We would like to - SAICP Rose Hygiene Over the past 20 years we have been a leading supplier of...
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www.saicp.org.uk www.saicp.org.uk The Suffolk Care Conference 2015 “Caring : rights... roles... responsibilities...” conference programme on centre page Welcome to our 8 th annual conference. We have returned to Ufford again this year as we had feedback from last year that you enjoyed the venue and we are less likely to have travel problems as we have had around Ipswich in the past. Before writing this I read through my article for last year and I could easily repeat everything I wrote as the issues are still there and have not gone away. The domiciliary care changes are the biggest problem and still not in a good place. Last year I wrote that ACS had delayed the implementation of the tendering process and it is now delayed again, a year later. I like to think that ACS have realised the implementation is much more complicated than anticipated. I hope they will take this time to ensure the messages which their staff are giving out are correct and that they understand how this is impacting on people’s lives who not only receive care but deliver it as well. Negotiations for next year’s fees for care, other than home care, from Suffolk County Council is the next thing on the agenda and we will be starting these this month. I would appreciate it if you could let me have some idea of your cost pressure increases for next year so we can put a robust argument together for a decent increase in our fees. We are lucky enough to have speakers from the national bodies representing care provision in the country and I thank them for coming to Suffolk to give us the bigger picture. I daresay that many of the problems in Suffolk are also happening in the rest of the country. Finances being top of the list. The directors have helped me a great deal this year as the domiciliary care situation has taken so much time, they have been attending meetings and giving their input whenever needed. I really appreciate their help and advice. I thank the stand holders once more for attending here, I hope you will find them interesting and informative and that you enjoy the day. Please let Moira or myself have any comments and if there is anything you wish the Association to help you with, please let us know. Our membership is growing year by year Enjoy your day. Hilary Gibbs Chair SAICP Ltd We would like to thank the following supporters of this year’s Conference Advanced Health and Care Andrew Bingham Independent Funeral Service Birkett Long LLP Care Quality Commission Christie + Co Day Care Services Garner Medical Ltd Healthwatch Suffolk Larking Gowen Life Resolutions Ltd NCA NatWest NICE Norfolk & Suffolk Workforce Partnership Health Education Rose Hygiene Products Ltd SCILS Sing For Your Life SCC Adult & Community Services The Suffolk Brokerage UKHCA West Suffolk CCG Strong demand for the old & the new We have now moved away from an environment dominated by distress and have moved into a much more confident market. UK Healthcare, specifically elderly and specialist care businesses have become key targets for an ever increasing pool of buyers including Private Equity Funds, US REITS as well as the more traditionally funded trade buyers. The appetite for purpose built care homes remains high with developers and operators once again facing stiff competition for sites from residential house builders. This is fuelled by development funding now being more widely available. In contrast, individual operators and smaller regional groups have identified a niche market for the smaller, quality, older style, care homes offering a more personalised service in a family run environment. The result of this diverse range of requirements has resulted in an up lift in demand for all types and sizes of care business & sites across the Eastern Counties. This activity is illustrated by the 4 sales (ranging from a 9 to a 61 bed home) we have concluded in Suffolk alone so far this year. Contact for property, Christie Finance and Christie Insurance: Robert Mellamphy, 07764 241320, [email protected] www.christie.com Guidelines & quality standards to improve the quality of care NICE produces a range of guidance, advice and tools that can help you make sure your care home provides the best service, and focus on ways to improve it further— http://www.nice.org.uk/guidance/ settings/care-homes As well as providing assurance about the quality of services and helping you to make improvements, using NICE guidance and quality standards can help you to prepare for CQC inspection. The CQC has introduced a framework for inspection, asking whether each service is safe, effective, caring, responsive and well-led. NICE quality standards are one way to provide evidence of the quality of care being given. To keep up to date with new NICE guidelines and hear about ones in development, sign up to receive our social care update: www.nice.org.uk/news/nice-newsletters-and-alerts/subscribe-to-the- social-care-update The full article may be found in the programme insert Join SAICP see www.saicp.org.uk or email [email protected]
Transcript of We would like to - SAICP Rose Hygiene Over the past 20 years we have been a leading supplier of...
www.saicp.org.uk www.saicp.org.uk
The Suffolk Care Conference 2015
“Caring : rights... roles... responsibilities...”
conference programme on centre page
Welcome to our 8th annual conference.
We have returned to Ufford again this year as
we had feedback from last year that you enjoyed the venue and we are less likely to have travel problems as we have had around Ipswich
in the past.
Before writing this I read through my article for
last year and I could easily repeat everything I wrote as the issues are still there and have not gone away.
The domiciliary care changes are the biggest problem and still not in a good place. Last year I wrote that ACS had delayed the implementation
of the tendering process and it is now delayed again, a year later. I like to think that ACS have realised the implementation is much more
complicated than anticipated. I hope they will take this time to ensure the messages which their staff are giving out are correct and that
they understand how this is impacting on people’s lives who not only receive care but deliver it as well.
Negotiations for next year’s fees for care, other than home care, from Suffolk County Council is the next thing on the agenda and we will be
starting these this month. I would appreciate it if you could let me have some idea of your cost
pressure increases for next year so we can put a
robust argument together for a decent increase in our fees.
We are lucky enough to have speakers from the national bodies representing care provision in the country and I thank them for coming to
Suffolk to give us the bigger picture. I daresay that many of the problems in Suffolk are also happening in the rest of the country. Finances
being top of the list.
The directors have helped me a great deal this
year as the domiciliary care situation has taken so much time, they have been attending meetings and giving their input whenever
needed. I really appreciate their help and advice.
I thank the stand holders once more for attending
here, I hope you will find them interesting and informative and that you enjoy the day. Please let Moira or myself have any comments and if
there is anything you wish the Association to help you with, please let us know. Our
membership is growing year by year
Enjoy your day.
Hilary Gibbs Chair SAICP Ltd
We would like to thank the following supporters of this year’s Conference
Advanced Health and Care
Andrew Bingham
Independent Funeral Service
Birkett Long LLP
Care Quality Commission
Christie + Co
Day Care Services
Garner Medical Ltd
Healthwatch Suffolk
Larking Gowen
Life Resolutions Ltd
NCA
NatWest
NICE
Norfolk & Suffolk
Workforce Partnership Health Education
Rose Hygiene Products
Ltd
SCILS
Sing For Your Life
SCC Adult & Community Services
The Suffolk Brokerage
UKHCA
West Suffolk CCG
Strong demand for
the old & the new
We have now moved away from an environment dominated by
distress and have moved into a much more confident market.
UK Healthcare, specifically elderly and specialist care businesses have
become key targets for an ever increasing pool of buyers including Private Equity Funds, US REITS as well as the more traditionally funded trade buyers. The appetite for purpose built care homes
remains high with developers and operators once again facing stiff competition for sites from residential house builders. This is fuelled by development funding now being more widely available. In
contrast, individual operators and smaller regional groups have identified a niche market for the smaller, quality, older style, care homes offering a more personalised service in a family run environment. The result of this diverse range of requirements has
resulted in an up lift in demand for all types and sizes of care business & sites across the Eastern Counties. This activity is illustrated by the 4 sales (ranging from a 9 to a 61 bed home) we
have concluded in Suffolk alone so far this year.
Contact for property, Christie Finance and
Christie Insurance:
Robert Mellamphy, 07764 241320,
www.christie.com
Guidelines & quality standards to improve the quality of care
NICE produces a range of guidance, advice and tools that can help you make sure your care home provides the best service, and focus
on ways to improve it further— http://www.nice.org.uk/guidance/
settings/care-homes
As well as providing assurance about the quality of services and
helping you to make improvements, using NICE guidance and quality standards can help you to prepare for CQC inspection. The CQC has introduced a framework for inspection, asking whether each service
is safe, effective, caring, responsive and well-led. NICE quality standards are one way to provide evidence of the quality of care
being given.
To keep up to date with new NICE guidelines and hear about ones in development, sign up to receive our social care update: www.nice.org.uk/news/nice-newsletters-and-alerts/subscribe-to-the-
social-care-update
The full article may be found in the programme insert
Join SAICP
see www.saicp.org.uk or email
www.saicp.org.uk www.saicp.org.uk
Free access to social care learning materials and
information is available to all social care providers in Suffolk through a subscription taken out by The Suffolk
Brokerage.
The SCILS website provides high quality learning materials and information providing under-pinning knowledge for in-house learning or to cover aspects of Health and Social
Qualifications on QCF, Care Certificate and various other Qualifications from the Social Care Sector. Materials can be completed individually or used by trainers/ managers to
facilitate group learning. Other facilities include a Personal Development Planning System, News Desk,
Discussions Board and Question/Answer Facility.
Updates in 2015 include learning materials covering the Care Act 2014 and full Facilitators packs including
handouts and PowerPoints covering the Care Certificate.
For access information contact The Suffolk Brokerage on 01449 720400 or Stephen Kitsios at SCILS 0115 923 0200 [email protected]
www.scils.co.uk
Join SAICP
see www.saicp.org.uk or email [email protected]
Sing for your Life is a national charity dedicated to helping care homes and day centres provide community singing sessions. We have developed the Silver Song Music Box, which has been loaded with over 235 songs specifically designed for
older people and other vulnerable adults.
The box has unique features which allow the key and tempo of the songs to be easily adjusted. This makes it ideal for physical activity sessions as well as community singing. It is light and easy to use, so can be taken to different locations within the
home. The box also enables you to download pictures, so it can be used
for reminiscence sessions.
Sing for your Life has recently set up a hub in Suffolk, so if you would
like to know more, please contact the area manager Pip Collings.
[email protected] 07799 646675
ww.singforyourlife.org.uk
The Suffolk Brokerage is an independent, non profit making organisation that supports the
social care sector to deliver high quality care.
It does this by providing the following services:
assisting employers with workforce development
information, advice and guidance on all social care
training matters
keeping the sector up to date through regular
communications and an information hub – Carewise
running the i…care Ambassador service
promoting careers in care through our Care Careers
Suffolk service and website
providing master classes and information events for
managers
organising conferences and events to inform the
sector
working with health to deliver integrated services
providing business advice to care businesses in
Suffolk
facilitating apprenticeships throughout the County.
The services the Suffolk Brokerage offers are always changing to meet the changes and demands of the
local care economy.
Contact the Suffolk Brokerage to find out how we can
help you.
T: 01449 720400 E: [email protected] www.suffolkbrokerage.co.uk
Daring to be different
We specialise in providing a bespoke social work and therapeutic service. Our highly experienced team draws on a wealth of knowledge and professional backgrounds
to give the very best help to those in crisis and need.
Independent Social Work Solutions
Straight talking, good old fashioned advice and support
where and when you need it.
Independent assessment and care reviews, maximising
both state and private funds.
Advocating clients needs and securing rights to services.
Sourcing and managing care packages for the
vulnerable.
Specialists in older and private client work.
Expert Social Work Assessment reports including those pursuing community care and Special Educational
Needs tribunals.
Contact us now: 01449 612262
[email protected] www.liferesolutions.co.uk
... local voices being able to influence the
delivery and design of their services.
01449 703949, [email protected] www.healthwatchsuffolk.co.uk
WSCCG facilitated the integrated Suffolk Care Homes Group which had linkage across the west and east Suffolk health and social care
system. www.westsuffolkccg.nhs.uk
Following a decision by WSCCG to support the Care Homes Group across its own area only,
I&ESCCG is instigating its own Care Homes
Group.
www.ipswichandeastsuffolkccg.nhs.uk
Comments from residents
after a singing session:
I feel better after the session
Adds life to the day
It is uplifting
It makes a change and makes
me feel young again
We are a family run independent funeral service based in Stowmarket providing a bespoke personal service, 24 hours a day,
7 days a week.
We offer tailored funerals including traditional, green funerals, horse drawn
hearses, motorbike hearses, vintage lorries, golden charter funeral plans, monumental
masonry and bereavement aftercare.
T: 01449 771666
E: [email protected] www.andrewbingham.co.uk
www.saicp.org.uk www.saicp.org.uk
Rose Hygiene
Over the past 20 years we have been a leading
supplier of quality hygiene products and systems to
the Care service industry.
We support our commercially proven products with
great customer service and a comprehensive range of Training and Education programmes including: COSHH Awareness, Health & Safety, Infection
Control and Food Hygiene Awareness Courses.
Based in the heart of Suffolk operating from two distribution centres in Ipswich and Yorkshire helps
ensure our customers receive the highest level of service wherever we deliver. We also provide unique cost control systems, cleaning audits and
free on-site help and advice.
To find out more, please speak with one of the
team or contact us:
T: 01473 730701 [email protected]
www.rose-
hygiene.com
With more than 200 specially trained healthcare managers nationwide, NatWest is committed to helping care home operators get ahead and meet
the challenges of the current business climate.
Our training is accredited by the Chartered Institute of Bankers and endorsed by leading healthcare industry organisations so we can deliver specialised expertise and support to help you achieve your
ambitions.
To find out more, contact Charlie Hunter T: 07770 832756 E: [email protected]
www.business.natwest.com
SAICP SAICP is a membership organisation open to all
independent or voluntary care providers in Suffolk.
SAICP and Adults and Community Services at Suffolk County work in
partnership via the Joint Suffolk Care Partnership.
This provides a platform from which all Suffolk care related matters can be addressed.
www.saicp.org.uk
Larking Gowen
Squeezed between rising costs on the one
hand and lower fees on the other?
We are a trusted partner offering financial & managerial expertise plus practical knowledge of
the problems you have to deal with.
T: 01473 833411 E: [email protected].
www.larking-gowen.co.uk
Garner Medical Ltd
Specialist Suppliers to
the Care Industry
Providing specialist manual handling and hoisting
products and services throughout the East of England and beyond, Garner Medical is a family business with a long history of excellent service and
great prices. A Gold Level Oxford Hoist dealership holding accounts with all manufacturers, we can get
the right product for you.
As members of the Countrywide Care Network, we are able to provide a huge range of additional products and services. From hoists and beds, EPVs
and seating solutions through to gloves, wipes and incontinence care, we can help you with an all-
round supply and service package.
Our existing customers stay with us for years because of our excellent service. We look forward
to providing this service to future customers.
Please contact us on 08450 941499 or
www.garnermedical.co.uk
Birkett Long LLP ...
... is one of the leading full service legal firms in Essex. Our diverse specialist services allow us to rival London firms, but our quality and client care set us apart. We maintain the highest standard of business efficiency as evidenced not only by accreditation from
Investors in People, but also quality marks from the Law Society, Lexcel and ISO 9001. Achieving a ‘Regional Heavyweight’ ranking in the recently published Legal 500 directory, we are recognised as the law firm with the strongest profile in Essex. Our
promise is to give the best service possible at all times whilst avoiding legal jargon.
We regularly help with buying/selling healthcare businesses, shareholders’ and investors’ agreements, prop-
erty/land acquisition/disposal as well as public sector work involving health trusts and regulatory advice.
Contact Tracey Dickens 01206 217326 [email protected] www.birkettlong.co.uk
Advance Health & Care
Advanced Health & Care (Advanced) provide market leading software for care home owners, homecare agencies, schools, supported living providers and Local Authorities. Advanced offer integrated solutions
spanning care home management, electronic call monitoring, care
planning, financials and staff HR.
As the UK’s 3rd largest software provider, Advanced use innovative
technology to allow organisations of all sizes to increase efficiency and
compliance, giving them more time to deliver great care.
01233 722670 [email protected]
www.advancedcomputersoftware.com/ahc
Health Education East of England
Our aim is to develop and support the supply of the healthcare workforce within both the NHS and the Independent sector. We also aid the continuous
improvement of development and training. We are always looking for high quality placements for healthcare students within the Independent sector and truly believe this will not only enrich the learning experience,
but offer insight into the career options available within Independent care which will strengthen the current workforce. We offer support, advice and guidance to placement providers and deliver a link between
education providers and placement areas. A tariff payment is payable for each student that is supported and access to CPD funding for your
staff.
If you require any further information, please contact Amanda Gibson on 07534 253132, or Karan Botsford on 07789 518516 or
email [email protected] www.eoe.hee.nhs.uk
www.saicp.org.uk www.saicp.org.uk
Our speakers:
The Suffolk Care Conference 5 November 2015
“Caring: rights... roles... responsibilities...”
From 8.45 am Coffee and Registration
9.00am Welcome – Hilary Gibbs, Chair of SAICP Limited
9.05 am Sing for Your Life
Pip Collings, Area Manager, Sing For Your Life
9.20 am ‘Ipswich Hospital: The Improvement Journey’
Neill Moloney, Chief Operating Office, The Ipswich Hospital NHS Trust
9.40 am ‘Increasing the knowledge of the Independent Sector as a place to work within pre-registration health students’
Amanda Gibson, Clinical Learning Environment Lead, Norfolk & Suffolk Workforce Partnership
10.00 am ‘The emerging picture and filling the regulatory gap’ Jo Govett and Jenny Pattinson, Inspection Managers, Adult Social Care Directorate,
Central South and Herts, Essex & Suffolk, Care Quality Commission
10.30 am Coffee
11.00 am ‘Challenges and opportunities going forward’
Nadra Ahmed OBE, Chair, National Care Association
11.45 am ‘The State of Play’
Duncan White, Senior Campaigns Officer, UKHCA
12.30 Lunch
1.30 pm ‘Day services: please don’t forget us’
Led by Helen Fairweather, CEO Headway Suffolk
1.50 pm ‘NICE guidance and standards: Supporting Safety and Quality’
Deborah O'Callaghan, The Nice Field Team
2.30 pm ‘Rights and Responsibilities: the legal landscape’
Tracey Dickens, Birkett Long LLP
3.00 pm ‘Cultural, Creative and Active Ageing: experiences from Washing DC 2015’
Clare Hammerton, Head of Service Transformation, SCC Adult & Community Services
3.30 pm ‘What should providers expect in the next 5 years’
Ian Turner,
4.00 pm ‘Partnerships in Safeguarding’
Seb Smith and Nichola Bennett, Adult Safeguarding
4.20 pm Summary and close
Cllr Beccy Hopfensperger, Cabinet member for Adult Care, SCC
4.40 pm Tea and networking
PS ..... Oh yes ..... And return by popular demand our“Brainy dog” Hope
Jo Govett, CQC Inspection Manager, Central South
I have worked in regulation for 10 years as an Inspector, then specialising in enforcement and now as an Inspection Manager. Prior to this I was in the private sector developing skills and experience as a home carer, supervising, training and then
managing care provided in community and hospital settings.
Jenny Pattinson, CQC Inspection Manager in Hertfordshire, Essex and Suffolk
I have been a regulator for government organisations since 2003. This has included the Security Industry Authority as Head of Investigation for Scotland and the Health Care Commission as a Lead Inspector for the Infection Control Team. I have worked for the Care Quality Commission since 2010.
Neill Moloney has worked in the NHS for more than 20 years. He has extensive experience
and expertise in operational management, planning and performance and leadership in commissioning and information. Neill is passionate about high quality, safe, compassionate care. He feels that “Ipswich Hospital has a real buzz about it. The people, the quality of
care, a real desire for a really strong future for Ipswich Hospital”.
www.ipswichhospital.nhs.uk
Nadra Ahmed, OBE, Chairman of NCA, has been involved in the field of social care for over
30 years, both as a provider and a trainer. She holds or has held a range of positions within the sector including Vice Chairman of Skills for Care, Council Member of the LSC (SE), Patron of Rockdale Housing, President of Hi Kent and trusteeships of SCIE, Parkinson's UK, Kent
Alzheimer's and Dementia Society. She has been a member of a number of advisory committees in the Department of Health including a number at Ministerial level and served on a number of government taskforces. www.nationalcareassociation.org.uk
Deborah O’Callaghan is the NICE Implementation Consultant for the East of England and
East Midlands. Her role is to help health and social care organisations to use NICE guidance and related Quality Standards to achieve high quality care and health improvement. Deborah has worked at NICE for 6 years, prior to which she held a variety of strategy and quality
improvement roles within the NHS, most recently Associate Director of Strategic Development
in a London PCT and Director of a London Cardiac Network. www.nice.org.uk
Duncan White is the Senior Campaigns Officer for the United Kingdom Home Care Association
(UKHCA), the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. It promotes high standards of care and provides representation with national and regional policy-makers and regulators for its 2000 plus
members. www.ukhca.co.uk
Ian Turner is Vice Chair of the Suffolk Brokerage Board and Managing Director of
The Partnerships in Care, a family run business with 6 care homes in Suffolk. Ian, who has current and ongoing experience of working in the private sector and associated business skills, is committed to the role of training within the sector and is
involved with many new initiatives in this area.
Clare Hammerton, Head of Service Transformation, SCC ACS
In May 2015, I was awarded a Winston Churchill Travelling Fellowship in the category of ‘Arts and Older people’ to visit Washington DC and attend the National Centre for Creative Aging conference, a US Senate briefing, and undertake visits to care and health settings and
complete interviews with artists, academics, advocates and commissioners. I now wish to share my learning from Washington DC with you as part of ‘Suffolk’s, Cultural, Creative and Active Ageing Forum’, which has been formed to spark change within Suffolk.
