Weaving Technology Into Social Work &

Social Work Practice AMED May 31, 2016

Shelley Hale, RSSW, RSW

Over view

Technology definition

Digital workers exploration

ASWB standards overview

OCSWSSW standards overview

Telehealth

Mobile applications

Online learning/support modules

Wrap it all up

Technology: ASWB

“digital and other electronic technology” refers to the use of computers and other electronic means (such as smartphones, landline telephones, and video technology) to (a) provide information to the public, (b) deliver services to clients, (c) communicate with clients, (d) manage confidential information and case records, (e) store and access information about clients, and (f) arrange payment for professional services.

Translation

Texting

Email

Electronic Medical Records

Facetime

Instagram

Challenges of a Digital Age R. Gillett

Challenges of a Digital Age R. Gillett

Challenges of a Digital Age R. Gillett

Challenges of a Digital Age R. Gillett

How can we use technology?

Picture from OTN.

#CheckWithBeck: Tweet Chat with Dr. Gail Beck

Telemedicine

Telemedicine Client Survey Results

Strongly

Agree

Agree Disagree Strongly

Disagree

If I had any problems, there was someone available to help

me.63.2% 36.8% 0% 0%

I was satisfied with my orientation to this OTN session. 68.4% 31.6% 0% 0%

I felt I was able to discuss my concerns with the clinician

using the OTN equipment.57.9% 42.1% 0% 0%

I was satisfied with the quality of care I received today. 68.4% 31.6% 0% 0%

I was concerned about my privacy during this session. 5.3% 10.5% 42.1% 42.1%

It was more convenient to use OTN than to see the clinician

in-person.52.6% 47.4% 0% 0%

I would rather have seen the clinician in person for this

session.10.5% 31.6% 47.4% 10.5%

Overall, I was satisfied with the OTN session. 63.2% 36.8% 0% 0%

I was satisfied with the room conditions (i.e., temperature,

noise outside/inside room, etc).63.2% 31.6% 5.3% 0%

The equipment was easy to use. 68.4% 31.6% 0% 0%

I had trouble hearing the clinician. 5.3% 31.6% 63.2% 0%

I was satisfied with the quality of the picture. 52.6% 31.6% 5.3% 10.5%

Strongly

Agree

Agree Disagree Strongly

Disagree

If I had any problems, there was someone available to help

me.63.2% 36.8% 0% 0%

I was satisfied with my orientation to this OTN session. 68.4% 31.6% 0% 0%

I felt I was able to discuss my concerns with the clinician

using the OTN equipment.57.9% 42.1% 0% 0%

I was satisfied with the quality of care I received today. 68.4% 31.6% 0% 0%

I was concerned about my privacy during this session. 5.3% 10.5% 42.1% 42.1%

It was more convenient to use OTN than to see the clinician

in-person.52.6% 47.4% 0% 0%

I would rather have seen the clinician in person for this

session.10.5% 31.6% 47.4% 10.5%

Overall, I was satisfied with the OTN session. 63.2% 36.8% 0% 0%

I was satisfied with the room conditions (i.e., temperature,

noise outside/inside room, etc).63.2% 31.6% 5.3% 0%

The equipment was easy to use. 68.4% 31.6% 0% 0%

I had trouble hearing the clinician. 5.3% 31.6% 63.2% 0%

I was satisfied with the quality of the picture. 52.6% 31.6% 5.3% 10.5%

Client Feedback

“Video conferencing is easy and saves the drive.”

“Outstanding service.” “Everything worked

perfectly this session.” “The call was disconnected

twice but quickly fixed. That interrupted the flow of discussion.”

“Picture nice and clear and I could hear the clinician talk to me.”

Clinician Telemedicine Survey Results

Clinician Feedback

“No complaints” “No breakups or distortions of sound or pictures

today” “There were some lags/ delays in transmission

which leads to both parties talking at the same time”

“Image was a bit dark and set-up needed a quick fix”

“I believe this was a good session. I would have preferred to meet in person to provide EMDR rather than walk through an example and provide basic CBT & preparation for EMDR”

Savings Within Operational Stress Injury Clinic

(Nov. 2011- Mar. 2012)

Location # Sessions Mileage/Trip Cost /Trip 6 Month Total

Pembroke 39 290km $116 $4525

Petawawa 23 336km $134 $3100

Kingston 14 348km $140 $1950

New Liskeard 15 1244km $500 $7465

Timmins 4 1436km $575 $2300

Belleville 3 546km $220 $645

A financial savings of over $19,000 in travel costs but more importantly over 300 clinical hours.

What 300 clinical hours means….

• 100 additional comprehensive assessments

or •300 individual 60 mins appointments

or •150 Prolonged Exposure sessions

or •150 group sessions

Mobile Applications

OSI Connect

Healthy Minds

PE Coach

Breathe to Relax

Talk Space

Big White Wall

SAM

Code Blue

R2MR Mobile Application

Supplement training using mobile application to practice and acquire the resilience skills without the need for training personnel and, overcomes typical barriers to accessing additional in-person training (e.g. travel, time, and location).

Application offers a potentially practical and effective on-the-go aid to augment the delivery of R2MR training to trainees

R2MR Mobile App – Goal Setting

Goal Setting: an interactive guide for effective goal setting.

Ensures that each goal is specific, measureable, attainable,

relevant and time-bound (SMART criteria).

R2MR Mobile Apps – Mental Health Continuum

Mental Health Continuum: a self-monitoring tool developed in order to assess the user's current mental state by responding to a series of questions.

Online Learning

Address earlier barriers

Access

Waitlists

Geography

Stabilization

Wrapping it all up

Challenges of a Digital Age R. Gillett

While upholding our SOP’s?

Principle I: Relationship with Clients

Principle II: Competence and Integrity

Principle III: Responsibility

Principle IV: The Social Work and Social Service Work Record

Principle V: Confidentiality

Principle VI: Fees

Principle VII: Advertising

Principle VIII: Sexual Misconduct

Things to Consider

How can you bring technology into your practice while adhering to SOPs?

Could technology help your practice?

Could technology help your clients/practice?

Thank you & enjoy your next session