash In3] Enter the total Cash Out OR if a fee is charged, you can enter the cash out after it is calculated in the child screen

Child

1] Select the Transaction Type2] Search for the account3] Enter Cash In amount to be exchanged4] If there is a fee, this amount should be entered in the “Total Cash Out” (parent screen)5] Click on Add



Parent

1] Transaction Balanced!Notice the credit and debit amounts are the same and the amounts outside the credit and debit fields are $0.002] Click on [Process] or Press F9



General Ledger Transaction (Buy) (Alt+G)The General Ledger tab is used when selling or buying cash as well as when performing other entries to GL.

Scenario- Buy Cash

Parent

1] Enter the amount of cash to be purchased and tab

Child

1] Select the Transaction Type2] Enter or search for the account number that you are buying the cash from3] Enter the amount that you are buying4] Click on Add



Parent

1] Transaction Balanced!Notice the credit and debit amounts are the same and the amounts outside the credit and debit fields are $0.002] Click on [Process] or Press F9]

Drawer SignOn

Notice the ending balance increased immediately after “Process” was clicked.

Drawer Summary Tab

Click on the Drawer Summary Tab

Notice the ending cash was also increased.



Balance Drawer Tab

Click on the Balance Drawer Tab

Notice the ending cash was also increased.

Journal Tab

1] Click on the Journal tab2] Find the parent transaction (double click to view the child transaction).3] Notice the account number is the vault’s account (where you purchased the cash from).



General Ledger Transaction (Sell Cash) (Alt+G)

The General Ledger tab is used when selling or buying cash as well as when performing other entries to GL.

Scenario- Sell Cash

Parent

1] Enter the amount to sell

Child

1] Select the Transaction Type2] Enter or search for the account number you are selling the cash to3] Enter the amount you are selling4] Click on [Add]



Parent

1] Enter $5000.002] Transaction Balanced!Notice the credit and debit amounts are the same and the amounts outside the credit and debit fields are $0.003] Click on [Process] or Press F9



General Ledger Transaction (Over/Short) (Alt+G)The General Ledger tab is used when selling or buying cash as well as when performing other entries to GL.

Scenario- My GL is over

Parent

1] Enter the amount over or short

Child

1] Select Transaction Type (GL Credit)2] Enter the GL number (for your drawer)3] In the Non Cash field enter the amount you are over4] Click on Add



Child

1] Select Transaction Type (GL Debit)2] Enter the GL number (for over/short account)3] In the Non Cash field enter the amount you are over4] Click on Add

Parent




Batch Transaction (Alt+H)The Bach tab used to print a cash-out at a later time for a group of transactions (different customers) where only a check(s) were cashed. Because each transaction is captured at the window, batches are turned off in a Capture environment.

Scenario- Batch Check(s)

Batch Tab

1] Match your checks to the list of checks in the batch2] The total of your checks should match this total.3] Click on Print Detail to have a record of the checks in the batch4] Teller keeps up with changes but Refresh if necessary.5] Click on Batch Out

IMPORTANTWhen depositing on-us checks (using the debit tab, make sure that the batch transaction type is not selected.

If you are setup to print Cash Tickets using the Parent Transaction, a prompt for a cash-out will come up. You should press “Cancel.”

Journal Tab

If you view the printed journal, it will read Batch Out.

Note: We recommend Tellers “Batch Out” before moving from one station to another.



Captured TransactionIf your bank runs a “Teller Capture” environment, the capture button will be enabled. Use this button to scan physical items. If you do not have a physical item, Teller will create a virtual item.

Capture

1] Place items in the scanner and then click Capture (the CSPI window will appear) and the items will start running through the scanner automatically2] Correct amounts (if any)3] Correct account numbers (if any)4] Click to add other checks5] Click on Capture Complete

Note: Currently available with CSPI

Capture

1] If you have multiple Transaction Types using the same Transaction Code, select a transaction type.2] If all items scanned use the same Transaction Type, check this box.3] Click OK



Transaction Processing

1] The item(s) scanned appear with a small scanner image2] The total amount of non-check items is displayed in the “non-cash debits”3] The transaction is still not in balance. You must create a virtual Credit Ticket

Credit Tab

1] Click on the Credit tab2] Enter or search for an accout to deposit into3] Click on [A]4] Transaction Code setup on the Transaction Type (can be changed)5] Click Add

If cashing, you simply enter the cashout amount and add the transaction (we are depositing—shown above).



Parent

1] Transaction Balanced!Notice the credit and debit amounts are the same and the amounts outside the credit and debit fields are $0.002] Click on [Process] or press F9

IMPORTANTTeller does a “packing call” at a pre-determined time to send the transactions for processing.

Reversals of transactions after processed, are done in Teller as usual, hoewever, you have to make the transaction inactive in the CSPI software.



Journal TabThe journal contains information about the daily activity organized by the business date and sequence (order in which they happened).

Journal Tab

1] Click on the Journal tab2] By default, Teller will show the parent transaction that is why the sequence numbers appear to skip numbers.3] Double click on the parent transaction to view the child transactions4] Select a transaction and then click on Reverse.

IMPORTANTThe parent transaction is also reversed if you reverse a child transaction.Journal TabDetail Button

1] Select a transaction from the journal2] Click on Detail3] Displays all child transactions within its parent transaction. You can select desired child transaction4] Select the ticket you wish to print5] Click on Print Ticket to re-print a ticket, OR6] View Cash Count IN, Cash Count Out, Calculator entries and overrides associated with the child transaction.



Journal Tab

1] Reverses the selected transaction2] Download the journal for a specific business date3] Reprints the receipt for the last transaction or selected one4] Forces a CTR to come up for selected transaction, even if the amount is less than $10,000.015] Displays a CTR as it was triggered for the Teller

Note: The CTR date will be the current date



Stops TabUse the Stops tab when a stop needs to be entered at any time before, during or after a transaction.

Stops Tab

1] Click on the Stops/Holds tab2] Make sure you are on Stops (click on it)3] If you selected a Transaction Type and entered an account number in the Child screen, the account number and Account Type will automatically populate; Otherwise,4] Select the account type5] Click on search, to display all stops on the account.6] If you selected a Transaction Type and entered an account number in the Child screen, all stops for this account will be displayed hereStops TabUpdate Button

1] Select the stop you wish to update2] Click on update3] Make necessary changes4] Click OK. Teller updates the core record immediately after clicking OK.



Stops TabDelete Button

1] Select the stop you wish to delete2] Click on Delete

Stops TabNew Button (Regular Stop)

1] Click on New2] Customer information automatically populates either from your search or from the Child screen3] Check the box for Stop on Number or Amount, if applicable4] Select Check from the drop down for a “Check(s) Stop Payment”5] Click on the Calendar to select an expiration date or check the No Exp Date box6] Click on the Calendar to select the check date or check the No Check Date box (if you do not know the date)7] Enter the check’s lowest amount and the Highest amount or check the No Amount box (if you do not know the amount)8] Enter the check’s lowest Check Number and the Highest Check Number9] Displays the fee that will be charged10] Enter the check’s Payee if known11] Enter the Reason to place stop the check12] Click OK. The stop is sent to core immediately

Stops TabNew Button (ACH Stop)



1] Select ACH from the drop down for an ACH Stop2] Check the No Exp Date box3] Check the No Check Date box4] Check the No Amount box5] Enter the Company Name on the Payee field6] Enter the Company ID7] Select the Payments to stop from the drop down8] Enter a Note if applicable9] Click on OK. The stop is sent to core immediately

Stops TabPrint Button

1] Click on Print to display a list of all stops and holds on the account. This button behaves in the same manner when in the Holds tab.



Holds Tab

Use the Holds tab when a hold needs to be entered at any time before, during or after a transaction.

Holds Tab

1] Click on the Stops/Holds tab2] Make sure you are on Holds tab (click on it)

Holds Tab

1] Click on New2] Select the appropriate hold notice3] The Account number and customer information populates from either the child screen or holds search. You can also search for it by clicking on the […] button.4] Enter the amount of the deposit5] Enter the amount to be held6] Enter the check number7] Enter the number of days to be held and the availability date will be calculated automatically.8] Select a reason(s)9] Print the Hold form10] Click OK. The hold will be added immediately



Image TabClick on the image tab when you need to view an image of a document, usually a signature or picture of the Transactor.

1] Click on Images2] Enter the account number3] Select Account Type4] Click on Search5] Document ID being presented6] Click to select percentage to Zoom or the “image handler” off to the right side of the actual image7] Click to reset or F2



Pending Transactions TabClick on this tab to view Pending Transactions on an account

1] Click on Pending Transactions2] Enter an Account Number3] Select the Account Type4] Click on Search to display a list of all transactions that are pending

1] Another way to display Pending Transaction is to click on the Memo button from the child transaction.

IMPORTANTThe memo button will not appear if the account has restricted access.



Bonds TabClick on bonds when you need to redeem bonds or to view the bonds value.

Parent

1] Search and select the customer’s name2] Click on the Bonds Tab

IMPORTANT:To speed the entry process, before you start entering the bonds, we suggest that you group all bonds that are the same together.

Bonds Tab

1] Count and enter the number of bonds that are the same2] Select the Series3] Select the Issue Month4] Select the Issue Year5] Teller defaults to current month6] Teller defaults to current year7] Select the value.Note: The values displayed are static and do not represent values for the series selected8] Bonds Value (cannot change)9] Bonds Earned Interest (cannot change)10] Clears the screen11] Highlight a bond then click on Repeat to add ONE bond of the same type12] Click to add the bond13] List of Bonds that have been added14] Summary of bonds that have been added

Bonds Tab



1] Displays the rates that are currently being used2] Clears the screen3] Prints all bonds that have been added (see sample report)4] Updates totals if needed5] Select a bond and then click on delete to remove it from the added bonds6] Click to prints the 1099. The 1099 also comes up automatically when the transaction is processed7] Click to send the transaction to the child screen.

Parent

1] The Non-Cash field is automatically populated2] The transaction Type for Savings Bonds is automatically selected3] The total amount of the bonds is populated automatically4] The total amount is reduced by the fee (if applicable). In this case we will be waiving the fee by clearing this amount from the field.5] Add to complete the transactionParent/Child



1] The Transaction is still NOT balanced -- The customer decides to take $200.00 in cash and deposit the rest.2] Enter the cash out amount3] Select the transaction4] Click on Edit5] Click on A to autofill or enter the cash out in the cash out field6] Click update

Child

1] Click on the Credit tab2] Select the Transaction Type3] Enter or search for the account4] Click on [A] to autofill or enter the outstanding amount (outside the credit total)5] Click on Add

Parent



Bag BalanceClick on Bag Balance when you need to verify a night deposit bag or count cash while at the same time assisting other customers.

Balance Bag Tab

1] Enter the customer’s account and bag number (if applicable)2] Enter the amount on the deposit slip if you want to verify this total or leave it blank3] Enter cash and checks in bag4] Teller will match the total entered the total in bag balance to the total you have counted. If the totals do not match, you are not able to add the transaction. To add the transaction using this amount, either change the Bag balance or clear it out.5] Add the transaction after you have selected a child transaction type

Child

1] Enter the amount of checks2] Click on Add



Parent




Drawer SummaryClick on this tab to see the status of your drawer.

1] When working on Current Day, Teller will display a summary of your day’s transactions.

2] When working on Next Day, Teller will display a summary of your day’s transactions.

IMPORTANTBeginning Cash = Cash entered by your supervisor OR Last Cash Count when the drawer was balanced

Ending Cash = Teller’s Calculated balance. Beginning Cash + Cash Ins – Cash Outs. This is the amount of cash that you should have in your drawer if counted any time during the day.

Ideally, your Ending cash, the Cash in your Drawer AND your GL Balance should match. However, to be in balance, the most important balances are the TOTAL CASH in your Drawer and your GL Balance



Balance DrawerClick on this tab when you are ready to balance your drawer.

Balance Drawer Tab

1] Click on Release Drawer to allow another user to select it and work from it. The drawer can also be released by a Supervisor through the Drawer Setup.

IMPORTANTWhen releasing a drawer it is recommended that Tellers do not reset the sequence numbers to 1.2] Click on Autofill to bring forward the last totals with which you balanced the drawer3] Enter the cash in drawer4] Prints the screen5] Check the box when you are ready to balance the drawer. Leave it unchecked if you are just doing a trial balance or audit.6] Amount over or short. Cash in Drawer - Ending Cash7] Click to balance the drawer

Balance Drawer Tab

1] Click on OK to continue balancing2] Click on OK if your are fine with the Over/Short amounts (Some banks require an override for this message)

Drawer Sign On



1] Teller moves to the next business date using core’s processing calendar2] Your beginning balance changes to the “Cash in your Drawer”3] Drawer is Balanced indicator immediately comes up4] Click OK to select the drawer again

Drawer Summary

Teller moves your Cash in Drawer to the Next Business Day. The Summary of any transactions after this point, will be stored under this section—



ADMINISTRATOR BASICS

Getting Started- Important Configurations

Platform Configurations

Application and Ticket Settings Export and ImportUse this feature immediately after installing to export the ticket settings before making changes and before “pushing” releases.

(New) Back up your settings before any changes are done!! Export/import Application and Ticket settings using the export and import buttons. When export is clicked you are able to save the settings to the location of your choice.

On the ticket settings, the printer name for each ticket no longer has to be entered. Teller will automatically use the printer installed on the pc that is set for that category.

Images



To use Cardinal Image with the new User Interface, check your configuration to make sure enabled the Image Service as shown below:

And that the configuration key for the connection string has been updated as shown below.

New Interface: CbsbTnvqdd>kpbbkints]RRKFWQQFRT:Jmjsj`m-D`u`mnh<DH5:Jmudhqbsfc!Rfbvqjsz<Uqvd

Prior Interface: CbsbTnvqdd>kpbbkints]RRKFWQQFRT:Jmjsj`m-D`u`mnh<DH5:Jmudhqbsfc!Rfbvqjsz<Uqv

Compass ConfigurationTo take full advantage of a new feature, verify that Teller has been configured to use the “Compass” tab. If not, enter your Compass Library and URL



New User Interface (UI)Before using the new interface (new UI) a Platform Administrator must enable the “new user interface” by setting the “Enable New UI” configuration key to “True.”

Teller CaptureIf your bank uses CSPI and you have scanners connected to each teller PC, you can configure teller to capture the physical items. A virtual ticket is created for the items that are entered manually (not scanned).

Autofill Check Cash Outs (Capture Environment) (Capture environment)

For capture environments, enable the cash out auto-fill.This setting will enable tellers to click on [A] to automatically pre-fill the cash out field for every check scanned using the check amount.



Ticket PrintingPrint receipts to the tape to take advantage of the new receipt. Change your configuration to print receipts to the journal tape. The new receipt layout is available only if you are using the New User Interface (New UI).

Receipt Printing (New Format)Available only with New User Interface

The new receipt layout is available only if your are using the New Teller Interface.

Review the “Internal Transaction Type” setting of your “On-us” and “Transit Checks” Transaction Types to make sure they are set to OnUs Ck Cashing or Transit Check so that amounts on the receipts print besides “Checks“ on the receipt.

If the Internal Transaction Type is set to Regular Transaction, those amounts will print on the ticket besides “Withdrawal.” See sample receipt below.

NOTE: The receipt will “grow” as you add transactions for the customer so that when multiple transactions are done, only one receipt with all information will be printed.



Printer SettingsUse this feature to set a specific ticket to print to another printer. The setting allows you to use multiple printer models in the bank, for example, your bank is slowly replacing older model printers.

Teller Platform ConfigurationPrinter Settings

1] Click on New2] Click on Category and select one from the drop down menu3] Enter desired margin settings. If you leave them at 0, Teller will use the factory settings.4] Enter desired paper size settings. If you leave them at 0, Teller will use the factory settings.5] Click on Update6] Click on Upload Saved Settings

Note: Double check the ticket Printer Category before uploading. Refresh- Refreshes

the UI Download- Downloads

the printers Up/Down- Moves the

printers up or down

After deleting the old printer and installing the new oneNote: Priority 1 has the highest priority



Parameters

Transaction Type (Print Control)

1] Back up your Transaction Types2] Click on File Setup, then Parameter Files then Transaction Type Setup3] Locate your MIXED transaction and click on Print Control, then on EDIT to select “Cash IN and Cash OUT”4] Click on the Print control of each transaction type then on EDIT to unselect the “Cash IN and Cash Out” options.

Do not forget to save and upload the changes.

IMPORTANTIF the Cash IN and Cash Out tickets will print from the Parent Transaction, they will not print an account number

If you want to print ONE cash IN and one cash OUT per transaction (using the parent transaction), review your transactions and make the following changes.



Transaction Type- Transit ChecksSo that a “Check Debit” is automatically created from the “Credit tab,” make sure you have ONE Transaction Type configured as Transit Check and that there is NO FEE set on this transaction type. Teller will use that Transaction Type to automatically create the debit.

Transaction Type- On-Us ChecksYour transaction type to cash on us checks should be set to “On-Us Check Cashing.” This will automatically check the “Is OnUs” box on the child transaction.

If the “Is OnUs” box is unchecked in the child screen, Teller will skip the Positive Pay verification process.



In House AccountsAdd In-house accounts to keep them from printing in customer receipts. For example: Clearing accounts such as Cashier Checks, Money Orders, Loan Proceeds, etc.

Clearing Accounts (Capture Environment)

If in a Capture environment, set your clearing account for transactions used to sell or buy cash. Doing this, will create the balancing transaction for your one-sided transaction



Download Core Codes

1] Click to download the Core Transaction Codes from Core2] Click on the Core Codes Tab3]Select the credit or debit code for the corresponding Transaction Type

If your bank uses Loan Split Code or Teller Capture, follow the following steps to download Core Transaction Codes.

ExemptionsUse the exemptions parameters to add, remove or make changes to exemptions.

File Setup

1] Click on Parameter Files2] Click on CTR Exemption

CTR Exemption

1] Displays a list of all Exempted Accounts2] Click on the plus sign [ + ] to exempt an account



3] Click on the […] to search and select the account4] Select an exempted account then click on the trash can to delete it5] Click on the floppy disk to save changes6] Click on the arrow UP to upload changes7] Click on the arrow DOWN to download changes8] Click on the Picture to view the report



Batch File DuplicateUse this feature to make corrections to a previously submitted batch file.

Duplicating a File 1- Log into the CTR E-Filing Audit Search

2- Search, highlight and double click on the batch that needs to be re-submitted

3- Click on View Details and double click on the CTR that needs to be corrected

4- Make necessary changes to the CTR and save the changes5- Click on “Create Batch File to create a new file that will include the

corrections.



Note: This is useful during the testing stage so that you do not have to re-create all the tests again.

6- Re-submissions--- Coming Soon! Ability to indicate that the file is to “Corrected/Amend Prior

Report or “FINCEN Directed Backfilling” Ability to enter the prior Document Control Number/BSA for

each batch corrected/amended CTRAdditional Training!!



Other Clarifications

Official Checks Remitter Form Use this feature if you want Tellers to verify and collect missing information only for cash sales of monetary Instruments.

Official Checks Remitter Form Only for Cash Sales (Highlight)

First check your Teller Platform configuration.

1] Check this setting. Unchecking this setting will cause the Detail Box to Never come up2] To update all at the same time, Click on “Update All”3] Enter your Bank ID4] Click Yes5] Click OK. This will update all of your Tellers at once.

Select and make desired configuration changes

1- Detail Box comes up for ALL Cash SalesSet Config to True and Teller Setup “Prompt MI Log Checked

2- Detail Box comes up ONLY for $3-10k Cash SalesSet Config to False and Teller Setup “Prompt MI Log Checked

Note:After changes, Upload your Teller Settings and Check Your Teller Platform configuration.



Bonds 1099 Information Use this feature if you want Teller to send CIS information to core’s tax file for 1099 reporting at the end of the year.

Bonds CIS InformationFor 1099(Highlight)

Teller is able to send redeemed savings bonds information to core for 1099 reporting purposes only if the bank also stores non-customer CIS in core.

See configuration example shown below.


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