Wearable Computing between Lab Testing and Deployment...SITA LAB SITA members (extract) Representing...
Transcript of Wearable Computing between Lab Testing and Deployment...SITA LAB SITA members (extract) Representing...
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Enabling the Digital Travel
Wearable Computing between
Lab Testing and Deployment
Boris Padovan
07 MAR 2014
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SITA LAB
Agenda
• Who we are
• The passengers’ wish list
• Our pilot work with Virgin Atlantic Airways
• Summary
2 | 2012 Passenger Self-Service Survey | © SITA
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SITA LAB
AIRLINES
GOVERNMENTS
GLOBAL
DISTRIBUTION
SYSTEMS
AIRPORTS
AEROSPACE
INTERNATIONAL
ORGANIZATIONS
AIR
CARGO
WHO WE ARE
SITA is owned by the air transport industry
As a unique hybrid commercial-cooperative
model
We work collaboratively with:
AIR
NAVIGATION
SERVICE
PROVIDERS
AIRCRAFT
& AIRFRAME
MAKERS
3
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SITA LAB
SITA members (extract) Representing Regional Airline Groups, Airport Group and ICT Group
Northern Europe Group
Sub-Sahara Africa Group
North Asia &
Pacific Group
North American Group
South Asia & India Group
North Africa &
Middle East Group
Middle & North Africa
Group
Airport Group
ICT Group
Latin America &
Caribbean Group
4
CIS & Russia
Group
Southern Europe Group
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SITA LAB
OUR PEOPLE ARE YOUR PEOPLE
A TRULY GLOBAL ORGANIZATION
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SITA LAB
Agenda
• Who we are
• The passengers’ wish list
• Our pilot work with Virgin Atlantic Airways
• Summary
6 | 2012 Passenger Self-Service Survey | © SITA
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SITA LAB
SECURITY, TRANSFER AND CHECK-IN
CONSIDERED MOST STRESSFUL
7
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SITA LAB
8
PASSENGERS’ PRIORITIES FOR
TECHNOLOGY ADOPTION
© SITA
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SITA LAB
Improving Passenger Experience is the
Key Driver for airport IT investment
9 © SITA
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SITA LAB
This is reflected in investment plans
10 © SITA
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SITA LAB
THE ROLE OF MOBILE IN SELF-SERVICE IS
STARTING TO TAKE OFF
11
Bag Claim Transfer Boarding Dwell Time Security Bag Drop Check In Booking
© SITA
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SITA LAB
WE INNOVATE. TOGETHER
• SITA Lab: Harnessing the power of emerging IT
• Committed resource and funding for the industry’s future
• Investing around 5% of revenue for R&D
• Innovation ecosystem of partners
“By working in partnership
with our customers, SITA
Lab is revolutionizing the
passenger experience.” Jim Peters, CTO, SITA
• iPad kiosks
• Augmented reality
• Social booking & check-in
• API platform for air transport:
developer.sita.aero
• Airport geolocalization
• Mobile portal
• Mobile boarding pass API
• Cabin crew tablets
• Big data, business intelligence and
predictive analytics
• Near Field Communication
VISIONARY
INNOVATORS
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SITA LAB
Agenda
• Who we are
• The passengers’ wish list
• Our pilot work with Virgin Atlantic Airways
• Summary
14 | 2012 Passenger Self-Service Survey | © SITA
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Sixth Sense Virgin Upper Class Wing
Wearable Computing Trial
SITA Lab
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SITA LAB
Background: SITA Lab investigating
wearable computing for ATI usage in 2013
Piloting airport & airline
applications using both
Smart Glass & Smart
Watches in addition to
wristband
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SITA LAB
Virgin Atlantic Airways (VAA)
Project Objectives
• Evaluate if wearable technology is practical in an airport
environment
• Discover if the push notification of accurate and relevant
information in real-time enhances customer experience
and/or improves productivity and efficiency of agents
• Exploit the innovative use of new technology for PR to
consumer and industry press thereby increasing Virgin
Atlantic’s reputation as a forward-thinking brand
• Understand passenger acceptance of staff wearing
Google Glass
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SITA LAB
Background
• Upper Class Wing (UCW) is an entrance at LHR dedicated to VAA first, business & gold card members.
• Passenger arrival is planned in advanced – typically via VAA arranged Limo, but sometimes private car drop off. Boarding cards and bag tags are pre-printed for the passenger.
• Dispatch team at UCW have list of expected arrival times of cars, and the passengers in the cars.
• On arrival at checkpoint barrier, car is identified by registration number, and a dispatcher instructs a waiting VAA Host to pickup the boarding card / bag tag and greet the passenger. The Host will do a doc check and direct the passenger to security.
• The Host will then tell the dispatcher the passenger is cleared, and the Host is returned to the pool of available greeters. The dispatcher manages this pool with a set of named plastic laminated cards
• The whole process typically takes about 2 minutes.
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SITA LAB
Sixth Sense Trial in a Live Environment
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SITA LAB
Sixth Sense Trial
Dispatch Center
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SITA LAB
Sixth Sense Trial Dispatch Center
Radio based task
assignment
All paper based process
Host has only basic
information on passenger
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SITA LAB
Sixth Sense Trial Host waiting for
assignments
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SITA LAB
Sixth Sense Trial Passenger ticket and
boarding pass ready for host
to pick up
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SITA LAB
Technology
• Dispatcher.
• HTML5 web app, designed for touch screen tablet.
• Running on iPad Mini or Android tablet.
• Uses 3G for connectivity.
• Hosts
• Android Smart Phone (TBD) with 3G sim card, tethered to either • Google Glass or Smart Watch (TBD)
• UCW Platform
• Java Web App running in cloud to manage messaging from Dispatcher to Hosts.
24 | eCabin Statistics – Phase 1 | Confidential | © SITA 2012
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SITA LAB
Hardware for project
The following hardware has been selected for the trial:
One Google Glass(limited availability) Three Sony Smartwatch 2
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SITA LAB
Sixth Sense Trial Host waiting to greet
passenger
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SITA LAB
Sixth Sense Trial Host wearing Google Glass
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SITA LAB
Sixth Sense Trial Host wearing Google Glass
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SITA LAB
Sixth Sense Trial View from Google Glass
Task Assignment
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SITA LAB
Sixth Sense Trial View from Google Glass
Flight information on
departure & Passenger
Frequent Flyer Status
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SITA LAB
Sixth Sense Trial View from Google Glass
Transportation information
on arrival
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SITA LAB
Sixth Sense Trial 6 weeks trial period
Hardware used:
> Sony Smartwatch 2
Google Glass
Same features available
on the Smartwatch as for
Google Glass
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SITA LAB
Technology research for the
Air Transport Industry